THE RED SEA AIR Issue 1, Rev 0

AIRCRAFT DISPATCH CENTER

SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

THE RED SEA AIR SERVICES COMPANY

(FLY RED SEA)

AIRCRAFT DISPATCH
STANDARD OPERATING PROCEDURES

STANDARD OPERATING PROCEDURES

ISSUE 01
REVISION 0
DATE 1st August 2023

Name of Organization THE RED SEA AIR SERVICES COMPANY

Air Operator Certificate Number RSG/AC/053
Business Address Red Sea International Airport – MRO Hangar
Postal Code 12382

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 THE RED SEA AIR Issue 1, Rev 0
AIRCRAFT DISPATCH CENTER
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

These Standard Operating Procedures have been created by the Aircraft Dispatch office under the authority of the Director –
Ground Operations to provide a single reference document that will be used to facilitate as training material for all staff
members.
NOTES:
 This document shall not relieve any user of their obligation to familiarize themselves with the entire suite of TRSASC
Operational Manuals and their content.
 This document ONLY combines information Accepted by the GACA in other operational manuals and shall not contain
new policies or procedures that have not been stipulated in all Controlled Operational Manuals

CREATED BY DATE SIGNATURE

Israr Ahmed
11/12/2023
Supervisor – Aircraft Dispatch

APPROVED BY DATE SIGNATURE

Alin Tudor
11/12/2023
Director – Ground Operations

The Management Team Mentioned above confirms that these STANDARD OPERATING PROCEDURES are
written in accordance with the Accepted GACA Operational Suite of Manuals.

SOP HISTORY
This SOP has been drafted in order to define the Standard of operations for the Aircraft Dispatch Center and ensure that this
Section of the AOC is compliant with all internal and external regulatory requirements as well as industry best practices.
SOP LOCATION
The custodian of all SOPs shall be the Supervisor – Aircraft Dispatch Center and the information enclosed in this SOPs shall be
retained in both soft and hard copies in the Aircraft Dispatch Center under control by the owner and readily accessible to all
dispatchers for reference. All SOPs are issued under “Read and Acknowledged” and this shall be achieved either in soft or hard

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SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

copy prior to duty assignments to any new joining staff.

SOP OWNER
Name Department
Israr Ahmed Supervisor - Aircraft Dispatch
SOP REVISION HISTORY
SOP Number Initial Issue Date Date of Next Revision / Review
SOP – ADC - 001 01st Aug 2023 AS REQUIRED
Revision Number Revision Date Summary of Changes
- - -
SOP APPROVALS
This SOP has been approved by:
Name Title
Alin Tudor Director – Ground Operations
DISTRIBUTION
Name Title Method of Distribution
E-copy Hard Copy
ALL AIRCRAFT DISPATCHERS ☒ ☒
DIRECTOR GROUND OPERATIONS ☒ ☐
POSITION HOLDER DIRECTOR FLIGHT OPERATIONS ☒ ☐
ACCOUNTABLE EXECUTIVE ☒ ☐
PASSENGER SERVICES TEAM ☒ ☐
ALL MEMBERS
GROUND HANDLING TEAM MEMBERS ☒ ☐
GROUND HANDLING COMPANIES ☒ ☐
EXTERNAL SERVICE FRS OPERATING AIRPORTS IN KSA ☒ ☐
PROVIDERS
OTHER AS REQUIRED ☒ ☐
NOTES:
 Any changes to the SOP shall be communicated by the Supervisor-Aircraft Dispatcher with adequate time in advance in
order to ensure that training (if necessary) can be scheduled, and software changes have adequate time for implementation.
 The confirmation of receipt of this email will be accounted for as information/procedural change RECEIVED,
ACKNOWLEDGED, and RELEASED FOR OPERATIONAL IMPLEMENTATION.

1. GENERAL
This SOP will provide a detailed overview of the current internal and external regulatory requirements (GACARs & TRSASC)
that must be complied to by all staff exercising the responsibility of an Aircraft Dispatcher for The Red Sea Air Services
Company.
TRSASC Aircraft dispatchers will operate in accordance with applicable GACARs, and TRSASC policies and procedures.
ADs are to remain compliant with any and all other Operational Procedures or processes laid out by the Supervisor – Aircraft
Dispatch under the authority of the Director – Ground Operations and not described herein in this document.
The Aircraft Dispatcher and the PIC are jointly responsible for pre-flight planning, delay, diversion, or cancellation of any
flight in compliance with the duty authority assigned to them. This will give the dispatcher the responsibility and the authority
of the operational control of each flight operation.
The following are general guidelines that must be adhered to by the Opening Shift of the Aircraft Dispatch Center:
1. REPORTING FOR DUTY

