evidence

Drink (smell and

Physical
Menu Waiting place
Bill taste)
Counter design, clealiness
Packaging
Seat
Straw
Customer

Order Make a payment Wait for the order Get the order
(Invisible) (Visible)

Greet and take Deliver bill, take Deliver order

order cash or card
Contact
person

Place order with

cellarer

Prepare the order

Maintain an order, Validate credit card (drink/food)
billing record Maintain billing system ^
processess

Maintain security system Drink/food storage

Support

^
Line of internal IT

Drink/food purchases
interaction

Customer records
Order and billing
Inventory/ Purchases