DRC 000 16540 0055 00 Project Quality Plan

DR.
CONCRETE GENERAL CONTRACTING LLC

PROJECT QUALITY PLAN
PROPOSAL DOCUMENT
DRC-000-16540-0055-00 ISSUE: IFP REV: 01 Date: 22-July-23 Page 1 of 41
QA/QC Project
Rev. Date Description Contractor Client
Manager Manager
Naveed Mohammad
Original
0 22/07/2023
Issue Ahmed Hassan
Page 1 of 41
DR. CONCRETE GENERAL CONTRACTING LLC
PROPOSAL DOCUMENT
Contents
1. PURPOSE.............................................................................................................................................. 4
2. SCOPE................................................................................................................................................... 4
3. REFERENCES, DEFINITIONS AND ABBREVIATIONS..............................................................................4
3.1 References....................................................................................................................................................4
3.2 Definitions....................................................................................................................................................4
3.3 Abbreviations...............................................................................................................................................6
4. QUALITY MANAGEMENT SYSTEM....................................................................................................... 7
4.1 General Requirements..................................................................................................................................7
4.2 Documentation Requirements.....................................................................................................................9
4.2.1 General...............................................................................................................................................9
4.2.2 Project Quality Plan..........................................................................................................................10
4.2.2.1 Distribution list.................................................................................................................................10
4.2.2.2 Method of Revision and Implementation of Quality Plan.................................................................11
4.2.3 Control of Documents.......................................................................................................................11
4.2.3.1 Change Control.................................................................................................................................13
4.2.4 Control of Records............................................................................................................................13
5. MANAGEMENT RESPONSIBILITY.......................................................................................................14
5.1 Management Commitment........................................................................................................................14
5.2 Customer Focus..........................................................................................................................................15
5.3 Project Quality Policy..................................................................................................................................15
5.4 Planning......................................................................................................................................................16
5.4.1 Quality Objective..............................................................................................................................16
5.5 Quality Management System Planning......................................................................................................16
5.6 Responsibility, Authority and Communication...........................................................................................17
5.6.1 All Project Team................................................................................................................................17
5.6.1.1 Project Manager (PM).......................................................................................................................17
5.6.1.2 Project Site Construction Manager (SCM)........................................................................................18
5.6.1.3 Quality Assurance Manager ( QAM).................................................................................................18
5.6.1.4 Quality Control Manager (QCM).......................................................................................................19
5.6.1.5 Auditor..............................................................................................................................................20
5.6.1.6 Project Materials Controller (PMC)...................................................................................................20
5.6.1.7 Qc Inspector ( Multidiscipline)..........................................................................................................20
5.6.1.8 Welding Inspector (WI):....................................................................................................................21
5.6.1.9 Project Coating and Painting Inspector (PC & PI):.............................................................................22
5.6.1.10 Hydrostatic Test Engineer (HT).........................................................................................................22
5.6.1.11 Project Control Engineer (PCE).........................................................................................................23
5.6.1.12 Technical Office Engineer (TO)..........................................................................................................23
5.6.1.13 Document Control (DCE)...................................................................................................................24
5.6.2 Internal Communication...................................................................................................................24
5.7 Management Review..................................................................................................................................24
5.7.1 Review Input.....................................................................................................................................24
5.7.2 Review Output..................................................................................................................................25
6. RESOURCE MANAGEMENT................................................................................................................25
6.1 Provision of Resources...............................................................................................................................25
6.2 Human Resource........................................................................................................................................25
6.2.1 General.............................................................................................................................................25
6.2.2 Competence, Awareness and Training..............................................................................................26
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6.3 Infrastructure............................................................................................................................................. 26
6.4 Work Environment..................................................................................................................................... 27
7. PROJECT EXECUTION......................................................................................................................... 27
7.1 Planning of Project Execution.....................................................................................................................27
7.2 Customer Related Processes......................................................................................................................28
7.2.1 Determining Project Requirements..................................................................................................28
7.2.2 Reviewing Project Requirements......................................................................................................28
7.2.3 Customer Communication................................................................................................................29
7.3 Production and Service Provision...............................................................................................................29
7.3.1 Control of Production and Service Provision.....................................................................................29
7.3.2 Validation of Processes for Production and Service..........................................................................31
7.3.3 Company Property...........................................................................................................................32
7.3.4 Preservation of Material and Equipment..........................................................................................32
7.3.5 Change Control.................................................................................................................................32
7.4 Control Of Monitoring And Measuring Devices.........................................................................................33
8. MEASUREMENT, ANALYSIS AND IMPROVEMENT.............................................................................34
8.1 General.......................................................................................................................................................34
8.2 Monitoring And Measuring........................................................................................................................34
8.2.1 Customer Satisfaction.......................................................................................................................34
8.2.2 Internal Audit....................................................................................................................................35
8.2.3 Monitoring and Measuring of Processes..........................................................................................36
8.2.4 Monitoring and Measuring of the Work...........................................................................................36
8.3 Control Of Non-Conforming Product..........................................................................................................36
8.3.1 Audit Maintain..................................................................................................................................36
8.3.2 Process Maintain..............................................................................................................................37
8.4 Analysis of Data..........................................................................................................................................38
8.5 Improvements............................................................................................................................................39
8.5.1 Continual Improvement....................................................................................................................39
8.5.2 Corrective Action..............................................................................................................................39
8.5.3 Preventive Action..............................................................................................................................40
9. QUALITY SYSTEM PROCEDURES........................................................................................................ 40
10. DOCUMENT HANDOVER....................................................................................................................42
11. ATTACHMENTS................................................................................................................................... 42
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1. PURPOSE
The purpose of this quality plan is to identify the quality management methods being applied to Tank
Bottom and Roof Coating and External Painting Services to perform the Work throughout the WQ1 field
Basra Iraq.
2. SCOPE
This document has been developed to address the quality management system requirements based
on the applicable standard to perform painting activates for tank bottom & roof coating and external
painting services with the following intent for WQ1165 Project Basra Iraq.
 Providing product that meets Company and applicable regulatory requirements.
 Enhancing Company satisfaction through the effective application of the quality

management system, including processes for continual improvement of the quality
management system
3. REFERENCES, DEFINITIONS AND ABBREVIATIONS

3.1 References
 International standards ISO 9000:2000 Quality Management System-Fundamental and
Vocabulary.
 International standards ISO 9001:2008 Quality Management Systems-Requirements.
 Project Specifications and requirements
 Project and site procedures including contractor standard procedures.
3.2 Definitions
For the purpose of this quality plan, derivatives of these terms have the following meanings
BASRA OIL COMPANY (BOC) AND EXXONMOBIL IRAQ

Company :
LIMITED
Contractor : GULF STAR & DR. CONCRETE
: ----------------------------------------
Sub-Contractor
The agreement entered between (EXXONMOBIL IRAQ
Contract : LIMITED )as a contractor and (GULF STAR & DR.
CONCRETE ).
Quality Management : Organizational structure, procedures, processes, and resources needed
System (QMS) to implement quality management.
It is the responsibility of all levels of management but must be owned
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by top management. Its implementation involves all members of the