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AIRCRAFT DISPATCH CENTER
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

1. TRSASC as a VFR Operator with strict operational timings described as Visual Flight Rules – Sunrise to Sunset – has
1 the obligation to ensure that no flights are scheduled prior or after the above-mentioned guidelines.
a All TRSASC Aircraft shall be scheduled to arrive at their Main Base 20 minutes prior to the reported Sunset
Time of the day. (The 20 Minute rule accounts for the total duration of flight to the closest alternate / diversion
aerodrome)
b The Opening Duty (First Shift) Aircraft Dispatcher shall always be scheduled to report for duty minus 01 Hour
prior to the first scheduled aircraft movement of the day.
c The Duty Aircraft Dispatcher shall need to ensure that he reports to his immediate supervisor arrival on duty by
using the Company Provide Duty mobile and sending a Text Message with the following predefined message -
Duty Commencing -
NOTE:
 In the eventually that an Aircraft Dispatcher cannot reach its designated working location at the scheduled
reporting time they are required to inform their immediate supervisor with a minimum of 2 Hours’ Notice
via PHONE CALL, NO other means of communication is accepted.

2 AIRCRAFT DISPATCH CENTER OPERATIONAL READINESS CHECK

2.1 Before starting the shift Aircraft Dispatcher needs to ensure that the Aircraft Dispatch Center is staged for
optimal operational delivery and the below is an outline of the minimum checks that shall be conducted
before any work commences:
a Internet/Wi-Fi is working
b Electricity is working
c Radio Communication System is working
d Flight Tracking System website is accessible and login details are allowing access to TRSASC Account
e Ensure that the Air Conditioning System is working as to provide a comfortable working environment
f Ensure that the Water Dispenser is working, and water is available for the same
2.2 Turn on the Aircraft Dispatch Center Duty Laptop and ensure that you login using your own credentials
a Ensure that credentials and access to KSA NCM website and OEUA Water Aerodrome Website are working
b Ensure that credentials and access to SANS Website are working
c Ensure that credentials and access to TRSASC Operational Software are working
d Ensure that the printer/scanner are working with the laptop and your specific login
e Ensure that credentials and access to ADC Duty Email are working
f Ensure that the ADC Duty Laptop is connected to the docking station that enables the following devices:
 2 TV displays
 2 Computer Screen Displays
2.3 Turn On the 2 TVs and ensure they are setup as follows:
a TV 1 –KSA National Center of Meteorology Weather System will be displayed on this device at all times.
The Website shall be operated from a Single Internet Browser Window that is opened and moved on the said
auxiliary unit.
b TV 2 – TRSASC Spider Tracks System shall be displayed from the Aircraft Dispatch Center Account (NOT
INDIVIDUAL) and this website shall run from a Single Internet Browser Page.
2.4 Ensure the Digital Clock is set with the time and date for the current Day
a Time on the Digital Clock shall be setup in ZZ format at all times
b
2.5 Ensure that the working space is clean and free of clutter
a Clutter is defined as anything outside of the normal working tools/equipment that is required to conduct the
duty of an Aircraft Dispatcher.
2.6 Ensure that the ADC Landline is operational and NOT SET ON SILENT
2.7 Ensure that the ADC Duty Mobile is turned on and NOT SET ON SILENT
2.8 Ensure that TRSASC Contact registry is available on the desk

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AIRCRAFT DISPATCH CENTER
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

