www.linkedin.

com/in/marwan-carlos- Silalahi-a5644456/

Personal Information
Name Marwan Carlos Sahatdotua
Place, Date of Birth Jakarta, 09 March 1989
Gender Male
Nationality Indonesian
Address Jl. Jagakarsa Raya No.103B
Email wan.silalahi@gmail.com
Phone +628111777834

EXPERIENCE
PT Vmware Indonesia (July 2020- Now)
Technical Account Manager
Responsibility:
- Provide project leadership for the customer’s major VMware initiatives. This would include project management
functions and solutions architecting functions
- Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers,
marketing, and support staff
- Design and develop innovative solutions to customer requirements using our server and desktop products, with
assistance from our internal engineering group and consulting architects as required
- Maintain current functional and technical knowledge of the entire VMware product line
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to VMware Product Management teams based on customer requirements
- Help to document best practices in developing and deploying VMware solutions
Function as a front-line technical resource for “best practice” and informal customer questions

PT Hewlett Packard Enterprise. (2016 – June 2020)

Technical Account Manager
Responsibility:
- Working and collaborate with customer to found the best strategy to achieve business goal of customer.
- Make a good relationship with executive, I am working on behalf on my customer to find the best strategy
for their business.
- Support sales to sell the HPE product, working close and collaborate with sales team, have quota to sell
- Become technical consultant who work with sales team that for specific account only. Presentation to
customer what solution that suitable and can implement then help customer to achieve their business goal.
- Thorough knowledge of solution customer's IT/business environment while dealing with the critical issues
and any solutions proposed should be based on the customer business requirements
- Playing a consultant's role keeping customer informed about the recovery plans, convincing customer of the
root cause to the incident occurred, able to put in place action plans to prevent similar issues in future and work
closely with the account team to improve the customer's IT infrastructure & practices there by meeting the
customer's uptime goals
-As Subject Mater Expert, the TAM should have advanced skills on the servers and Blades/HPE Storages EVA,
3PAR, MSA/Brocade SAN platforms, Hyperconvergency Simplivity , Big Data, Hadoop, VMware, Linux OS, Windows Server,
KVM, OpenStack, Microsoft Azure
- Engage and lead the additional HPE technical resources (peer TAMs, HPE Engineering, field engineers,
management, 3rd party vendors if applicable) to provide fast problem resolution
- Assisting the account team with complex proactive tasks, change management and any new projects
within the account

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 PT Panin Bank. (2014 – 2016)
Team Lead System Management Storage and Backup
Responsibility:
- Vmware infrastructure
- Responsibility of SAN Storage, Backup Activity with TSM
- Monitoring IBM Storage DS and Storwize and SAN Switch
- Capacity Planning Storage and SAN Switch
- Working Server IBM

PT Multipolar Technology. (2011– 2014)

Sales Specialist, Presales and System Engineer
Responsibility:
- Sell the infrastructure technology include server, storage and network, have quota to sell
- To help customer meet their requirements for building System Management solutions.
- pre-sales activity including hardware configuration, product demo.
- To deal with solution delivery including project implementation and documentation
- To deal with post-sales activity such as doing maintenance and preventive Maintenance for customers
- Implementing IBM Rack Server and Blade Server, IBM Storage DS and Storwize, VMware, and
design infrastructure
Server

PROJECTS

Building IT Infrastructure for Application Turbo Charging at Telkomsel

Period: 2018 -2019, Client: Telkomsel, Position Activity: Presales and TAM
- Presales as present solution IT infrastructure include server and storage and migrate all physical server to VM
- Presales as present solotion migrate all HP UNIX server can run under Redhat
- Single point contact for design and troubleshoot on technical perspective.

Migration all EVA Storage to 3par at XL AXIATA

Period: 2018 , Client: XL AXIATA, Position Activity: Presales and TAM
- Presales as design solution to migrate EVA storage to 3par
- Presales as present solution to migrate EVA storage to 3par as online migration
- Single point contact for design and troubleshoot on technical perspective.

Building Backup Solution for BP BATAM

Period: 2018, Client: PT BP BATAM, Position Activity: Presales and TAM
- Presales as design solution backup for all server include the infrastructure and application backup
- Single point contract for design and troubleshoot on technical perspective.

Building Server cloud (SQL APP and other app) using google cloud platform at PT Beribenka
Period: 2018, Client: PT Beribenka, Position Activity: Presales and TAM
- Presales as design solution for server cloud
- Single point contact for design and troubleshoot on technical perspective.

Fixing Server at PT Indosat

Period: 2018, Client: PT Indosat, Position Activity: Presales and TAM
- Presales as design solution for server and storage on promises.
- Single point contact for design and troubleshoot on technical perspective.

