Professional Documents
Culture Documents
Satyam Project
Satyam Project
Satyam Project
BACHELORS OF BUSINESS
ADMINISTRATION
BY
SATYAM KUMAR
SINGH
(SBU210898)
Batch 2021-2024
1
DECLARATION CERTIFICATE
This is to certify that the work presented in the project ―WEEB NATION RESTURANT‖, has
been prepared by me towards the partial fulfillment of the requirement for the award of the
Bachelor of Business Administration (BBA) Degree under the guidance of Mr. Animesh
Priyadarshini to the best of my knowledge, the content of this project does not form a basis for
the award of any previous Degree to anyone else.
2
CERTIFICATE OF APPROVAL
It is understood that by this approval, the undersigned do not necessarily endorse any
conclusion drawn or opinion expressed therein but approve the project for the purpose for
which it is submitted.
3
Acknowledgment
This project has provided me with a great opportunity to experience the work process. I wish to
express my sincere gratitude to the Dean Faculty of Commerce and Business Management Dr.
Sandeep Kumar for allowing me to do my Project. I would like to thank my program coordinator
and Special thanks to my guide Mr. Animesh Priyadarshini their guidance and support. Finally, I am
very much thankful to my friends and parents who guided me during the preparation of my project.
(Signature)
Student Name
Enrollment No.
4
TABLE OF CONTENTS
B) Management team 14
C) Location 14-15
B) Mission 24
C) Objectives 24
B) Segmentation strategy 26
C) 4 P’s Plan 27
5
B) Machinery & Equipment’s plan 30
D) Projected Ratios 36
C) Compensation 41-42
9. Bibliography 43-44
6
CHAPTER-1
EXECUTIVE SUMMARY
7
The WEEB NATION RESTURANT is a vibrant and contemporary dining establishment
located in Ranchi. With a focus on culinary excellence and exceptional service,our restaurant
aims to provide a memorable and enjoyable dining experience for both local residents and
visitors.
8
We employ a comprehensive marketing strategy to attract and engage customers. This includes a
strong online presence through our website and social media platforms, where we regularly
update our audience with enticing promotions, seasonal specials, and upcoming events. We also
collaborate with local influencers, organize food festivals, and participate in community
initiatives to raise brand awareness.
Competitive Advantage:
In a competitive dining market, The WEEB NATION RESTAURANT
stands out by offering a unique culinary experience, exceptional service, and a vibrant
ambiance. Our commitment to using fresh, locally sourced ingredients ensures the highest
quality in every dish we serve. By continuously innovating our menu and keeping up with
emerging food trends, we strive to stay ahead of the competition and provide a memorable
experience that keeps guests coming back.
Financial Projection:
Based on thorough market research and analysis, we anticipate steady growth in revenue and
profitability over the next few years. With an increasing customer base and positive word-of-
mouth referrals, we aim to establish The WEEB NATION RESTAURANT as a leadingculinary
destination in Ranchi. Our financial projections account for both dine-in and takeout services,
ensuring a diverse revenue stream.
Conclusion:
The WEEB NATION RESTAURANT is poised to become a premier dining destinationin
Ranchi, offering a fusion of culinary excellence, exceptional service, and an inviting ambiance.
With our innovative menu, commitment to quality, and dedication to customer satisfaction, we
are confident in our ability to attract and retain a loyal clientele. We look forward to serving the
community and creating memorable dining experiences for years to come.
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CHAPTER-2
COMPANY DESCRIPTION
10
This is the logo of our restaurant.
The specific structure and ownership model of a restaurant can vary based on local regulations,
the goals of the owners, and other factors. I want to open WEEB NATION RESTAURANT
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RESTAURANT as a sole proprietorship. As a newcomer, it would be easy for me to start and
operate the restaurant.
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3. Health/Trade license
Public health is a crucial factor to be considered before opening a new restaurant. Health
Trade License is a license issued by a municipal corporation permitting the operation of a
business engaging in goods and services that directly affect the health of the general
public.
