Jolito Dela Cruz Rosina

jolitorosina@gmail.com
09271588314

Present Address:
450 Mahogany Street Bunsuran 1st Pandi Bulacan, Pandi
3014, Bulacan, Philippines

Basic Information
Age Birth Date Gender Civil Status
40 Sep 03, 1983 Male Single

Height (cm) Weight (kg) Nationality Religion

165 171 Filipino Christian BornAgain

Work Experience
I have been working for 18.79 years
Aug 2021 - Dec 2023 NOC-Voice Engineer via Service Assurance
(2 Years, 4 Months) GurLavi Corp
Telecommunication
San Juan City-GreenHills Wilson

Designation: Voice Engineer

Implementation and Service Assurance on August 23, 2021, up to
December 22 2023. (On-premises PBX and cloud PBX)
- Managed and Monitor Voice and Video platforms for the clients.
- Managed post-implementation support issues (fault call tickets).
- Managed PBX Telavi Cloud and Hosted PBX like (Sunos SBC ribbon,
IPBricks, NEC, Yeastar, Grandstream, Fanvil)
- Conduct a post-implementation review as part of the quality process.
- Perform onboarding and offboarding of phone users and video endpoints
to clients.
- Participate in regular operations review meetings, including operational
issues, tickets review, etc.
- Conduct internal training as part of knowledge sharing.
- Prepare network analysis reports, including findings with analysis.
- Provide Level 2 operations support for Voice and network infrastructure.
- Provide phone support to our Hosted PBX & VoIP customers
- Be able to interact with our customers professionally and technically
- Configure new Hosted PBX systems including customized call flow
design
- Troubleshoot problems with end-user VoIP hardware & software
configuration
- Collaborate with third-party vendors & carriers to troubleshoot network,
routing & hardware faults
- Provide escalated support for critical issues & assist in the oversight,
mentoring, and training of junior staff
- Monitor/update support tickets & maintain information within our CRM
- Perform changes to the network in line with the organization’s Change
Management processes.
- Ensure compliance with policies, processes, and standards, both internal
and client organization.
- Meeting with IT managers to determine the company’s networking
needs.
- Handling Ticketing tools Netsuite.
- Analyzing existing VoIP networks and computer systems.
- Developing architecture plans for voice and data services.
- Installing network hardware modules including IP and PBX
communication servers.
- Designing and implementing call flow and IVR Unity systems.
- Troubleshooting VoIP network issues.
- Analyzing and upgrading network security systems and protocols.
- Adding network users and managing company permissions.
- Optimizing network installations for future expansion.
- Training staff on network and system protocols.
Nov 2016 - Aug 2023 Senior System Administrator and Network Administrator
(6 Years, 9 Months) Action Labs I.T. Services Corp.
Computer / Information Technology (Software)
Quezon City-E. Regues Sr.

Senior System Administrator responsibilities include supervising in

Operations team, monitoring system performance, and configuring new
software and hardware excellent troubleshooting skills and hands-on
experience with various operating systems. Management Information
System. (MIS) on November 17, 2016, to August 23, 2021.
- Integration of Fresh Service ticketing tools.
- Configure internal systems.
- Diagnose and troubleshoot technical issues.
- Supervise the Operations team.
- Install servers, devices, and firewalls.
- Train new system users and set up their accounts.
- Monitor the performance of servers, software, and hardware.
- Ensure the smooth deployment of new applications.
- Perform network design and capacity planning.
- Installs and maintains network file servers and network operating
systems; ensures that backup copies of all files are routinely made and
securely stored at a separate location; maintains system documentation.
- Provides second-level technical support to users concerning network
system operations.
- Diagnoses problems with network equipment and performs equipment
repair or upgrades when appropriate.
- Installs, configures and maintains multi-user software to be accessed
from file servers.
- Administer and maintain end-user accounts, permissions, and access
rights.
- Installs, configures and maintains network cabling and other networking
equipment such as hubs, switches, and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of
network-connected end-user hardware, software, and peripheral devices.
- Managed security solutions, including firewall, anti-virus, and intrusion
detection systems.
- Works with the System Administrator and Director of Institutional
Services in planning, installation, and documentation of network topology
and Virtual Desktop Infrastructure (VDI).
- Performs other related duties as assigned.
- Monitoring the operation of security equipment for malfunctions or
other problems.
- Fully support, configure, maintain and upgrade corporate customer
networks and in-house servers.
- Support and administer third-party applications.
- Ensure network security and connectivity.
- Monitor network performance (availability, utilization, throughput,
goodput, and latency) and test for weaknesses.
- Set up user accounts, permissions, and passwords.
- Resolve problems reported by end-user.
Jun 2016 - Nov 2016 Field Engineer Technical Installer
(5 Months, 4 Weeks) Columbia Technologies Inc. Philippines.
Computer / Information Technology (Hardware)
Manila

