Professional Documents
Culture Documents
Campaign Book
Campaign Book
“To save lives, celebrate lives, and lead the fight for a world without cancer.”
By: Haley Klingseisen, Zaria Miller, Courtney Grant, Kelsey Walton & Leeanne Clendenin
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Table of Contents
Executive Summary 3
Client background
Communication Audit
Analysis of Similar Organizations
SWOT Analysis 7
Strengths
Weaknesses
Opportunities
Threats
Problem Statement 11
Key Publics 12
Partnerships
On-Campus Promotional Campaign
Improve Online Presence
Timelines 19
Partnerships
On-Campus Promotional Campaign
Improve Online Presence
Budgets 29
Partnerships
On-Campus Promotional Campaign
Improve Online Presence
Evaluation 32
Bibliography 34
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Executive Summary
This campaign for the American Cancer Society addresses and targets key publics such as
potential donors, existing donors, corporate sponsors, event sponsors, event attendees, patients
and caregivers, researchers, and individuals at-risk for cancer. The goal of this campaign is to
increase awareness of the American Cancer Society’s resources and events. It will address
creating objectives that will help our chances of retaining new patients and caregivers, increasing
donors, and forming new and long lasting partnerships. The key message of the American
Cancer Society is to prevent cancer through a healthy lifestyle and through preventative
screenings. The organization aims to increase research efforts through education of the public
and external funding. The campaign strategies include media outreach, hosting community
events, and improving American Cancer Society’s online presence. The cost of a campaign that
includes tactics within these elements totals to about ≅$34,000, and would require a timeframe of
Client Background
The American Cancer Society was founded in 1913 in New York City by a mix of 15
doctors and businessmen who were set on a mission to spread awareness and lessen the public
fears of the disease. The 15 doctors and businessmen sought out to understand and further
develop research and treatments so that warriors of cancer had the gleaming hope and possibility
of a future without cancer. Their aim was to provide support to those affected by cancer, increase
knowledge about the disease through research, and educate the public on how to prevent and
detect it early. Initially, the organization focused on offering emotional and financial support to
cancer patients and their families. They also aimed to increase awareness and educate the public
about the disease. In the 1920s and 1930s, the ACS began to concentrate more on funding cancer
With continued efforts and time, the ACS continued to grow and expand its research
initiatives. This included funding the development of chemotherapy and the first successful bone
marrow transplant. In the 1970s, the ACS became more involved in advocating for cancer-related
issues, such as funding for research and access to care for patients.
In recent years, the ACS has maintained its position as a prominent and leading voice in
the fight against cancer. They have funded billions of dollars in cancer research, provided
support and resources to patients and their families, and advocated for policies aimed at reducing
the impact of cancer. The ACS also continues to educate the public on the importance of early
Today, the ACS is a large and influential organization, with over $500 million in annual
revenue and a staff of more than 2,500 individuals. Its mission is to save lives, celebrate lives,
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and lead the fight against cancer. Through research, advocacy, and education, the ACS is
working towards reducing the impact of cancer and improving the lives of those affected by it.
Today, the American Cancer Society is led by a CEO and governed by a board of
directors. Under the CEO, there are several senior leaders that manage particular areas within
the company, such as research, advocacy, community engagement, and mission delivery.
Underneath the aforementioned leaders and sectors are paid employees as well as a multitude of
volunteers.
The American Cancer Society communicates with its key publics via several different
websites and social media platforms, such as their official website, Instagram, Facebook, TikTok,
and Twitter. The American Cancer Society sends out newsletters, emails, direct mail, other print
materials such as brochures, flyers, and posters to ensure inclusion for public education on all
levels. The American Cancer Society hosts an array of events and fundraisers for maximization
of public involvement. The American Cancer Society also works with the media to bring
SWOT Analysis
Strengths (internal):
Cancer is a devastating illness, and the ACS recognizes that. Since cancers are individual and
unique scientists have been working for a long time to develop treatments and clinical trials to
try and solve the puzzle. Due to the complexity of cancer ACS targets each aspect of treatment
from diagnosis to recovery or in unfortunate circumstances hospice. Americans are constantly
searching for hope and answers even if not personally affected by cancer and ACS’s initiatives
seek to provide that hope.
The ACS works with high profile partners such as Walmart, Pfizer, Bank of America and Delta.
This provides the organization with an advantage in terms of resources and support from
corporate avenues that many non-profits unfortunately don’t receive. In addition there are many
non-profit partners and sports alliances such as the NFL and the Black organization Alpha Kappa
Alpha sorority which help diversify the publics that the organization reaches and can impact
(“Our partners”).
