Raccordement CIC

S01 S02 S03

Efficacité B2C 97% 96% 99%
Efficacité PRO 94% 100% 100%
Objectif 72H 90% 90% 90%

Raccordement CIC S01 à S04

102% 100% 100% 100%
100% 100%
97% 99%
98%
96% 96% Efficacité B2C
94% Efficacité PRO
94%
92% Objectif 72H
90% 90%
88%
86%
84%
S01 S02 S03 S04
 RECAPITULATIF DES ACTIVITES DE CIC DE S01

SAV FTTH
S04
100% S01 S02 S03 S04
100% Efficacité B2C 88% 88% 94% 92%
90% Objectif 24H 90% 90% 90% 90%

S04 SAV FTTH CIC S01 à S04

%
100% 95%
94%
Efficacité B2C 93%
92%
Efficacité B2C
Efficacité PRO
91% Objectif 24H
Objectif 72H 90%
90% 89%
88% 88%
87%
85%
04 S01 S02 S03 S04
ES DE CIC DE S01 à S04

SAV BOUCLE LOCALE

S01 S02 S03 S04

Efficacité B2C 11% 39% 30% 70%
Objectif 72H 90% 90% 90% 90%

SAV BL CIC S01 à S04

100%
90% 90%
80% 70%
70%
Efficacité B2C 60% Efficacité B2C
Objectif 24H 50% Objectif 72H
39%
40% 30%
30%
20% 11%
10%
0%
S01 S02 S03 S04
 Raccordement CIC

S05 S06 S07 S08

Efficacité B2C 98% 99% 99% 98%
Efficacité PRO 100% 100% 100% 98%
Objectif 72H 90% 90% 90% 90%

Raccordement CIC de S05 à S08

102% 100% 100% 100%
100% 99% 99%
98% 98% 98%
98%
96% Efficacité B2C
94% Efficacité PRO
92% Objectif 72H
90% 90%
88%
86%
84%
S05 S06 S07 S08
 RECAPITULATIF DES ACTIVITES DE CIC DE

SAV FTTH

S05 S06
Efficacité B2C 91% 93%
Objectif 24H 90% 90%

SAV FTTH CIC de S05 à S08

94% 93%
93% 92%
Efficacité B2C 92%
Efficacité PRO 91%
91% Effi
Objectif 72H 90% 90% O
89% 89%
88%
87%
86%
S05 S06 S07 S08
ACTIVITES DE CIC DE S05 à S08

S07 S08 S05

89% 92% Efficacité B2C 52%
90% 90% Objectif 72H 90%

C de S05 à S08 SAV BL CIC S05 à S08

100%
90% 86% 90%
92%
80% 73%
Efficacité B2C 70%
60%
90% Objectif 24H 50%
52%
46%
% 40%
30%
20%
10%
7 S08
0%
S05 S06 S07 S08
 SAV BOUCLE LOCALE

S06 S07 S08

86% 46% 73%
90% 90% 90%

SAV BL CIC S05 à S08

86% 90%
73%
Efficacité B2C
46% Objectif 72H

S06 S07 S08

 Raccordement CIC

S09 S10 S11 S12

Efficacité B2C 99% 100% 100% 99%
Efficacité PRO 100% 100% 98% 100%
Objectif 72H 90% 90% 90% 90%

RACCORDEMENT CIC de S09 à S12

102% 100% 100% 100%
100%
100% 99% 100% 99%
98% 98%
96% Efficacité B2C
94% Efficacité PRO
92% Objectif 72H
90% 90%
88%
86%
84%
S09 S10 S11 S12
RECAPITULATIF DES ACTIVITES DE CIC DE S09 à S1

SAV FTTH

S09 S10 S11

Efficacité B2C 91% 96% 100%
Objectif 24H 90% 90% 90%

SAV FTTH CIC S09 à S12

102% 100%
100%
98%
96%
96% 95%
Efficac
94%
91% Objecti
92%
90% 90%
88%
86%
84%
S09 S10 S11 S12
 DE CIC DE S09 à S12

