THE RED SEA AIR Issue 1, Rev 0

SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

THE RED SEA AIR SERVICES COMPANY

(FLY RED SEA)

SPIDER TRACKS
STANDARD OPERATING PROCEDURES

STANDARD OPERATING PROCEDURES

ISSUE 01
REVISION 0
DATE 1st August 2023

Name of Organization THE RED SEA AIR SERVICES COMPANY

Air Operator Certificate Number RSG/AC/053
Business Address Red Sea International Airport – MRO Hangar

ADC STANDARD OPERATING PROCEDURES Page |1

 THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

Postal Code 12382

These Standard Operating Procedures have been created by the Aircraft Dispatch office under the authority of the Director –
Ground Operations to provide a single reference document that will be used to facilitate as training material for all staff
members.
NOTES:
 This document shall not relieve any user of their obligation to familiarize themselves with the entire suite of TRSASC
Operational Manuals and their content.
 This document ONLY combines information Accepted by the TRSASC and shall not contain new policies or procedures
that have not been stipulated in all Controlled Documents

CREATED BY DATE SIGNATURE

Israr Ahmed
8/1/2023
Supervisor – Aircraft Dispatch

APPROVED BY DATE SIGNATURE

Alin Tudor
8/1/2023
Director – Ground Operations

The Management Team Mentioned above confirms that these STANDARD OPERATING PROCEDURES are
written in accordance with the Accepted TRSASC Policies.

SOP HISTORY
This SOP has been drafted in order to define the Standard of operations for the Aircraft Dispatch Center usage of TRSASC
Aircraft Tracking (Watch) System.
SOP LOCATION
The custodian of all SOPs shall be the Supervisor – Aircraft Dispatch Center and the information enclosed in this SOPs shall be
retained in both soft and hard copies in the Aircraft Dispatch Center under control by the owner and readily accessible to all
dispatchers for reference. All SOPs are issued under “Read and Acknowledged” and this shall be achieved either in soft or hard

ADC STANDARD OPERATING PROCEDURES Page |2

 THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

copy prior to duty assignments to any new joining staff.

SOP OWNER
Name Department
Israr Ahmed Supervisor - Aircraft Dispatch
SOP REVISION HISTORY
SOP Number Initial Issue Date Date of Next Revision / Review
SOP – ADC - 002 01st Aug 2023 AS REQUIRED
Revision Number Revision Date Summary of Changes
- - -
SOP APPROVALS
This SOP has been approved by:
Name Title
Alin Tudor Director – Ground Operations
DISTRIBUTION
Name Title Method of Distribution
E-copy Hard Copy
ALL AIRCRAFT DISPATCHERS ☒ ☒
DIRECTOR GROUND OPERATIONS ☒ ☐
POSITION HOLDER DIRECTOR FLIGHT OPERATIONS ☒ ☐
ACCOUNTABLE EXECUTIVE ☒ ☐
PASSENGER SERVICES TEAM ☒ ☐
ALL MEMBERS
GROUND HANDLING TEAM MEMBERS ☒ ☐
GROUND HANDLING COMPANIES ☒ ☐
EXTERNAL SERVICE
FRS OPERATING AIRPORTS IN KSA ☒ ☐
PROVIDERS
OTHER AS REQUIRED ☒ ☐
NOTES:
 Any changes to the SOP shall be communicated by the Supervisor-Aircraft Dispatcher with adequate time in advance in
order to ensure that training (if necessary) can be scheduled, and software changes have adequate time for implementation.
 The confirmation of receipt of this email will be accounted for as information/procedural change RECEIVED,
ACKNOWLEDGED, and RELEASED FOR OPERATIONAL IMPLEMENTATION.