4. GST Registration
GST number is mandatory to start any company in India.
7. Music license
Music is cool and it will attract more customers. But for playing music in your restaurant,
you have to obtain a music license.
Various Documents Required are required foe various license. Some of which are
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Applicant details
Mobile number
Email Id
Pan card number
Proof place of business
Copy of valid rental agreement/lease agreement
Valid bank account from India
Provisional ID and password received from the state’s VAT department
GST Registration License Cost Fire NOC if the seating capacity is greater than 50
Site plans and photographs
Documents of the restaurant building and NOC from the property owner
Trade license
FSSAI license Electricity and Water bills
Rent Agreement or NOC from landlord
Sewer Connection Proof
Proof of property tax
B. Management Team
Owner Amit Kumar Prasad will manage the business with his well-trained and talented staff with
intellectual development disabilities those who will be present at all times during open hours.
C. Location
Selecting the right location for opening a new restaurant is very important. It could decide the
success or failure of a restaurant.
The location of my restaurant is located 500 meters away from Oxford Public School opposite
Akshay Palace Pragati Path, Ranchi Jharkhand 834011. This location will be right in the middle
of Chutia.
This location has been chosen based on the following advantages it provides.
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i. Competitive Advantage-Opening a restaurant in this area provides a competitive
advantage because there are fewer restaurants compared to other areas. Moreover, the
existing restaurants in the area are not as well-structured or widely recognized as popular
brand names
.
ii. Visibility from landmarks- This location is highly visible that can be easily seen from
popular landmarks that are Oxford Public School can generate curiosity and attract
passersby to my restaurant. And also another popular location is Akshay Palace. During
the wedding season large number of people come to this palace for attending the
wedding.
iii. Population-The area I have chosen, Chuita, is a densely populated area with a significant
population. Approximately 10% of Ranchi's population resides in Chuita, which would
be around 15,000 people. This is a tremendous advantage for my restaurant as it provides
a large potential customer base and a higher likelihood of attracting a steady flow of
customers.
iv. Rent and operating costs-This area is relatively affordable compared to other areas in
Ranchi. The rental costs here are approximately half the cost of rentals on the main road.
This will greatly assist me in achieving a quicker break-even point and generating higher
revenue.
v. Accessibility of raw material- There are many suppliers located nearby that help in
easily obtaining raw materials. The suppliers are also not located far away, which helps
me save on transportation costs. Additionally due to the availability of numerous
suppliers and the resulting competitions, the prices of raw materials are very low.
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CHAPTER-3
Environmental Scanning
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A. SWOT Analysis
SWOT analysis is a technique for assessing the performance, competition, risk, and potential of a
business, as well as part of a business such as a product line or division, an industry, or another entity.
Strengths- Strengths describe what an organization excels at and what separates it from the
competition: a strong brand, loyal customer base, a strong balance sheet, unique technology, and
so on. For example, a hedge fund may have developed a proprietary trading strategy that returns
market-beating results. It must then decide how to use those results to attract new investors.
Variety of Products-The limited and short menu is one of those things that people don’t
like in a hotel. So our menu includes multiple items and dishes, which would convey a
good impression on the customers. It would make them feel like the restaurant has a well-
versed staff, who are capable of cooking a variety of dishes.
Clean & Hygienic- Clean and hygienic are such qualities that anyone would experience
in any big restaurant. So my restaurant establishment is clean and hygienic, it would
attract the attention of many people. If my restaurant offers a clean and tidy place with a
pleasant atmosphere, then local people would love to visit and bring their guests to your
establishment.
Best Quality of Food and Service- Emphasizing high-quality ingredients, fresh and
locally sourced produce, and a commitment to exceptional service can be a strong selling
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point. Consistently delivering delicious food and outstanding service can generate
positive word-of-mouth, customer loyalty, and repeat business.
Weaknesses- Weaknesses stop an organization from performing at its optimum level. They
are areas where the business needs to improve to remain competitive: a weak brand, higher-than-
average turnover, high levels of debt, an inadequate supply chain, or lack of capital.