ACS has hosted one of the largest fundraisers for the past 35 years to raise money to fight against
cancer. The Relay for Life movement includes events, donations, and fundraisers to spread
awareness through multiple mediums. Relay for Life stands out from competitors because of the
global presence that ACS branded. This one event has provided the opportunity for ACS to grow
its name to reach a larger audience.
Research
Unlike other competitors, ACS funds and provides its own research. The ACS also developed
Research Professor and Clinical Research Professor Awards granted to professors who have
made significant progress with the disease. The ACS’s approach by awarding grants to promote
progress is unique and sets them apart.
Assistance
A unique factor of the ACS is the 24hr helpline provided for helping patients and caregivers with
free transportation and lodging. The 24hr helpline is also available to anyone with any questions
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or concerns. Taking care of patients and those impacted by cancer is a top priority of the ACS
which stands out from other competitors. The ACS goes above and beyond fundraising to
improve the lives of those with the disease.
Weaknesses (internal):
Lack of Identity
While ACS has a strong scientific background many people prefer to engage with organizations
that have a “personality”. While this may be difficult to do while dealing with such a serious
cause the ACS’s materials contain a lot of medical jargon that may be difficult for some publics
to relate to or engage with. Using a language that everyone can understand is an extremely
important part of communicating with an organization's public.
Beginning in 2020, fundraising efforts and revenue have been steadily decreasing. Although the
decline beginning in 2020 was due to the pandemic it has not changed. The lack of change is
concerning because decreasing revenue can indicate a lack of support from the public for the
organization. For an organization that relies significantly on public and corporate donations,
reduced funding could cause significant issues in regards to continuing research and assisting
patients and their families.
ACS has received backlash from environmentalists due to the fact that they have not adapted
their business model to be more sustainable. Backlash is something that ACS has faced before
and it is important that they continue to work towards bettering their public image. Being
proactive about their environmental impact will give them a better public image. The future is
coming fast and it is not sustainable for ACS as an organization to not adapt to new
environmental protocols.
ACS has only ever expanded their organization on a national level, however there is significant
opportunity to expand on an international level. ACS’s website states that on a global level they
are primarily focused on cancer prevention. Prevention starts with sharing their research and
findings through social media and other forms of traditional media. However, there is still much
work to be done on a global scale and it is also an opportunity to increase funding for the
organization as a whole.
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Low ROI
A weakness of the ACS is that they have a low return on invested capital. However, as a
nonprofit organization this is not completely out of ordinary. Much of their funding goes towards
research and patient care. Their financials should be reorganized so that they receive more return
on their investments regarding research.
Opportunities:
Celebratory Months
Part of ACS’s mission is to help lead the charge towards healthcare equity. One opportunity that
presents itself is the different celebratory months that are used to honor different groups of
American people. Some months that the ACS could use to support their campaigns are Women's
history month (March), Black history month (February) and Hispanic history month
(September). This presents an opportunity for the ACS to diversify its campaigns and listen to
their more disadvantaged publics. This could also help impact their workplace diversity.
Partnerships
There are several national organizations that the ACS could partner with for their cause. Whether
that be Susan G. Komen or government organizations like CDC these partnerships could
diversify their audience and build credibility amongst key publics. Other than health
organizations in an effort to improve sustainability the ACS may want to consider partnering
with environmental organizations. One of the programs that ACS provides is rides and lodging
for patients and ridesharing companies could be a great partnership to look at. The ACS can
learn from organizations on how to continue growing and improving in the future.
Reduced Fundraising
While the COVID-19 pandemic impacted fundraising negatively, the ACS could use this as a
sort of “reset” in how it fundraises moving forward. This could include surveying its public on
what makes them hesitant or less likely to donate and trying to adjust organizational strategies
based on those responses. In addition this may present an opportunity for the ACS to change how
it financially supports patients and their caregivers due to the change in economic stability many
are faced with.
Diversification
The ACS may benefit from not only expanding globally but representing more nationalities in
their campaigns. There are many cultural aspects that may stop or delay someone from seeking
support or confiding in family members about their cancer diagnosis. The ACS could benefit
from diverse spokespersons and striving to create messages that are tailored to more than just
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Americans. This could be achieved through more in depth cultural understanding and
connections to a variety of different communities both internationally and nationally.
Social Media
While the American Cancer Society keeps up with a few platforms, there are a variety of
different ones that could be used to their advantage such as TikTok and online forum community
Reddit. These platforms are notorious for creating and sustaining dialogue around a variety of
issues and not only could the ACS use these platforms to campaign and spread awareness but it
could introduce the society to a new group of publics. Cancer unfortunately affects people of all
ages so being able to engage in communication with more publics can help support its mission.
