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David Bourdeau 2024
David Bourdeau 2024
Bourdeau
OBJECTIVE: To further challenge and better utilize my interpersonal and advanced technological skills
SUMMARY OF QUALIFICATIONS
* Microsoft Server 2019/2016/2012 * NetApp Data On Tap OCUM *EMC Storage * CommVault
* HPE StoreOnce Storage * VMware ESX * Avamar * Cohesity * NetBackup
EXPERIENCE
Cognizant / 3M – St.Paul, MN
Storage and Backup Administrator September 2021- Present
IBM/Aecom - Raleigh, NC
Backup Administrator February 2018 – September 2019
Technical Support on backup and recovery for CommVault, TSM, eVault, Veeam, Avamar, NetBackup
Manage various forms of data storage Data Domain, NetApp, Spectra logic Storage arrays.
Work with other teams to coordinate technology refreshes across data centers to ensure minimal disruption to our
customer.
Strong problem-solving and attention to detail. Good analytical and troubleshooting skills.
Workflow automation using PowerShell, Python
Implementation and configuration of EMC VNX storage and Data Domain storage for Backup targets
Administration of Linux/Unix, Windows, Solaris OS, DB/2, Oracle, Exchange, and SQL
Ability to work independently as well as ability to collaborate across teams.
Backup administrator to provide Level 2/3 Steady State support for IBM’s BaaS
Knowledge of backup platforms, storage arrays and ability to troubleshoot complex issues.
Ability to develop solutions to stabilize customer environments.
Leadership role on projects, performing solution architecture and design for enterprise-scale backup and recovery
solutions
Responsible for performing in-depth technical analysis of operational problems, involving hardware and software across
multiple fields of expertise (network, O/S, SAN, Tape Library, RAID, Application, Database)
Configure Commvault Snapshot Copy of SQL and Oracle Database
Configure NetBackup File/System State level Data Protection and Virtual Backups
Configure Avamar/Data Domain integration for VMWare Snapshots, SQL and Oracle Database Backups
Configure Networker SQL and Oracle Database backups.
Administration and troubleshooting of Symantec Enterprise Vault
Deployment of Commvault master backup server Version 8, 9, and 10
Setup Commvault Proxy server for VMWare backup
Plan, coordinate, and manage service transitions.
Review customer business requirements and create procedure manual for environment.
Requirement to implement retention, media handling, encryption, and other policies to meet company standards.
Develop standard operating procedures for new customers, technologies, and updates, in the infrastructure.
Design, plan, implement, test and perform disaster recovery/ Business continuity of enterprise-level backup and
recovery.
Follow Change management processes and protocols.
Responsible for emergency or urgent situation for on-call rotation
Responsible for performing in-depth technical analysis of operational problems.
Redesigned backup infrastructure to allow better performance of daily backup to disk and copies to tape
Re-provisioned SATA Beast LUNs for better utilization of disk storage for back up
Support and management of HPE 3PAR Storeserv 8000 storage.
Troubleshoot issues with Commvault Storage Devices, Storage policies and Data retention
Support on backup and recovery for eVault, and Veeam.
Created and documented new procedure of change controls for the data protection verification process
Implement new process for daily Reports of Backups failures, Off-site media, for Audit Reporting purposes
Troubleshoot configuration issues for Symantec Enterprise Vault archiving system
Support of Hitachi Data Protection System version 8.0 Data recovery system for over 200 servers
Management of EMC VNX 7500 Storage devices
Management of Data Domain 880 and 580 storage devices
Document and manage all change controls for the backup infrastructure.
Daily Reports of Backups, Scratch Media, Off-site media, Returned media, for Audit Reporting purposes.
Troubleshoot all issues with Commvault clients, Commserv, Storage Devices, and Media Agents
Install configured and mange Quantum Tape library.
IBM, Gaithersburg, MD
Backup Storage Engineer (Consultant) September 2008- April 2010
Support CommVault versions 7.0 and 8.0 backup/ recovery for over 350 servers.
Daily Reports of Backups, Scratch Media, Off-site Returned Tapes, Sox Reports.
Support of EMC Legato Networker version 7.1 backup and recovery for remote offices
Support Tivoli Storage Manager version 5.5/6.2 backup and recovery for over 100 servers.
Support NetBackup for UK and Netherlands offices.
Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
Troubleshoot and manage Citrix Web Interface 4.5.1
Support of NetApp shadow copy program On Tap Snapshots for quick recovery time.
Administrative support for change ticket system using Remedy and Manage Now web application
Install and configure VMWare ESX 3.0 for backup environment.