1. GENERAL
This SOP will provide a detailed overview of the current internal and external regulatory requirements (TRSASC) that must be
complied to by all staff exercising the responsibility of an Aircraft Dispatcher for The Red Sea Air Services Company in regard
to Aircraft Watch.
1. HOW TO CREATE AN LOGIN ID AND PASSWORD ON SPIDER TRACKS
1 1.1. TRSASC Aircraft Dispatch Supervisor is the master Administrator of the Flight Tracking System, and he shall
1 provide access to individual, or organizations based on business requirements for accessing TRSASC Aircraft
Information. For those who require access an email shall be sent to the Supervisor – Aircraft Dispatch requesting for
system access alongside the business need justification. Withing 48 hours from the review of the said request access
or limited access shall be provided by the SAD by sending an invitation to the requesting users company email ID,

ADC STANDARD OPERATING PROCEDURES Page |3

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

through Spider Tracks.

Once you receive an invitation on your Email, Fill the details BELOW
a First Name
b Last Name
c Work Email Address
d Work Address, (Umluj Saudi Arabia)
e Work Phone Number
f Create Password
g Click on agree
h Sign up
1.1. Once you login to spider Track, you will be directed to HOME Page as shown on the below picture
2

1.1. On HOME Page, you will find below OPTIONS available.

3 a Flying
b History
c Spider Text – FUNCTION ONLY FOR USERS WITH PERMITTED / ENABLED ACCESS -
d Admin
1.1. IF you SELECT Flying, on the right-hand side of your screen you will have a series of icon options appearing (RED
5 ARROW ABOVE) and this can be used as described below:
a
Enables Full Screen View on your Computer screen

b Clicking on Track Display options, you will have the below options
 Show Latest Point – It shows the Live points of an Aircraft.
 Show full Track - It shows the full Track of Aircraft Flying or
Enroute
c
Clicking on Center MAP will direct you to Center the Map.

d If you click on the weather icon the below dropdown menu will appear –
SELECT AS APPROPRIATE -

ADC STANDARD OPERATING PROCEDURES Page |4

 THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

e Always select VFR , This will show the view applicabale for TRSASC
operation,
 Here you can go to WEATHER option and get the required DATA.
f
Helps ADC to assign Flight/Route cordinates on the MAP
 Further detials are provided below

g It can be used to measure a distance from any Point A to any Point B

directly on the system. This system future is used to conduct initial new
Routes Assesments.
 Click on Point A and from point A click to point B
 It shows the Distance in Miles,Kilometers, or Nautical Miles between
Point A and B
 To Remove the Distance just click on the points and deselct from
Measure Tool.

1. FLIGHT HISTORY
2 1.2. On Home page you have an option to view Historical Flight Data Information, if you wish to access this data click
the relevant ICON.

ADC STANDARD OPERATING PROCEDURES Page |5

 THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

1 b After you select History, it will direct to the history page to view flight history.
 Select the Dates from and to
 Maximum of 12 Months History can be Viewed
c Select the Options, to filter the required DATA
 Aircraft
 Duration (Greater than 01 Min)
 Distance (Aircraft Moved)
 SOS
o Still Active, Action to be taken
o Closed
d Once above Data is selected, Select an Aircraft Registration and you shall be redirected to recorded Aircraft
history page as below:

To Go back on home page, click on Arrow on A/C- REG shown on above picture on left Top 👈
e

1.3 HOW TO USE SPIDER TEXT

1.3.1 Spider Text can be used to send the messages between ADC and Aircraft or any other TRSASC registered user.
– FUTURE IS NOT AVAILABLE FOR NON-TRSASC PERSONNEL -
a To send messages through Spider Tracks, you need to have spider Track application on your system or
Mobile APP
b Go to Spider Track Home page, Select spider Text
c You will find all enabled users
d Select the contact person and write the message and then click on Send, the message will deliver
1.4 SETTINGS
1.4.1 Settings is very important to use the SPIDER TRACKS as it gives you to use below options
a  Organization
 People
 Aircraft

ADC STANDARD OPERATING PROCEDURES Page |6

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

 Share
 Billing
1.4.2 ORGANIZATION – BASIC INFORMATION
a It shows the profile of TRSASC as below
 Name of Company (RSG)
 Account Number
 Operation Type
 Fleet Size (Number of Aircrafts)
 City
 Country
 Time Zone and Contact Information