2.9 Ensure that all Vendors contact details that are required to be used by TRSASC are readily available for usage
NOTES:
 If any equipment, facilities, or services are IN OPERATIONAL the person identifying the fault is required to take the
following action:
o Troubleshoot the issue to their best of their ability until a solution is found
o If the troubleshooting was not successful or above the level of competency of the person undertaking the task
this shall be Reported to the immediate supervisor and Facility Defect Report shall be filled.
3.0 Check the END OF DAY REPORT SHEET provided from the previous operational day and ensure the
following
a Aircraft MEL Check
b Serviceability of Aircraft as a result of the Post Flight Checks done by the Maintenance Department
c Flight Operations Staff reported for duty as assigned in the OFP.
d TRSASC Ground Handling Staff Reported for Duty as assigned in the OFP.
e TRSASC Passenger Services Staff Reported for Duty as assigned in the OFP.
f 3rd Party Ground Handling Services Provider has reported for duty as part of the assignment
g No facilities, or equipment issues have been reported that can affect the course of the operation scheduled for
the day.
3.1 Aircraft Scheduled Movement for the Day
a Ensure that if there are any changes to the OFP Program same is communicated to the AOCC (OERS) on the
below emails:
1 ialsuhaibani.cw@daai.ie, nallehaimi@daai.ie, nnasser-albalawi.cw@daai.ie, faljuwayid@daai.ie
2 ggruber@daai.ie
CC to below Addresses
3 Alin.Tudor@RedSeaGlobal.com
4 Borislav.Gerorgiev@redseaglobal.com
5 Timothy.Kachur@RedSeaGlobal.com
6 Rajiv.Wickramage@RedSeaGlobal.com
7 Lee.Miles@daai.ae
8 Michael.Lenane@RedSeaGlobal.com
9 Abdulaziz.Alabdan@RedSeaGlobal.com
1 GroundHandling@redseaglobal.com
0
1 Paxservices@redseaglobal.com
1
1 Operations.Control@redseaglobal.com
2
1 Sanjay.Prasad@redseaglobal.com
3
1 Stephen.Apter@redseaglobal.com
4
1 Richard.Squire@redseaglobal.com
5
3.2 Ensure that the on-duty Dispatcher Attends the Morning Briefing at 09:00 LT
a Meeting Address Through Teams: Daily Stand-Up RSI.
b The DAD attending the meeting shall take noted of any relevant points affecting the Operation of TRSASC and
this shall be brought to the attention of the Supervisor – Aircraft Dispatcher
 This shall be done in the form of an email or direct communication over phone.
c Ensure you verify the Asset Registry as to ensure that all Assets, Staff, Commercial agreements are valid
and ready to be scheduled for Operation as an if required.

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SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

d Review the logbook for any pending issue subject that may require action or follow-up.
e Review the latest weather TAF & METAR for the airports and water aerodromes’ that will be operated to/from
and the significant weather charts for the routes that will be flown by the flights.
f Ensure that the weather data reviewed is current, accurate and complete as per the standard format available in
the weather section of the NCM (National Center of Meteorology) or from other weather web site`s to tally and
ensure the correct weather data.
g Ensure that the NOTAMS reviewed is current, accurate and complete as per the standard format available in
the NOTAM section of the SAN`s Website.
h Ensure that each aircraft assigned to operate a flight can accommodate the required passengers, fuel, payload,
maximum allowable take-off weight and Maximum landing weight and CG is within the envelope.

3.3 GACA-Transport requirement to submit the Aircraft Flight Plan and Passenger Manifest
a https://www.gaca.gov.sa
b Once you login to GACA page:

 Select E-Services
 Select Flight permits (Oboor)

c It will take you E-services page as shown

below

 Input Email address

 Input password
 Input Capche

d Once all details are filled in, it will take you

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to the security page.

 Go to operations email
 Go to GACA OBOR SYSTEM folder
 Copy Security code and input the code
 Input Capche

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e Under General Aviation select List all

Clearances

f Once you select (List All Clearances) it will

take you to Request Number page.

310429 – HZ-SEC
310421 – HZ-SEA
310419 – HZ-SEB

Do not select any options except the below:

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AIRCRAFT DISPATCH CENTER
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
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g Once you select Flight clearance

notifications, it open a new screen as per
the picture incorporated here.

Kindly input all the information as below:

 Aircraft Registration
AS APPLICABLE
 Call Sign
ALWAYS SAME AS AIRCRAFT
REGISTRATION
 Pilot Name
AS APPLICABLE
 Departure Airport
RSI – OERS
 Departure Date
AS APPLICABLE (DATE OF
FLIGHT)
 Departure Time (UTC)
AS APPLICABLE (STD)
 Arrival Airport
RSI – OERS
 Arrival Date
AS APPLICABLE (DATE OF
FLIGHT)
 Arrival Time (UTC)
AS APPLICABLE (STA AT
DEPARTURE AERODROME)

On General Remarks:
Put the routings EX: OERS-OEUA-OERS

NOTES:
Ensure that you attach the passenger
manifest, the name of file should not
contain any apex or space.
EX: PaxmanifestU210CR111C240315
f Once you fill all above required details click OK and it will go to GACA Transport.