- Installing computer equipment such as flat-screen Interactive boards,

projectors, routers, desktop computers, and tablets to the DEPED project.
- Fully support, configure, maintain and upgrade corporate customer
networks and in-house servers.
- Install and integrate new server hardware and applications.
- Keep an eye out for needed updates.
- Support and administer third-party applications.
- Ensure network security and connectivity.
- Monitor network performance (availability, utilization, throughput, good
put, and latency) and test for weaknesses.
- Set up user accounts, permissions, and passwords.
- Resolve problems reported by end-user.
- Define network policies and procedures.
- Suggest areas where equipment should be set up and where cords should
be placed.
- Troubleshooting problems with existing equipment.
- Testing old and new installation connections.
- Providing customers with verbal and written operating instructions for
new equipment.
- Maintaining equipment.
- Cleaning up after the job is complete.
- Recording and maintaining stock levels.
- Grooming and Structure cabling for the N-Computing and Multipoint
Client Technology.
Apr 2015 - May 2016 IT Specialist ERP Coordinator
(1 Year, 1 Month) Arab Company for Electrical Industry and Service W.L.L (Mescco) Qatar
Computer / Information Technology (Software)
International-Doha Qatar

- To cooperate with the exterior company on matters of

troubleshooting/problem-solving in the matter of the ERP system.
- To check if the ERP system is in line with the company’s requirements.
- To adjust the ERP system to the company’s requirements.
- To check if the ERP system is in line with the MESCCO Management
System
- To solve minor problems connected with the ERP system.
- To Manage major problems connected with the ERP system in
cooperation with the exterior service e provider.
- To implement the ERP system in the company
- To plan the ERP system training for the employees.
- To perform the ERP training for the employees.
- To submit the training documents to the personnel Officer/Quality
Assurance department.
- To manage minor problems with the hardware/software in cooperation
with the exterior company.
- To find an IT service provider and make sure it will manage all of the
software/hardware maintenance.
- To make sure that the ERP system users use the system properly.
- To define the problems that the ERP users have with the system.
- Installation of Pipe tube and SIP trunk Panasonic and IP Phones.
- Configure internal PABX Server systems (Panasonic).
- Programmable Panasonic analog and digital
- Fully supporting, configuring, maintaining, and upgrading corporate
customer networks and in-house servers.
- Installing and integrating new server hardware and applications.
- Designing and planning the network.
- Setting up the network.
- Maintaining the network.
- Expanding the network
Sep 2014 - Feb 2015 CCTV Technical Support CCTV Installer
(5 Months, 3 Weeks) Zenshin System Corporation
Telecommunication
Quezon City

- Installation and configuration of IP CCTV systems and associated

Access Control Systems.
- Evaluate signal quality and performance with computers, networks, and
software.
- Repair and Configuration of CCTV systems.
- Provision of Training to the Customer Personnel.
- Installing, maintaining, repairing, and replacing security cameras,
computer networks, and other equipment used in video surveillance
systems.
- Monitoring the operation of security equipment for malfunctions or
other problems.
- Recording events on camera and storing footage in a digital format for
later reference.
- Maintaining logs of security incidents and making sure they are reported
to appropriate personnel.
- Installing and maintaining security equipment such as alarms or access
control systems.
- Responding to security breaches or other emergencies such as fires or
medical emergencies.
- Operating computer systems that monitor surveillance camera feeds for
activity
- Coordinating with law enforcement agencies and other security
personnel when crimes are committed
- Grooming and Structure cabling.
May 2012 - Jun 2014 CCTV & Signal Installer
(2 Years, 1 Month) Solan for Communication and Information Technology - CCTV
Telecommunication - (Middle east)
Telecommunication
International Riyadh-Oliyah

CCTV Installer on May 20, 2012, to June 16, 2014.

