LK-Kelompok Pekerjaan 1

“
“”PERAN TUGAS FLOOR SUPERVISOR
DALAM PROSES PENYIAPAN KAMAR UNTUK TAMU”

Sebagai Floor Supervisor pada akhir Training bagi karyawan housekeeping baru, anda diminta
memberikan pengarahan/instruksi kepada para Room Attendant yang terkait Proses penyiapan
kamar untuk beberapa status yang menjadi tanggung jawab dari pada floor section. Intruksi
tertsebut terkait perbedaan dan persamaan antara membersihkan kamar dengan status check-out
dan kamar yang bersatus Occupied. Tuliskan dan jelaskan perbedaan dan persamaan tersebut
kedalam kolom di bawah ini?.

Check Out ROOM Occupied ROOM

Contoh: Contoh:
Drawers and wardrobes check for lost property Do not inside guest’s drawers and wardrobe

Definitely right goods visitor Which now and room attendant understands mi way
then lagging behind before visitor checkout behave when there are guests in the
his room.

Make sure all rooms are checked upon When entering a guest's room, ask if they
check-out: would like you to come back later
- Turn on all the lights and open all the
drawers.
- Make sure all lights are functioning
properly.
- Make sure all drawers open easily and
are empty
- Turn on the television and radio and
check whether they are appropriate,
then
turn off.
- Check for missing furniture and/or
equipment and report it
Lost items to housekeeping immediately.
Check for repairs
as needed and report it to the floor
supervisor or note it down
assignment sheet.

Immediately take lost and found items to If the guest refuses service, offer the guest
the housekeeping office, don't wait until a towel fresh water, bathroom facilities, and
working hours end. other guest supplies.
Please direct all maintenance requests to the
coordinator housekeeping.
When guests suggest that you come in and
clean the room, follow this procedure:
- Tell the supervisor that you are in the
available room
guests inside.
- Leave the door open.
- When you have finished working and
left the room,
inform the supervisor again.
- This procedure aims to protect room
attendants,
so it must be done well and correctly.
Never allow other employees or friends
inside room unless authorized by the floor
supervisor. All guests greeted with
greetings and smiles. Pay attention to eye
contact and body posture when interacting
with guests.