Project.
Project Quality : Document specifying which procedures and associated resources shall
Plan (PQP) be applied by whom and when, to a specific project, product, process
or contract.
Quality Assurance : Core of quality management, focused on providing confidence that
(QA) quality requirements will be fulfilled, by way of maintaining systems.
Quality Control : Part of quality management focused on fulfilling quality requirements
(QC) as applied to compliance to specifications for product and service.
Hold Point : Inspection or Test may not proceed without the QA/QC organization
representative in attendance.
Witness Point : It defines a point that provides QA/QC organization with the
opportunity to attend the Inspection or Test, at their option.
NCR : Non-Conformity Report
PEP : Project Execution Plan
ISO : International Organization for Standardization
QRS : Abbreviation for Quality Requirements from Selection and
Evaluation of suppliers.
INS : Abbreviation for Project Inspection and Measuring.
Shall : "Shall" expresses a provision that is binding between two or more
parties.
Will : "Will" expresses a declaration of purpose or intent by one party.
Should : "Should" expresses a recommendation among other possibilities.
Appraisal : Assessment of a supplier’s capability of controlling quality carried
out before placing orders
Certification : The authoritative act of documenting compliance with requirements.
Note: The requirements can relate to personnel, processes, products,
organizations and services.
Compliance : An indication or judgment that the product or service meets the
requirements of the relevant specification or regulation; also the state
of meeting the requirements
Customer : Recipient of a product provided by the supplier.
Notes:
- In a contractual situation, the customer is called the “COMPANY”.
- The customer may be, for example, the ultimate consumer, user
beneficiary or purchaser.
- The customer can be either external or internal to the organization
Corrective Action : Action taken to eliminate the causes of an existing nonconformity,
defect or other undesirable situation in order to prevent recurrence.
Documentation : Any recorded or pictorial information describing, defining,
procedures or results.
Improvement : Actions taken by DR. CONCRETE Company to increase the
effectiveness and efficiency of activities and processes in order to
provide added benefits to both DR. CONCRETE Company.
Inspection : An activity such as measuring, examining, testing or gauging one or

more characteristics of an entity and comparing the results with
specified requirements in order to establish whether conformity is
achieved for each characteristic or not .
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Non-Conformance : The definition covers the departure or absence of one or more quality
characteristics (including dependability characteristics), or quality
system elements from specified requirement.
Procedure : A specified way to perform an activity.
Notes:
- In many cases, procedures are documented (e.g. quality system
procedures).
- When a procedure is documented, the term “written procedure” or
documented procedure” is frequently used
Quality : Degree to which a set of inherent characteristics fulfils requirements.
Quality Policy : The overall intentions and direction of an organization with regard to
quality, as formally expressed by top management.
Quality Audit : A systematic and independent examination to determine whether
quality activities and related results comply with planned
arrangements and whether these arrangements are implemented
effectively and are suitable to achieve objectives.
Review : An independent assessment for the area under review (undertaken by
an individual or group).
Safety-related : Pertaining to those items of plant, the satisfactory performance of
which is important to the prevention of consequences of such
accidents.
Specification : The document that prescribes in detail the requirements with which
the product or service has to comply
Standard : A document approved by a generally recognized body which results
from the process of formulating and applying rules for an orderly
approach to a specific activity.
Test : The determination or verification of the capability of an item to meet
specified requirements by subjecting the item to a set of physical,
chemical, environmental or operating conditions.
3.3 Abbreviations
API American Petroleum Institute
ASME American Society of Mechanical Engineers
CAR Corrective Action Request
CQP Contract Quality Plan
CV Curriculum Vitae
IRCA International Register of Certificated Auditors
ISO International Organization for Standardization
ITP Inspection and Test Plan

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QA Quality Assurance
QC Quality Control
SP Specification
TPI Third Party Inspection
Abbreviations of responsibilities Project team of DR. CONCRETE
PM Project Manager
PQA /QCM Project Quality Assurance & Quality Control Manager
PHSEM Project Health & Safety Environment Manager
SCM Site Construction Manager
PIA Project Internal Auditor
PMC Material Control Engineer
PMPE Mechanical Piping Engineer
HTE Hydro test Engineer
PC&PI Project Coating & Painting Inspector
TO&DCE Technical Office & Document Control Engineer
WI Welding Inspector
4. QUALITY MANAGEMENT SYSTEM

4.1 General Requirements
The consortium are committed towards implementation and continual improvement of its quality
management system in accordance with ISO 9001-2008 requirements, Figures 1 and 2 demonstrate QMS
Methodology / Model.
Fig (1)
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Fig (2)
4.2 Documentation Requirements

4.2.1 General
Documents that require control on a day to day basis is stated in the table below:
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No. Controlled Documents

1. - Quality System Documents (QMS):
1.1 Project Quality Plan
1.2 Project Organization Chart
1.3 QMS Procedures, work instructions etc.
1.4 Qualifications and CV’s of Quality personnel
2. - Technical Documents :
2.1 Contract Documentation & Amendments
2.2 Contractor Deliverables
2.3 Drawings and revisions
2.4 Data sheets, requisitions, purchase orders, sub-orders etc.
2.5 Welding, NDE procedures and procedure qualification records
2.6 Fabrication and installation Inspection and Test Plans
2.7 Fabrication, installation and construction procedures
3. - Quality Records:
3.1 Manufacturer’s reports
3.2 Reports related to activities of third party inspection & test agencies
3.3 Inspection acceptance and rejection reports
3.4 Non-conformance reports
3.5 Material substitution reports
3.6 Corrective action reports
3.7 Vendor evaluation and survey reports
3.8 Material and equipment certification
3.9 Audit reports
4. - Planning, Administration and Communication Documents:
4.1 Fabrication, Inspection and Test Schedules including “look aheads”
4.2 Sub Contractor’s inspection and test status
4.3 Third party work scopes
4.4 Daily/Weekly /Monthly reports & planning data
4.5 Change Control
4.6 Commissioning Plan
4.7 Transmittals
4.8 Faxes-Letters-Memos as appropriate
4.9 Notifications for meetings, inspections etc.
4.10 Agenda and minutes of meetings
In case subcontractors are used for different stage/phase of Project activity, then essential project
documentation as identified in the contract shall be indexed and handed over to Contractor in an agreed
format on completion of the project by DR. CONCRETE
The documentation relevant to the project quality management system includes the following general
documents:
Project quality plan
Project materials management procedure
Project planning progress control and reporting specification

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Project inspection procedure
Management of non-conformities
Management of quality records
Document management
Equipment protection during erection
Construction audits
Field inspection and certification dossier
Handover procedure
4.2.2 Project Quality Plan

DR. CONCRETE shall establish and maintain a Project Quality Plan. The Project Quality Plan identifies
the scope of the Quality Management System, and any exclusion to the requirements of ISO 9001:2008
and Company requirements. It includes procedures and documents covering work activities (including
those of sub-contractors).
4.2.2.1 Distribution list

The following personnel / Department will receive a controlled copy of the quality plan.
1.Company – BASRA OIL COMPANY (BOC) AND EXXONMOBIL IRAQ LIMITED

2.Contractor – GULF STAR & DR. CONCRETE
3.DR. CONCRETE – Project Manager
4.DR. CONCRETE – QA/QC Manager
5.DR. CONCRETE – Construction Manager
6.DR. CONCRETE – Project Document Controller
7.DR. CONCRETE – HSE Manager
8.DR. CONCRETE – Finance & Administration Manager
4.2.2.2 Method of Revision and Implementation of Quality Plan

DR. CONCRETE QA/QC manager is responsible for the content, revision implementation and
distribution of the quality plan. In case of any changes in the quality plan, it shall be re-submitted to the
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PROPOSAL DOCUMENT
QA/QC manager to be further review. After being reviewed, it shall be approved by project manager and
then submitted to the Company for approval.
Following the Company approval, the project manager shall be responsible to ensure that all relevant
persons/departments have their controlled copies of the quality plan in its newly revised form through a
distribution list (distribution matrix)
Status of Company approval will be marked as follows:
 Not Approved: The quality plan is not accepted. Comments shall be incorporated and re-submitted
for approval.
 Approved with comments: The Quality Plan is considered to be acceptable by the fulfilment of
comments. Quality Plan shall be revised and resubmitted for approval.
 Approved: Quality Plan is accepted completely
4.2.3 Control of Documents

