Skills

 Management, analytical problem-solving skill.

 Effective listening, strong interpersonal and Good Communication skill.
 Strong technical abilities with prior troubleshooting experience.
 Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skill.
 Decision-making skill.

Languages

 Marathi
 English
 Hindi

Declaration

I hereby declare that all the above information furnished by me is true to the best of my knowledge

Meghraj Chavan
Name : Meghraj Chavan Linkedin:Meghraj-chavan
Email: meghchavan47@gmail.com
Contact :77 69 09 83 89

Objective

To leverage my experience and expertise as a Team Lead in Tech Support to effectively manage and mentor a support
team, ensuring efficient resolution of customer issues, implementation of streamlined processes, and maintenance of
high customer satisfaction levels

Industrial Experience

Team Lead (Associate) - HCL Technology Kharadi, Pune. [April 2022 till present]

 As a Team Lead in tech Support, I've effectively managed and mentored a team of support agents, ensuring
timely resolution of customer issues. I've implemented streamlined processes, conducted training sessions,
and maintained a high level of customer satisfaction through efficient communication and problem-solving.
 Responsibilities: Outline my primary duties, including troubleshooting software Licensing/ issuance related
issues, providing remote assistance, and resolving technical problems for users.

Team Leader – Flipkart Pvt. Ltd. Pune India. [August 2021 to Feb 2022]

 Responsibilities: Working on Inbound material, Picking, Putting, Intra Warehouse Inventory Transfer (IWIT),
Audit, Transfer Task List (TTL), Stock Tech, Handover, and Return of the Product. Experienced as managing
teams, optimizing workflow, ensuring inventory accuracy, and implementing safety protocols.

Region Head, Supply Manpower (Pan Maharashtra Freelance) Innovative Pvt.Ltd. [October 2020 to July 2021]

 Pune India. Pune India. Responsibilities: Provided manpower supply to corporate clients with effective
support. Responded to phone calls, emails, and in-person requests. Installed software, setup and tested
customer computers, and investigated their functionality. Worked closely and effectively with vendors.

Team Leader – Amazon Logistics, Pune India. [July 2019 to September 2020]

 Responsibilities: Worked on Inbound, Receiving, Shorting, Assigning, Wrong Station, Cage reconciliation,
Critical Pull Time (CPT), out bond of the Product. Installed software, configured and tested it, and examined
peripheral accessories

Education

 Bachelor of Commerce (B. Com) 2017 –2020

Dr. Sudhakarrao Jadhavar Arts Commerce & Science College, Dhayari Pune Result: 71%

 Higher Secondary Certificate (HSC) 2016 – 2017

Dr. Sudhakarrao Jadhavar Arts Commerce & Science College, Dhayari Pune Result: 69%