SAV BOUCLE LOCALE

S12 S09 S10

95% Efficacité B2C 33% 27%
90% Objectif 72H 90% 90%

09 à S12 SAV BL CIC S09 à S12

100% 90%
90% 90%
80%
95% 70%
Efficacité B2C 60%
Objectif 24H 50%
40% 33% 35%
90% 27%
30%
20%
10%
0%
S12 S09 S10 S11 S12
AV BOUCLE LOCALE

S11 S12
90% 35%
90% 90%

BL CIC S09 à S12

90%
90%

Efficacité B2C
Objectif 72H
35%

S11 S12
 Raccordement CIC

S13 S14 S15 S16

Efficacité B2C 97% 97% 98% 97%
Efficacité PRO 94% 96% 100% 96%
Objectif 72H 90% 90% 90% 90%

RACCORDEMENT CIC de S13 à S16

102%
100%
100% 98%
98% 97% 97% 97%
96% 96%
96% Efficacité B2C
94%
94% Efficacité PRO
92% Objectif 72H
90% 90%
88%
86%
84%
S13 S14 S15 S16
 RECAPITULATIF DES ACTIVITES DE CIC D

SAV FTTH

S13 S14 S15

Efficacité B2C 92% 90% 92%
Objectif 24H 90% 90% 90%

SAV FTTH CIC de S13 à S16

93%
92% 92% 92%
92%
Efficacité B2C
91% Objectif 24H
90%
90% 90%

89%
S13 S14 S15 S16
S ACTIVITES DE CIC DE S13 à S16

SAV BOUCLE LOCALE

S16 S13 S14

92% Efficacité B2C 33% 27%
90% Objectif 72H 90% 90%

SAV BL CIC de S13 à S16

S16
100% 90%
90% 90%
92% 80%
70%
Efficacité B2C 60%
Objectif 24H 50%
40% 33% 35%
27%
30%
90%
20%
10%
0%
S16 S13 S14 S15 S16
AV BOUCLE LOCALE

S15 S16
90% 35%
90% 90%

BL CIC de S13 à S16

90%
90%

Efficacité B2C
Objectif 72H
35%

S15 S16
 Raccordement CIC

S17 S18 S19 S20

Efficacité B2C 98% 98% 97% 97%
Efficacité PRO 98% 100% 98% 96%
Objectif 72H 90% 90% 90% 90%

RACCORDEMENT de CIC de S17 à S20

102% 100%
100% 98%98% 98% 98%
98% 97% 97%
96%
96% Efficacité B2C
94% Efficacité PRO
92% Objectif 72H
90% 90%
88%
86%
84%
S17 S18 S19 S20
 RECAPITULATIF DES ACTIVITES DE CIC D

SAV FTTH

S17 S18 S19

Efficacité B2C 94% 92% 92%
Objectif 24H 90% 90% 90%

SAV FTTH de CIC de S17 à S20

95%
94%
94%
93%
93%
92% 92% Efficacité B2C
92%
Objectif 24H
91%
90% 90%
89%
88%
S17 S18 S19 S20
S ACTIVITES DE CIC DE S17 à S20

SAV BOUCLE LOCALE

S20 S17 S18

93% Efficacité B2C 74% 28%
90% Objectif 72H 90% 90%

à S20 SAV BL de CIC de S17 à S20

120%
96%
93% 100%
90%
Efficacité B2C 80% 74%

Objectif 24H 60%

90% 40% 28% 28%
20%
0%
S20 S17 S18 S19 S20
AV BOUCLE LOCALE

S19 S20
28% 96%
90% 90%

IC de S17 à S20

96%
90%
Efficacité B2C
Objectif 72H
28%

S19 S20
 Raccordement CIC

S21 S22 S23

Efficacité B2C 97% 98% 97%
Efficacité PRO 96% 100% 98%
Objectif 72H 90% 90% 90%

RACCORDEMENT CIC de S21 à S24

102%
100%
100%
98% 98%
98% 97% 97% 97%
96%
96% Efficacité B2C
94%
94% Efficacité PRO
92% Objectif 72H
90% 90%
88%
86%
84%
S21 S22 S23 S24
 RECAPITULATIF DES A