The Project Quality Plan, referenced procedures and Inspection & Test Plans (ITP's) are controlled
documents. DR. CONCRETE PQA/QCM is responsible for ensuring that the initial issue and subsequent
changes are acknowledged by those authorized to receive the Project Quality Plan.
Project documents shall be maintained at the following locations (DR. CONCRETE Office). Access to
these files shall be limited to applicable personnel of the project team.
DR. CONCRETE Site Manager, PQA/QCM and the concerned Discipline Manager shall share the
responsibility to review all project documents for conformance to the contract prior to submitting to
Company , The responsible personnel for verifying that the applicable above mentioned QC activities
are performed are as per the following table No. 01.
Table No. 01
Responsible Party Document Description
DR. CONCRETE Project Manager Applicable project documents

DR. CONCRETE Project QA/QC
Quality documents & records
Manager
DR. CONCRETE Project Site Construction documents
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Responsible Party Document Description

Construction Manager
This review shall be indicated on each item by relevant signature, all documents transmitted to Company
shall identify all actions required by responsible party. The document status shall be updated based on the
response.
Document tracking register shall be used to track the status of documents as per transmittals that require
action by the recipient.
Documents issued for construction will be approved by qualified and authorized personnel as required by
the contract.
As-built documents shall be maintained by Project Document Control Supervisor, DR. CONCRETE
technical office control manager at DR. CONCRETE offices and project sites. An index of as-built
documents shall be maintained as part of the file. For details of performing as built activities, refer to the
Project Execution Plan. All documents shall be verified for accuracy by concerned division / department
manager and shall be transmitted to Company by PM at the end of the project.
Only the latest authorized issue of project documents shall be available for use by DR. CONCRETE
personnel. Documents not authorized for use, voided documents or superseded documents shall be
marked obsolete or superseded.
Project team is responsible for reviewing the contract and identifying submittals and deliverables to be
transmitted to Company , this activity shall be monitored by DR. CONCRETE technical office.
The progress report including control sheets and deliverable lists and engineering document issuance
registers also shall be used to control this activity.
Controls shall be established to track the status of any item on the list that requires authorization or
approval. These items shall not be released until approved or authorized.
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A copy of the approved Project Quality Plan, procedures and Inspection & Test Plans shall be available
at all locations where work is undertaken for this project.
4.2.3.1 Change Control

 Any department can introduce requests for changes/modifications for an existing document to the
quality manager.
 Any requests for change shall be reviewed jointly by the process owner and the quality manager
 All changes / modifications are approved by the authorized personnel
 Master list and holder list to be established to control all distributed copies
 Status of all changes / modifications are identified
 Upon receipt of a new or amended document ,receiver shall promptly sign for receipt in the
distribution and receiving list and shall return the absolute version to the document controller
 A list for all documents of external origin are also established and controlled.
4.2.4 Control of Records
Project records shall be stored in suitable environment to prevent damage or deterioration and to prevent
loss. Records shall be filed as per the project file list prepared by technical office and control document.
An index of project records shall be part of the file. Responsibility for the accuracy and completeness of
the records is assigned to DR. CONCRETE .PM, PQA/QCM and DR. CONCRETE PSCM access to
records shall be under their control.
Removal of records to a location other than the current one shall be restricted to PM. Measures to identify
removed files and their current location shall be maintained.
PM assisted by all project team shall identify those records in accordance to Company standards /
requirements to be transmitted to Company upon completion of the project; accordingly, he shall
transmit the appropriate records.
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DR. CONCRETE records that provide evidence of conformance to requirements and of the effective
operation shall be identified, stored, protected, and retained. Retrieval shall be controlled. The project
team and concerned division/ department managers are responsible for identifying the records to be
retained, retention time, disposal method, and for arranging for their protection and controlled retrieval.
5. MANAGEMENT RESPONSIBILITY
5.1 Management Commitment
The top management of DR. CONCRETE is committed to the development and improvement of the
quality management system on this project by:
 Communicating to the functions involved in the project, the importance of complying with
contractual and applicable regulatory requirements.
 Establishment of the quality policy
 Defining of Quality objectives
 Conducting management reviews in accordance with this Project Quality Plan and ISO 9001-
2008.
 Ensuring the availability of necessary resources in accordance with this Project Quality Plan and
project schedule.
5.2 Customer Focus

The needs and expectations of the company are satisfied by means of:
 Compliance with contractual requirements defined by the company , with the regulatory ,Safety
and environmental requirements;
 Communication and involvement of the functions concerned regarding the above requirements;
 Allocating trained and qualified staff resources in accordance with agreed schedules;
 Scheduling and reporting progress in sufficient detail to control project cost;
 Focusing on the improvement of the work processes;
 Maintaining data control systems and records of project activities.
5.3 Project Quality Policy
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The Corporate Quality policy of DR. CONCRETE shall apply on the project and all activities through
controlled processes to focus on:
 Achieve Company satisfaction by fulfilling their needs and expectations.
 Achieve the highest standard and quality of the provided services within time commitments at
competitive cost.
 Ensure that Company contractual requirements are achieved.
 Meet the applicable statutory regulations, codes, standards, and specifications concerning
performance, reliability, user safety and fitness for use.
To enable these objectives to be achieved a quality management system, as outlined in the Project
Quality Plan, will be established, maintained and implemented in accordance with the requirements of
ISO 9001:2008 .
The Project Quality Plan is the principal project quality document, which defines its quality management
system requirements.
All DR. CONCRETE personnel involved in this project shall be familiar with and committed to the
above project quality objectives, during the course of their activities.
Responsibility and authority for the maintenance of this Quality Plan and monitor policy objectives
implementation in delegated to the QAM/QCM reporting progress and effectiveness to the PM and
corporate QA.
5.4 Planning
5.4.1 Quality Objective
DR. CONCRETE PM & QA/QCM have identified the following measurable quality objectives for the
project.
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 On time execution of the project with Company satisfaction, specification requirements.
 On time submittal of documents.
 On time mobilization of competent personnel.
 To achieve the planned volume of work according to company strategy
 Full adherence to the applied standards, specifications and codes.
 Full achieving the contractual requirements
 Welding Rejection Rate shall not exceed the predefined target.
The objectives are measurable, consistent with policy, relevant to the successful completion of the
project, and attainment of objectives is considered as part of DR. CONCRETE effort for improvement.
5.5 Quality Management System Planning

The elements that comprise the quality planning process are defined in this Project Quality Plan,
Inspection & Test Plans and also project organization charts that prescribe personnel allocations and
mobilizations, titles of individuals, contractor necessary to complete the Work, and the integration of
quality improvement initiatives shall be considered in Project Management Reviews.
5.6 Responsibility, Authority and Communication

PM is responsible for setting and maintaining of project organization. The following are brief generic
descriptions of the quality related responsibilities of the project key personnel and corporate management
who have direct impact on the quality of work through their involvement in controlling or verifying or
reviewing and validating and/or managing the project work.
5.6.1 All Project Team

The responsibility for quality rests with all project personnel. The PQP specifies certain activities, which
need to be implemented and controlled in order to meet the stated quality policy objectives.
5.6.1.1 Project Manager (PM)

DR. CONCRETE Project Manager has overall authority and responsibility for all aspects of the Project
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His responsibilities include but are not limited to the following:
 He constructs the general policy of the department.

