#Mail 16

Dear Mr. Parker,

I hope this email finds you well. Thank you for your announcement about the moving of
our current office. I’m very excited about it and want to contribute myself to this process.

After checking my schedule, I would like to participate in the morning of Tuesday.

However, I have a couple of questions to ensure a smooth process. Firstly, could you
please provide more details about this moving, such as what particular tasks that we need
to do or any items we need to bring?

Secondly, it will be all right if I just participate in one morning? If not, I can arrange my
schedule and manage to help on another day.

I’m looking forward to assisting with the move.

Best regards,

Duyen

#Mail 17

Dear Mr. Contos,

I hope everything goes well with you. I’m writing in response to your email dated in
December 22. Thank you very much for your offering about the travel package to the
Galapagos Islands. I’m very delighted about this chance and hope to know more details
before making final decision. Therefore, I have a couple of questions for you.

Firstly, Does the package restrict the number of people going on this vacation? I mean if I
can go with my husband and our children or we have to pay extra fees for it?

Secondly, what are the specific details of the travel package, including the accomodation
and any unique experiences included?

Additionally, I kindly request more information about the terms and conditions associated
with the 10% discount on hotel fares for the first 200 customers.

Thank you for your time and I’m looking forward to hearing from you soon.

Sincerely,

Duyen
#Mail 18

Dear Mr. Barry,

I hope this email finds you well. I have read your email and feel very sorry for your
computer problem. Don’t worry, I will try my best to help you.

To have a clearly understanding about the situation of your computer, could you provide
more details about the specific problems you're encountering?

Meanwhile, here are a few suggestions that might help resolve the problem:

First, you can shut off your laptop and restart it. Sometimes, a simple restart can resolve
many things that you can’t imagine.

The second thing you should do is checking your software update. Ensure that your
operating system and all relevant software are up to date because problems can
occasionally be caused by outdated software.

If the problem still happens after trying these steps or if you could provide more details, I
will give you further instructions.

Best regards,

Jim Slate

#Mail 19

Dear Mr. Barry,

By way of introduction, I’m the owner of Apartment No. 06. Thank you for your
reminding about the monthly meeting next week. I’m very eager for this meeting as this
is a perfect chance to discuss together and improve resident’s live conditions in
Tradewinds Apartments. I’m going to attend and here are some my recommendations
about the topics that we should talk in this meeting.

Firstly is the water hygiene of the building. Recently, we discover some dirts melting
down from the water tap. We are very worried about that so we need the Apartment give
us an explanation and solution for this problem.

The second topic is our garbage room. The number of residents was more and more
higher than before so the size of garbage room is not enough for all. I think you should
have a plan to expand the garbage room and open more garbage room in the building.
For my ease of, can you inform more details about the time of the meeting so that I can
arrange my schedule sensibly.

I’m looking forward to hearing from you soon and hope that the Tradewinds residents
will have a sucessful meeting.

Best regards,

Duyen

#Mail 20

Dear Mr. A.Chea,

Thank you for pointing out this matter to us. By way of introduction, I’m the manage of
customer service room in Fine Prints. On behalf of my company, I’m sincerely sorry and
applogize for our mistake. In order to address the printing error on your letterheads, I
would like to propose two possible solutions.

Firstly, we can prioritize your shipping order with the correct address. This way, you will
receive the corrected materials as quickly as possible, minimizing any delay in your
promotional activities.

Secondly, we are able to offer adhesive stickers which can cover the incorrect address
and reprint the accurate address in another place of the letterheads.

Additionally, I can give you one useful information that you will be received a discount
10% for the next order. It can be seem a gift for our compensation to you.

Once again, we apologize for any inconvenience this may cause. We ensure that this will
never happen again and expect you will continue to use our services with you in future
engagements.

Best regards,

Mina.