Threats (external):
Misinformation
A study done in 2018 by the American Society of Clinical Oncology was conducted among
4,887 American adults and found that 4 in 10 believed that clinically proven treatments such as
radiation and chemotherapy were inferior to alternative medicine treatment (Guthrie, 2019).
These alternative medical treatments include diet, taking vitamins and straying away from
treatments that have historically helped patients (Guthrie, 2019). In addition, misinformation
about cancer is on the rise in the social media age without broad strategies to combat it (Ben-Ari,
2021). Misinformation is a threat to the perceived credibility of the ACS by its publics.
Recession
Recessions are a concern to large nonprofit organizations for obvious reasons. With limited
government funding, ACS runs a greater risk of financial distress. This puts the organization at
risk of closing or being unable to fund research.
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Similar organizations
There are hundreds of non-profit medical organizations. Whether or not the main focus is on
cancer, these organizations can still be a threat to ACS. Companies and organizations with
multiple acquisitions are common among the nonprofit world. “ Without shareholders, no
individual gets a penny to their name when nonprofits merge” ( Pradhan, 2019).
Fundraising
Fundraising is one of the most crucial parts of keeping a nonprofit organization going.
Nonprofits are driven by the overall message they aim to convey and need supplemental money
to help with the application of the messages. This money helps cancer research and progressive
outreach. Without proper funding, other organizations will grow a larger, more committed
audience and supporters.
Problem Statement
There are significant problems facing the American Cancer Society that need to be addressed. By
conducting SWOT analysis it is clear that one of the most important is increasing trust in the
organization. This research has uncovered issues of distrust regarding the ACS name as well as
an overall American distrust in science. American distrust in science is a growing problem that
ACS should aim to target by creating trust with the public. It is extremely important that the ACS
name is solidified as a strong and important organization that does good work. A lack of a strong
identity both nationally and internationally has a negative impact on the organization as a whole.
Especially considering a lack of identity will negatively impact fundraising efforts, which is
another area of concern for ACS. Declining fundraising ability could be detrimental to the
organization considering that they rely heavily on donations and other fundraising efforts to fund
research and patient care. Overall the biggest problem facing the American Cancer Society is a
lack of identity and trust. Their brand recognition is very high, however that does not carry as
Key Publics
Potential Donors: (external, latent public): As of 2020 41.65% of $559,796 net revenue of the
ACS was contributed to by donors (American Cancer Society, 2020). These potential donors
range from adults across the nation to acquiring more corporate and government support.
Existing Donors: (external active) It is important to maintain the support of those who
contribute to the ACS through monetary donations.
Corporate sponsors: (external, active and latent) As of 2020, several large corporations donated
and contributed to the American Cancer Society’s initiatives. Some of these corporations include
CVS Health Corporation, Extended Stay America, Pfizer and several more. They donated over
$1 million dollars to the ACS (American Cancer Society, 2020). This public is important to
maintain funding and make up for funds that were lost as the result of the COVID-19 pandemic
and nationwide economic instability.
Event sponsors: (external, latent) As a non-profit these events are very important. While
corporate sponsors and donors may account for a large percentage of public support, special
events account for almost 25% (American Cancer Society, 2020). These event sponsors range
from small businesses, individuals, to large corporations as mentioned above.
Event attendees: (external, latent) As stated previously, events are a large factor in the ACS’s
fundraising initiatives. Adults 18+ are the main participants in these events. They include
marathons and relays as well as galas. It is important to target this public to drive participation
and have successful fundraising events.
Patients and Caregivers: (external, active) As of 2020, 37.99% of the expenses covered by
fundraising went to Patient Support. The ACS offers a variety of programs such as rides to
treatment, connecting cancer survivors, and hair loss and mastectomy products (American
Cancer Society, 2020) . This public is important not only to support and help during cancer
battles, but to receive testimony and maintain and build public trust and relationships.
Researchers: (internal, active) Research is a fundamental part of the ACS. The ACS provides
Research grants to further this mission and get more information on cancer. This public includes
university research programs, government agencies like the CDC, as well as independent
research organizations.
Individuals at-risk for cancer: (external, latent) ACS focuses on education on risk,
prevention, and screening. Unfortunately, all ages are at risk for cancer and it’s important that
information and conversations are created from the ACS’s campaigns and resources. This ranges
from adults, to educating children on sun exposure risks. Additionally, targeting underserved and
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underrepresented communities such as low-income areas that have less access to healthcare can
help lead the mission. It’s important that the information in the campaign can be understood by a
variety of different people.
