Handover

ELECTRICITY COMPANY OF GHANA
ACCRA WEST REGION

From: RMO To: DBA
Ref: Date: 31st January, 2017
HAND OVER
I wish to hand over the duties of the RMO to the DBA with effect from Wednesday 1st
February 2017 as I proceed on a promotion transfer to Tema Region as Revenue
Protection Manager.
ZITA KYEI-GYAMFI (MRS)
cc: Regional Management team

DMs
CSD Frontline Officers
DCOs
DUTIES OF THE REVENUE MANAGEMENT OFFICER
1. Strategising for effective SLT revenue collection and debt reduction in the region.
2. Arranges for disconnection of defaulting SLT customers, submitting a report at

the end of the exercise to the RCM and managing the disconnected accounts.
3. Analyse revenue management reports on the Pentaho and prompt the DCOs to
take specific action on the identified areas.
4. Ensure that all the SLT customers are contacted within the billing cycle through
phone calls.
5. Liaising with the DCOs in Managing group accounts
6. Attending to all revenue related complaints from the RCM and drafting response
letters for GM’s signature.
7. Ensuring that CSD and FINANCE reconcile the SLT and NSLT revenue figures
monthly
8. Monitoring of daily revenue collection
9. Prepares a monthly report on revenue management activities carried out
10. Monitoring the payments of customers on schedule and those given

supplimentary bills
11. Making sure that appropriate legal action is taken to recover disconnected debt
from SLT recalcitrant
12. Assigning proposed declared bad debt docket to third party debt collectors every
quarter and vetting their claims.
13. Ensure that Debt is uploaded and recovered on the prepaid system of all the BOT
and BXC districts.
OUTSTANDING JOB
1. Organize disconnection exercise for December 2017 defaulters
2. Unidentified payments to be exported to excel and sent to the districts to work on

and report back to the RCM
3. Uncredited SLT payments forwarded to head-office
4. Waiting for a feedback from Nsawam DCO to continue with an association of an

account.
(OFFICER HANDING OVER) (OFFICER TAKING OVER)
MRS ZITA KYEI-GYAMFI MR NELSON ADZIMAN

ACCRA WEST REGION
From: RMO To: RCM
Ref: Date: 23rd January, 2017
UNDERSTUDYING THE RMO
Following a Promotion Transfer of the RMO to Tema Region as

Manager, Revenue Protection, the Revenue Management section
will need a supervisor who will be acting in her absence.
In view of this an arrangement has been made within the CSD

Regional Office for the DBA to act.
Below is a schedule for training on the activities of the section to

equip the DBA before a substantive RMO is appointed.
NUMBER ACTIVITY DATE(2017) TIME
1 Duties of the RMO Monday, 23rd 10.00 am -2.00 pm

January
Duties of the Reconciliation
Assistant// Duties of the Tuesday, 24th 10.00 am – 12.00
2 revenue collectors January pm
Reports on CMS and Pentaho Wednesday, 25th 10.00 am – 12.00

4 January pm
Discuss reports expected from
the RMO/ reports from the Thursday, 26th 10.00 am – 12.00
5 districts January pm
Handling of third party claims 10.00 am – 12.00
and docket / CSD/FIN Friday, 27th January pm
6 reconciliation

cc:DBA
REPORTS EXPECTEDTO BE
RECEIVED FROM THE DCO’s
NAME OF REPORT FORM OF RECIEPIENT PERIOD
REPORT
Disconnection Soft and Hard RCM Monthly
Non Purchases Soft and Hard RCM Monthly
Uncollectable debt Soft and Hard RCM Monthly
Revenue Collected Soft and Hard RCM Monthly
Contracts Terminated Soft and Hard MISO Monthly
Debtors levels for mini- Soft and Hard RCM Weekly

slt, MDA’s and Group
accounts
REPORTS EXPECTED FROM THE
RMO’s OFFICE
NAME OF REPORT FORM OF RECIEPIENT PERIOD
REPORT
CSD performance focus Soft MISO Quarterly
Business Plan Soft MISO Quarterly
CSD KPI’s Soft MISO Quarterly
RMOs quarterly report Hard and soft RCM and GM B&R Quarterly
RMO’s monthly Soft RCM Monthly

workplan
CSD/FIN reconciliation Hard and soft RCM Monthly
SLT disconnection Soft RCM Monthly
SLT Summary Soft RCM Monthly
Uncollectable debt Soft MISO Monthly
RMOs monthly Report Hard RCM Monthly
Quality Control Soft MISO Weekly
SLT Debtos status Soft RCM Weekly
Group Accounts Hard RCM Weekly
Reconciliation of Soft and Hard RCM and recon, asst Weekly

balances
Revenue collection HARD Ag RMO Daily

feedback
From: RMO To: M/CS
Date: 1/10/14
ANALYSIS OF 2016 RECOVERIES
Please find below, a table of an analysis of SLT debt at the end of August billing.
CATEGORY DEBT IN GHANA CEDIS

