COURSE MATERIAL

Expression of Complaining and how to give response

 I want to complain about ……
 I’m sorry to say this, but …….
Complaining  Would you mind/please not …….
 Would you be interested in …………ing
 I wish to complain ……..
 I’m not at all satisfied …….
 I’m (very) sorry.
 Excuse me (for…….)
 Please for give me (for ……)
response  I can’t tell you how sorry I am.
 I really do apologize (for ………)
 May I offer you my profoundest (for ……….)
A. Listen and practice

Mrs. Charles : (knock … door opens) Mr. Blake.

Mr. Blake : Mrs. Charles.
Mrs. Charles : I have a bone to pick with you.
Mr. Blake : What is it?
Mrs. Charles : I’m sorry to say this, but my mail keeps arriving every day later and
later.
Mr. Blake : Mrs. Charles, that’s the government’s fault, not mine.
Mrs. Charles : Well I think ….
Mr. Blake : Well, complaint to the post office.
Mrs. Charles : Mr. Blake! I think that it’s your job to take care of this!
Mr. Blake : Mrs. Charles. Why do you need your mail early? Take my advice.
Just relax, put your feed up and watch a little TV, OK?
Mrs. Charles : I’m sorry Mr. Blake. I think that you should do something about this
now.
Mr. Blake : OK, Mrs. Charles. I’ll go down the post office and speak to someone
tomorrow.

B. Group Work make a short dialogue that contain of expressing complaining and

giving opinion. Explain it orally in front of the class.

Evaluation

Book closed; explain how to express complaining and giving opinion as many as you
know.