3 START PREPARING FOR DISPATCH RELEASE. - PRE FLIGHT -

3.1.1 Before Closing the ADC the Closing Shift Duty Aircraft Dispatcher will created and submit the

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AIRCRAFT DISPATCH CENTER
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

Computerized Flight Plan (CFP) to SANS and ADNC through the following email addresses:
jcc.com@sans.com.sa, ANS-ADNC@gaca.gov.sa -
Adhere as close as possible to the prescribed format detailed in the QRH-

b No later than 15 Mn`s after the submission over email the Duty DAD shall CALL and OBTAIN VERBAL
ACCEPTANCE of THE Flight plan through the telephone number +966 12 685 0532.
c Duty Aircraft Dispatcher will record and file all the PHONE CALL recordings on Teams Files Shared folder,
file name dispatch release and backup need to be saved on desktop folder and Hard copy, Aircraft dispatch
Supervisor needs to ensure all documents are filed as per TRSASC policy.
d The DAD shall create a folder for each flight that is dispatched under their authority, this folder shall be named
as per the below example:
 HZSEAFLIGHT110B231105
e The DAD creating the flight release will NOT PROCEED in releasing any flight that has not obtained
acceptance of SANS Flight Plan Submission.
NOTES:
 Any Accepted Flight Plan shall remain Valid for a maximum of 01 Hr.
 Any delay to the STD for more than 01 Hr. required the submission of a Revised flight plan and a REVISION to the
TRSASC OFP for the day needs to send to the operating Crew and AOCC through email and call.

3.1.2 Ensure below details are filled correctly in the OFP

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b Main Base – Red Sea International Airport OERS

c Date
d Aircraft Reg:
e Aircraft Type
d Sunrise Time – Ensure that you check x website in prior to inserting the details
e Sunset Time - Ensure that you check x website in prior to inserting the details
f PIC Name
g Co-Pilot Name
h Ops Type
i Flight Number
J Assign Flight Type (Refer to SOP: FRS-ADC-SOP-0005)
k Assign Flight Number (Refer to SOP: FRS-ADC-SOP-0005)
l Check both the PIC and Co-Pilot name are the same as above
m Departure Aerodrome
n Destination/Arrival Aerodrome
o STD - Scheduled Time of Departure
p STA - Scheduled Time of Arrival
q Once the flight comes back to base (OERS) Take Flight timings from PIC and update ATD, T/O Time, LDG
Time, and ATA
r Number of PAX – Male, Female, Child and Infant If any
s Number of Revenue or Non-revenue Pax
t Fuel Remaining, Fuel uplift, and Total FOB
u Ensure check GACA License Validity for PIC and Aircraft Dispatcher
v Ensure check GACA Licensee Number is correct
NOTES:
 Only after you have verified your personal GACA Credentials are correct and valid proceed to insert your
signature
3.1.3 The pre-flight calculations of usable fuel required for a flight shall be the total amount of all the below
stipulated limitations (For further information refer to TRSASC – OMA – Fuel Policy -
a Start and Taxi Fuel – Fuel consumed before take-off
b Trip Fuel – The Amount required to fly from point A to point
c Contingency Fuel – (Unforeseen factors) No less than 05% of the planned Trip fuel
d Final Reserve Fuel - Fuel to fly for an additional period of 45 minutes at 1,500 ft above aerodrome elevation.
e OERS/RSI Fuel Provider Contact Details: redsea@apsco-Ksa.com, Fuel Dispatch number +966 59 726 6660
NOTE:
 Discretionary fuel, which must be the extra amount of fuel to be carried at the discretion of the PIC and consistent
with fuel supply policies implemented by TRSASC.
 For Planned or Unplanned Fuel Uplift at RSI/OERS Airport please use the below contact details:
o Email: redsea@apsco-Ksa.com – (Email shall be used for all scheduled uplifts and the requests shall be made
by the Late Shift / Closing shift ADs for the subsequent day)

3.1.4 Any Aircraft Dispatcher MUST ensure that any flight released under their responsibility follows the Aircraft
Flight Manual limitations related to the Weight and Balance and CofG.
 NO TRSASC operated flight shall be released without the dual signature on any Weight and Balance / Load
Sheet from the Aircraft Dispatcher creating the said form and the Pilot in Command operating the flight.