Goal:
Objectives:
● To partner with at least five new corporate sponsors and event sponsors by December
2023
● Gain and retain 200 patients, caregivers and potential donors to communication lists
● Increase donations made to research by both potential donors and pre-existing donors by
5% by January 2024.
● Increase participation in ACS events by sponsors and attendees by 10% by May 2024.
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Key messages:
● The American Cancer Society emphasizes the importance of cancer prevention through
healthy lifestyle choices, such as eating a healthy diet, getting regular exercise, and
avoiding tobacco and excessive alcohol consumption.
● The American Cancer Society encourages people to get regular cancer screenings, as
early detection can greatly increase the chances of successful treatment.
● The American Cancer Society invests in cancer research to find better treatments,
develop new therapies, and ultimately, find a cure for cancer.
● The American Cancer Society provides a wide range of patient services, including
information and support, to help people facing cancer and their families navigate the
cancer journey.
● “The American Cancer Society awarded over $16 million in grants to establish Cancer
Health Equity Research Centers (CHERC) at Minority Serving Institutions (MSIs) in
2022” (American Cancer Society, 2022).
● The American Cancer Society advocates for policies and laws that reduce the impact of
cancer and improve access to care for people facing cancer.
● The American Cancer Society engages with local communities through a variety of
programs and events, aimed at raising awareness and funds for cancer research, and
providing support to people facing cancer and their families.
● The American Cancer Society is committed to diversity, equity, and inclusion, and works
to ensure that its programs and services are accessible to everyone, regardless of their
background or circumstances.
Tagline:
Be someone’s hero
Description: We recommend hosting events to not only attract new corporate sponsors and
donors but to also share resource awareness to patients and caregivers. This may also be an
opportunity to help contribute to research funds and initiatives.
Objectives:
● To partner with at least five new corporate sponsors and event sponsors by December
2023
● Increase donations made to research by both new and pre-existing donors by 5% by
January 2024.
Key Publics:
● Corporate sponsors
● Researchers
● Event sponsors
● Event attendees
Tactic 1: Rallies
We recommend partnering with another organization to host a 5k march. This will bring in
people from several different backgrounds and locations. Provide merch/prizes for winners and
options for people to donate. This is also good for existing and potential donors to talk about the
importance of ACS and will help word of mouth for future events.
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Tactic 2: Summit
To attract corporate sponsors and researchers we recommend hosting a summit. This would
allow ACS to present its initiatives, resources and fundraising to higher level and C-Suite
members of corporations that are interested in helping ACS to help boost their CSR.
We recommend giving event attendees surveys before and after events to gauge interest and
incentives to stay in touch with ACS about upcoming events. This could be through email lists or
Description: We recommend improving online media to attract more audiences. While the ACS
utilizes Social Media already as seen in the analysis section there are areas to be improved upon.
In addition, creating accounts on additional media platforms such as TikTok can bring in a new
group of donors and improve the organization’s relevance.
Objectives:
January 2024.
● Gain and retain 200 patients and/or caregivers to communication lists (electronic and
Key Publics:
● Potential Donors
● Existing Donors
Tactic 1: Appointing social media managers and spokespersons to create a content calendar and
stay educated on trends. In addition, moderating pages to improve two-way communication with
Tactic 2: SEO (search engine optimization) is a large aspect of attracting and maintaining
website traffic. It’s recommended that ACS takes advantage of keywords and backlinks to bring
its website and media pages higher in search results.
Description: Reaching out to different forms of media including local news, national news and
health and wellness magazines can expand ACS’s impact and awareness for the organization.
This strategy will target a variety of key publics with ACS’s key messaging.
Objectives:
January 2024.
● Increase attendance for ACS events by event sponsors and attendees 10% by May 2024.
January 2024.
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● To partner with at least five new corporate sponsors and event sponsors by December
2023
Key Publics:
● Potential Donors
● Event Attendees
● Event Sponsors
● Researches
● Corporate Sponsors
With ACS’s mission and key messages in mind we recommended writing 2-3 news releases that
would be appropriate for different media channels. That being said the messaging should stay
consistent and relevant to the public being targeted but also be a good fit for the different media
Gathering patient and volunteer testimonials will bring human interest to ACS’s story.