New Establishment-Having said before that the new restaurant has a charm to many. But
many people in the demographic are loyal to the previous brand. They won’t be easily
convinced by the idea of a new brand or restaurant. They want more than just a new
name.
Limited Funds- When it comes to offering customers a unique experience of visiting
your place, then it would require a lot of investment in different service areas. But due to
new establishment, we have weakness of limited funds.
Inexperienced Management Team: A lack of experience in managing a restaurant or
the specific cuisine/style being offered can be a weakness. Inadequate knowledge of
operations, staff management, cost control, or customer service can lead to inefficiencies
and impact the overall success of the restaurant.
Opportunities- Opportunities refer to favorable external factors that could give an organization
a competitive advantage. For example, if a country cuts tariffs, a car manufacturer can export its
cars into a new market, increasing sales and market share.
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conscious consumers seeking specific dietary choices. Conduct market research to
identify gaps in the market and capitalize on these opportunities.
Collaborations with Influencers or Food Bloggers: Collaborating with popular food
influencers, bloggers, or local celebrities can help generate buzz, reach a wider audience,
and build brand awareness. Engaging with influencers who align with your restaurant's
concept and target audience can be a valuable marketing opportunity.
Delivery and Online Ordering: With the rise of online food delivery platforms and the
convenience we offer, integrating delivery services and optimizing online ordering
systems can expand the customer reach and cater to those seeking convenient dining
options.
Growing Food Culture and Dining Trends: Our city has a vibrant and evolving food
culture with a strong emphasis on dining experiences, it presents an opportunity to tap
into a receptive and adventurous customer base. Assessing the current dining trends and
preferences can help tailor the restaurant concept to meet the demands of the local
market.
Collaboration with Local Businesses: Partnering with nearby businesses, such as hotels,
theaters, or event venues, can lead to cross-promotional opportunities and increased
customer traffic. Providing special discounts
Threats- Threats refer to factors that have the potential to harm an organization. For example, a
drought is a threat to a wheat-producing company, as it may destroy or reduce the crop yield.
Other common threats include things like rising costs for materials, increasing competition, tight
labor supply. and so on.
Economic downturns -During this time there is an economic downturn pose in the
country. This would lead to reduced consumer spending. Consumers tend to tighten their
budgets and cut back on discretionary spending, including dining out. This can also lead
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to a decrease in customer traffic and lower sales for the restaurant, making it challenging
to generate sufficient revenue to cover expenses.
Online Reputation Management: With the rise of online review platforms and social
media, managing the restaurant's online reputation is crucial. Negative reviews or
unfavorable social media posts can significantly impact a restaurant's image and
reputation, potentially deterring potential customers.
Staffing and Employee Retention: Recruiting and retaining skilled and reliable staff
members can be a continuous challenge in the restaurant industry. High turnover rates,
difficulty finding qualified chefs or servers, and the need for continuous training can
strain operations and impact service quality.
When engaging in business a company needs to determine what they have to offer, compared to
what their competitors have to offer. An analysis can be conducted to determine how
environments and activities impact a business’ strategy. Several tools can be used to analyze a
company’s competitive environment, the environments faced by the organization, and steps to
take to address limitations within the company’s business model.
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Threat of
new
Entrants
Rivalry Threat of
amoung substitute
existing products
competitors Five
Forces
Model
Bargaining Bargainging
power of power of
supplier buyer
1. Competitive Rivalry- There are so many restaurants within a 5-mile radius (including 1
Kaveri Restaurant approximately 1.5 miles away) which creates increased rivalry among
firms. The market will grow, however, as the new hospital is built which will decrease
rivalry somewhat since there will be an increased customer base. Brand identification
with each specific restaurant allows for constrained rivalry. Additionally, there are low
exit barriers because of low asset specificity—it would be easy to sell off assets should
we decide to exit the market.