S24
97% S21
94% Efficacité B2C 94%
90% Objectif 24H 90%

21 à S24 SAV FTTH de CIC de S21 à

96%
95%
95%
94%
94%
Efficacité B2C 93%
94% 92%
Efficacité PRO 92%
Objectif 72H
91%
90% 90%
89%
88%
87%
4
S21 S22 S23
RECAPITULATIF DES ACTIVITES DE CIC DE S21 à S24

SAV FTTH

S22 S23 S24

95% 92% 91% Efficacité B2C
90% 90% 90% Objectif 72H

SAV FTTH de CIC de S21 à S24 SAV BL de CIC

100% 98%
95%

95% 94

90%
92% Efficacité B2C
91% Objectif 24H 85%
82%
90% 80%

75%

70%
S22 S23 S24 S21 S22 S2
 SAV BOUCLE LOCALE

S21 S22 S23 S24

82% 98% 94% 96%
90% 90% 90% 90%

SAV BL de CIC de S21 à S24

98%
96%
94%

90%
Efficacité B2C
Objectif 72H
82%

S21 S22 S23 S24

 S25
Efficacité B2C 99%
Efficacité PRO 96%
Objectif 72H 90%

RACCORDEMENT CIC d
100% 99% 98%
98%
96% 96%
96% 95%
94% 94%

92%
90%
88%
86%
84%
S25 S26 S27
 Raccordement CIC

S26 S27 S28

94% 95% 96%
98% 96% 98%
90% 90% 90%

RACCORDEMENT CIC de S25 à S28

100%
98% 98%
90% 86%
96% 96% 80%
95%
94% Efficacité B2C 70%
Efficacité PRO 60%
Objectif 72H 50%
90% 40%
30%
20%
10%
S26 S27 S28 0%
S25
 RECAPITULATIF DES ACTIVITES DE CIC DE S25 à S28

SAV FTTH

S25 S26 S27 S28

Efficacité B2C 86% 82% 54% 42%
Objectif 24H 90% 90% 90% 90%

SAV FTTH CIC de S25 à S28

100%
90% 86% 90%
82%
80%
70%
60% 54%
Efficacité B2C
50% Objectif 24H
42%
40%
30%
20%
10%
0%
S25 S26 S27 S28
 SAV BOUCLE LOCALE

S25 S26 S27 S28

Efficacité B2C 86% 83% 84% 81%
Objectif 72H 90% 90% 90% 90%

SAV BL de S25 à S28

92%
90%
88%
86% 86%
Efficacité B2C
84% 84% Objectif 72H
83%
82% 81%
80%
78%
76%
S25 S26 S27 S28
 S29
Efficacité B2C 99%
Efficacité PRO 100%
Objectif 72H 90%

RACCORDEMENT CIC de S
102%
100% 100%
100% 99% 99%
98% 98%

96%
94%
92%
90%
90%
88%
86%
84%
S29 S30 S31
 Raccordement CIC

S30 S31 S32

99% 98%
100% 90%
90% 90% 90%

RACCORDEMENT CIC de S29 à S32

100% 100%
99% 90%
98%
80%
Efficacité B2C 70%
Efficacité PRO 60%
Objectif 72H 50%
90% 40%
90%
30%
20%
10%
0%
S30 S31 S32 S29 S30
 RECAPITULATIF DES ACTIVITES DE CIC de S29 à S32

SAV FTTH

S29 S30 S31 S32

Efficacité B2C 31% 70% 81%
Objectif 24H 90% 90% 90% 90%

SAV CIC de S29 à S32

100%
90% 90% 90%
80%
70%
60% Efficacité B2C
50% Objectif 24H
40%
30%
20%
10%
0%
S29 S30 S31 S32
 SAV BOUCLE LOCALE

S29 S30 S31 S32

Efficacité B2C 93% 91% 86%
Objectif 72H 90% 90% 90% 90%