Testimonials can be from patients and caregivers who have benefitted from ACS’s services or
from volunteers and previous event attendees. This will bring a level of humanity and
personability to those who viewing media content. In addition, having numbers and quick facts
We recommend ACS holds a press conference to garner journalist attention and answer
questions. The planners of this conference should contact relevant journalists and editors to cover
Timeline
May 2023
Press release
Improving and Create Tiktok, Instagram and May 1st 1 PR staff member
overhauling Snapchat account
content on social
media platforms
June 2023
Improving and 1st post to the three new social June 1 1 PR staff member
overhauling media platforms. Set a schedule
content on social for posting organization updates
media platforms each week. Start following
people/organizations that have
similar interests and value.
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July 2023
August 2023
September 2023
Press release
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October 2023
November 2023
December 2023
January 2024
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February 2024
Press Conference Choose date, time, and place Feb 10th 1 PR Staff member
(Headquarters in Atlanta).
Press release Share the date of the press Feb 15th 1 PR staff member
conference who will be attending
and what will be spoken about
March 2024
April 2024
May 2024
Send out thank you letters and May 5th 1 PR Staff Member
emails to all attendees and hired
staff
Budget
Budget
MailChimp $200
- A variety of customizable
email templates
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- Campaign communications
calendar
- Contact list management
- https://mailchimp.com/
Surveys $0 $4,215
and
Communi $3,480
cations
Videographer $800
https://www.unnamedfilms.com/event
s/pricing
Evaluation
Objective 1: Gain and retain 200 patients, caregivers and potential donors to communication
lists (electronic and mail) by December 2023.
To evaluate the success of this objective, Software such as To view and analyze this
the client should view the change of the MailChimp for information the client
number of individuals signed up to a email lists can keep should use the pre-existing
communications list that classify track of the number feedback excel sheet along
themselves as patient and/or caregivers. of sign ups and data with MailChimp data
surrounding contact outlined above to compare
lists. In addition, the data points. This will
client should use the likely only need a few
feedback given to individuals as the
understand why information is centralized.
there may have been
a change in sign ups
for the indicated
time range.
Objective 2: To partner with at least five new corporate sponsors and event sponsors by
December 2023
To evaluate the success of this objective, Evaluation of the To find this information,
we would gauge how many new sponsors number of sponsors we will need to create a
were found for each tactic (each should be conducted file with the sponsors for
community event) and total the donations when the each event, including the
from each, to show not only the new community outreach amount they donated.
sponsors but the significance of the events (tactics) are Again, this will not only
support they provide to the ACS. completed, May give us a sponsor list, but
2024. will show us the monetary
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significance of each
sponsor. The staff
necessary is 1 PR
professional, and if
delegation is needed then
an intern.
Objective 3: Increase donations made to research by both potential and pre-existing donors
by 5% by Jan. 2024.
To evaluate the success of this objective This information The evaluation of this
ACS should track the number of donations should be tracked objective will require
received from existing donors in an excel continuously from excel, a program that ACS
sheet. The number of new donors should May 2023 to already has access to. It
also be logged into an excel sheet. The January 2024. Over will also require the work
excel sheet should include who is the 7-month period of one staff member.
donating, and the amount they are ACS will be able to
donating to track if the donations have see if their donations
come from new or existing donors. have increased by
comparing it to the
donations they
received in the same
7-month period of
the previous year.
Objective 4: Increase participation in ACS events by sponsors and attendees by 10% by May
2024.
To evaluate this objective, the client will This information Evaluating the attendance
need to document in Excel the amount of should be evaluated of ACS events throughout
attendees from each event and keep the before and after each the course of 2022-2024
results of previous ACS events to compare ACS event. Begin will give the information
to recent ACS events. looking at ACS needed to examine if the
events from 2022 objective was met. It will
and continue require one staff member
through May 2024 and Excel.
to see changes in the
number of attendees.
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Bibliography
American Cancer Society. Our partners. American Cancer Society | Information and
https://www.cancer.org/about-us/our-partners.html
American Cancer Society. (2020). 2020 Annual report. American Cancer Society |
Information and Resources about for Cancer: Breast, Colon, Lung, Prostate, Skin.
https://www.cancer.org/content/dam/cancer-org/online-documents/en/pdf/reports/2020-a
nnual-report.pdf
https://www.cancer.gov/news-events/cancer-currents-blog/2021/cancer-misinformation-s
ocial-media
Guthrie, G. (2019, December 18). 2018 national cancer opinion survey: What Americans
https://www.cancer.net/blog/2018-10/2018-national-cancer-opinion-survey-what-america
ns-think-about-cancer-care
Nadeem, R. (2022, February 15). Americans’ trust in scientists, other groups declines.
https://www.pewresearch.org/science/2022/02/15/americans-trust-in-scientists-other-grou
ps-declines/