INTERNAL USE ONLY

What needs / Facts and figures

business The table below has been designed as an indicative
challenges are guide to MRM Major Service lead times.
addressed?
RME Life Extension Major Service • Personnel • COVID / Supply chain issues have impacted the
indicative timelines stated in the table below.
safety
Application (What is this?) • Efficient, Please, before speaking with Customers, check
To ensure the safety of site personnel and the reliability of equipment, RME strongly recommends regular servicing of RUSSELL Mill Relining reliable, cost with Asset Support for current scheduling
Machines (MRMs), RUSSELL Mill Liner Handlers (MLHs) and RUSSELL Feed Chute Transporters (FCTs). Recommended at ten years or 2000 effective relines information.
hours of operation, an RME Life Extension Major Service focuses on the whole machine, with a focus on keeping it reliably and safely in service. • Mill availability
The opportunity also exists to equip existing assets with RME’s latest performance and technology upgrades, thus further solidifying the and continued
usefulness of existing equipment. revenue
[Sales Battle Cards relating to Machine Upgrades can be found in the LMS] generation

Personnel Business/buyer benefits

benefits Customised, innovative, proven mill relining solutions provided by a long-established OEM
• Scheduled • Trusted engineering expertise honed over 35+ years in the mill relining industry supporting over 440 Customer mine sites globally.
services ensure • We have custom designed over 500MRMs, the vast majority of which (90+%) are still in service and fully supported.
site personnel are • Our OEM status provides flow-on benefits to our Customers: ongoing service and parts support, upgraded safety manuals, drawing and
provided with schematic revisions, warranty protection, machine upgrade options, our Asset Support Platform and the backing and ‘know how’ of
equipment that is RME’s people.
in safe working • Regional offices – covering five continents and numerous time zones – together with digital collaboration, bring these benefits closer to
condition, your site.
reducing the • Our experience and position as market leaders have equipped us with insights that allow Customers to proactively manage their mill
potential for risk relining equipment.
and injury.
Efficiency and Cost effectiveness
• Site Supers and • Condition-based servicing supports efficient allocation of OPEX budgets – Customers only pay for what needs to be done
Maintenance • Equipment lifecycles are extended through performance and safety upgrades. (Through-life capability)
Managers can • Return on assets is boosted through extended overall equipment effectiveness (OEE), lifespan and return on technology investment.
enjoy peace of
mind in knowing Reliable mill availability and continued revenue generation
equipment has • Regular servicing by qualified, OEM factory-trained technicians supports reliable equipment performance and more predictable relines.
been properly • RME Asset Support Platform keeps a full service history of all RME equipment globally and enables RME to understand the product
inspected, health of your equipment for efficient servicing and faster troubleshooting.
serviced, tested
and had parts Helps fulfil HSE compliance requirements
replaced in • Customers know that their equipment is properly and safely serviced to OEM standards, simultaneously meeting a range of Australian
accordance with and International industry requirements related to the inspection and servicing of lifting equipment.
OEM instructions. • Detailed service and machine histories provide proof to regulators / inspectors that robust maintenance protocols are in place. In the
event of a safety incident, such evidence may act as a ‘line of defence’ against litigation.

BENEFITS ARE ALWAYS PERSONAL: KNOWING YOUR CUSTOMERS WILL ASSIST WITH KNOWING WHAT THEY PERCEIVE AS A BENEFIT; DIFFERENT CUSTOMERS WILL VALUE/ PRIORITISE DIFFERENT
THINGS.

