Gautham IT Solutions

Email: info@gauthamit.com
Mobile: +91- 9030369367
Profile Summary:

✓ Overall, 3.5years of Professional IT Experience in ServiceNow platform as both

Developer and Administration.
✓ Experience In Implementing ITSM Modules (Incident Management, Change
Management, Problem Management, Knowledge Management, Service Request
Management, Event Management etc.) using ServiceNow.
✓ Written Client Scripts, UI Actions and Script Includes for customizing the tool.
✓ Participated in validating Form and Table level using UI Policies.
✓ Responsible in building Catalog Items and Record producers using Variables and
Variable sets.
✓ Creating transform maps and Import sets for uploading the bulk data through
sheets.
✓ Using Workflow Editor for creation and customization of complex Workflows and
custom workflow activities.
✓ Experience on various ServiceNow customizations as per client's requirement.
✓ Experience in working on the ITIL processes configuration like Incident, Problem,
Change management, Knowledge Management.
✓ Granting ITIL access automatically via Service Request.
✓ Experience working with Business Rules, Client Scripts, UI Policies, Data Policies, UI
Scripts, UI Actions, Script Includes.
✓ Experience working with email notifications, inbound actions, reports, gauges and
home pages.
✓ Experience in Workflows, SLAs, Import Sets and Update Sets.
✓ Experience on creation of Record Producers and Catalog Items using Variables,
Variable Sets.
✓ Working with schedule jobs, events and triggers to manage business needs.
✓ Involved in client discussions about requirements discussion and provide solutions
to them.
✓ Experience in analysis existing Access Control Lists and creating new ACLs.
✓ Involved in creation of ServiceNow Applications, Modules, tables, columns as per
requirements.
✓ Defined users, groups and roles and providing accessing permissions.
✓ Written Business Rules for customizing the tool.

Professional Experience
▪ Working as a Software Engineer in Cognizant, Hyderabad payroll with Jeta
software India Private Limited from Sep'2018 to Till date.

Educational Experience
▪ Bachelor of Technology(B.Tech) from Chalapathi Institute of technology in 2017.
Career Summary

Project Synopsis :

Project: #1 : RLI Group

Client : RLI Group
Environment : ServiceNow
Total Team : 05
Duration : June'2020 To Till Date
Role : ServiceNow Developer & Implementation

Description:

RLI Corp. is an American insurance company specializing in property insurance and

casualty insurance[citation needed]. It is headquartered in Peoria, Illinois.RLI
conducts its operations primarily through four insurance subsidiaries — RLI
Insurance Company, Mt. Hawley Insurance Company, RLI Indemnity Company and
Contractors Bonding and Insurance Company.

Responsibilities:

✓ Involved in ServiceNow upgrade activities.

✓ Created Knowledge Bases and Knowledge Articles for Change Management module.
✓ Created notifications based on business needs and also configured inbound email
actions to create incidents or requests.
✓ Created various UI policies and UI actions experienced in writing advanced UI policy
and UI action scripts.
✓ Responsible in generating reports using tables and data sources in ServiceNow.
✓ Worked on scheduling reports in ServiceNow.
✓ Responsible in creating users, groups and roles. And also experienced in exporting
and importing data.
✓ Experienced in creating SLAs, schedules and attaching schedules to the SLAs.
✓ Experienced in handling update sets. Merging, Retrieving, Promoting update sets
from one environment to another.
✓ Performed and coordinated Instance upgrades to latest versions.
✓ Created homepages including basic reporting, gauge configuration and dashboard
presentation.
✓ Coordinating and working with team, Business Analysts and project managers in
gathering requirements and business needs required for the project.
✓ Experienced in redesigning workflows and finding different approaches to modify
complex workflows in to simpler form.
✓ Created Workflows, Sub flows and Tables on both Istanbul and Jakarta.
✓ Worked on configuring and customizing forms on various applications like incident,
Change and Service Catalog.
✓ Experienced in writing and enhancing the client scripts, business rules and script
includes.
✓ Implemented Workday Integration for Business Assets synchronization.
✓ Designed and developed custom application internal business processes.
✓ Re designed Change Management to address additional business processes.
✓ Used Glide Record to retrieve and update data on different business conditions.

Project #2 : Bank of America

Client : Bank of America
Environment : ServiceNow
Team Size : 03
 Duration : Oct'2018 to May'2020
Role : ServiceNow Developer & Administration

Description:

The Bank of America Corporation is an American multinational investment bank and

financial services holding company headquartered in Charlotte, North Carolina. The
bank was founded in San Francisco, and took its present form when NationsBank of
Charlotte acquired it in 1998.What would you like the power to do? For you and your
family, your business and your community. At Bank of America, our purpose is to
help make financial ...

Roles and Responsibilities:

✓ Worked on Inbound Action scripts.

✓ Customizations to the Catalog Items.
✓ Working on Access Controls, Service Level Agreements, Surveys and part of
reporting.
✓ Providing solutions to enhancement requests by developing with JavaScript and
implementing workflows on ServiceNow.
✓ Regular interaction with client for requirements clarification and for Application.
✓ Moving of update set from instance to instance.
✓ Designed different Workflows for Catalog items.
✓ Customization of Modules working on Workflows using Service-Now Business
Rules, UI actions & UI polices and client scripts.
✓ Working on ServiceNow tool.
✓ Working on Service Catalog Items.
✓ Working on Forms, Form Layouts, related lists of ServiceNow.
✓ Provide Table level and Field level security by Access Control List (ACL).
✓ Designed different Catalog items and Record producers.
✓ Created and customized all the Notifications.
✓ Customized UI Policies, UI Action
✓ Working on Client scripts, Catalog UI Policies.
✓ Worked with Service Level Agreement (SLA).