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a B.E.W - Weight (Basic Empty weight of A/C)

b PIC and CO Pilot weight (Combined if flying together)
c Input the accurate Passenger weight for all 04 Rows, as TRSASC policy use either STANDARD or ACTUAL
passenger weights – NOT COMBINED –
TRSASC Passengers Standards Weights are as follows:
I. Male – 198 Lbs.
II. Female – 159 Lbs.
III. Children – 77 Lbs.
NOTE:
 The above standard weight shall be used only when passengers are traveling without personal items and their
baggage has been accounted for separately.
d Baggage Extended Compartment (BEC) weight if any
NOTE:
 Aircraft Structural Limitation of BEC:
o HZ-SEA – 100 LBS.
o HZ-SEB, SEC, SED – 150 LBS.
e Float weight restrictions as per the configuration
Fixed Controlled Weight inside all Aircraft Float AFT Left Locker:
 60 lbs. of weight is locked on the Aircraft Load Sheet, and this shall not be modified. (Aircraft Fixed
Equipment)
f Fuel weight
NOTE:
 Once weights have been calculated, ensure that the weights are not exceeding the Aircraft MTOW, MLW on land
and water and check the C.G is within the envelope.
3.1.5 All the weather for operating destination should be from NCM website. METAR, in case NCM website is down
or under maintenance, use Aviation weather website as temporary data. However, the Duty AD shall ensure that
once the system is working as normal the Flight Release Folder for the Flight or Day of Operation contain the
data from NCM.
a Duty dispatchers need to ensure that the only accurate and the latest revision are used as part of the Flight Release
package, up to the latest 60 minutes.
b In case of any forecasted Adverse/Potentially Hazardous Atmospheric Conditions this information shall be brought
up to the attention of the Director - Flight Operations and Director - Ground Operations for decision making for the
flights remaining / affected.
1. If any changes or cancellations are foreseen as a result of Adverse Weather Conditions (Wind, Visibility) or any
other that are above the legal operational limits, this shall be brought to the attention of TRSASC Commercial
department in order to ensure that the Commercial Program is revised, and passengers are informed of any
potential delays or cancelations.
The Duty Aircraft Dispatcher shall ensure that this is done via Mobile (immediately as the situation occurs) and
followed by an email.
NOTE:
 EX: If Flight ETD 0900 Lt , do not wait till 0800 Lt for weather to update, you can use the previous hour
weather, as we need to send the OFP & Flight release 01 Hour prior to departure

3.1.6 Duty dispatchers need to ensure that the weather data at any water aerodrome is obtained from the Water
Aerodrome Operations Team available on site, and this is submitted at minimum 30 minutes in advance of
the Scheduled Departure Time of the Aircraft.
At minimum the below information shall be made available by the Water Aerodrome Operations Team:
a Wind Conditions – Speed, Direction
b Sea State - Wake/Wave Direction and Height
c Water Runway Sweep
d Runway Clearance

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e Wildlife Clearance
f Water Aerodrome Markings are in place and available on aerodrome
G Landing Clearance
NOTES:
 TRSASC Flight Crew are required to communicate/transmit over radio the position of their Landing Gear
both for water landing (Water Aerodromes) and for solid runways (Aerodromes)
o Water Aerodrome Landing and Take-Off– 4 BLUES
 The Dispatcher receiving the message is required to acknowledge and restate the position of the
landing gear
If their no message or message is not clear the Dispatcher MUST request for Gear Check over the radio to the
Pilot in Command.
3.6. Meteorological Information Data Buoy at Ummahat Water Aerodrome - automated system -
1 a Go to your Internet Browser
b Type http://45.8.225.202:3000 – It will direct to below login page
c
Login Id – waver
Password – Waver@2023

d Once you input login details, below page will display with all required Water Aerodrome Data

e On the left-hand side of above pic, you will find all required Parameters with Real Time Data and Time and it
will be updated every 10 Mins.

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1. Wave Data Wave Height – In Meters

Wave Direction
Wave period – calculated per second
2. Weather Data Temperature – In Celsius
Pressure – In hecto Pascals
Humidity
Wind Speed – In Knots
Wind direction
Precipitation – Ex: Rainfall, Snow, Sleet and Hail
f On right-hand side of above pic, you will find Current Temperature and Cloud condition
g On right-hand side of above pic, you have Wind Direction with Wave height and its peak
h On right-hand pic, there is a wave Graph
which shows Wind speed and wind Direction

 Vertical line shows the Wind speed in

Knots
 Horizontal line shows Date and time
 Keep the curser on the time it will show
Wind coming from and Wind speed

i Below is the DATA need to be taken from the Environmental Monitoring system and to be updated on OFP
for weather report at Water Aerodrome

j In case of system error, Water Aerodrome Operations Team available on site will send the current sea state
report and this is submitted at minimum 60 minutes in advance of the Scheduled Departure Time of the
Aircraft.