MINI SLT 1,722,382.61
NSAWAM PRIVATE 1,558,361.59
ACCRA PRIVATE 4,522,505.82
TOTAL 7,803,250.02
DETAILS OF ACCRA DEBT

DECLARED BAD DEBT 237,132.29
ACCOUNTS BILLED WITH ZERO CON 1,061,188.97
ACTUAL DEBT TO BE COLLECTED 3,224,184.56
TOTAL 4,522,505.82
Please note that September payments were deducted before getting the final
Debt.
Thank you.
(Zita Kyei-Gyamfi)
Staff No: 159884

ACCRA WEST REGION
From: RMO To: RCM
Ref: Date: 10/08/2015
REVENUE MANAGEMENT ROLE TO PLAY IN RECONCILING DIGNITY

INDUSTRIES ACCOUNTS (224-2733-001, 01-2-244-136, AND 01-2-244-142
1. The total bills raised on account number 224-2733-001 was wrong amounting to
GH¢6097.14
2. The total payment made by the customer was also GH¢6097.14

(1000.00+1000.00+500.00+3597.14).
3. An outstanding balance of GH¢4097.14 on the CBIS was transferred onto the

SLT account number 01-2-244-136, since it has been established by the BPO that
the total bills on the CBIS was wrong. We are therefore reversing GH¢4097.14
back to the CBIS and then pass an adjustment on the NSLT to cancel all the bills
raised.
4. Finally we will transfer March 2013 bill of GH¢1859.97 from the wrongly created
mini-SLT account 01-2-244-142 to SLT account number 01-2-244-136
respectively.
5. A statement will be attached to indicate all the posting for your attention.
Thank you.
ZITA KYEI-GYAMFI
STAFF TOTAL NO OF TOTAL AMOUNT

GROUP INVOLVED CUSTOMERS INVOLVED
1 RCM/RMO 8 2,786,552.94
2 ELLIS/SYLVIA 53 1,642,479.72
3 MTS/TWUM 50 1,381,404.46
TOTAL 111 5,810,437.12

ACCRA WEST REGION
From: RCM To: DM / ACHIMOTA
Ref: Date: 19/08/2015
DEBT TO BE TRANSFERRED INTO DECLARED BAD DEBT ACCOUNT
The Region has received from your district quite a number of accounts in which the debts
were finalised between 2010 and 2014 to be transferred into declared bad debt control
account. The amount involved is GH¢526,275.08
Since the accounts were finalised during the last five years, we would like the Debt
Collectors for the Region to pursue these customers in an attempt to recover the monies
involved.
However, failure to recover will compel the region to declare the debt as bad.
In view of this the district will have to forward a soft copy of the debt to be declared to
the RCM’s office to enable the region come out with a docket for the Third Party Debt
Collectors to pursue.
Thank you.
ANGELINA A ANNO
TOTAL NO TOTAL AMOUNT

GROUP STAFF INVOLVED OF INVOLVED
CUSTOMERS
1 DANIEL ARYETTEY&
KWAKU ASIEDU
2 MTS
3 TWUM & ELLIS

TOTAL

ACCRA WEST REGION
From: RMO To: RAM
Thru: RCM
Ref: Date: 7TH September, 2015
REVERSAL OF DEBIT ADJUSTMENT; 01-4-462-079

The above customer’s account was debited with an amount of Twenty-Six
Thousand, Eight Hundred and Forty Ghana Cedis (GH¢26,840.00) in the month
of May 2015, when the cheques issued was returned on 31/3/15
The reason given from the bank was that, the banker’s did not receive any
confirmation from the customer.
Later on, the Regional Accountant made it known to the Revenue Management
Department that the returned cheques with inscription (CNR) should be
represented. As a result the cheque was represented by the District Accountant
of Kaneshie District and it has been cleared. For this reason, the debit
adjustment will have to be reversed.
Attached is a photocopy of Accra West bank statement showing when the

cheque was represented on 29/4/15
Could you please check so that the transaction can be reversed in the SUN
system as well.
Thank you
ZITA KYEI-GYAMFI
\
-
ACCRA WEST REGION
From: GM/AW To: Rapid Finders Agency
Ref: Date: 15th September, 2015
FINALISED DEBT
As part of the strategies put in place to reduce the debt level of the Regions, you
have been asked to pursue the attached list of customers to settle their debt.
Kindly go through this list and retrieve all the amount due within one month.
A soft copy of the debt will be forwarded into your email as well.
You should also contact the District Manager, Achimota before commencement
of this work.
Thank you.
(ING APPIAH-KUBI)
Cc: RCM
DM/ Achimota
AMR RECOVERY ( 01-4- 462-042)
Our discussion on the above matter is referred. The revised AMR recovery still
remains Three Hundred and Forty-Five Thousand, Two Hundred and Twenty
Ghana Cedis, Seventy Pesewas (GHc¢ 345,220.70)
However, a credit adjustment of One hundred and Sixty-Six Thousand, Five

