Score Meaning Product or service Machine/equipment
10 Hazardous without warning Failure will cause harm to user without warning. Failure will cause harm to operator without warning. 9 Hazardous with warning Failure will cause harm to user with warning. Failure will cause harm to operator with warning. 8 Very High Failure makes it impossible to use. Failure will prevent use of equipment. 7 High Failure is noticeable by user. One can use it but the performance Failure will cause 100% faulty output. is substantially lower which affects user satisfaction substantially. 6 Moderate Failure is noticeable by user. One can use it but the performance Failure will cause substantial faulty output. is moderately lower which moderately affects user satisfaction. 5 Low Failure is noticeable by user. One can use it, but the Failure will cause minor faulty output. performance is a little bit lower which has a little bit effect on customer satisfaction. 4 Very low Failure is noticeable by user and affects performance and Failure will cause minor/severe/100% faulty output but can satisfaction. But it can be easily overcome with easily be overcome with modification(s)/actions. modification(s)/actions. 3 Minor Failure is noticeable by user but does not affect performance. Failure will lead to substantial performance loss without affecting output quality. 2 Very minor Failure is not noticeable by user and does not affect Failure will lead to minor performance loss without performance. affecting output quality. 1 None Failure is not noticeable by user and will not affect the use. Failure will not affect performance or output quality.