Sales conversation questions
• Our records show that the machine’s
previous major service was XXXX
years ago… OR
Your hour meter reading is showing
XXX hours…
Have you booked in the machine for
its next service?
• How’s your MRM performing with your
new liners? Any issues during the last
reline?
• Who is your current service provider?
What is it that you like about them?
• Did you know, that in addition to
regular maintenance, we actually
have a number of Machine Upgrades
that can boost performance and
safety, extending the life of your
machine. Are there any operational /
safety improvements you’re keen to
explore?
Cross sell and up sell opportunities
• Suite of Machine Upgrades
• RME Technician services, including
Asset Audits
• On-going Service agreements
• Adhoc or emergency technical
support
• 24/7 worldwide asset support &
service collaborations
• OEM certified and factory-approved
spare parts provisioning
• Condition-based monitoring and
preventative maintenance plans
• RUSSELL MRM / THUNDERBOLT
Operator Training
• MRD / MRDS Studies
• Reline Optimisation options
INTERNAL USE ONLY
FAQs (Possible questions from Customers) Life Extension
Major Service
• What’s your track record like when it comes to major services? We have a team of experienced professionals entirely dedicated to major services. They Indicative
oversee the entire process from asset auditing, quoting, engineering, service preparation, service delivery, machine commissioning and testing and then
Price guide:
service closeout which includes asset performance feedback, Customer satisfaction feedback and process improvement implementation.
AUD???
• How will I know when I will need a Life Extension Major Service? What is the trigger? As a rough guideline, we have found that after 10 years / 2000
(Approx. 32-42%
operating hours a significant level of servicing is required to keep your equipment functioning as it should, ensuring both safety and ongoing productivity.
of the cost of
Inspection, testing, refurbishment and repair of all significant equipment components, together with part replacement (based upon Asset Integrity Audit
new equipment).
outcomes) contribute to the life of your asset.
• What is the risk/outcome if we do not proceed with repair and service work? Like any piece of machinery, the less attention to detail and service dedication it
receives, the higher the risk of breakdown during operation. The conditions under which this equipment operates necessitate Non Destructive Examinations
(NDEs) at regular intervals to preserve structural integrity. Lead time:
• What guarantees do we have that there is no scope creep once the machine is in your workshop and stripped apart? We have a long and successful history See table on
in servicing our equipment; nobody understands it like we do. Our comprehensive data set and digital service tools, backed by our experienced, dedicated Page 1. (NB.
service team, means scope creep would be a rare occurrence. COVID / Supply
chain impact)
• What do you mean when you say your major services are ‘project managed’? Is this important? Absolutely! Our dedicated team of major service specialists
work closely with our regional teams to provide machine specific project plans with carefully calculated time frames, assuring ‘predictable’ services are Contact Asset
delivered > Reduced chance of time and budget blow-outs, meaning less downtime for your machine and continued revenue generation. Support re
• We’ve only got 5 years of mine life. Why would we undertake a service? Sustained safety and profitability are major requirements of a concentrator plant. pricing and
RME's Life Extension Major Services can help you achieve this without the expense of investing in new equipment to ‘see things through’. Depending on timing
machine condition, storage practices, usage rates and site corrosion rates, there may be enough evidence to somewhat reduce the scope of supply. An specifics.
equipment audit will allow us to work with you on a suitable Service option.
• Your quoted lead time is quite long. Why is this? (See ‘Facts & Figures’, P1. Keep in mind COVID / Supply chain impact on quoted timelines) Further
• Apart from restoring and repairing, do you guys do upgrades to your machines? Are these carried out during major services or is this something separate? resources
We have a variety of upgrades available that will extend the life and usefulness of your asset, as well as improve safety. We encourage upgrading during Product Briefs
major services as it is more economically ‘friendly’ for our Customers.
• Do you upgrade your manuals to reflect changes to the machine? We do, as well as any associated schematics. This is a very big advantage of having your RME Major
major services managed by an OEM – up-to-date, fully trackable information about your machine improves our trouble-shooting ability and reduces potential Service
down time and revenue loss. You won’t get this from a non-OEM provider. Comparison
Also, should parts become obsolete, we alert you to this and source alternatives so that you have on-going parts support. Table document
Competitor information
• Local suppliers doing ad hoc repairs, perhaps overhauls
• GEARS: “Low overheads means GEARS Mining can pass on the saving to clients, we are able to price match and beat most major OEMs. Our priority is to ensure your equipment
runs smoothly through shut-downs, we are able to rapidly deploy highly skilled, competent technicians and operators anywhere around the globe”.
RME’s USP
 As the OEM, we design the machines, we know the machines, we know their limits and their strengths. Apart from our qualified and skilled technicians, Customers have the
benefit of an extensive team of engineers monitoring the performance of their equipment.
 Carefully calculated scope, time frame and quote means there is predictability around Customers’ services; no nasty surprises and unnecessary downtime impacting revenue.
 Manual and schematic updates ensure trackable, future proofed asset support. This is not available from a ‘local guy’
 RME’s purpose-built Asset Support Platform based upon 450 machines across the world.
 Hundreds of services under out belt, comprehensive reporting process which offers transparency (ie. where ‘the spend’ went)
 Optimisation recommendations are backed by detailed data giving Customers an informed view of getting the most from an asset and how to best allocate future capital
expenditure.