Hundred and Fifty-Seven Ghana Cedis, and Seventy-six Pesewas (GH
¢166,555.76) is what you will see on the August bill.
This credit adjustment resulted from a reversal of the disputed debit adjustment
of (GH ¢ 511,776.47). In reversing this transaction the amount was credited.
At the same time the new recovery of Three Hundred Forty-Five Thousand, Two
Hundred and Twenty Ghana Cedis Seventy Pesewas (GH ¢345,220.70) was
also posted. The effect of these two transactions resulted into a credit adjustment
of (GH¢166,555.76).
Mathematically, this is how the transaction carried out looks like.

(+511,776.47-345,220.70)= +166,555.76
Attached is the August Bill to settle.

Thank You.
(ING APPIAH-KUBI)

ACCRA WEST REGION
From: GM To: Rapid Finders Agency
Ref: Date: 15TH September, 2015
NO TRACE ACCOUNTS
have been asked to pursue the attached list of customers to settle their debt.
Kindly go through this list and retrieve all the amount due.
A soft copy of the debt will be forwarded into your email as well.
of this work.
Thank you.
(ING APPIAH-KUBI)
Cc: RCM
DM/BORTIANOR

ACCRA WEST REGION
From: RCM To: Ag. DM/Dansoman
REQUEST FOR TRANSFER OF

REACTIVATED ACCOUNTS TO POLICE ACCOUNT
The Region would like to inform you that the district’s request on associating the
following accounts (225-3186-002, 203-0626-002, 203-0629-002, and 216-6791-
002) have been worked on.
Please find attached a statement on one of the accounts for verification.

ANGELINA A ANNO

ACCRA WEST REGION
From: RCM To: DM/Achimota
ADJUSTMENTS
With reference to memo dated September 2nd, 2015 all the 60 accounts have
been vetted and captured.
Seventeen (17) of the entire accounts which are as follows have been updated
on the CBIS.
ACCOUNT NUMBER
1. 226-0277-001
2. 223-6114-001
3. 222-4243-001
4. 226-3757-001
5. 221-7776-001
6. 224-3601-001
7. 223-6550-001
8. 219-2600-001
9. 217-9721-001
10. 226-8878-001
11. 226-6065-001
12. 221-8914-001
13. 221-9466-001
14. 223-6134-001
15. 224-1863-001
16. 226-0077-001
17. 226-3674-001
The remaining forty-three (43) accounts are yet to be updated on the CBIS.
ANGELINA A ANNO

ACCRA WEST REGION
From: RCM To: DM/Achimota
Ref: Date: 23rd September, 2015
ADJUSTMENTS
I refer to your memo dated September 7th and 15th September 2015 on the above
subject. We would like you to review all the adjustments involved.
Whilst vetting these adjustments, it was found that the units that the adjustments
were being passed on were captured differently on the adjustment software. It is
important this and other mandatory fields are corrected before processing these
adjustments.
Please let the RMA take your staff who work on the distrct’s adjustments through
this exercise whilst he is working in your district using the same forms.
Thank you.
ANGELINA A ANNO
cc: RGM/AW

ACCRA WEST REGION
From: GM/AW To: Rapid Finders Agency

FINALISED DEBT
have been asked to pursue 204 customers to settle their debt within a month.
The amount involved is Two Hundred and eighty-three thousand, Nine Hundred
and twenty-three cedis, Fourty-six pesewas (GH¢283,923.46).
Kindly go through the list of accounts and retrieve all the amount due.
A soft copy of the debt will be forwarded into your email.
of this work.
Thank you.
(ING APPIAH-KUBI)
Cc: RCM
DM/ Achimota
ACCRA WEST REGION
From: RCM To: RAM
REVERSAL OF DEBIT TRANSACTION (224-2733-004)
Please be informed that an amount of GHc4091.14 which was wrongly posted