2. The threat of Substitutes- Ready-to-eat meals, fast and quick services, food delivery,
and meal kits. This is a strong force because there are many substitutes for fast food
products and services, such as home-cooked meals, grocery stores, convenience stores,
cafeterias, etc. These substitutes can offer lower prices, higher quality, or healthier
options than our restaurants. Substitutes can also appeal to different tastes, preferences, or
lifestyles of customers.
3. Buyer Power-there is high buyer power because there are many firms and many buyers,
and the switching costs, on average, are low because there are so many options to choose
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from.
5. Barriers to Entry-It are easy to enter this market because there are no government
restrictions or proprietary know-how inhibiting others from entering. Furthermore, the
technology is common, easy to access, and relatively inexpensive, making entry to the
market fairly easy.
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CHAPTER-4
BUSINESS STRATEGY
23
A. VISION
―Our vision is to be more than just a restaurant – we aim to become a gathering place that fosters
a sense of community and connection‖
B. MISSION
―Our mission is to deliver flavors that make people feel special every day!‖
C. OBJECTIVE
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CHATER-5
MARKETING PLAN
25
A. Target Market Description
My target will be anyone who enjoys Dining out, but I will mainly target people age
15 and older, both male and female and who are of working class and students.
B. Segmentation strategy
• Region: Ranchi
• Density: Rural
Geographic
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C. 4P’ Plan
Product
The restaurant’s product is a bundle of goods and services. This includes the appearance
of the food, how it is served, the support (waiters, counter people, hostess, cashier),
parking, lighting, music, tables and chairs, restrooms, decor, hours of operation, and
more.
Our restaurant offers various ideas of food both vegetarian and non-vegetarian. The food
we provide is of high-quality, pesticide-free, and nutritionally-rich produce.
Price
This is how much you charge for your product. Price considerations include charging the
same price all the time or varying it in some way.
The price strategy which we follow are:
Cost recovery pricing
Penetration pricing
Price skimming
Place
This is where and how we deliver our ―product‖. This can be the restaurant, delivery,
internet orders, phone orders, from a cart/kiosk, a mobile truck, or catering.
Restaurant owned store
Official websites
E-commerce
Promotion
This is the advertising and sales part of marketing.
Viral marketing
Persona selling
Public relations
Socia media marketing
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D. USP
Two shift working hours- Employees who work in two shifts in order to give their best
performance at the restaurant will benefit from extended operating hours, improved
efficiency, reduced fatigue and burnout, better coverage for peak hours, and enhanced
employees flexibility.
Acquisition of experience employees- We have acquired some employees who have
more than 5-6 years of experience in the restaurant business field. They are highly skilled
and experts in their field. These employees will not only contribute their expertise but
also train and guide the rest of the team members.
Signature Dish or Cuisine- Offer a distinctive and memorable signature dish or
specialize in a particular cuisine that is not widely available in the area. This can create a
niche market and attract customers seeking unique dining experiences.Combine elements
from different culinary traditions to create innovative fusion dishes.One example may be
we prdives Mexican and Korean flavors in a bulgogi taco or create a sushi burrito that
merges Japanese and Mexican influences.
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CHAPTER-6
TECHNICAL OR OPERATIONS PLAN
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A. Material requirement planning
We have negotiated an agreement with Pandora Bazar Wholesalers Mr. Rohit Verma to supply
all the raw materials required for running our restaurant such as vegetables, salt, cooking look,
etc. Here the good is available at lower than in other markets. This will help to minimize my
operational expenses and maximize overall profit.
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Ensure you have an adequate supply of cleaning and sanitation materials like detergents,
sanitizers, disinfectants, trash bags, mops, brooms, and cleaning cloths.
Approximately INR 200000.
Cost of Manufacturing:
1. Raw Materials – Vegetables, grocery items, and other goods - Approximately INR 50,000 per
month.
2. Equipment – Food preparation equipment such as commercial ovens and ranges, grills and
griddles, stovetops, burners, etc. Approximately INR 23,00,000 for initial setup and INR 10,000
per month for maintenance and repairs.