 Ensure the co-operation between the sectors.
 He follows up the activities of the department from the technical, administration and the financial
stages.
 The final auditing of the planned budget related to the different activities in the department.
 Reports the company head about the department activities.
 Control the project achievement in the different fields according to the approved schedules.
 He must be aware of the national and international developments which are related to the work
activity to help him in the present system development.
 Deploy knowledgeable and experienced staff, workmen and contractor.
 Representative of Contractor towards Company for all matters relating to Contract.
 Overall management of the project activities and control of the related personnel
 Approval of the Project Master Schedule and control of its fulfillment
 Implementation of any step which may be required to prevent or minimize delays, budget over-
running, conditions adverse to quality and HSSE objectives.
 Submittal of progress reports to the Company.
 Maintenance and coordination of contacts with the local authorities for all matters related to the
work execution.
 The above task will be achieved by coordinating activities of the Project Personnel.
 Ownership of the intent of this Project Quality Plan for its fulfillment.
5.6.1.2 Project Site Construction Manager (SCM)

Project Site Manager controls and co-ordinates all Work activities carried out in the construction site and
reports to the DR. CONCRETE Project Manager.
His responsibilities include but are not limited to:
 Establishment and implementation of procedures for execution of the Work

 Cooperation in the definition and updating of the detailed construction schedule, including re-
designation of priorities where necessary
 Control and coordination of the work entrusted to contractor
 Planning and scheduling of the work force and equipment demand
 Cooperation in definition of the materials delivery schedule
 Preparation of data required for compilation of the Work Progress Report
 Preparation of the change order proposals
 Assist in Preparation of minutes of meeting.
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 To comply with the planed targets in this PQP.
Note: The Site Construction Manager is assisted in the above tasks by Discipline Superintendents and
Construction Supervisors
5.6.1.3 Quality Assurance Manager ( QAM)

The Quality Assurance Manager directs activities of the Project Quality Organization, reporting
administratively to the QA/QC Manager.
His responsibilities include the following but are not limited to:
 Conducting internal/external audits as well as pre-qualification audits against project system and
work
Procedures.
 Reviewing and maintaining QA functions at project level.
 Review QA/QC plans for Company and approve supplier certification documents, ensuring
alignment with Organization requirements and pass comments to relevant parties
 Organizing/conducting quality induction/awareness, training and communication to ensure the
Project
Quality Management System is understood and procedures are integrated into working methods of
the
Project personnel.
 Prepares or participates in the preparation of project quality procedures as per ISO 9001:2008
requirements, DR. CONCRETE QMS and Company specifications (if any).
 Oversee / Ensure all equipment, tools, and materials comply with the project regulations and
requirements
Done by Site QA/QC Engineer
 Monitoring and analysis of external Company feedback, and reporting to Directors on trends as
areas for Improvement
 Maintain and report the status of quality kips.
 Ensure that quality objectives are identified, documented and made available with all work groups
in
Compliance with ISO 9001-2008 QMS requirements.
 Expedite the issue and implementation of disposition plan for NCRS & CARS.
 Assigning of Quality related tasks within the framework of the project.
 Evaluating Suppliers / contractor’s Quality systems.
 Verifying, by means of a planned Audit schedule, that the requirements set in the Quality Plan are
met.
 Determining the principal causes of quality loses in the project, and reporting them to the QA/QC
Manager.
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 Determining the required improvements with the QA/QC Manager and reporting to his
management for
 Reviews and actions.
5.6.1.4 Quality Control Manager (QCM)

 The QC manager shall report to the project QA/QC manager. His responsibilities include, but
are
 Not limited to the following:
 Issuing of Project Quality procedures, Project Inspection and Test Plans and forms.
 Reviewing all Quality documentation issued by DR. CONCRETE Company.
 Co-ordinating and supervising of activities relative to the collation of the “Project Record
Books”.
 Reviewing of Inspection Reports and of related Non –conformance Reports.
 Managing Quality Control functions for the Project including preparing the inspection test
plan of project and preparing reports.
 Controlling corrective actions.
 Assigning Quality Control personnel to various areas of activity.
 Monitoring inspections progress, reviewing Inspectors’ reports and documentation and
verifying, upon
 Completion of the work, that all requirements have been met and that the required Quality
records have been Collated and filed.
 Monitoring on a day to day case DR. CONCRETE Company Project complaints with the
approved quality plan, Specification.
 Reviewing and approving as necessary, quality related procedures such as:
 Welding Procedure Specifications.
 Welding Procedure Qualifications.
 Welders Qualifications.
 NDT Procedures.
 Heat Treatment Procedures.
 Cleaning and pressure testing procedures.
 Overseeing the daily content and consistency of subordinate inspectors’ daily inspection
logbooks.
5.6.1.5 Auditor.
He shall possess the Lead Auditor Certificate. He shall be responsible for:
 Preparing the audit checklist and performing the audit.
 Developing the Audit Report and identifying the Non-Conformities, if any.
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 Notifying the Auditee with the audit findings and agree for the corrective / improvement actions
completion date.
 Ensuring that audits are completed in line with the requirements of this procedure
5.6.1.6 Project Materials Controller (PMC)
The Materials Controller reports to the Site Construction Manager.

 Receiving, inspection, record and keeping of all material – both ‘free issue’ from Contractor and
Company supplied material.
 Reporting of non-conformances, the monitoring of careful segregation of quarantined material and
rectification of defects and clearance of materials from quarantine.
 Assuring the traceability of uniquely identified critical materials while materials are in storage.
 The monitoring and recording of the condition and state of preservation of materials released from
storage for processing and/or construction.
5.6.1.7 Qc Inspector ( Multidiscipline)

The Inspector reports to QC Manager.
 Reviewing quality related procedures
 Preparation of all required QC documents and get them approved by Company .
 Ensuring that accurate, concise records of approved and heat treatment procedures are maintained
by DR. CONCRETE Company.
 Ensuring that accurate records of welder qualifications and performance are maintained, such that
welder traceability and poor performance trends are readily identifiable.
 Ensuring that discipline activities (Civil , Mechanical) are conducted as per project specs., ITPS,
etc
 Ensures that only qualified and competent operatives undertake the works
 The Inspector shall ensure that Construction Contract complies with the requirement of the
approved contract quality plan, including all the sequential inspection operations associated with
weld preparation, fit up, weld execution and testing. All non-conformances shall be reported and
recorded. The Inspector shall be available for formal stage witness inspection defined within the
DR. CONCRETE Company’s Inspection & Test Plan.
 Conduct special meetings to address problems regarding quality of construction or material.
 Reporting the daily activities.
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5.6.1.8 Welding Inspector (WI):