into account number 992-0000-018 has been reversed.
Kindly check for the same transaction to be reversed in the Sun Accounting
System.
Attached is a photocopy of the inter-account cash transfer form used.
Thank you.
ANGELINA A ANNO
ACCRA WEST REGION
From: RCM To: RAM
REVERSAL OF DEBIT TRANSACTION (219-7274-001)
Investigation into credit balances on the CBIS revealed that the above account
was over-credited.
Five transactions have therefore been reversed to that effect.
Attached is a photocopy of the inter-account cash transfer filled.
Thank you.
ANGELINA A ANNO
ACCRA WEST REGION
From: RCM To: RAM
TRANSFER OF NSLT PAYMENTS (224-2733-001)
The above account had two payments which have been transferred into its SLT
account number 01-2-244-106 for your information.
A photocopy of the transaction has been attached.
Thank you.
ANGELINA A ANNO
ACCRA WEST REGION
From: RMO To: Ag RCM
Ref: Date: 2nd October, 2015
INFORMATION FOR GENERAL MANAGER
I refer to the memo dated 26/08/15 from The Regional Commercial Manager on
the above subject.
Attached is a summary of debt declared, Revenue Collected and System Loss

Reduction from January to August on district basis for your study.
Please note that the Account’s department is handling the un-credited payments
of;
I. Poultry Farmers Association and
II. Seven Great Princess Academy.
Thank you.
ZITA KYEI-GYAMFI
ACCRA WEST REGION
From:Ag RCM To: RAM
Ref: Date: 2nd October, 2015
UNCREDITED PAYMENT (203-8198-001)
I refer to the attached memo dated 15/01/15 from Dansoman District on the
above subject.
The Revenue Management Officer has been liaising with the Revenue Accounts
Officer In crediting these payments but unfortunately the position has not
changed as I write.
Could you please check and expedite action on this before the roll over to CMS.
JOHN QUAYSON-DADZIE
Cc: GM
DM/Dansoman
BRIEFING FROM RMO’S OFFICE
The office is currently run by the RMO and the national service personnel since the other
two colleagues went on maternity and annual leave respectively.
The major activities of the section are Revenue Collection and Debt reduction.
The other areas we handle are CSD/FIN reconciliation, daily updates of SLT payments
and management of
REVENUE COLLECTION
Revenue Collection over the two weeks has been good. The strategy used was
redeploying staff from LCU and MTS to help in the collection for two days and
occasionally three days in the last week of the month.
group bills.
DEBT REDUCTION
Debt levels of the region has increased slightly from 64,588,941.68 to 65,596,778.02
The details are as follows:
MONTH SLT MINI SLT NSLT TOTAL

SEPTEMBE 30,440,894.09 2,672,402.16 31,475,645.43 64,588,941.68
R
AUGUST 30,440,894.09 2,672,402.16 32,483,481.77 65,596,778.02
ADJUSTMENT
Since the CMS roll out, all adjustments are being handled at the district level. However,
there is a challenge of how the adjustments can be carried out on the CMS.
The RMO sought on advice from SM/DEBT MANAGEMENT and she was told to tell
the DCO’s to pass the adjustment using the adjustment software and wait until Head
office comes out with a solution.
The Region has not received any memo on this yet from Head OFFICE. The same applies
to SLT adjustments.
BOT UPDATES
The section still recovers BOT recoveries from the BOT Secretariat. However, the region
can no longer run the updates on the individual accounts. The RMO’s office currently
compiles all the files received.
GROUP ACCOUNTS
Group accounts management is being handled at the Head office. There are teething
problems so RMO’s have been asked to hold on.
NON SLT TRANSFER

This forms part of the SLT adjustments and that one too is on hold.
CSD/FINANCE RECONCILIATION
Reconciliation for September is almost done. Work is in progress.
SLT DAILY UPDATES

The SLT updates are carried out daily. The sources used are the payments platform, the
CMS and the payments received on behalf of other regions.
The daily updates enable the section to flag customers who are due for disconnection.
TASKFORCE REPORT
The region has tasked the districts to submit a report on actions taken on each account
every two weeks. The challenge in this is
ACTIVE ACCOUNTS NOT MIGRATED

The RMO’s are collating all active accounts on both SLT and NSLT which have not been
migrated onto the CMS to the Head office to be worked on.
SLT PAYMENTS BEFORE MIGRATION

