Katherine Alvarez

Miami, FL: 786-370-4646; Katydat85@gmail.com

EDUCATION
University of Matanzas Camilo Cienfuegos, Matanza, Cuba
Computer Engineer December 2013
Carlos Marx Industrial Polytechnic Institute, Matanza, Cuba
Computer Technician December 2008

EXPERIENCE
Super Insurance Group, Miami Florida October 2019 - Present
Insurance Agent 240 License & 440 License
• Strong sales skills to meet sales goals, increase customer base, and cross-sell related insurance packages.
• Educate customers on each type of insurance coverage and make recommendations based on their needs.
• Strong computer skills and ability to use various software, such as Microsoft Word, Excel, insurance
quoting software’s and customer relationship management software’s.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries
regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and
billing clarification.
• Analytical skills and the ability to quickly add, subtract, divide and multiply percentages.
• Patience and persistence combined with outstanding customer service skills.
• Complete coverage by delivering policy, planning future follow-up visits, and evaluations of needs.

Armani Exchange, Miami Florida February 2016 – October 2019

Sales Associate
• Develop solutions for customers by listening to their needs and recommending the appropriate products.
• Utilize the company's POS system to cash customers out or administer returns.
• Assist in maintaining the back stock room and setting up merchandise displays on the sales floor.
• Recommending related products to increase customers' options and enrich the shopping experience.
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and
teaming up with co-workers to provide excellent sales service.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Connect with every customer by asking open-ended questions to assess needs.

Hotel Barceló Marina Palace, Varadero Cuba January 2004 – August 2015
Network Administrator
• Maintain all Information Technology equipment and software including servers, computers, printers.
• Understand and comply with the Company mission and institutional effectiveness process.
• Maintain hardware and keep software inventory up to date and maintain copies of original software
handy for daily use as well as keep originals software stored securely.
• Manage system backups and restore or recover files when data or software is lost or damaged.
• Install personal computers and peripheral components such as monitors, keyboards, printers, scanners
and disk drives.
• Recommend and/or perform minor remedial actions to correct computer related problems.
• Replace defective or obsolete software packages and/or equipment.
• Communicate and coordinate network maintenance schedule, backups, and downtime to all users.

ADDITIONAL INFORMATION
• Languages- Fluent in Spanish & English
• Skills- Windows, DHCP, Web, Active Directory, Firewalls, E-mails, Microsoft Office, Microsoft SQL
Server, MySQL, SQLite, Visio, MS Project, SAP, COBOL, Rational Rose and more.