Profile

Over 2.5 years of experience as a Production Support Engineer, Application Support Engineer in ETL, UNIX, Linux, SQL, and
Oracle, and Basic Knowledge in Shell Scripting and PL SQL. Well versed in Debugging.

Technical Skills
Linux & Shell Scripting: Oracle-SQL:

Good knowledge in Linux, Unix and basic, UNIX shell Knowledge on SQL (Such as - Using DDL, DML, DCL, TCL)
Scripting & ETL Statements to Create and Manage Tables, Constraints
(primary Key, Unique Key, Check, Not Null, foreign Key)

Well versed with UNIX architecture. Experience in Writing Complex Joins and Optimization and
Essentials Unix Commands Indexes, functions. Sub queries in SQL.

File/Directory related command such like as (passwd, cal, Good knowledge of SQL Functions. (General, case
touch, file, wc, sort, cut, grep, dd, sed, awk, write, wall, read, conversion, character, date & analytical)
test, ulimit, chmod, cut, sort, ls, cat, mkdir, rmdir, Cd and
some of Unix administration commands.

Scheduling job by at and crontab feature Managing Objects with Data Dictionary Views,
Retrieving Data Using Sub queries etc.

Basic Knowledge in Shell Scripting Good knowledge of External table, SQL

Use a regular expression to search for multiple similar Loader export import (EXPDP/IMPDP & EXP/IMP).
strings.

Replace one pattern with another in sed. Work experience of managing database
Use the power of grep, sed, ps and gunzip.

Python
Good knowledge of List, Tuple, Set, Dictionary Functions, Comprehension

Interpersonal Skills
● Confident, Optimistic.
● Focused, Hardworking and Passionate.
● Ability to work proactively in a team.
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Education
● B.C.A.: 2020
● Intermediate: 2017
● High school: 2014

Skills
● Languages : Scripting (Bash), SQL
● Operating System : Unix, RHEL Linux, Windows
● Database : Oracle
● Extras : Basic python

Work Experience
PRODUCTION SUPPORT ENGINEER
● Oranix Technologies Pvt. Ltd. - 15/03/2021 to Present
● Project Name : Connectiva
● Platform : Linux/Tomcat/Oracle
● Language Used : Linux, SQL
● Team size : 17 members

Highlights
● Over 2 years of IT industry experience as L1/L2 support encompassing defined skill set, roles and industry
● verticals.
● Excellent Technical Analysis Skills with ability to understand and translate business associated challenges
● with an IT solution.
● Strong database skills, Agile Methodologies
● Lead multiple roles for the telecom Industry.
● Sincere, hardworking and result driven, eager to learn new tools & technologies quickly.
● Adaptable to any kind of environment.
● Flexibility- Ability to do work in both group and single.
● Good communication and writing skills.
● Ability to coordinate with large groups.

Roles
● Work as L1/L2 in telecom operation.
● Provide service to clients according to SLA agreement.
● Provision services to users-group as per requirement.
● Monitored the servers and performed troubleshooting steps (End to End monitoring)
● Managing service, change and incident request JIRA.
● Handling Linux and Windows Application Server
● Some knowledge on implementation of agile methodology.
● We also do troubleshooting and RCA of various incidents.
● Proper issue resolution, Issue/Trend Analysis, RCA sharing with business, Proper Incident, Problem and
● Change management.
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● Proactively monitor and manage application a system resources: daemons, processes and CPU / Memory
● utilization.
● Getting tickets from the client side on the JIRA tool and resolving them.
● Management of Outages on the complete IT Infrastructure of the client. This involved sending out
● appropriate notifications, identifying the clients impacted, and providing status update to the Business
● Impacted.

Personal Details
D.O.B. : 13.September.1998
Father’s Name : Mr. Vipin Kumar Garg
Marital Status : Single
Gender : Male
Religion : Hindu
Permanent Address : 5/710, Shakti Nagar, Gular Road, Aligarh

Declaration
I declare that all the above information given is true to the best of my knowledge.

Date : _____________________________________
Place : _____________________________________
(Rahul Garg)