- Managed & Configuration NVR, MVR, Cambium, Ubiquiti, Discovery
laser Camera, Microwave, CCTV, Door access, Biometric, RFID.
- Operating computer systems that monitor surveillance camera feeds for
activity.
- Installation and Deployment of NVR, MVR, Cambium, Ubiquiti,
Discovery laser Camera,
Microwave, CCTV, Door access, Biometric, RFID.
- Installing, maintaining, repairing, and replacing security cameras,
computer networks, and other equipment used in video surveillance
systems on-site (Industrial Company, Business Private Company,
Warehouse, Military Diplomat, Business Government Company).
- Decoding and Encoding NVR and DVR
- Grooming and Structure cabling.
Feb 2010 - Feb 2013 IT Specialist (BPO Company)
(3 Years, 3 Weeks) John Ernest Connecting Continents
Call Center / IT-Enabled Services / BPO
San Juan City-GreenHills

- Manage Server and Monitoring MySQL.

- Manage Server and Monitoring Dialer Inbound and Outbound, PHP
Admin.
- Manage Server CRM Inbound and Outbound.
- Manage Server and Configuration asterisk.
- Installs and maintains network file servers and network operating
systems; ensures that backup copies of all files are routinely made and
securely stored at a separate location; maintains system documentation.
- Monitor the performance of servers, software, and hardware.
- Diagnose and troubleshoot technical issues.
- Uploaded contact leads
- Headset Repair Microsoft LX-3000 and Logitech M/N: A-00018, A-
00006, A-00007.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.

Jun 2009 - Feb 2010 Maintenance Inventory System Information Technology

(8 Months, 4 Weeks) (MISIT)
VICMA MARKETING CORPORATION
Computer / Information Technology (Software)
Quezon City-NEw Manila

- Scheduling routine maintenance

- Tracking repair history logs.
- Optimizing inventories.
- Decreasing mean time to repair.
- Troubleshooting hardware and software issues with FoxPro and dog key.
- Organizing important documents for each of your assets.
- Traveling to the client’s location or connecting via a remote link.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Backup and restore storage server.
- Providing basic training in computer operation and management.
Sep 2007 - Jan 2009 Computer Technician CD-R King
(1 Year, 5 Months) Human Link Management & Services, Inc.
Computer / Information Technology (Hardware)
Manila-Binondo

- Repair and Troubleshoot desktop and laptop.

- Assembles and disassembles desktop and laptop
- Troubleshoot and replace the transistor regulator, IC chip of t h e
module board (camera, Access Control, laptop and desktop board, printer,
Monitor, PSU, UPS, CRT and LCD, LED TV Monitor, Barcode Scanner,
hardware peripheral, etc.
- Set up hardware.
- Install software.
- Maintain and repair technological equipment.
- Manage software in computers and networks.
- Ensure privacy and data protection.
- Perform regular upgrades.
- Perform troubleshooting activities.
- Install well-functioning LAN/WAN and other networks.
- Manage network components (servers, IPs, etc.).
- Manage and implement security solutions.
- Create records of repairs and fixes.
- Provide technical support.
- Train and collaborate with other team members.
- Assemble and Disassemble, Desktop & Laptop
- Repaired and Troubleshoot Module Board

Educational Attainment
Jun 2001 - Oct 2003 FEATI University
College Level (Undergraduate)
Civil Engineer

Jun 2004 - Mar 2006 Samson College of Science and Technology

College Level (Undergraduate)
Computer Electronics Technology

Licenses / Certifications
Aug 15, 2022 Introduction to CIP OPSWAT Academy
Sg2lHVsSCw

Mar 04, 2020 Microsoft Certified Solutions Associate (MCSA)

H377-4615
May 15, 2019 Huawei Cyber Security
030301901645807634651409

Apr 15, 2019 Huawei HCIA Routing and Switch

010100101645807630491409

Trainings / Seminars
Jun 15, 2022 - Apr 10, 2024 Net Sapiens Foundation
Gur Lavi Corp
Virtual