Job Description

The DCX Client Services - Home Based Promo Sales Support that will work as a full-time employee
for a growing business based in the United States. You will get a chance to learn new skills as well
as demonstrate skills you've learned in the past. You will be responsible for closely following the
instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary
characteristics of the job include having a strong attention to detail, ability to work well with co-
workers, and a desire to learn new work skills.

Ideal Candidates will be:

• Self motivated
• Highly skilled communicator
• Maintain a positive attitude
• Well-structured and well organized
• A strong multitasker
• Accurate with detailing information
• Able to think on their feet and "out-of-the-box"
• Execute tasks and listen to guidance
• Is very intuitive with computers and learning various software

Programs that will be used:

• Microsoft Suite
• Google Suite
• Facilis Syncore
• Adobe Suite (Illustrator, Photoshop)
• Various web portals
• Various communication applications

Role Details

• Industry: Promotions
• Work Shift: 8:00 AM - 5:00 PM EST
• Work Days: Monday through Friday
• Written and spoken english skill: Very Proficient

Daily Responsibilities

• Create Proposals/Quotes/Opportunities
• Locating Tracking Numbers for samples
• Checking Inventory
• Getting Shipping Estimates
• Requesting Virtuals
• Communicating with our internal team to check on order status should a client ask
• Sending Proofs to Clients
• Sending Artwork to our Graphic Artist to prepare proofs
• Providing general day to day customer service to clients and vendors
• Spoecial project as requested
Additional Job Requirements

• Experience in customer service, marketing or direct promo sales experience ideal

• Experience: 1-3 years of Promo industry experience ideal OR experience in marketing / e-
commerce
• Education: College degree in communications or marketing ideal

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the
United States. If you're interested in working with some of the fastest growing companies in the
USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by
providing superior back-office services. We bring a mindset of quick response, attention to detail,
and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our
employees. We aim to be a compassionate organization that looks after everyone's well-being
through generous salaries, empathetic management, and growth oriented training. We are always
looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances,
meals, and more.

We look forward to receiving your application and getting to know you better!