Payments which were effected before CMS roll out is being compiled to be forwarded to
Head office to be worked on.
CONCLUSION
The RMO’s office activities have now been reduced with the inception of the CMS.
ACCRA WEST REGION
From: RCM To: DM/Kaneshie
Ref: Date: 23rd November, 2015
REVERSAL OF WRONG TRANSACTION (992-0000-005)
I refer to the attached inter-account cash transfer form filled on the 7/10/15 when
CMS was about to be rolled out.
An investigation into the above transaction after CMS roll out revealed that an
amount of ¢15,000.00 which was debited in the above account and credited to
account number 206-5981-002 was wrong.
The reason for this is that the amount was not credited to the above account as it
was explained by the district. The face value of the cheque which was GH
¢15,000.00 and the penalty on a bounced cheque was put together and given
one receipt instead of the cashier separating the two. Attached is a photocopy of
the customer’s receipt.
Therefore, the transaction has to be reversed to enable a clean data on the

control account above.
Kindly treat this as urgent.
ANGELINA A ANNO
Cc: RAM
ACCRA WEST REGION
From: GM/AW To: Ag D/CS
Ref: Date: 14th December, 2015
UNREFLECTED PAYMENTS
Please find below a list of SLT payments which have not been credited in the
various customer’s accounts.
CMS SLT
AMOUNT
ACCOUNT ACCOUNT ACCOUNT PAID IN GH. DATE OF
NUMBER NUMBER NUMBER NAME CEDIS PAYMENT
Gueroz
1 709994746 01-2-244-152 Galvano 25, 094.20 1-10-15
Mudor Faecal
2 709994714 01-2-244-169 Treat 10,626.30 6-10-15
3 709984280 01-4-462-201 Indo GH 20,000.00 14-10-15
TOTAL 55,720.50
Attached is a photocopy of the receipts for verification to assist in crediting these

accounts. We count on your corporation.
Ing. George Appiah-Kubi
cc: RCM
ACCRA WEST REGION
From: RCM To: DM/Nsawam
UNREFLECTED PAYMENT
Attached is a photocopy of an amount of GH¢120.00 paid on 14/10/15 which has

not reflected and the customer’s account balance on the CMS and the CBIS.
Please check and ensure that the DCO works on this amount to reduce the
customer’s balance.
Angelina A Anno
cc: GM
ACCRA WEST REGION
From: GM To: D/CS
THE MANAGER
VODAFONE MSANS
ACCRA
Dear Sir,
ESTIMATED BILLS FOR THE MONTH OF OCTOBER, 2015

ACCOUNT NUMBER 224-4458-0014
We wish to inform you that due to some challenges with the migration to our new
Billing System your October 2015 bill was delayed. The Region also noticed that
the bills raised for the same month which is GH¢14,158.94 compared with your
previous monthly bills were low.
In view of this the Region will be issuing you with an estimated bill of GH
¢21,418.04 based on your average monthly bills for June, July and August 2015
bills.
We are working assiduously to resolve this challenge. Kindly bare with us.
Ing George Appiah-Kubi

cc: RCM
GM/B&R
ACCRA WEST REGION
THE MANAGER
VODAFONE MSANS
ACCRA
Dear Sir,
ESTIMATED BILLS FOR THE MONTH OF

OCTOBER, 2015, ACCOUNT NUMBER 224-4458-0014
We wish to inform you that due to some challenges with the migration to our new
Billing System your October 2015 bill was delayed.
The new billing system produced your October 2015 bill to be GH¢14,158.94
which was too low as compared to your previous monthly bills.
We are
In view of this the Region will be issuing you with an estimated bill of GH
¢21,418.04 based on your average monthly bills for June, July and August 2015
bills.
We are working assiduously to resolve this challenge. Kindly bear with us.
ING GEORGE APPIAH-KUBI

REGIONAL GENERAL MANAGER
cc: RCM
GM/B&R
ACCRA WEST REGION
From: GM/AW To: AG. D/CS
TRANSFER OF OUTSTANDING GROUP ACCOUNT BALANCES
Accra West Region has noticed that the outstanding balances on all the group
accounts have not been migrated. This has resulted into credit balances for most
of the accounts.
The Region has therefore identified one sub-account of each group account and
would like to suggest that the group balances are transferred into these
accounts.
Below is a table showing the group master name, the identified sub-account and
the balance on the sub account as at the end of September billing.
GROUP NAME SUB-ACCOUNT BALANCE AS AT

SEPTEMBER
MSAN 224-3603-001 3,641.66
GLO COMMUNICATION 226-4703-001 1,506.13
EATON AIRTEL 219-5980-001 19,898.14
EATON TOWERS 222-9402-001 14,487.31
HTG 226-2674-001 10,120.27
SCANCOM 226-2674-001 10,419.00
ECG PREMISES 216-1737-001 8,008.72
JUDICIAL 207-9373-001 1,264.54
BNI 205-2897-001 122.90
GWCL 219-0244-001 4,883.14
MINISTRY OF DEFENCE 209-7912-001 3,428.12
POLICE OFFICES 209-7991-001 4,535.47
POLICE RESIDENTIAL 208-2143-001 11,485.59
POLICE SERVICE DEPT 209-7905-002 2,297.95
RIDGE HOSPITAL 201-5540-001 4,161.60
BRENDA NORWOOD 213-8379-001 4,081.59
PRISON SERVICE DEPT 207-9373-001 1,264.54
ING GEORGE APPIAH-KUBI

