OperationsManagement

Classof Credit : 2011 : 3 AcademicYear Semester Sessions : First : II : 33

CourseCode : SLOP502

Objective
Tohelpstudentsunderstand,appreciateandapplyconceptsandcontemporarypracticesofmanaging operationsinmanufacturingandservicessectorsintheprevalentbusinessenvironment. REFERENCEBOOKS OperationsManagement AUTHOR/PUBLICATION ICMR

Operations Management for Competitive Chase,Richardetal.TataMcGrawHill2006 th Advantage,11 e OperationsManagementAnIntegratedGoods JamesREvans&DavidA.Collier,Thomson andServicesApproach,IndianEdition SouthWestern OperationsManagementStrategyandAnalysis, th 7 e
th ProductionAndOperationsManagement,8 e th OperationsManagement,4 e

Krajewski,LeeJ.etal.PearsonEducationIndia Gaither,Norman/Fraizer,Greg.Thomson Southwestern1999 Russel/Taylor.PearsonEducationIndia

DetailedSyllabus
Introduction:TheFieldofOperationsManagement,ProductionSystems,OMintheOrganizational Chart, Operations as Service, Historical Development of OM, Current Issues in Operations Management. Operations Strategy and Competitiveness: Operations Strategy, Operations Competitive Dimensions, The Corporate Strategy Design Process, Strategic FitFitting Operational Activities to Strategy,ProductivityMeasurement. Process Analysis: Process Analysis, Process Flowcharting, Types of Processes, Measuring Process Performance,ProcessAnalysis Examples,ProcessThroughputTimeReduction ProductDesign:DesigningfortheCustomerQualityFunctionDeployment,ValueAnalysis,value Engineering, Designing Products for Manufacture and Assembly, Measuring Product Development Performance Manufacturing Process Selection and Design: Process Selection Types of Processes, Process FlowStructure,ProductProcessMatrix Service Process Selection and Design: The Nature of Services, an Operational Classification of Service, Applying Behavioral Science to Service Encounters, Designing Service Organizations, Structuring the Service Encounter, ServiceSystem Design Matrix, Service Blueprinting and Fail Safing FacilityLocation: PlantlocationmethodsFactorrating,TransportationMethod(onlyformulation), Centroidmethod,Locatingservicefacilities Facility Layout: Basic Production Layout Formats, Process Layout (CRAFT) Product Layout (Assembly Line Balancing), Group Technology (Cellular) Layout, FixedPosition Layout, Retail ServiceLayout,OfficeLayout.
DetailedSyllabus TheClassof2011 SecondSemester

Waiting Line Management: Economics of Waiting Line Problem, The Queuing System, waiting linemethods(MM1Modelindetail) Strategic Capacity Management: Capacity Management in Operations, Capacity Planning Concepts,CapacityPlanning,PlanningServiceCapacity AggregateSalesandOperationsPlanning:OverviewofSalesandOperationsPlanningActivities, TheAggregateOperationsPlan,AggregatePlanningTechniques Inventory Control: Definition of Inventory, Purposes of Inventory, Inventory Costs, Independent versus Dependent Demand, Inventory Systems, Fixed Order Quantity Models, FixedTime Period Models,SelectiveControl,includingABC,VEDClassifications,OptionalReplenishmentSystem,2 Binsystem Materials Requirement Planning: Where MRP Can Be Used, Master Production Schedule, MaterialRequirementsPlanningSystemStructure,MRPExamples Supply Chain Strategy: Supply Chain Drivers, Supply Chain Strategy, Measuring Supply Chain Performance, Push Strategy/Pull Strategy/PushPull Strategy, Bullwhip Effect, Outsourcing, Design forLogistics,GlobalSourcing,MassCustomization. Total Quality Management: Evolution of TQM: Quality Specification and Quality Costs, Six SigmaQuality,TheShingoSystem:FailSafe,ISO9000,ISO14000 JustInTime and Lean Systems: JIT/Lean Logic, The Toyota Production System, Elimination of waste,ValueStreamMapping,JIT/LeanImplementationRequirements,JIT/LeaninServices Project Management: Introduction, Structuring Projects, Work Breakdown Structure, Network PlanningModels,TimeCostModels,ManagingResources CasesandExercises MassCustomization:TheBMWWay TheMakingofXbox360 ForefrontManufacturing:ProductionProcessesandChangeManagementinMainlandChina TheDelhiMetroProject:EffectiveProjectManagementintheIndianPublicSector QualityandSafetyPracticesatLego SixSigmaatMotorola TaiichiOhnoandtheToyotaProductionSystem ZarasSupplyChainManagementPractices

(Source:CaseStudiesinManagement VolumeVIII)

DetailedSyllabus TheClassof2011

SecondSemester

SuggestedScheduleofSessions Topic Introduction OperationsStrategyandCompetitiveness (includingcasediscussion) ProcessAnalysis (includingcasediscussion) ProductDesign ManufacturingProcessSelectionandDesign (includingcasediscussion) ServiceProcessSelectionandDesign (includingcasediscussion) FacilityLocation FacilityLayout WaitingLineManagement StrategicCapacityManagement (includingcasediscussion) AggregateSalesandOperationsPlanning (includingcasediscussion) InventoryControl MaterialsRequirementPlanning SupplyChainStrategy (includingcasediscussion) TotalQualityManagement (includingcasediscussion) JustInTimeandLeanSystems ProjectManagement (including casediscussion) CaseDiscussions Total No.ofSessions 1 2 1 1 1 2 1 2 1 1 2 2 2 2 3 2 3 4 33

DetailedSyllabus TheClassof2011

SecondSemester