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The Bronx, NY 10451

JESSICA B
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jaynorserain@outlook.com

EDUCATION AHCCS
Highschool, 04/2021

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PROFESSIONAL Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated
SUMMARY team player with demonstrated training and problem-solving abilities. Excellent interpersonal
and time management skills. Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to
meet team goals.

SKILLS Icing Techniques Job Training Station Preparation

Proper Storage Project Requirements
Procedures Custom Creations
Visual Merchandising Color Mixing Skills
Portion Standards Training Classes
Baking Equipment Hospitality and
Suggestive Selling Accommodation
Food Handling Standards Product Inspection
Industry Best Practices Microsoft Office
Learning Environments Continuous
Technique Basics Improvement
Classroom Instruction
Glaze, Icing and Topping
Application
Logistics and Supply Chain
Measuring and Sizing
Oven Operation
Health and Safety
Compliance
Seasonal Displays
Social Perceptiveness
Coordinate Co-Ops
Organize Tools

WORK HISTORY TILLY CAKE 10/2022 to 02/2023

Cater, Nyack, NY
Decorated cakes, cupcakes and other pastries according to customer requests.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Replenished bakery items in display cases.
Collaborated with team members to complete tasks and maintain smooth running of
bakery.
Created appealing displays to showcase products in bakery.
Managed customer service operations, including taking orders and resolving complaints.
Coordinated food deliveries to guarantee timely arrival of supplies.
Answered customer questions about products and services, helped locate merchandise,
and promoted key items.
Developed recipes for new products and improved existing recipes.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Complied with health and safety codes to protect staff and customers.
Determined quantity of product to prepare for next day operation by maintaining detailed
production schedule.
Determined baking times for various items.
Operated cash registers and processed payments accurately.

JAMICAN CATERING SERVICE 02/2021 to 02/2022

Server , New York, NY
Served and assisted diners by carrying plates of food, taking and delivering beverage orders
and refilling glasses.
Observed diners to respond to additional requests and determine when meal completed.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Inspected catering equipment and utensils regularly to manage wear and tear.
Provided friendly, courteous service to create memorable moments for guests.

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Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Demonstrated knowledge of menu items and corresponding ingredients.
Stored food in designated containers and storage areas to prevent spoilage.
Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.

CERTIFICATIONS
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Area of certification, Company Name - Timeframe