FUNDAMENTAL STANDARDS

Person centred care

We recognise that each customer is unique and it is important for us to tailor our
services to the unique needs and preferences of each individual.

See: Our Values; Equality & Diversity Policy; Quality Assurance Policy

Dignity and respect

We recognise the importance of treating each customer with respect, dignity and
fairness. We also expect the same respect for our team in return.

See: Our Values; Equality & Diversity Policy; Safeguarding Policy; Complaints
Policy

Consent
Before we perform a scan, we will always ensure that you are fully aware of the
procedure, any potential risks and benefits, and gain your written consent.

See: Data Protection Policy; Informed Consent Form

Safety
We are responsible for your health & safety while you are with us. A risk assessment
has been conducted and our staff are trained to provide a safe service.

See: Health & Safety Policy; Risk Assessment

Safeguarding from abuse

We want you to feel safe from abuse in our clinic. If you do not feel safe, we will
take it seriously and will report any abuse we see or are made aware of.

See: Safeguarding Policy

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Food and drink
We encourage you to stay hydrated throughout your pregnancy, especially before
your scan. Please ask for refreshments if you need them.

See: Website; Communications Policy

Premises and equipment

We hope you find our clinic to be a safe and comfortable environment for your
scan. Our premises and equipment are regularly cleaned and well maintained.

See: Health & Safety Policy; Risk Assessment

Complaints
We hope you’ll never have cause for complaint, but if you do, we want you to know
that we will listen to your feedback and take the necessary steps to rectify the
situation

See: Quality Assurance Policy; Complaints Policy

Governance
Ensuring our staff understand their roles and responsibilities enables us to
continually review our service and maintain the highest quality.

See: Governance; Communications Policy

Staffing
Our staff have all undergone appropriate training to enable them to provide a
service that meets our standards.

See: Governance; Job Descriptions; Recruitment & Employment Policy,

Signature Sheet

Fit and proper workforce

All of our staff have undergone the necessary vetting processes required to ensure
that they are competent in delivering our service safely.

See: Governance; Job Descriptions; Recruitment & Employment Policy

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Duty of candour
We will be honest and transparent about the service you receive. If anything goes
wrong, we will tell you, make amends where possible and refer you to external
providers where appropriate.

See: Referral Policy; Duty Of Candour Policy

Display of ratings
We are registered with the CQC, but have not yet been inspected. When we have been
inspected by the CQC and been given a rating, this will be displayed prominently.

See: Noticeboard

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