PERUSAHAAN OTOMOBIL NASIONAL SDN. BHD.

MARKET QUALITY INTERNAL USE ONLY

Page 1 of 4

SERVICE BULLETIN

SB.NO. / DATE PREVIOUS SB CATEGORY WARRANTY CLAIM TYPE MODEL DESTINATION

SB100579 TROUBLESHOOT IRIZ/PERSONA
NIL NORMAL CLAIM PESB
18/02/2021 METHOD IRIZ MC/PERSONA MC

SUBJECT TROUBLESHOOT METHOD ON STEERING RACK ASSY NOISE

1.0 Description

1.1 The current Service Bulletin SB100539, SB100515, SB100472, Technical Info TI10060 and Newsletter NL100313 are
withdrawn effectively from date of this Service Bulletin SB100579.
1.2 Service outlets are required to refer following troubleshooting method and repair regarding on steering noise during turning
while idling or driving.
1.3 If there is customer complaint as above said subject, service outlets are required to follow the contents as stated in this
bulletin.

2.0 Action

2.1 Technician are required to investigate and confirm noise during turning clockwise or anticlockwise.
2.2 Refer following table for troubleshooting method on Steering Rack noise.

Tightening Torque (T1): 1.5 ~ 2.0 kgfm/

15 ~ 20 Nm
Tightening Torque (T2): 2.0 ~ 3.4 kgfm/
20 ~ 34 Nm

Check Gap (LH): Maximum 2mm

Steering Rack Assy

Sub Frame Assy

RH

LH

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

 DESCRIPTION PICTURE

1. Lift the car and check bellow and Tie-Rod end

dust cover (rubber parts) has damage or torn.
If have rubber part damage or torn, proceed
with normal repair.
2. Ensure the vehicle no sign of accident impact
at chassis area i.e.: Subframe Assy bent.
Please stated in R.O if there is sign of accident
impact as reference.
Check bellow & Tie Rod end dust
cover (rubber parts).

3. Remove bolt T1 at pinion to intermediate shaft.

Then, remove intermediate shaft (I-shaft) from
pinion.

Remove I-shaft from pinion

4. Remove bolt T2 at end of Tie-Rod at both

sides (LH&RH).

5. Check the Steering Rack pinion shaft for any

rust by using aid of torchlight.
Important note:
 If found the pinion shaft rusty, replaced with
new Steering Rack Assy and apply Butyl
Tape at Dust Cover as shown in picture.
 After replacement new Steering Rack Assy,
technician is required to proceed step 6 to
measure gap width.
 Defective part must be returned to
PROTON HQ for verification.
 Refer warranty claim procedure 4.2.
 If no rusty, proceed on step 6 as below.

Rust/stain mark
on Dust Cover

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

 DESCRIPTION PICTURE
6. Remove bolt and nut T4 (LH) and check gap
between steering gear mounting and subframe
interface.
Important Note:
Record the gap width in R.O (G2TX) as
reference.

LH

Measure gap width between Steering

Gear mounting & Subframe interface.
Standard: Maximum 2mm

7. Remove bolt and nut T4 (RH) and moving

Steering Rack Assy from seating on subframe
to relief stress. Then, re-assemble back with
right position on the Subframe.
No need to measure gap width.
No need to remove Steering Rack Assy
from vehicle.

RH

8. Tighten bolt and nut T4 consecutively LH

and RH per turn until reach tightening torque
following Sub Frame Assy. Standard is
11kgfm ± 1 kgfm (110 Nm ± 10 Nm).

Tightening Torque (T1): 1.5 ~ 2.0 kgfm/

9. Re-assemble bolt T1 (I-shaft) and T2 (Tie 15 ~ 20 Nm
Rod end LH &RH) with standard torque. Tightening Torque (T2): 2.0 ~ 3.4 kgfm/
20 ~ 34 Nm
10. Test drive and confirm the steering noise
disappeared during turning while idle or driving Preventive Action:
condition. If no noise, proceed with wheel Ensure the I-shaft is fully inserted into the Steering
alignment. Rack spline. The bolt must correctly in groove
position.

11. If the noise still exist, please submit M.I.R to

TFS_Technline@proton.com (TFS HQ) as
evidence to vendor for further investigation.
(Note: Include gap width in MIR as stated in
step 6 and attach any pictures/video as
supporting document )

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

3.0 Replacement Part Information (For case Pinion Shaft rusty only)
Ordering
Part Number Part Name Part Price Quantity/car Model
Methods
GEAR COMPL,MANUAL Iriz/New Persona
PW922623 Normal Price 1 PPCSB
STRG Iriz MC/Persona MC

4.0 Warranty Claim Procedure

4.1 Untightened & Reassemble with standard torque Steering Rack Assy
Claim Type Defective Part No. Operation Code Labour Hour Sundries A Code B Code
3102
Normal
VPB01 374002 25 2.0 Tyre Alignment 41A 80
Claim
(RM36.00 included Tax)

4.2 Replacement of Steering Rack Assy (rusty only)

Claim Type Defective Part No. Operation Code Labour Hour Sundries A Code B Code
2.3 3102
Normal
VPB01 374001 10 (included Butyl Tyre Alignment 30 80
Claim
Tape) (RM36.00 included Tax)

IMPORTANT NOTE:

1. For warranty claims submission all vehicle must comply with periodical service maintenance and warranty part list as
specified in service booklet.
2. All defective parts with correct defective part tagging must be returned to PROTON HQ for further investigation. Use address
per below.