 Responsibilities: Welding Inspector reports to PQC/QA Manager and Coordinates with QA
Engineer. His responsibilities shall include, but will not limited to:
 Supervise Welder Qualification Test with Contractor and Company representative and issue
Welder ID Cards for qualified welders.
 Update Welder Register.
 Review material test certificates for compliance with standards and identify materials and release
for cutting. Check the filler wire and respective test certificates.
 Ensure incoming material inspection in liaison with Material Controller/Store assistant.
 Coordinate for NDT & Welder Qualification as required.
 Liaise with Welding Engineer regarding WPS & PQR etc.
 Arrange for Company representative for witnessing the welders test.
 Monitor and record test parameters as required. Responsible for execution & reporting of all
examinations/inspections as per QA Plan
 Responsible to notify NDE Coordinator whenever any weld is ready for NDE.
 Ensure that consumable handling procedure is followed.
 Verify the welder ID card ensure that they are qualified for welding position and other
requirements as applicable.
 Monitor the preheat and inter-pass temperature as per approved WPS.
 Liaise with the Contractor/Company Site Representative / Supervisor for the conduct of day-to-
day quality related activities of the project.
 Verify latest copies of all the QA/QC Procedures, QC plans and Work instructions are available at
site.
 Verity calibration status of inspection and testing equipment are valid.
 Carryout / Co-ordinate all inspection and test requirements of the project at all stages as per the
CQP.
 Witness and interpret test accurately. Maintain inspection test status at every stage of inspection.
Ensure that all activities carried out are in compliance with Quality requirements of the contract.
 Complete and maintain pertinent records of inspection and test till the end of contract or a
retention period contractually agreed.
 Identify and raise NCR's for non-conformities.
 Verify corrective and preventive action taken for non-conformance.
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5.6.1.9 Project Coating and Painting Inspector (PC & PI):

The Coating and Painting Inspector reports to PQA/QC Manager.
His responsibilities include but are not limited to:
Monitoring DR. CONCRETE Company’s compliance with the requirements of the contract scope
of work, technical specifications and contract quality plan insofar as it applies to:
Coating work (cements weight coating and bit mastic or epoxy systems of coating and wrapping);
Painting work;
Temporary preservation work using coating and wrapping materials.
Assisting the Material Inspector in the task of overseeing final dimension checking, positive
identification and preservation of completed coated pipe joints.
Reporting both verbally and in writing any non –conformance discovered.
Reporting daily a descriptive of each day's work.
5.6.1.10 Hydrostatic Test Engineer (HT)

Report to Project Site Construction Manager.
Apply the hydro test procedure as per project specifications.
Checking the safe pressure and leakage of, tanks, pipes, etc. according to the contract specification
and codes.
Collect and keep H.T reports & records which are approved from Company or his representative.
5.6.1.11 Project Control Engineer (PCE)

The Project Control Engineer is responsible for control aspects of the project. He reports to DR.
CONCRETE Project Manger
 Preparation of scheduling and cost control procedures in conformance with the requirements of
Company and with the in-house standards
 Preparation, in collaboration with the Project Manager, and updating of the Project Master
Schedule
 Monitoring the progress of the Project activities, indicating where corrective actions are required
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 Preparation of the progress reports for the Project Construction Management

 Monitoring of the Project financial performance and updating of the budget
 Assistance to the Project Construction Manager in assessment of cost and time impact of work
changes.
 Report To Project Manager
 Review construction document register, and confirm the required dates of documents.
5.6.1.12 Technical Office Engineer (TO)

 Reports to Project Manager.
 Review and follow up the application of contract items.
 Take in coordination with project site manager the suitable action in case of variation in scope of
works or contract conditions.
 Ensure that obsolete drawings are cancelled and new revisions are distributed to all sites.
 Prepare and review the monthly invoices.
 Prepare and perform and review Company supplier's invoices.
 Preparation of as built drawings.
5.6.1.13 Document Control (DCE)

The Document Controller shall manage all the information concerning the Project.
His responsibilities include but are not limited to:
 Establishing and maintaining project filing system.

 Distributing and maintaining registers of all project deliverables as directed by PM.
5.6.2 Internal Communication

DR. CONCRETE PQA/QCM along with Project PSCM shall ensure that the processes of the quality
management system and their effectiveness are communicated throughout the project, through daily
communications and audits.
5.7 Management Review
The effectiveness of the quality management system, at the DR. CONCRETE quality system level and
continuous improvement are evaluated during an appropriate management review meeting.
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At the project level, the management reviews will be conducted through specific Internal Project review
meetings along the project duration and in accordance with DR. CONCRETE golden rules and
company's expectations.
During these meetings, Project management verifies that priorities and methods for implementing the
objectives defined in the project policy are suitable for the developed activities.
DR. CONCRETE top management will review the Quality Management System of the project once
every six months to ensure its suitability, adequacy, and effectiveness. The QMS, Quality policy and
Project Quality objectives will be evaluated for any needed change. Records of these reviews and changes
shall be maintained.
5.7.1 Review Input

Management reviews shall utilize:
 Internal and external quality audit results.

 Company feedback.
 Process performance and product conformance results.
 Preventive and corrective action status.
 Follow up on actions from previous management reviews.
 Other changes (for example scope of work changes that could affect the QMS).
 NCR's
5.7.2 Review Output

Results of management reviews shall be recorded and address the following as appropriate:
 Improvements in the QMS and its processes.
 Improvements in project related to Company requirements.
 Resource needs: the action items should be followed up at subsequent management reviews to
ensure closure.
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6. Resource Management
6.1 Provision of Resources
DR. CONCRETE PM is responsible for assessing organizational and project needs including oversight
functions and develops resource requirements in order to assure resources necessary to implement and
improve the processes of the QMS that address Company satisfaction issues in a timely manner.
6.2 Human Resource

6.2.1 General
DR. CONCRETE shall assign personnel to the project in accordance with the basis of applicable
education, training, skills, and experience. All personnel assigned to this project shall meet the minimum
qualification and experience levels specified.
DR. CONCRETE is responsible to review the contract to determine any customer requirement for
competency level of personnel assigned to the project and ensure that assignment of personnel including
sub-contractors meet the requirements.
Resumes of all quality personnel shall be submitted to Company for review and approval at least two
weeks prior to the start of the work. All procedures and personnel qualifications for special processes
shall be submitted 30 days prior to the start of work.
DR. CONCRETE shall provide on a monthly basis a listing of approved personnel forecast to be
mobilized in the next 30 days as well as list of personnel to be demobilized in the next 30 days.
DR. CONCRETE planned staffing levels shall comply with the Company approved execution plan.
Reduction from required level of quality personnel shall require Company approval.
Anticipated changes in personnel due to vacation, temporary assignments or resignations shall be advised
to Company at least 15 days in advance of the scheduled absence. All other changes such as for illness
and emergency leaves will be advised as soon as possible.
6.2.2 Competence, Awareness and Training

As per DR. CONCRETE QMS the following shall be maintained:
 DR. CONCRETE has developed job descriptions for those personnel performing activities
affecting quality that identify competency requirements. Concerned disciplines maintain the latest
issue of job descriptions.
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 DR. CONCRETE will provide training as deemed appropriate to satisfy competency needs or
utilize external training sources.
 DR. CONCRETE shall evaluate the effectiveness of the training through periodic internal audits,
review and analysis of employee generated errors, omissions, rework, and nonconformities.
 DR. CONCRETE employees and sub-contractors shall be made aware of the project quality
requirements and how their work activities contribute to the achievement of quality objectives.
Awareness will be through presentations to personnel and sub-contractors, project kick-off
meetings, project position descriptions, project organization charts, toolbox meetings, newsletters,
performance evaluations, and other means of awareness enhancement
 DR. CONCRETE shall maintain records of education, training, skills, and experience for
personnel effecting quality.
6.3 Infrastructure
DR. CONCRETE provide a work environment suitable them it to achieve their business objectives and
satisfy project requirements, examples are:
 Smart camps with adequate workspaces and other facilities such as adequate lighting and
ventilation.
 Tools and equipment.
 Transport facilities.
In addition, building maintenance programmers are implemented as applicable.
6.4 Work Environment

Creation of suitable work environment to project employee at both headquarters and project sites is one
of DR. CONCRETE management main interests. Implementation of Environmental and Health &
Safety management systems in accordance with ISO 14001 and OHSAS 18001 is one of the essential
tools in achieving this objective. Also social interaction and incentives are considered.
7. Project Execution
General
Add any change to design documents / drawing on site shall be raised though site query and approved by
Company and documented.
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7.1 Planning of Project Execution

DR. CONCRETE shall plan and document the project execution process. The documentation for project
execution shall be detailed in the project execution plan.
The quality objectives for the procurement activities are identified Refer to project quality policy item 5.3
The project activities processes, documentation, resources and facilities shall be established.
Verification and validation are incorporated into the planning process as follows:
 Preparation of QC Matrix.
 Maintaining Check Lists.
 Planning for Internal Audits.
 Inspection and Testing Plans.
 Acceptance criteria for the work will be from applicable project specification, international codes
& standards.
 Records attesting to conformity of process and resulting work shall be maintained.
Records include the following generic categories:
 Inspection reports and certificates.