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 Building SAP HANA at PT Arga Bumi Persada
Period: 2018, Client: PT Arga Bumi Persada, Position Activity: Presales and TAM
- Presales as design solution for serverand storage on promises.
- Single point contact for design and troubleshoot on technical perspective.

Building IT Infrastructure Virtualization Mobile and Internet Banking Corillian Project on PT Bank Panin
Period: 2014 -2015, Client: Panin Bank, PT Position Activity : IT Specialist at Bank Panin :
- Presales as present solution IT infrastructure on vmware viewpoint and concept consolidation.
- Installation and Configure VCOP 5.6, Update Vrealize Operation Manager 6.0, Vcenter Data Protection, Vmware SRM
- Upgrade and migration Vcenter 5.1 Up 1 to Vcenter 6

Implementation cloud for Microsoft office and email server at Bank Ekonomi
Period 2014-2015, client Bank Ekonomi
- Presales as present solution for implementing Microsoft 365 and Mail exchange server
- Collaborate with customer about best sizing as bridging between customer and principal

Represent All Project on some account

HPE
-Period: 2016 – until now Client: XL, Indosat, Bank CIMB, Bank Sinarmas, HM Sampoerna, BEJ, Prudential
- Position: Technical Account Manager,
- Playing a consultant's role keeping customer informed about the recovery plans, convincing customer of the root cause to
the incident occurred, able to put in place action plans to prevent similar issues in future and work closely with the
account team to improve the customer's IT infrastructure & practices there by meeting the customer's uptime goals on IT
project likes VDI, Business continue planning, and hyperconvergenc
- Virtualization at Siloam Hospital 2011
- Virtualization and Storage Virtual at Bank Ekonomi 2012
- Internet banking Panin Bank, 2013 – 2014
- Mobile Banking Panin Bank . 2015- 2016
- Project Consolidation at BPD Bank Jawa Tengah, 2015
- Project Infrastructure for application CCPLat Panin Bank , 2015
- Project Turbo Charging at XL AXIATA , 2015
- Project Turbo Charging at Telkomsel , 2018
- Project Maintenance as TAM HPE for all Infrastructure at BP BATAM , 2018
- Project Maintenance as TAM HPE for all infrastructure at XL AXIATA, 2018
- Project Maintenance as TAM HPE for all infrastructure at Indosat, 2018 - June 2020

VMware
- Project Maintenance as TAM HPE for all infrastructure at HM Sampoerna 2018- June 2020
- Project Maintenance as TAM VMware for Bank UOB , Jan 2021 - NOW

SKILLS
Tools: All Product VMware, Windows Server, Redhat and all Linux OS, HP & IBM , DELL Server and Storage, All
Microsoft office product, IBM Storage, 3PAR, EVA Storage, XP Storage, Netapp
Soft skill and Hard skill: Presales and Sales, Presentation, Design IT Infrastructure, ITIL, COBIT 4&5, windwos, linux,
Vmware, SAN Storage, Hyperconvergence Simplivity, cloud infrastructure using Microsoft azure, amazon and google
cloud.
Certificate:
- ITIL v3 Foundation,
- Vmware Certification Profesional Datacenter 5 and 6.
- Vmware Certification Profesional NSX
- Nutanix NCP
- RedHat Certificate System Administrator 6 & 7,
- Redhat Certificate Engineer 7 (On going)
- Microsoft Certification System Administrator,

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 - IBM Server and Storage, HP Server and Storage, Cisco UCS Server , SAP HANA, Netapp Ontap, Symantec

EDUCATION
Binus University Indonesia, Magister Management System Information | Augustus 2017
- MMSI, in individualized Study with commlaude | GPA : 3.59
- Concentration : IT Management System to achieve customer business goal

Binus University Indonesia, Bachelor Degree Management System Information | Augustus 2013
- MMSI, in individualized Study with commlaude | GPA : 3.66
- Concentration : IT Management System

ACCOMPLISHMENT

1. The Best TAM Delivery

Honor date :June 2017, honor issuer HPE
Honor description :
1. Give the best contribution for TAM for Project on 13 customer
2. Give impact to team

2. Right Mindset
Honor date Feb 2017, honor issuer Hewlett Packard Enterprise
Honor description : I am the one who give the best contribution to achieve the goal of my customer busniess

3. Multipolar Service Excellent (2014)

Honor date Feb 2014, honor issuer PT. Multipolar Technology
Honor description : I am the one who make 100% service excellent to all my customer

4. Multipolar Gold Award Team for Project Bank Ekonomi (2013)

Honor date Feb 2013
Honor description: give the best contribute to project.

5. Multipolar Silver Award in Appreciation of Outstanding Performance (2013)

Honor date Feb 2013
Honor description: give the best contribute to project.

LANGUAGE

English : Professional Working Proficiency

Bahasa Indonesia : Native Proficiency