3. Labor - skilled and unskilled workers - Approximately INR 2,90,000 per month.
Running Costs:
1. Electricity – Electricity for lighting, grinding, and other equipment - Approximately INR
15,000 per month.
2. Water - Water for food making and drinking - Approximately INR 5,000 per month.
3. Packaging Materials – The plastic bags, and labels - Approximately INR 10,000 per month.
4. Transportation - to bring raw materials and for delivery services- Approximately INR 15,000
per month.
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CHAPTER-7
FINANCIAL PLAN
32
A. Projected Cash Flows
Projected Cash Flow for WEEB NATION RESTAURANT. If the company is going tohave a 10
% growth each year and demand of the product increases.
Our restaurant, is projected to have a net Loss of INR 6,80,000 in the first year, No loss no gain
in the second year, and Income of INR 9,00,000 in the third year. As revenue is expected to
increase each year, the business is on track to becoming more profitable. However, expenses are
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also projected to increase as the company continues to grow, so it will be important for the
business to manage expenses effectively in order to maximize profitability.
Projected Income Statement for WEEB NATION RESTAURANT for year 1 of its starting.
Revenue:
Sales of Goods: 50,00,000
Total revenue: 50,00,000
Expenses: 5,40,000
Rent: 3,00,000
Utilities: 1,50,000
Packaging and shipping: 60,000
Marketing and advertising: 20,00,000
General and administrative expenses: 50,000
Total Expenses: 31,00,000
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C. Projected Break-Even Point
The break-even point is the point at which total revenue and total costs (fixed and variable) are
equal. For WEEB NATION RESTAURANT the break-even point can be calculated asfollows:
Fixed costs per year = Rent + Utilities + Marketing and Advertising + Salaries + General and
Administrative expenses = 3,00,000 +1,50,000+20,00,000+50,000+5,00,000 = 30,00,000
Variable costs per unit = Cost of Goods Sold per services = 1000
Contribution margin per unit = Selling price per services - Variable cost per services = 1500 –
1000 =500
Break-even point in units = Fixed costs / Contribution margin per unit = 30,00,000 / 500 = 6,000
units
Break-even point in revenue = Break-even point in units x Selling price = 6,000 units x 1500 =
90,00,000
Therefore, the WEEB NATION RESTAURANT will need to sell 6,000 units of itsproducts or
generate 90,00,000 in sales revenue to break even and cover all the fixed and variable costs of
the business.
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D. Projected ratios
Projected ratios for WEEB NATION RESTAURANT will depend on several factors such as
sales growth, profitability, liquidity, debt management, and efficiency. Based on the projections,
the following are some of the key ratios for the hydroponics start-up:
1. Gross Profit Margin Ratio: It measures how much profit the business makes after deducting
the cost of producing the goods. The gross margin ratio can be calculated as follows:
2. Net Profit Margin Ratio: It measures the percentage of each sales dollar that remains after all
expenses have been subtracted. It can be calculated as follows:
3. Current Ratio: It measures the ability of a business to meet its short-term debts (ones that fall
due in the next 12 months) and is calculated as follows:
4. Debt-to-Equity Ratio: It measures the amount of debt and equity financing in a business. It can
be calculated as follows:
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E. Projected Balance Sheet
Assets:
Current Assets:
Cash: 50,000
Accounts Receivable: 2,50,000
Inventory: 75,000
Total Current Assets: 3,25,000
Fixed Assets:
Equipment: 11,00,000
Total Fixed Assets: 12,00,000
Total Assets: 23,00,000
Long-Term Liabilities:
Long-Term Loans: 10,00,000
Total Liabilities: 10,00,000
Shareholders' Equity:
Common Stock: 50,000
Retained Earnings: 1,20,000
Total Shareholders' Equity: 1,70,000
- Our Restaurant has 50,000 in cash, 2,50,000 in accounts receivable, and 75,000 in inventory.
- The business owns machinery and equipment with a total value of 23,00,000
- The current liabilities include accounts payable and short-term loans with a total of 50,000.
- The company has long-term loans with a 10,00,000 balance.