Provide support for NetApp FAS3050 Disk storage
Provide support for Overland NEO 8000 series, and Spectralogic T120 Libraries.
Provide support for FC switch Fabric for Brocade switches 3200 series.
Upgrade planning and implementation for all location’s of Backup software. This includes CommVault, and Legato.
Provide phone support for over 12 office locations, throughout the firm
Documentation of all calls in order to provide proper records of events
Troubleshoot customized Citrix Metaframe Presentation 4.5 environment
Provide support for Microsoft office (Word, Excel, PowerPoint, Outlook) and WordPerfect
Troubleshoot network connectivity issues for local and remote desktops.
Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
Provide quality third tier support to helpdesk.
Administrative support for Spam filters and Virus software such as Tumbleweed
Provide administrative support for Windows 2000/2003 Active Directory
Technical writing skills, verbal skills, and troubleshooting skills, to provide timely solutions to the end-users
Provide technical support for Citrix Metaframe to end-user, Troubleshooting, document retrieval, password reset
LAN & WAN support for HSBC Bank using various network management tools such as Micromuse,
CIC, Netcool, HP Openview, Concord Network health, and Sniffer Management system
Provide first & second level support for HSBC Bank Cisco router environment, of 2500, 5000, 5500
7200, 6500 series router and switches
Maintenance and monitoring of HSBC Banks network infrastructure, which consist of 600 routers
and switches
Backup testing completed twice weekly on Frame Relay and ISDN
Monitor firewall and IDS systems utilizing PIX firewall.
Update and maintain Global daily turnover report
Work with Telco on all circuits’ problems (from 56k circuit, frame relay, T1, DS3, OC3, OC12)
Assist Network Engineering on troubleshooting configuration issues, network connectivity issues, mounting of routers
and switches, configuring modems (CSU/DSU), assistance with sniffer tracers
Maintenance of over three hundred Network Servers running Novell and Microsoft NT/2000/2003
Setup, maintenance and administration of Storage Works SAN environment (Commvault, IPSTOR)
Setup and deployment of servers running Microsoft Server 2003/2000
Maintenance and administration of user profile in Windows Active Directory
Daily test restores of all nightly backups to ensure integrity of all data
Maintenance and administration of Blackberry Enterprise Server
Troubleshoot issues with Blackberry’s and other PDA’s to ensure messaging connectivity.
Maintenance and Administration of Citrix Metaframe Presentation 4.5 Servers for remote access to users
Maintenance and administration of Citrix’s ISA Server
Documentation of all operations procedures, such as backup, restores and daily shift updates via email.
Backup of various Production Servers from remote location with SAN management software to SAN Library
Maintenance and Backup SQL Server 2000 database and transaction logs
Coordinated after hours second and third tier helpdesk support in order to provide 24 hour support
Setup and Administration of Video Conferencing Equipment via ISDN and IP Technology, linking six continents
Setup, configured, administered and maintain Lotus Notes/ Domino Email Servers
Administered PBX System for Staff of about 70 phone users utilizing the Lucent Magix System
Creation of Forms and Databases using Lotus Script, and Java, for Lotus Notes Release 5
Conducted and implemented migration Project of Exchange Email Server over to Lotus Notes mail Server
Configured and migrated all Voice and Data from analog lines and Internet Modems to an integrated T-1 line
Setup configured and maintained servers for off-site Web based E-mail access
Setup and configured Proxy/Firewall server to secure Intranet network from unwanted Internet Intrusions
On-call 24x7 for any IT related issue, as the only IT professional on staff
Manage vendor relationships to deliver the most efficient support and products
Redesign and implemented, school Labs and Office Computers to communicate on one network
Designed, and installed Linux Redhat, as the network operating system for the PC lab, using GNOME desktops
Coordinated efforts to write schools three-year technology plan, and secure private sector grants
Organized and conducted classes and workshops centralized around the usage of technology in the classroom
Back-up of all the facilities important documents, files and directories. Initiated after School labs session
Borough of Manhattan Community College, New York, N.Y.
PC Support Technician June 1996 - June 1998
Installed and configured operating systems, i.e. Microsoft Windows 95, Windows NT, OS/2 Warp for IBM
Troubleshooting problems with PC’s such as Network communications failures or virus detection
Maintained operation of a Lotus Notes Helpdesk Database and E-mail Server
Designed Intranet website, utilizing HTML, and Java to disseminate information via the internal LAN
Provided Network Server accessibility to population at large via Novell Server
EDUCATION
MAJOR: AA Liberal Arts
Certifications:
CommVault Certified Engineer (CVCE)
NetApp Certified Data Management Administrator (NCDA)
Cisco Certified Network Associate (CCNA)