ACCRA WEST REGION
From: RMO To: RCM
Ref: Date: 12th Jan, 2016
REVENUE MANAGEMENT 2016 WORK PLAN
Please find attached the work plan of Revenue Management Office for the year
2016.
Thank you.
ZITA KYEI-GYAMFI(MRS)
DUTIES OF THE RMO UNDER CMS
1. Strategising for SLT revenue collection through:
 Forming more collection teams bi-weekly


 Monitoring daily SLT collection from revenue collection daily field
report

 Setting of daily revenue collection targets of 707,743.00 for staff
involved in revenue collection

 monitoring the dates of bill delivery for effective disconnection
fortnightly

 Getting a docket ready to disconnect defaulters last week of every
month.

 compiling disconnected accounts every month and forwarding to
Head-Office for legal action quarterly

 Sampling checking of credible bills from the Billing Section monthly

 Constantly checking through customers balances on the CMS daily.
 Collating disconnected accounts for three months for legal/court
action
2. Analysing sales report against revenue collected monthly by

liasing with the MISO and the BPO
3. Prompting and advising the DCO’s on actions to take on complaints

related to payments.
4. Liasing with all the DCO’s for monthly reports to be submitted to

Headoffice
5. Attending to all revenue related issues referred from the RCM’s office
6. Visiting one district every quarter

DUTIES OF THE RMA UNDER CMS
1. Liasing with the districts on nslt adjustments and proposed accounts to be

declared as bad debt by going to the districts.
2. Collating, analysing and vetting of BOT recoveries for updates
3. Any other duty assigned by Management.
4. Monitor the activities being carried out at the districts concerning

adjustments and payments on the CMS
5. Managing group account debt by ensuring that the bills are printed and
delivered on time for payment to be effected,
DUTIES OF THE RECONCILIATION ASSISTANT UNDER CMS
1. Updating of SLT private debtors accounts daily by checking of payments

on the payment platform, collection report on the cms and collection on
behalf of other regions report.
2. Attending to SLT sales and cash adjustments
3. Reconciliation of SLT payments
4. Attending to any work assigned by RMO
5. Calling 15 customers whose grace period of payment has been exhausted

to settle bills daily
6. Analysing revenue management reports monthly

ACCRA WEST REGION
From: RCM To: RAM

Ref: Date: 2nd February, 2016
UNCREDITED PAYMENT (215-4078-001 AND 210-5242-001)
Please be informed that an amount of GH¢10,067.51 which was paid by Rapid

Finder’s Agency at the head-office on 10/12/2014 has not been credited in the
customer’s account.
Account numbers 210-5242-001was to be credited with GH¢8,767.51 and

account number 210-5242-001 credited with an amount of GH¢1300.00.
Attached is a photocopy of the receipt for crediting these customers.
ANGELINA A ANNO
cc: RMO

ACCRA WEST REGION

UNREFLECTED PAYMENTS
I refer to an internal memo dated 14/12/15 on the above subject. I would like to
state that the first two payments have been worked on. It is now left with the last
one to go through.
Kindly help the Region to resolve this un-reflected payment.
CMS SLT
AMOUNT
Gueroz
1 709994746 01-2-244-152 Galvano 25, 094.20 1-10-15
Mudor Faecal
2 709994714 01-2-244-169 Treat 10,626.30 6-10-15
3 709984280 01-4-462-201 Indo GH 20,000.00 14-10-15
TOTAL 55,720.50
Attached is a photocopy of the receipts for verification. We count on your

corporation.
ING. DELALI OKLU
cc: RCM

ACCRA WEST REGION

UNREFLECTED PAYMENT
Please find below a table showing a customer’s payment which has not reflected
for resolution.
NEW OLD
AMOUNT
1 709995894 01-4-462-242 Poly packaging 37,045.94 13-07-15
Attached is a photocopy of the receipts. We count on your corporation.
ING. DELALI OKLU
Cc: RCM

ACCRA WEST REGION
From: RCM To: See Below
Ref: Date: 15th February, 2016
MONTHLY REPORT
Below are activities report that the Districts need to submit to the Revenue
Management Office first working day of every month.
 Revenue Collection
 High Debtors and actions taken on each account
 Billing exceptions resolved / Adjustment passed
 Disconnection
 Proposed Bad Debt
 Debt uploaded on prepayment system
 Debt recovered within the month
 Revenue Sales analysis
Kindly adhere to the deadline to enable the RMO prepare for the section’s
monthly review which falls on the first Thursday of the ensuing month.
Soft copies of the report should be sent through the Outlook using the attached
format.
ANGELINA A ANNO
Cc: DCO / Korle-Bu