Address: Proton Cose Service Centre, Km33.8 Westbound (KESAS)

Lebuhraya Shah Alam, 47600 Subang Jaya, Selangor,
Phone : 03-5888 1622 (En.Rosli)
PosLaju Account No: 8800336539
GL. Account No : 60220240

MARKET QUALITY
Copy to: This is a computer generated document therefore
CORPORATE QUALITY
COMPASS DBM PORTAL no signature is required.
TELEPHONE: +603-5888 1496

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

 PERUSAHAAN OTOMOBIL NASIONAL SDN. BHD.

MARKET QUALITY INTERNAL USE ONLY

Page 1 of 4

SERVIS BULETIN

SB NO. / TARIKH SB SEBELUM KATEGORI JENIS WARRANTY CLAIM MODEL DESTINASI

SB100579 LANGKAH IRIZ/PERSONA
NIL NORMAL CLAIM PESB
18/02/2021 PEMBAIKAN IRIZ MC/PERSONA MC

SUBJEK LANGKAH-LANGKAH PEMBAIKAN BERKENAAN ISU STEERING RACK ASSY BERBUNYI

1.0 Penerangan

1.1 Servis Buletin yang tersedia ada dipasaran SB100539, SB100515, SB100472, Technical Info TI100060 dan Newsletter
NL100313 ditarik balik berkuatkuasa mulai tarikh Servis Buletin SB100579 ini.
1.2 Pusat Servis hendaklah merujuk langkah pembaikan untuk isu Steering Rack Assy berbunyi semasa membelok ketika
kenderaan pada keadaan ‘idle’ atau bergerak.
1.3 Sekiranya terdapat aduan pelanggan seperti yang dinyatakan di atas, pusat servis hendaklah mengikuti langkah-langkah
pembaikan yang terkandung di dalam buletin ini.

2.0 Langkah Penambahbaikan Kenderaan di Pasaran

2.1 Juruteknik hendaklah menyiasat dan mengenalpasti bunyi yang terhasil semasa memusingkan stereng mengikut arah jam
atau lawan jam.
2.2 Rujuk jadual di bawah untuk langkah-langkah pembaikan bagi permasalahan Steering Rack Assy berbunyi:

Tightening Torque (T1): 1.5 ~ 2.0 kgfm/

15 ~ 20 Nm
Tightening Torque (T2): 2.0 ~ 3.4 kgfm/
20 ~ 34 Nm

Check Gap (LH): Maximum 2mm

Steering Rack Assy

Sub Frame Assy

RH

LH

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

 PENERANGAN GAMBAR

1. Naikkan kenderaan menggunakan lifter dan

periksa kondisi ‘bellow’ dan ‘Tie-Rod end dust
cover’ (bahagian yang bergetah) ada
kerosakan atau koyak.
Jika ada bahagian bergetah yang rosak, sila
baiki terlebih dahulu sebagai pembaikan
normal.
2. Periksa bawah kenderaan sekiranya ada
kesan kemalangan pada bahagian chassis
contoh: Sub Frame Assy bengkok. Jika ada
Periksa kondisi ‘bellow’ dan Tie Rod end
rekod pada R.O sebagai rujukan/bukti. dust cover’ (bahagian yang bergetah).

3. Tangalkan bolt T1 pada Intermediate Shaft.

Kemudian, tanggalkan intermediate shaft (I-
shaft) daripada pinion.

Tanggalkan I-shaft daripada pinion

4. Tanggalkan bolt T2 di hujung Tie-Rod pada

kedua-dua sisi (LH&RH).

5. Periksa ‘steering rack pinion shaft’ jika

terdapat kesan karat dengan menggunakan
lampu suluh.
Nota Penting:
 Sekiranya mendapati ‘pinion shaft’
berkarat, teruskan penggantian dengan
Steering Rack Assy yang baru dan letak
Butyl Tape pada Dust Cover seperti
gambar rajah sebelah.
 Selepas membuat pemasangan Steering
Rack Assy yang baru, juruteknik hendaklah
mengikuti langkah 6 dengan membuat
ukuran ‘gap width’.
 Barang yang rosak hendaklah
dikembalikan kepada PROTON HQ untuk
tujuan pengesahan.
 Rujuk prosedur tuntutan jaminan 4.2.
 Sekiranya tiada kesan karat pada ‘pinion
shaft’, teruskan dengan langkah 6 seperti di
bawah. Kesan karat
pada Dust Cover

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

 PENERANGAN GAMBAR
6. Tanggalkan bolt & nat T4 (LH) dahulu dan
ambil ukuran ‘gap width’ diantara ‘steering
gear mounting’ dan permukaan ‘subframe’.
Nota Penting:
Catatkan bacaan ‘gap width’ di dalam R.O
(G2TX) sebagai rujukan.

