Objectives – Focused Performance Report Period: 1st-31st December, 2016

Function: Customer Service – RMO Designation of Manager: RCM

PLANNED % OF % OF STRATEGIES TO CHALLENGES REMEDIAL REMA

ACTIVITY TO BE ACTUAL MAJOR ACTUAL ACTUAL USED FACED ACTIONS
CARRIED-OUT ACHIEVEMENT OVER AGAINST ACHIEVEM TAKEN
STRATEGIC OVER THE THE MONTH PLANNED ENT OF
NO FOCUS MONTH OF OVER THE SAME
DECEMBER MONTH ACTIVITY
. ,2016 CUMULATIV
ELY
A. Improve Mobilize
Financial revenue by
Sustainability calling all the
SLT
1 Target 1: customers by
Collect sales the rev. mgt.
revenue of staff
110% of before
current month’s disconnection
sales. to collect
November
private sales
of GH
¢31,393,011.
41 and
October
arrears of
GH¢
8,359,866.62
in order to
achieve a
weekly target
of GH¢

Each revenue
collection staff
will be having
a number of
customers to
manage.

The JnR
Comm Asst
will be
handling all
ESCROW
accounts and
the RMO and
the national
service
personnel will
call the rest.

Attend to all
memos
referred from
the GM and
RCM’s office

Continue to
prompt the
DCO’s to use
all the
necessary
strategies to
collect their
November
sales from
both MDA’s,
mini-slt and
NSLT(cell
sites) by
distributing
the bills on
time and
engaging the
customers to
settle their
debts.

Entreat all the

DCO’s to
monitor non-
purchasing
prepayment
customers to
enable the
achievement
of the monthly
sales.

Monitor group
and mini-slt
accounts
balances
every week
and entreat
DCO’s to
submit their
weekly
reports
Requests and
complaints
from Walk in
customers will
be attended
to.

Vet third party

claims if any
(rapid finders)
and any
related
complaint
from the third
party.

There would
be a
disconnection
exercise
carried out to
collect undue
balances from
27th-30th Dec

Accounts with
issues will be
attended to
by the end of
the second
week of the
month
Revenue
management
team will
meet on every
Monday to
assess each
customer
balance and
also
strategise for
the week.

Updating of
customer’s
account
balances with
the payment
from the
payment
platform daily

Set daily
targets for
revenue
collectors

Select five
SLT accounts
to visit on
every
wednessday.

Work on
outstanding
memos during
the Christmas
break