DCO / Achimota
DCO / Nsawam
DMO / Nsawam
DCO / Bortianor
DCO / Dansoman
DCO / Kaneshie
ACCRA WEST REGION
From: RMO To: Rec Assistant
Ref: Date: 15th February, 2016
MONTHLY REPORT
Below are activities report that the Reconciliation Assistant need to submit to the
Revenue Management Officer last working day of the month.
 Revenue Collection
 Actions taken on each SLT account
 SLT Adjustment passed
 Post Disconnection
 Payment update on AMR
 Payment update on customers on schedule
 Payment update on Sensitive and non- sensitive accounts
 Revenue Sales analysis of the month
Kindly adhere to the deadline to enable the RMO prepare for the section’s
monthly review which falls on the first Thursday of the ensuing month.
Soft copies of the report should be sent through the Outlook.
ZITA KYEI-GYAMFI
Cc: RCM
WEEK 1 WEEK 2 WEEK 3 WEEK 4
Production of bills Bills delivery Arranging to Group

assist nsawam accounts
disc update
Collating monthly reports Arranging to

from the districts Disconnection assist nsawam Setting weekly
disc and targets for rev
Group accounts collection
update
Group accounts update Group accounts Setting weekly Prepare for
update targets for rev any slt adj to
collection be passed
Setting weekly targets Prepare for any Collection of

Setting weekly targets for rev for rev collection slt adj to be monthly report
collection passed from Rec Asst
Analysing of Analysing of
PMS with the RCM Visit a district reports on cms reports on
and pentaho cms and
pentaho
Analysing of reports on cms Analysing of reports

and pentaho on cms and pentaho Analysing of
Analysing of reports on
reports on cms cms and
and pentaho pentaho
ACCRA WEST REGION
From: Ag RCM To: See Below
Ref: Date: 29th March, 2016
PERFORMANCE MEASURE
One of the pillars that ECG as a company is focusing on now is to improve its
Financial Sustainability.
In order to achieve this, each staff has a role to play. The MISO, RMO and the
BPO need to meet and submit a monthly report on the list of strategies attached.
Please note that you are to submit a quarterly report from January – March 2016
using the same strategy as well.
This report should get to the under signed by the First Friday of the ensuing
month.
Kindly design a reporting format and ensure that you meet the deadline.
ZITA KYEI-GYAMFI
cc: RMO
BPO
MISO

ACCRA WEST REGION
From: Ag RCM To: See Below
PERFORMANCE MEASURE
Financial Sustainability through energy audit improvements.
In order to achieve this, each staff has a role to play. Attached is a list of areas to
focus and report on every month. The three units have to meet and submit a
monthly report on the list of strategies attached.
month.
ZITA KYEI-GYAMFI
cc: LCU
ME
CSE

ACCRA WEST REGION
From: Ag RCM To: System Analyst
PERFORMANCE MEASURE
Operational Efficiency and Customer Service
focus and report on every month.
using the same strategy.
month.
ZITA KYEI-GYAMFI
ACCRA WEST REGION
From: Ag RCM To: Marketing Officer
PERFORMANCE MEASURE
Financial Sustainability through keeping Major Customer and Other Stakeholders
Satisfied.
focus and report on every month.
month.
ZITA KYEI-GYAMFI
ACCRA WEST REGION
From: GM/AW To: GM / B&R
Ref: Date: 5TH April, 2016
RELOCATION OF STAFF (ISSAH IDDRISU)
We would like to inform you of the relocation of Mr Issah Iddrisu from the regional
office to Bortianor District.
Issah Iddrisu is an RMA at the RMO’s office and now at the Bortianor District
assisting the DCO with adjustments.
This action was based on a recommendation by the Company’s Councellor who

was arranged to attend to him when he had a challenge some months ago.
We would be grateful if you could assign his CMS profile to suit a Customer
Services Staff in the DCO’s office instead on a Regional staff at the Revenue
Management Office.
Attached is a photocopy of the RMA’s relocation letter.
We count on you please.