LH

Ukur ‘gap width’ diantara ‘Steering Gear

mounting’ & permukaan ‘Subframe
Standard: Maximum 2mm

7. Tanggalkan bolt & nut T4 (RH) dan gerakkan

’Steering Rack Assy’ daripada kedudukan atas
‘subframe’ untuk melegakan tekanan. Pasang
semula ‘Steering Rack Assy’ pada kedudukan
yang betul pada Subframe.
Tidak perlu membuat ukuran ‘gap width’.
Tidak perlu mengeluarkan Steering Rack
Assy daripada kenderaan.
RH

8. Ikat bolt & nat T4 secara berselang-seli

diantara LH dan RH mengikut giliran
sehingga ianya mencapai nilai ikatan tork
standard padaSub Frame Assy. Tork
Standard adalah 11kgfm ± 1 kgfm (110 Nm
± 10 Nm).

RH
LH

9. Pasang semula bolt T1 (I-shaft) dan T2 (Tie Tightening Torque (T1): 1.5 ~ 2.0 kgfm/
Rod end LH &RH) mengikut nilai tork 15 ~ 20 Nm
Tightening Torque (T2): 2.0 ~ 3.4 kgfm/
standard. 20 ~ 34 Nm
10. Pandu uji kenderaan dan dan sahkan bunyi
pada steering telah hilang semasa membelok Langkah Pencegahan:
pada keadaan idle atau bergerak. Jika tiada Pastikan pemasangan I-shaft is fully inserted
bunyi, teruskan dengan proses penjajaran into the Steering Rack spline. The bolt must
tayar. correctly in groove position.
11. Sekiranya bunyi tersebut masih kedengaran,
sila hantar M.I.R kepada
TFS_Technline@proton.com (TFS HQ)
sebagai bukti untuk penyiasatan lanjut oleh
pihak pembekal.
(Nota: Masukkan nilai ‘gap width’ di dalam
MIR seperti langkah 6 dan lampirkan
gambar/video sebagai dokumen sokongan)

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

3.0 Infomasi Alat Ganti (Untuk kes Pinion Shaft berkarat)
Ordering
Part Number Part Name Part Price Quantity/car Model
Methods
GEAR COMPL,MANUAL Iriz/New Persona
PW922623 Normal Price 1 PPCSB
STRG Iriz MC/Persona MC

4.0 Prosedur Tuntutan Jaminan

4.1 Buka & Pasang semula Steering Rack Assy dengan nilai tork standard
Claim Type Defective Part No. Operation Code Labour Hour Sundries A Code B Code
3102
Normal
VPB01 374002 25 2.0 Tyre Alignment 41A 80
Claim
(RM36.00 included Tax)

4.2 Penggantian Steering Rack Assy (isu berkarat sahaja)

Claim Type Defective Part No. Operation Code Labour Hour Sundries A Code B Code
2.3 3102
Normal
VPB01 374001 10 (included Butyl Tyre Alignment 30 80
Claim
Tape) (RM36.00 included Tax)

IMPORTANT NOTE:

1. Untuk tuntutan jaminan, semua kenderaan yang terlibat hendaklah mengikuti penyelenggaraan servis berkala dan di dalam
tempoh jaminan khas komponen seperti termaktub di dalam buku servis.
2. Semua komponen yang rosak hendaklah diletakkan ‘defective part tagging’ dan dikembalikan semula kepada pihak
PROTON HQ untuk siasatan lanjut. Rujuk alamat seperti di bawah:

Alamat: Proton Cose Service Centre, Km33.8 Westbound (KESAS)

Lebuhraya Shah Alam, 47600 Subang Jaya, Selangor,
Phone : 03-5888 1622 (En.Rosli)
PosLaju Account No: 8800336539
GL. Account No : 60220240

Copy to: MARKET QUALITY

Ini adalah dokumen janaan komputer
COMPASS DBM CORPORATE QUALITY
oleh itu, tiada tandatangan diperlukan.
PORTAL TELEPHONE: +603-5888 1496

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02

Attachment: Example how to insert Gap Width in R.O (G2TX) as stated in Step 6.

Effective Date: 1 May 2020 Revision No.: 0 Doc. No.: PO-CQ-MQ-CS-02