1.4.3 ORGANIZATION – Map Overlays, KML Layers allow you to add overlays onto the maps. A KML file can
define shapes and points, which can be used to define boundaries of airspace, training areas, current weather, or
waypoints that are not on the Google Map standard display. Spider Tracks can then easily be compared to these
features.
a Go to GOOGLE EARTH – Select Add placemark

ADC STANDARD OPERATING PROCEDURES Page |7

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

b  Give the Name (SP604) and select the Icons

from corner
 Feed the coordinates on Latitude
 Feed the coordinates on Longitude
 Select the Style color if required
 Select the Style Color for Icon
 Press Ok

c  It will save on Google Places, left corner

 Follow Arrow

ADC STANDARD OPERATING PROCEDURES Page |8

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

d  Right click and select Save Place As

 Save on Desktop

d  To activate your KMLs go to the Flying Page

 Select 'Map Layers'
 Select KMLs

ADC STANDARD OPERATING PROCEDURES Page |9

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

1.4.4 PEOPLE – USERS

a  TRSASC Members
 Can Add or Invite a member
 Only authorize to use by TRSASC Admin,
authorized by Director Ground operations.

1.4.5 PEOPLE - VISIBILITY

Visibility allows you to select which members within your organization can view tracks from your aircraft. It
allows you to set members who can see all aircraft by selecting all aircraft option in the drop-down selection. You
can also allow additional members to see individual aircraft by selecting the aircraft, checking the tick box for the
members, and click on save.
a  Select the Member
 Save

ADC STANDARD OPERATING PROCEDURES P a g e | 10

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

1.4.6 AIRCRAFT
It Allows member to ADD new Aircraft and install Spider Track on Aircraft and update the Aircraft details to
activate Spider Track
a Go settings, select Aircraft & spiders
b  Click on ADD Another Aircraft
 Click on Aircraft Picture, it allows you to
upload (Browse) the picture
 Input Aircraft registration number
 Input Make
 Input Model (Caravan 208 Amphibious,
Seaplane)
 Select Aircraft
o Fixed Wing
o Rotary Wing
o Undefined
 Input Manufactured Year
 Select Icon
o Default
o Fixed wing Single
o Fixed Wing Twin
o Rotary Wing

 Icon Color (RED)

1.4.7 ASSIGN SPIDER
 Click on Add Another Spider
 Enter Spider serial number
 Save

1.4.8 SOS SETTINGS

ADC STANDARD OPERATING PROCEDURES P a g e | 11

THE RED SEA AIR Issue 1, Rev 0
SPIDER TRACKS
SERVICES
STANDARD OPERATING PROCEDURES Date: 1st August 2023
COMPANY

a  Always Select All Aircrafts

 Select Tier 1 or Tier 2 to the Member
 Click the box to select what message alert
should be sent through SMS or Email to
member
 Save

TIER ONE Members TIER TWO Members

Tier one support people are the first group to receive an
SOS message. In the event of Watch SOS or a pilot
activated SOS, these people will receive an email and
text message with the SOS details. Tier one people
should attempt to make contact with the pilot and either
resolve or escalate the SOS within 15 minutes to
Director Ground operations.
Tier two support people are the second group to
receive an SOS message. In the event of Watch
SOS or a pilot activated SOS, these people will
receive an email and text message with the SOS
details fifteen minutes after the tier one people have
been alerted, but only if the SOS remains
unresolved. Tier two support people should make
contact with Director Ground operations people as
well as the pilot.

1.4.9 SHARE – Public Page

On Public Page you can allow people to see your Dashboard and Tracks pages without requiring them to login to
the website. You can customize the Public Page Name, which is shown at below picture, and Public ID which is
added to the end of the spider tracks URL. You can select which aircraft will be shown on the Public Page at any
time. If aircraft tracks are shown on the Public Page
a  Always ensure that all fields are filled and
selected. As shown on the Picture
 Click on Enable Page
 Public Name (The Red Sea Air Services
Company)
 Public Id: redseaglobal
 Save
 Ensure to select All Aircrafts
 On below you will have and Public URL
 https://app.spidertracks.io/public/redseaglobal
 Above URL can be shared to external parties
upon the approval of ADS

ADC STANDARD OPERATING PROCEDURES P a g e | 12