ING. GEORGE APPIAH-KUBI
cc: Ag Regional Commercial Manager/Accra West

ACCRA WEST REGION
From: GM/AW To: PM/BOT
Ref: Date: 13TH April, 2016
3rd PARTY BXC VENDORSHIP
Onana Enterprise’s site has been inspected and was forwarded to Director/ICT
since June 2015. (It is one of the items on the list attached)
So far the prospective vendor has not been set up.
We are therefore forwarding this applicant’s assessment to your outfit for a

second look.
ING. GEORGE APPIAH-KUBI
cc: Ag Regional Commercial Manager/Accra West

DM/Bortianor
ACCRA WEST REGION
From: Ag RCM To: All DM
Ref: Date: 13THApril, 2016
GROUP ACCOUNTS
It has been observed that some of the cell sites which have been replaced with
AMR meters have not been finalized.
You are therefore entreated to ensure that these accounts highlighted on the
attached sheets are finalized before the end of April 2016 billing.
Kindly treat this as urgent.
ZITA KYEI-GYAMFI
cc: GM/AW
DM/Korle-Bu
DM/Achimota
DM/ Nsawam
DM/Bortianor
DM/Dansoman
DM/Kaneshie

ACCRA WEST REGION
From: The Welfare Chairperson To: The Organizer
Ref: Date: 31st January, 2017
HAND OVER
I wish to hand over the duties of the Chairman to the Organizer in the person of Mr
Kwaku Asiedu with effect from Wednesday 1st February 2017 as I proceed on a
promotion transfer to Tema Region as Revenue Protection Manager.
The executives will have to arrange and write to the bank to change the signatories.
I wish you well in your new position.
cc: Frontline Officers.

Handover

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ELECTRICITY COMPANY OF GHANA

ACCRA WEST REGION

Ref: Date: 31st January, 2017

ZITA KYEI-GYAMFI (MRS)

cc: Regional Management team

2. Arranges for disconnection of defaulting SLT customers, submitting a report at

5. Liaising with the DCOs in Managing group accounts

8. Monitoring of daily revenue collection

9. Prepares a monthly report on revenue management activities carried out

10. Monitoring the payments of customers on schedule and those given

1. Organize disconnection exercise for December 2017 defaulters

2. Unidentified payments to be exported to excel and sent to the districts to work on

3. Uncredited SLT payments forwarded to head-office

4. Waiting for a feedback from Nsawam DCO to continue with an association of an

(OFFICER HANDING OVER) (OFFICER TAKING OVER)

MRS ZITA KYEI-GYAMFI MR NELSON ADZIMAN

Ref: Date: 23rd January, 2017

UNDERSTUDYING THE RMO

Following a Promotion Transfer of the RMO to Tema Region as

In view of this an arrangement has been made within the CSD

Below is a schedule for training on the activities of the section to

1 Duties of the RMO Monday, 23rd 10.00 am -2.00 pm

Reports on CMS and Pentaho Wednesday, 25th 10.00 am – 12.00

ZITA KYEI-GYAMFI (MRS)

Disconnection Soft and Hard RCM Monthly

Non Purchases Soft and Hard RCM Monthly

Uncollectable debt Soft and Hard RCM Monthly

Revenue Collected Soft and Hard RCM Monthly

Contracts Terminated Soft and Hard MISO Monthly

Debtors levels for mini- Soft and Hard RCM Weekly

CSD performance focus Soft MISO Quarterly

Business Plan Soft MISO Quarterly

CSD KPI’s Soft MISO Quarterly

RMO’s monthly Soft RCM Monthly

CSD/FIN reconciliation Hard and soft RCM Monthly

SLT disconnection Soft RCM Monthly

SLT Summary Soft RCM Monthly

Uncollectable debt Soft MISO Monthly

RMOs monthly Report Hard RCM Monthly

Quality Control Soft MISO Weekly

SLT Debtos status Soft RCM Weekly

Group Accounts Hard RCM Weekly

Reconciliation of Soft and Hard RCM and recon, asst Weekly

Revenue collection HARD Ag RMO Daily

ANALYSIS OF 2016 RECOVERIES

CATEGORY DEBT IN GHANA CEDIS

DETAILS OF ACCRA DEBT

Staff No: 159884

From: RMO To: RCM

Ref: Date: 10/08/2015

REVENUE MANAGEMENT ROLE TO PLAY IN RECONCILING DIGNITY

2. The total payment made by the customer was also GH¢6097.14

3. An outstanding balance of GH¢4097.14 on the CBIS was transferred onto the

STAFF TOTAL NO OF TOTAL AMOUNT

TOTAL 111 5,810,437.12

From: RCM To: DM / ACHIMOTA

Ref: Date: 19/08/2015

DEBT TO BE TRANSFERRED INTO DECLARED BAD DEBT ACCOUNT

TOTAL NO TOTAL AMOUNT

3 TWUM & ELLIS

ELECTRICITY COMPANY OF GHANA

From: RMO To: RAM

Ref: Date: 7TH September, 2015

REVERSAL OF DEBIT ADJUSTMENT; 01-4-462-079