- The common stock is valued at 50,000 and the retained earnings are projected at 120,000.
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CHAPTER-8
HUMAN RESOURCES PLAN
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A. Manpower Requirements
1. Management Team :
This team is responsible to oversee various aspects of the restaurant operations. This team
may include
2. Kitchen Staff :
The kitchen staff is essential for food preparation, cooking, and ensuring smooth
operations in the kitchen.
Head Chef: Responsible for menu development, food quality, and kitchen
management.
Sous Chef: Assists the head chef and handles various kitchen responsibilities.
Line Cooks: Prepare specific food items according to the menu.
Prep Cooks: Assist with food preparation, such as chopping ingredients, marinating,
etc.
Dishwashers: Responsible for cleaning dishes, utensils, and kitchen equipment.
3. Front-of-House Staff:
Front-of-house employees interact directly with customers, ensuring a positive dining
experience. Key roles may include:
Servers: Take orders, serve food and beverages, and address customer needs.
39
Hosts/Hostesses: Greet and seat guests, manage reservations, and maintain the
waiting area.
Bussers/Runners: Clear tables, reset them, and assist servers as needed.
4. Support Staff:
Support staff members perform critical functions that contribute to the overall restaurant
operations. They may include:
1. Define Job Requirements: The first step in the recruitment and selection process is to
define the job requirements. This includes determining the job title, job description, and the
skills and qualifications required for the job.
2. Source Candidates: Once the job requirements have been established, the next step is to
source potential candidates. This can be done through job postings on job boards,
networking, and recruitment agencies.
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3. Initial Screening: The third step is to conduct an initial screening of the applicants. This
includes reviewing resumes, conducting phone interviews, and assessing the applicants’
skills and qualifications.
4. Interviews: After the initial screening, the next step is to conduct in-person interviews.
This can include one-on-one interviews, group interviews, and panel interviews.
5. Reference Checks: After the interviews, the next step is to conduct reference checks. This
includes contacting the applicants’ previous employers and colleagues to get a better
understanding of the applicant’s work history and qualifications.
6. Selection: The final step in the recruitment and selection process is to make a selection.
This includes comparing the applicants’ skills and qualifications to the job requirements and
making a decision on who to hire.
To make the final selection decision,we hire the retired HR professional form The Kavari
Restaurant. This is because they have revlevant experience that will be highly beneficial for
our restaurant.
C. Compensation
Salaries, as we know, are payments that you receive from your employers in exchange for
your services. However, they are not chosen randomly & there are a few factors that decide
one’s salary & other incentives he might receive.
• Company Goals & Philosophy: Every organization has its compensation philosophy –
how it wants to position itself in the market concerning pay, the companies that it considers
its competitors, the talent that it considers critical, and so on. For example, if their competitor
pays a 10K salary to a networking guy, the company in question might pay him 10K,8K, or
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12K, depending upon how & what they think of the job role & the availability of the talent in
the market. The higher the availability, the lower the chances of getting a good package.
• Experience and Education: Although this may not be explicitly stated, the number of
years of experience and education that you have under your belt, can & often influence your
salary. While it says, the more the better, however, these could also make you overqualified
for a job, which can give rise to other sets of problems.
• Performance: ―Pay for performance‖ is probably the most commonly heard term, when
salary is discussed. If you are a good/better/excellent performer.
Incentives: As this is a new setup, various incentives will be provided to motivate
employees, such as bonuses when there is excellent sales performance at the restaurant,
additional pay for overtime work, and gift during festivals. In addition to this, insurance
coverage will be provided for employees and their families as well.
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CHAPTER-9
BIBLIOGRAPHY
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1. Search Engine:
www.google.com
2. Website:
www.thebalancesmb.com
www.businessplantemplate.com
www.nhsbdc.org
www.slideshare.net
www.dreamalatte.com
appinstitute.com
3. Books
Marketing Management by Rajan Saxena
Chhabra, T.N., Principles of Marketing, Sun India Publication.
Nareh Malhotra Marketing research An applied orientation, Pearson India.
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