 Internal quality audit results and closures.
 NCR's.
 Punch lists.
 Records of management reviews.
 Project acceptance by Contractor/ shall be documented by Mechanical Completion Certificate(s)
(MCC).
7.2 Customer Related Processes

DR. CONCRETE shall review and implement all Company related processes in the project execution
plan.
7.2.1 Determining Project Requirements

DR. CONCRETE will review the contract agreement to determine customer requirements. PM will
evaluate these requirements and determine any additional requirements including regulatory and legal
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requirements, which may not have been identified by Company , and need to be implemented to support
the delivery of the Work.
7.2.2 Reviewing Project Requirements

DR. CONCRETE have assigned the responsibility to review the contract mainly to PM. PM shall ensure
that the requirements are understood the contract shall be reviewed by PM to ensure any agreed to
changes have been incorporated. The PM is authorized to accept changes to contracts, identify any
restrictions or levels of acceptance.
Changes shall be documented and issued to all staff responsible for execution of the original contract by
PM.
7.2.3 Customer Communication

PM is responsible to establish and maintain communication with Company Representative.
Effective communication with Company includes but not limited to:
 Company feedback.
 Company complaints.
 Faxes, minutes of meetings, letters…etc.
DR. CONCRETE PM is responsible for evaluation of Company feedback / complaints and responding
to them.
7.3 Production and Service Provision

7.3.1 Control of Production and Service Provision
Work control is established as applicable for inspection activities to ensure the following: (These
activities are reflected in the detailed Inspection & Test Plans, Procedures, Work instructions. etc)
 Activities are planned.

 Activities are scheduled.
 Acceptance criteria are defined.
 Adequate resources (tools, equipment, trained personnel) are available to perform the work.
 The work environment is safe and conforms to health and safety requirements in the contract.
 Methods are employed to monitor resource expenditure against expected results.
 Procedures, work instructions, and/or installation instructions are available to the workforce.
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 Codes, standards and other references, including portions of the contract are available to the
workforce.
 Standards of workmanship are implemented.
 Where required, licensed or certified personnel are assigned to the project to perform activities
requiring such license or certification.
 A procedure to monitor the effectiveness of these process controls is in place and implemented.
 Criteria for release, approval, and acceptance are established.
7.3.1.1 Procedures and ITPs

Procedures shall be prepared for critical activities as per the project specifications, codes and standards.
The approved procedures will be distributed to the document controller and relevant departments for
implementation.
Inspection and Test Plan will be prepared for all works listing the major components of work. Inspection
and testing points shall be identified for each item .ITP for vendor manufacturing and manufacturing
works shall also include inspection and testing points for TPI. These shall be defined as per the
contractual documents. All quality report forms referred in the ITP shall be prepared. These forms will
become mandatory quality report formats and shall be submitted for company‘s approval. Only approved
formats shall be used.
7.3.1.2 Concession and Customer Complaints

7.3.1.2.1 SYSTEM NCR‘S & INTERNAL CAR (CORRECTIVE ACTION
REQUEST)
System NCR‘s or internal CAR detected during surveillance, stage inspection, internal or external audits
shall be handled in accordance with ISO 9001:2008.
7.3.1.2.2 PROJECT SPECIFIC WORKS

Minor non conformities shall be rectified through immediate action whenever possible and when ever
concession by Company
is not required. The disposition of minor NCR‘s has to be within allowed specification limitation and has
to be decided by the QC inspector (QCI) and production engineer. Other nonconformities may require
other departments input to enable dispositions which do not conflict with Contractor/Company
specification; such as change in drawing, Such NCR is to be resolved internally. NCRs which require
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Company concession for their disposition may require a deviation from the specification and shall be
notified to Company through a concession request.
Any complaints from customers will be attached to immediately and will be handled as per DR.
CONCRETE procedure, where complaints are only resolved when Company concerned party is
satisfied. Written complaints received from Company shall be registered in customer complaint report.
The responsibility lies within the project QA/QC coordinator to register the customer complaints and file.
An NCR register and customer complaint register will be kept by the QA/QC document controller who
verifies by monthly checks that NCR‘s are deposited or else informs the QA/QC coordinator.
Copy of internal NCR is to be forward to Company for review / approval .Also closing out verification
should be submitted to QP for final approval.
7.3.2 Validation of Processes for Production and Service

The validation of the design is the constructed project that satisfies the COMPANY requirements.
The validation of certain construction processes can only be ascertained when load is applied or operation
is initiated. Details shall be included in the project construction quality plan which shall be issued as per
schedule “Q” of the contract.
Applicable construction process procedures shall be submitted for Company review at least 30 days
prior to start of the construction activity.
Example: The validation of the design is the constructed project that satisfies the Company requirements.
The validation of certain construction processes can only be ascertained when load is applied or operation
is initiated.
The (contractor) assures these processes can achieve planned results through (include all that apply. Add
others as necessary):
 Process qualification.
 Equipment and personnel qualification.
 Defined methods and procedures.
 Records shall be maintained and revalidation performed as necessary.
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Authorized personnel shall keep qualification results for processes, equipment and personnel current and
available for verification.
Details of who, what, how and when shall be defined in written, approved procedures and other
referenced DR. CONCRETE documents.
7.3.3 Company Property

DR. CONCRETE shall develop and maintain a system to receive, log, and maintain Company supplied
documents, data, material, or equipment. Project Construction Manager assisted by Project Site Manager
is responsible for this function and shall advise the Company Representative of any items that are
unsuitable for use, lost, or damaged. QCM will also advise on acceptance of these goods.
All Company supplied material shall be inspected against the shipping documents for accuracy and
damage by (title) and stored in such a way to prevent damage or deterioration.
DR. CONCRETE project construction manager is responsible for the final disposition of supplied items
at the conclusion of the project in accordance with contract requirements.
7.3.4 Preservation of Material and Equipment

During the development of the plans and specifications, DR. CONCRETE shall evaluate construction
material and equipment and include in the plans and specifications any requirements for handling,
storage, packaging, preservation, and delivery to ensure requirements are met. Equipment vendors shall
be requested to provide storage and preservation procedures for purchased equipment.
DR. CONCRETE Construction Manager shall review the construction contract and ascertain through the
inspection process that requirements for handling, storage, packaging, preservation, and delivery
necessary to ensure requirements are being implemented by vendors. Nonconforming conditions shall be
documented.
DR. CONCRETE shall establish, maintain and implement a procedure for handling, storage, and
preservation of equipment and material for this project.
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7.3.5 Change Control