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3.7 PASSENGER AND BAGGAGE MANIFEST - TRSASC Commercial/Reservation department shall ensure
that minus 24 hours before the scheduled time of departure of a flight the minimum information such as
Passenger Name, Gender, Age, Medical Conditions are made available for the purpose of flight planning.
The Ground Handlin Agent or TRSASC Passenger Services team shall ensure that travel documents
relevant to the operations of any Domestic Flight in the Kingdom of Saudi Arabia are shared at minimum
30 minutes prior to the scheduled departure time of the flight with the Duty Aircraft Dispatcher.
a Name of passenger as per Passport, Iqama, or National ID
b Check-in baggage weight (23 Kg)
c Carry-on baggage weight. (07 Kg)
d Passenger Item (1 Kg)
e Check the total weight
f Ensure the baggage has been Tagged with Tag number
g Ensure that Ticket number is issued
h Assign the Seat Number, according to W&B requirements.
i Ensure that the assigned Aircraft and respective Flight Number are mentioned.
j Any Comments
3.8 NOTAM TRANSMITTAL - Duty dispatcher need to ensure that the NOTAMS have been generated by
SAN`s website and should be latest from AIP and PIB.
a Once NOTAMS has been downloaded, save, and send the NOTAMS to respective PIC O/B
3.9 AIRCRAFT SECURITY CHECK - should be conducted by the Ground operations Supervisor and to be
checked as below and signed digitally and sent to Dispatch Office.
a Seat Pockets have been searched
b Areas under the seats, between seats and between the seats and Walls Have been searched
c Flight deck Area has been searched
d Aircrafts storage compartment has been searched
e Aircraft floats compartments have been searched
f 100% of lifejackets and pouches have been searched
3.10 DIVERSION - In case of any diversion below action to be taken
a Inform Director ground operations immediately.
b Check the Weather conditions at the Alternate Airport
c Inform ATS / AOCC about the Diversion to Alternate
d Inform selected Aerodrome of Imminent Aircraft Arrival
e Ensure Passenger arrangements are done by Director Ground Ops
f Inform PIC that arrangements have been made.
g Check with PIC if there are any other Aircraft Related arrangement that need to be made (AOG/MX on
Arrival, EMR
h Continue Flight Watch up to Alternate Airport
i File incident report on IQSMS once all details are available.
NOTE:
 Brief the PIC about the OFP, Acceptance of Flight Plan, Weather, Notams and Dispatch the flight release.

4 DISPATCHER RESPONSIBILITIES DURING FLIGHT

4.1 FLIGHT WATCH - A Duty Aircraft Dispatcher shall remain in contact with the ground unit via Radio with
PIC and send movement messages, monitor route track, and position reports, during flight through Spider
Track system.
a Spider Track should be always live and connected to Operations laptop with TV 1
b Duty Aircraft dispatcher will also make sure that the flight runs in accordance with the planned route (VFR)
by monitoring through the flight Tracking system.

