Republic of the Philippines

CAVITE STATE UNIVERSITY

DON SEVERINO DE LAS ALAS CAMPUS

Indang, Cavite

Exploring Interest in Café & Entertainment Venues: Customer Feedback Survey"

To the respondents,

Good day! We are second year students of Bachelor of Science in Tourism

Management at Cavite State University- Main campus, are humbly asking to share
your thoughts and preferences with us, as we explore the possibility of creating an
exciting café experience that combines delicious food and beverages with
entertaining activities like billiards and arcade games.
By answering this, it will guide our decisions and ensure that our establishment
aligns with the preferences of our desire of our customer.

In this survey, there are no correct or incorrect responses, All personal information
that will be gathered will remain confidential. Thank you for taking the time to
participate and for your valuable contribution to our project.
A. Demographic Profile:
Name (OPTIONAL):
Have you ever dined and visited leisure and recreational establishments in Tagaytay City,
Cavite?

I. Respondent Profile
Direction: Please put a check (/) or fill out the information asked for in the blanks provided.

Sex:
[ ]Female
[ ]Male

Age:
[ ]18 to 27 years old
[ ]38 to 47 years old
[ ]28 to 37 years old
[ ]48 years old and above

Occupation:
[ ]Student
[ ]Employed
[ ]Unemployed
[ ]Other

Family Income / Monthly Salary:

[ ]11,999 and below
[ ]21,000 to 40,999
[ ]61,000 to 80,999
[ 12,000 to 20,999
[ ]41,000 to 60,999, 81,000 and above

II. Customer Satisfaction

Direction: Below are the factors that affect the customers level of satisfaction in a
food service establishment. Please rate the following statements below based on
your level of customer satisfaction using the following scale.
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied

Tangibles 5 4 3 2 1

T1. Virtual signs and messages for customers.

T2. Staffs uniform

T3. Store appearance

T4. Reception Appearance (counters and waiting

areas)

T5. Accessibility to locations

T6. Store hygiene

III. Products and Services

1.) How often do you visit a leisure/ recreational facilities
[ ]Often
[ ]Sometimes
 [ ]Never
2.) What are your reasons for going to a leisure/recreation facilities
[ ]Food trips
[ ]Family Gatherings
[ ]Get Together
[ ]Place to Study of Work
3.) Have you tried any of these games: billiards, bowling, trampoline, mini karting,
arcade games and karaoke hubs
[ ]Yes, All of them
[ ]Yes, but not all them
[ ]No, not at all
4.) Are you willing to try the games or services above?
[ ]Yes
[ ]No
5.) How likely are you to bring your friends to a cafe for entertainment?
[ ]Somewhat likely
[ ]Unlikely
[ ]Neutral
[ ]Likely
[ ]Very likely
6.) Would you recommend visiting our proposed business to other people?
[ ]Somewhat likely
[ ]Unlikely
[ ]Neutral
[ ]Likely
[ ]Very likely
7.) Is gaming facilities and amenities important when choosing a cafe to visit?
[ ]Somewhat likely
[ ]Unlikely
[ ]Neutral
[ ]Likely
[ ]Very likely
8.) How likely are you to choose a cafe with entertainment like billiards, bowling, and
arcade over an ordinary one?
[ ]Somewhat likely
[ ]Unlikely
[ ]Neutral
[ ]Likely
[ ]Very likely
9.) When was the last time you visited a leisure or recreation facility?
[ ]Yesterday
[ ]Last week
[ ]Last Month
 10.) Are you interested in participating in leisure and recreational activities while
in a cafe?
[ ]Yes
[ ]No
11.) Do you think having the mentioned games or services above makes it more
appealing to be visited?
[ ]Yes
[ ]No

12.) What is the single most important factor for you to hang and go in a coffee
shop and entertainment?
[ ]Ambiance
[ ]Pleasure
[ ]Service
[ ]Taste of coffee and food
13.) Does our cafe and entertainment satisfy your needs and pleasure?
[ ]Yes
[ ]No
[ ]Maybe
14.) How much are you willing to spend when going to leisure and recreational
activities?
[ ]200-500 pesos
[ ]600-1000 pesos
[ ]1000-2000 pesos
[ ]Others
15.) If you are a student how would you recommend our proposed business to
others?
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