Project procedure for managing any design changes or construction changes identified by DR.
CONCRETE sources and cross references shall include reference standard specifications section on
scope of work, and construction changed or proposed field change conditions.
A typical formal construction change request initiator shall be a Technical Query Form , submitted
requesting the review and approval of Company on a perceived need to approve a construction change
order on a project issue prior to or during execution of the contrast.
Established review and approval of a proposed change affecting design and construction shall be made in
a timely manner in an affect to control costs, control scope change, and provide historical data for quality
assurance purposes.
The project Manager and Discipline Engineer for technical support shall administer and approve the
change control procedure / mechanism
Construction changes identified and issued to Company during execution of the contract may the
authorize one or more of the following, if applicable:
a) A change in the work scope or execution
b) Adjustment in the basis of payment for the work affected by the change
c) Adjustment in the contract time; and
d) A change in specifications.
7.4 Control Of Monitoring And Measuring Devices

DR. CONCRETE and vendors/Sub-contractor(s) shall establish, maintain, and implement a procedure to
identify, control, and calibrate measurement and monitoring devices used to assure conformity of work as
required by the contract. The procedure shall contain the following elements:
 Identification of what equipment needs to be monitored and measured.
 Identification of equipment and instruments that require calibration to maintain capability.
 Listing of such equipment and instruments, frequency of calibration, and evidence calibration
took place. Calibration frequency shall be based on the most stringent other applicable standards,
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or manufacturer recommendations. If no standards apply, the calibration cycle shall not exceed six
months.
Unless equipment calibration is performed by the manufacturer or approved agency, the following shall
apply:
 Availability and use of calibration instructions, manufacturers' instructions, codes, or national

standards for calibration.
 A procedure of corrective actions to repair or replace items that do not meet acceptance criteria.
 A procedure to ensure that measuring and monitoring devices are protected from damage
deterioration and unauthorized alterations of settings.
 A procedure of corrective actions for previously accepted work, if defective equipment and
instruments were used to inspect or test the work.
 Confirmation that computer software used as a basis of product acceptance is acceptable for the
intended application. Confirm prior to use and as necessary thereafter.
 Records to demonstrate calibration and verification are maintained.
8. Measurement, analysis and improvement

8.1 General
DR. CONCRETE shall define, plan and implement the following measurement, monitoring, analysis
and improvement activities to assure conformity and achieve improvement.
 Customer satisfaction surveys.

 Internal audits.
 In-process reviews/inspections/tests.
 Control of nonconformities.
 Data analysis.
 Corrective, preventive, and continual improvement activities.
 Self assessment.
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8.2 Monitoring And Measuring

8.2.1 Customer Satisfaction
Customer satisfaction is one of the main quality management system objectives stated in DR.
CONCRETE policy. Monitoring and measurement of Company satisfaction is based on review of
information related to customer feed back
Examples of this information include:
 Company feedback/comments.
 Company requirements in the contract.
Examples of sources of information related to Company include:
 Company complaints.
 Company feedback surveys.
 Direct communication with Company .
 Various media reports
 Sector and industry studies
 Subcontracted collection and analysis of data.
Effective and efficient processes are established to collect, analyze and use of these information for
improving project performance.
8.2.2 Internal Audit

DR. CONCRETE shall carry out internal audits and external audits on sub-contractors/vendors to verify
that quality activities and related results comply with planned contractual arrangements and to determine
the effectiveness of the quality associated procedures. The internal quality program has the following
attributes:
 Internal Audits Schedule shall be submitted to Company Representative for review and approval
within 30 calendar days from the effective date, Full quality system audit shall be carried out at
30% and 60% of copulation stages of works.
 Personnel conducting internal audits are capable of objectivity and impartiality in conducting
audits. They will not audit their own area.
 Reports of internal audit results shall be generated and issued to affected departments. Company
shall receive copies of report within two weeks of audit completion.
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 Corrective action shall be monitored and brought to a close, through maintain a tracking system ,
The audit tracking system shall be updated monthly and a copy is issued to Company on
monthly basis.
 Follow-up internal audits shall be conducted as appropriate, to ensure implementation of
corrective action, and the results reported to Company , The activities of sub-contractors working
under this quality management system will be included in the audit schedule.
 The activities of vendors/sub-contractors working under their own quality management system
will be audited as per project audit schedule.
 QAM is assigned responsibility to implement the internal quality audits.
 Audit notification and agenda shall be submitted to Company
 14 calendar days in advance
8.2.3 Monitoring and Measuring of Processes

Quality Plan necessary to achieve Company requirements are measured and monitored continually
contract monthly report/quality management and the 6-month management review report.
These methods shall confirm the continuing ability of each process to satisfy its intended purpose. When
planned results are not achieved, corrective and preventive actions shall be taken to assure conformity.
8.2.4 Monitoring and Measuring of the Work

DR. CONCRETE shall establish, maintain, and implement a procedure to control the development,
review, and release of products that are in conformance with Company requirements. The procedure
includes instructions or checklists as appropriate. Results shall be recorded, authenticated, and distributed
in accordance with written procedures.
DR. CONCRETE shall establish, maintain, and implement a procedure to control procurement,
inspection and acceptance of equipment and material supplied by vendors' own work forces or its sub-
contractors. Records shall be maintained.
Testing, as required in the contract, shall be performed by qualified personnel to written procedures, with
acceptance criteria defined and results identified and transmitted to Company , List of required tests shall
be established and maintained by QAM as per Project Inspection & test plan.
All test results shall be documented on forms appropriate for the tests, and dated and signed by the test
personnel. Results shall be issued as required by the contract.
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8.3 Control Of Non-Conforming Product

8.3.1 Audit Maintain
Any non-conformance discovered shall be processed by QAM during the overall project period.
The DR. CONCRETE QAM shall utilize the forms "Audit Non-conformity, Audit observations" to
detail the audits findings, and they shall be signed by the functional authority i.e. PM, the corrective
action, addressing the root cause shall be mutually agreed on between the QAM and PM within three
working days including the scheduled completion date.
Follow-up of these NCRs shall be performed by utilizing "Audit Nonconformities Register" and "Audit
Observations Register".
8.3.2 Process Maintain

Non-Conformance related to sub-vendors shall be processed by DR. CONCRETE QAM for details refer
to Inspection Plan.
Company shall be copied of all (vendors/sub-contractors) non-conformance reports within 24 hours of

noticing it and shall be classified as high /medium/low risk. Upon closeout of nonconformity, closed out
non-conformance report shall be submitted to Company
Any element of work not meeting the specified standards shall be rejected
All non-conformities shall be identified by marking, tagging or physical segregation where practicable
from the work to prevent their inadvertent, use or installation. No further processing, completion or
delivery of such products shall be carried out until the non-conformance is removed or adequately
disposition.
An applicable Non Conformance Report (NCR) shall be completed identifying the product, deviation or
discrepancy and forwarded to Quality Assurance for review at which point the product is classified as
follows:
 Rework.
 Use as is or repair by concession
 Reject or scrap.
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Quality personnel responsible for disposition non -conformities shall ascertain that the deviation or
discrepancy is clearly described relative to the acceptance criteria.
Where for reasons of urgent production purposes continuation of processing is deemed necessary, DR.
CONCRETE Company shall have the authority to release the material, providing that it shall be
positively identified and recorded in order to permit immediate recall in the event of a reject disposition.
Decisions on DR. CONCRETE Company’s non-conforming product shall be subject to approval by

Company .
Contractors shall maintain objective evidence to substantiate that repaired and reworked products have
been re -inspected or re -tested according to applicable procedures.
DR. CONCRETE Company’s Quality Assurance shall maintain a system of on-going analysis on non-
conformities in order to isolate sensitive areas and/or trends of deterioration.
Summary report inspection and test status reporting shall be kept current.
Inspection and test status report shall be kept current and shall be available for Company review at all
time in addition any NCR discovered during test or inspection shall be recorded and available for review
at all time.
8.4 Analysis of Data

DR. CONCRETE collects and analyzes appropriate data to determine the suitability and effectiveness of
its quality management system (as applicable) and to identify where improvements can be made in the
quality management system.
The following data are gathered and analyzed, DR. CONCRETE QAM is responsible for the effort and
to ensure closure where QMS improvements are warranted.
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Data analysis report showing quality performance trends shall be reported, monthly. The report shall
include root causes, actions, and their effectiveness. Recurring nonconformities shall be highlighted.
The data and analysis methods that will be used:
 Customer satisfaction / dissatisfaction and complaints.