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c Any approaching storms or other circumstances that could compromise the safety or efficiency of the aircraft
should be immediately contacted to PIC and Director Ground Operations about the current situation,
d Extra flight time caused by re-routing or by other reasons should be relayed to Aircraft Dispatch supervisor
and Director ground operations as soon as possible to avoid putting the Crew legality in critical periods.
4.2 RADIO (VHF) COMMUNICATION
4.2.1 Contacting an Aircraft from the Aircraft Dispatch Center:
a HZ-SEB from DISPATCH – This is the message all Dispatcher will use to contact an Aircraft
b Once passenger have been loaded onto the aircraft and the Ground Handling Team has released the flight
(Block off) they shall transmit to the Duty Dispatcher the following message:
 DISPATCH FROM GROUND
o “HZ-SEB has departed from STAND 21 for OEUA”
c When aircraft wants to address you, they will say DISPATCH and then HZ-SEB and will give the
message, EX: DISPATCHHZSEB
Once the Aircraft has safely reach cursing altitude the PIC must report to Duty Dispatcher the following:
 ATD – Actual time of departure
 POB – People on board
 ETA – Estimated time of arrival
The Dispatcher receiving the message shall keep a personal log containing all the information mentioned
above.
d When An aircraft reaches the Water Aerodrome, above format remains the same, they will Address
Company boat Aircraft craft Call sign, EX: COMPANYBOATHZSEB
e Ensure that PIC informs you that 04 BLUES (the callout of Landing Gear Configuration is crucial for
our operations, the Message needs to be treated as a HIGH IMPORTANCE transmission, as if the
aircraft confirms 4 Blues for water landing that means the Landing Gear is retracted and in the
CORRECT configuration for that flight stage) and full stop landing, before they land on water
Aerodrome
NOTES:
 The same process described above shall be replicated at Land based Aerodromes with the following
transmission change:
o 4 GREEN Landing confirmation (This transmission means that the landing gear configuration of
the aircraft is set for Landing on a Land Based Aerodrome – GEAR DOWN - )
4.2.2 RADIO (VHF) FAILURE
a Check the Live location of the Aircraft via the Spider Track System
b Contact the Water Aerodrome Operations Team and obtain information on the aircraft, either if this can
be achieved via A2G Handheld Radio from the Water Aerodrome or If the Water Aerodrome has visual
contact with the aircraft.
c Attempt to contact the Aircraft PIC via Spider Tracks Messaging System
d Attempt to contact the Aircraft Captain via Mobile or WhatsApp communication
e Contact ATC / AOCC TWR to ascertain the position of the Aircraft
f Aircraft Dispatcher supervisor will make the report for any Incident or Accident
NOTE:
 In case of Complete loss with Aircraft communications or unable to contact PIC or Track through Spider
Tracks system or Aircraft does not land to its destination by its ETA and passes 30mns from ETA,
immediately report to Director Ground Operations and Aircraft Dispatch Supervisor, Aircraft Dispatch
supervisor will active the Emergency plan through TRSASC ERP policy and send message through
IQSMS.

5 DISPATCHER RESPONSIBILITIES POST-FLIGHT

5.1 Duty Aircraft Dispatcher is responsible for closing the flight and taking the debriefing from operating pilot

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and proceed with archiving (E-copy / Hard Copy) the following documents:
a In case of any technical issues, same to be informed to the maintenance department.
b Inform to ATS /AOCC Tower to close the Flight plan +966145142323
c Maintain all Radio communication records for operated flight.
d Make a File on shared folder Teams File for Flight release and file all necessary flight documents as follows.
e SANs Flight Plan
f OFP package
g Flight Plan Acceptance Recording
h Flight Plan Closing Recordings
i And Diversion Report if any
j NOTAMs
k Duty Aircraft dispatcher shall make a printout of all OFP / Dispatch releases and file in records for minimum 03
Months as per GACAR 135. (TRSASC recommends to keep till lifetime)
l backup 2nd copy in case of the used system failure at any time. saved at Desk Top Folder (TRSASC Flight
Record)

6 HANDOVER BETWEEN SHIFTS

6.1 All Dispatcher shall remain on duty until the next DAD reports on duty and full handover as detailed below is
completed and acknowledge by both parties. No Handover will take place during scheduled flight operations
activities.
a The Dispatcher handing over shall present to the receiving party the Program completed (Aircraft Operations,
Flights, Passengers, Delays, Fuel Uplift, or any other relevant information) up to the point of the handover.
b Fleet scheduled for operations and available Standby Aircraft
c Aircraft AOG/Tech issues reported up to the handover point
d Aircraft Parking Bay confirmation and Allotment for the day.
 The Receiving Dispatcher shall require to prepare the next day stand allocation in accordance with the
commercial program.
e Operating and Standby Flight Operations, Ground Operations, and Maintenance Crew) status for remaining
flights for the Day
f Aircraft Status for all Aircraft that have finished their operational program, as a result of the Post Flight Checks
done by the Maintenance Department.
g 3rd Party Ground Handling Services Provider schedule for delivery of remaining operational program.
h Provide an update on facilities, equipment or other operational matters that might have been reported up to the
handover point and can affect the course of the operation scheduled for the day.
i Flight plan submission that requires follow up with SAN`s
j Handover off all Flight Plans that need to be completed for the rest of the Day and submitted to SAN`s
k Handover of any OFP (Flight Closing) that needs to be notified to ATS/AOCC
l SOFT COPY DOCUMENT RETENTION
All CFP/OFP and all radio / telephonic recordings are filled/stored on Teams shared folder
 Second copy of CFP/OFP and all radio / telephonic recordings are filled/stored on the Duty ADC
Laptop “Desktop TRSASC Flight Records”
The Dispatcher handing over is required to present to the receiving shift the location of all above mentioned
information and their contents.
The Dispatcher accepting the handover has the obligation to ensure that all records are in an acceptable
format as described in TRSASC SOPs and his duty commencement is an acceptance of the same.
m HARD COPIES DOCUMENT RETENTION
All CFP/OFP hard copies shall be printed, filled, and stored in the Dedicated Lockable Storage unit inside the
Aircraft Dispatch Center
n The Dispatcher handing over is required to present to the receiving shift the location of all above mentioned

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information and their contents.

o The Dispatcher accepting the handover has the obligation to ensure that all records are in an acceptable
format as described in TRSASC SOPs and his duty commencement is an acceptance of the same.
p Handover the Dispatch Duty Mobile
q Once the above-described Handover is completed the same shall be formalized by a Shift Sign off Form that
shall require the signature of both parties.
r Dispatcher Handing over can now proceed to: Sign Out as per TRSASC policy
s Dispatcher Receiving the Handover is now responsible for the Operation of TRSASC Aircraft Dispatch Center.

7 AIRCRAFT DISPATCH CENTER OPERATIONAL CLOSURE FOR THE DAY

7.1 The Duty Dispatcher
a Check the Technical log sheet and file into their respective Aircraft records
b Plan and prepare the next day operation OFP / Flight release and File the SANs Flight Plan for next day
operation
c Ensure that all operating pilots received their next duty message on WhatsApp by 1800LT.
d Ensure that all day flights documents are saved in two locations,
 On share folder Teams Files
 02nd Copy on Operations control desktop top folder (TRSASC Flight Record)
e As per GACAR, take a Hard copy of CFP, OFP package /Flight release and NOTAMS and keep it in a secured
area for minimum of 06 Months.
f Ensure that SANs CFP and all Original OFP / Flight Release package, Water Aerodrome Report, Notams are
properly file and placed in their original location.
g Ensure that proper hand-over and complete briefing has been prepared to next flight dispatcher.
7.2 Aircraft Dispatch Center Operational Check Before Closing the Office
Prior to closing the Aircraft Dispatch Center, the Duty Aircraft Dispatcher shall ensure the office is staged as
outlined below in order to ensure that the following day opening shift has minimum operational disruption in the
workspace.
a Ensure that Internet/Wi-Fi is working, so next day DAD has no issues in regard to start the shift with
connections. If any issues found immediately need to resolved, it or need to report to Aircraft Dispatch
supervisor.
b Electricity is working, no wiring has damage or jutting out, so it does not harm any person at work
c Before closing the Radio Communication System, always double check with a mock communication that is
working. If found damage or not working immediately inform to the Duty Aircraft Dispatcher, in absence of
ADS, inform Director Ground Operations.
d Check before you close that Flight Tracking System website that all historical data is present (from the
current day only).
e Ensure that the Air Conditioning System is working and set the temperature to a maximum of 23°C. Only 1
Air Conditioning Unit shall be left ON overnight.
f Ensure that the Water Dispenser is in working condition and have enough stock that it can fulfill next day, if
not ensure that you inform Duty Aircraft Dispatch Supervisor.

7.3 Turn off the Aircraft Dispatch Center Duty Laptop

a Ensure that you Logout from your Account on the Duty Dispatch Laptop and that same is SHUTDOWN.
7.4 Turn off both the 2 TVs.
7.5 Ensure that the Digital Clock is set and showing the time and date for the current Day and in working fine,
if not try and fix it or inform to the Aircraft Dispatch Supervisor
7.6 Ensure that the working space is clean and free of clutter before you close ADC office
a Clutter is defined as anything outside of the normal working tools/equipment that is required to conduct the

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duty of an Aircraft Dispatcher.

Ensure that the ADC Landline is operational and NOT SET ON SILENT and properly connected to the
b LAND / Wi-Fi
c Ensure that the ADC Duty Mobile is turned on and NOT SET ON SILENT and is charged
d Ensure that TRSASC Contact registry is updated and available on the desk, so that the next day DAD should
not find difficulties.
e Ensure that all Vendors contact details that are required to be used by TRSASC are readily available for usage
for DAD for next day
f Any Device, Equipment, System or not working or damage or any ADC office things are missing or damage,
immediately has to be reported to the Aircraft Dispatch Supervisor or to Director Ground Operations, ADS
need to make a report and submit to the Director
g Sign off duty in logbook.
h Sign out as per the TRSASC policy.

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