 Conformity of products to requirements
 Measuring and monitoring data
 Trends of both positive and negative compliance
 Internal quality audit data
 Others as applicable
8.5 Improvements
8.5.1 Continual Improvement
DR. CONCRETE facilitates continual improvement of the quality management system and acting upon
the following:
 Quality policy and objectives.

 Audit results
 Analysis of non-conformities
 Corrective and preventive actions
 Performance indicators
 Management reviews.
DR. CONCRETE shall establish measurements system and track performance for any Company
specified improvement initiatives in accordance with duration schedule once every six months.
PQA/QCM is responsible for ensuring the implementation of the planned for improvement efforts.
8.5.2 Corrective Action

Root cause, action to prevent recurrence and date for completion of Corrective Action shall be submitted
to the Company within 14 days after completion of the audit. All the Corrective Action shall be closed
within 30 days after completion of the audit.
Corrective action will be appropriate to the severity of the non-conformity identified.
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The procedure addresses non-conformity identification (including customer complaints), cause

determination, action to prevent recurrence, identifying and implementing the corrective action, recording
results, determining if the corrective action was implemented and effective in resolving the
nonconformity. The PQA/QCM is responsible for setting the corrective action with the concerned
discipline and the required follow-up to its close-up.
In order to verify the effectiveness of corrective actions and to ensure continual improvement,
performance evaluation using indicator method is utilized to monitor the number of nonconformities per
ISO clauses.
The response time with actions taken shall be as given in clause 8.3.1. The effectiveness of corrective
actions taken shall be demonstrated through quality performance trends (refer clause 8.4).
8.5.3 Preventive Action
DR. CONCRETE shall identify the preventive action and anticipates the potential causes of non-
conformities and works to reduce or eliminate these potential causes.
The procedure identifies potential non-conformities, their probable cause, determination of preventive
action needed, implementation of preventive action, and determining if the preventive action was
effective in preventing the non-conformity. The, PSCM is responsible for setting the corrective action
with the concerned discipline and the required follow-up to its close out.
9. Quality System Procedures
These determine DR. CONCRETE "established", document, implement, and maintain a quality
management system and continually improve its effectiveness in according with the requirements of the
international standard"
The quality management system documents shall include:
 Documented statements of a quality policy and quality objectives.

 PQP for the project
 Documented procedures required by ISO 9001 international standards
 Documents needs by the project organization to ensure the effective
 Planning, operation and control of its processes, and
 Records required by the contract
Page 39 of 41
PROPOSAL DOCUMENT
Where standard of the project specifically require a "documented procedure", the procedure shall be
established, documented, implemented and maintained. The extent of the QMS documentation may differ
from one project discipline organization to another due to:
 The type of activities

 The complexity of the processes and their interaction, and
 The competence of personnel
All the documents that form part of the DR. CONCRETE project QMS shall be controlled by the QMS
in accordance with clause 4.2.3 of ISO 9001:2008, or, for the particular case of records, according to
clause 4.2.4
Documented procedures for all systems functions and any other such functions that apply to work
activities undertaken by DR. CONCRETE company shall be identified, and as applicable define
clearly purpose and scope, who is responsible for what, how and when all steps of detailed work are
to be performed, what materials equipment devices, special processes, documentation etc are to be
used and how it is all controlled.
This index shall typically identify the following:
 Procedure title
 procedure number
All procedures to be effective shall be consistent in their presentations and shall carry the same
contents list.
All procedure will be submitted by controlled issue for internal project management approval, prior
to formal issue for approval or information to Company .
Page 40 of 41
PROPOSAL DOCUMENT
10. DOCUMENT HANDOVER.

After successful completion of DR. CONCRETE scope of work, and issue of the acceptance
certificate by Company shall hand-over to Project dossiers, and the certificate of completion will
not be issued until said documentation is handed over to Company.
Contents of this Dossier shall be agreed and approved by Company before final dossier submission.
as a Minimum, it shall constitute of Approved for construction / As built drawings, Inspection
records / reports as Mentioned in the ITPs, Material test certificates of all direct Materials and
consumables, NCR’s, Audit Reports, Calibration certificates of IMTE, Release notes, Deviations,
copy of latest specifications, approved procedures, etc.
11. ATTACHMENTS
Page 41 of 41

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DR.

CONCRETE GENERAL CONTRACTING LLC

PROJECT QUALITY PLAN

 Providing product that meets Company and applicable regulatory requirements.

 Enhancing Company satisfaction through the effective application of the quality

3. REFERENCES, DEFINITIONS AND ABBREVIATIONS

BASRA OIL COMPANY (BOC) AND EXXONMOBIL IRAQ

by top management. Its implementation involves all members of the

Inspection : An activity such as measuring, examining, testing or gauging one or

API American Petroleum Institute

ASME American Society of Mechanical Engineers

CAR Corrective Action Request

CQP Contract Quality Plan

IRCA International Register of Certificated Auditors

ISO International Organization for Standardization

ITP Inspection and Test Plan

TPI Third Party Inspection

Abbreviations of responsibilities Project team of DR. CONCRETE

4. QUALITY MANAGEMENT SYSTEM

4.2 Documentation Requirements

No. Controlled Documents

Project quality plan

Project materials management procedure

Project planning progress control and reporting specification

Project inspection procedure

Management of quality records

Equipment protection during erection

Field inspection and certification dossier

4.2.2 Project Quality Plan

4.2.2.1 Distribution list

1.Company – BASRA OIL COMPANY (BOC) AND EXXONMOBIL IRAQ LIMITED

4.2.2.2 Method of Revision and Implementation of Quality Plan

Status of Company approval will be marked as follows:

4.2.3 Control of Documents

Responsible Party Document Description

DR. CONCRETE Project Manager Applicable project documents

Responsible Party Document Description

4.2.3.1 Change Control

 All changes / modifications are approved by the authorized personnel

 Status of all changes / modifications are identified

4.2.4 Control of Records

5.2 Customer Focus

5.3 Project Quality Policy

 Achieve Company satisfaction by fulfilling their needs and expectations.

 Ensure that Company contractual requirements are achieved.

 On time execution of the project with Company satisfaction, specification requirements.

 On time submittal of documents.

 On time mobilization of competent personnel.

 To achieve the planned volume of work according to company strategy

 Full adherence to the applied standards, specifications and codes.

 Full achieving the contractual requirements

 Welding Rejection Rate shall not exceed the predefined target.

5.5 Quality Management System Planning

5.6 Responsibility, Authority and Communication

5.6.1 All Project Team

5.6.1.1 Project Manager (PM)

His responsibilities include but are not limited to the following:

 He constructs the general policy of the department.

5.6.1.2 Project Site Construction Manager (SCM)

His responsibilities include but are not limited to:

 Establishment and implementation of procedures for execution of the Work

5.6.1.3 Quality Assurance Manager ( QAM)

5.6.1.4 Quality Control Manager (QCM)