[Company Name]

Hierarchy and Hiring Template for Amazon Partners

Department/Team: Seller Onboarding and Account Management

**Telecaller**

Position: Telecaller

Job Description:

The Telecaller is responsible for conducting outbound telecalling to potential sellers, explaining the
benefits of selling on the Amazon platform, and guiding them through the onboarding process.

Responsibilities:

1. Conduct outbound telecalling to potential sellers and effectively communicate the advantages of
selling on the Amazon platform.

2. Build rapport with sellers, understand their needs and concerns, and address their queries related to
onboarding.

3. Provide step-by-step guidance to sellers on the onboarding process, including documentation

requirements, account setup, and product listing.

4. Maintain accurate records of seller interactions, including call details, responses, and follow-up
actions.

5. Collaborate with the Onboarding Associates and other teams to streamline the telecalling process and
improve seller onboarding experience.

Qualifications:

1. High school diploma or equivalent.

2. Proven experience in telecalling or customer service roles.

3. Excellent verbal communication skills and a persuasive manner.

4. Strong interpersonal skills and the ability to build rapport with sellers.

5. Good organizational skills and attention to detail.

6. Familiarity with e-commerce platforms and online marketplace operations.

7. Proficiency in using basic computer applications and web-based tools.

8. Ability to work in a fast-paced environment and meet targets.

Prospective Industries:

1. Telemarketing/Telesales

2. Customer service/call centers

3. Sales and marketing

Reporting Structure:

The Telecaller will report to the Telecalling Supervisor/Manager.

Hiring Process:

1. Application Submission

2. Resume Screening

3. Telecalling Simulation

4. Final Interview

5. Reference Checks

6. Offer and Onboarding

**Product Listing Associate**

Position: Product Listing Associate

Job Description:

The Product Listing Associate is responsible for assisting sellers in listing their products on the Amazon
platform and ensuring accurate and appealing product descriptions, images, and pricing.

Responsibilities:
1. Collaborate with sellers to understand their product offerings and provide guidance on optimizing
their product listings.

2. Ensure accurate and compelling product descriptions, highlighting key features and benefits.

3. Coordinate with sellers to gather high-quality product images and optimize them for online display.

4. Verify pricing details and ensure competitive pricing strategies are implemented.

5. Monitor product listing performance, including customer reviews and feedback, and suggest
improvements to enhance sales and customer satisfaction.

6. Stay updated with Amazon’s listing policies, guidelines, and best practices and communicate them to
sellers.

Qualifications:

1. High school diploma or equivalent.

2. Previous experience in product listing or content management.

3. Strong attention to detail and excellent organizational skills.

4. Proficient in using basic computer applications and online tools.

5. Good communication skills, both written and verbal.

6. Familiarity with e-commerce platforms and online marketplace operations.

7. Knowledge of SEO and keyword optimization techniques is advantageous.

Prospective Industries:

1. E-commerce platforms and marketplaces

2. Content management

3. Digital marketing

Reporting Structure:

The Product Listing Associate will report to the Listing Supervisor/Manager.

Hiring Process:

1. Application Submission

2. Resume Screening
3. Listing Assessment

4. Final Interview

5. Reference Checks

6. Offer and Onboarding

**Account Manager**

Position: Account Manager

Job Description:

The Account Manager is responsible for managing seller accounts, addressing account-related issues,
and providing ongoing support to sellers.

Responsibilities:

1. Serve as the main point of contact for assigned sellers, building strong relationships and ensuring their
satisfaction.

2. Proactively monitor seller performance metrics, such as product reviews and customer feedback, and
provide suggestions for improvement.

3. Address and resolve account-related issues, including order cancellations, returns, and payment
discrepancies.

4. Collaborate with internal teams, such as Seller Support or Catalog Management, to resolve escalated
seller issues and technical difficulties.

5. Conduct periodic business reviews with sellers to identify growth opportunities and discuss strategies
to improve sales and profitability.

6. Keep sellers informed about Amazon’s policies, changes in the marketplace, and opportunities for
advertising and promotions.

7. Maintain accurate records of account activities, communications, and performance metrics.

Qualifications:

1. Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).

2. Previous experience in account management, customer success, or sales roles.

3. Excellent communication and interpersonal skills.

4. Strong problem-solving and analytical abilities.

5. Detail-oriented with good organizational and time management skills.

6. Familiarity with e-commerce platforms and online marketplace operations.

7. Proficient in using basic computer applications and CRM tools.

8. Ability to multitask and work effectively in a dynamic environment.

Prospective Industries:

1. Account management/customer success

2. Sales and business development

3. E-commerce and online marketplaces

Reporting Structure:

The Account Manager will report to the Account Management Supervisor/Manager.

Hiring Process:

1. Application Submission

2. Resume Screening

3. Account Management Assessment

4. Final Interview

5. Reference Checks

6. Offer and Onboarding

**Overall Manager/Supervisor**

Position: Overall Manager/Supervisor

Job Description:
The Overall Manager/Supervisor is responsible for overseeing the Seller Onboarding and Account
Management department, ensuring smooth operations, and reporting directly to the Partner Owner.
They provide leadership, strategic direction, and guidance to the team.

Responsibilities:

1. Lead and manage the Seller Onboarding and Account Management team, including Telecallers,
Product Listing Associates, and Account Managers.

2. Develop and implement departmental goals, strategies, and policies in alignment with the company’s
objectives.

3. Monitor team performance, provide feedback, and identify areas for improvement.

4. Collaborate with other departments and stakeholders to enhance the seller onboarding experience
and drive seller success on the Amazon platform.

5. Report regularly to the Partner Owner on departmental performance, key metrics, and strategic
initiatives.

6. Ensure adherence to Amazon’s policies, guidelines, and best practices across the department.

7. Handle escalated issues and resolve conflicts within the team or with external stakeholders.

8. Stay updated with industry trends and competitor activities to drive innovation and stay ahead in the
market.

Qualifications:

1. Bachelor’s degree in business, management, or a related field (or equivalent work experience).

2. Extensive experience in a leadership or supervisory role, preferably in e-commerce or online

marketplace operations.

3. Strong leadership and team management skills.

4. Excellent communication and interpersonal abilities.

5. Strategic thinking and problem-solving mindset.

6. Ability to work under pressure and meet deadlines.

7. Familiarity with Amazon’s seller platform and policies.

8. Proficient in using computer applications and business management tools.

Prospective Industries:

1. E-commerce and online marketplaces

2. Operations and business management

3. Leadership and supervision

Reporting Structure:

The Overall Manager/Supervisor will report directly to the Partner Owner.

Hiring Process:

1. Application Submission

2. Resume Screening

3. Leadership and Management Assessment

4. Final Interview

5. Reference Checks

6. Offer and Onboarding

Note: The hiring process may differ depending on the specific requirements of the position and any
internal policies of the company.

This template provides a general framework for hierarchy and hiring for Amazon Partners in the
Telecaller, Product Listing Associate, Account Manager, and Overall Manager/Supervisor roles. The
prospective industries mentioned are based on relevant experience

Based on the roles outlined above, here is a recommended team split for teams of 10, 20, 50, and 100
members:

**Team of 10:**

- 1 Telecaller

- 1 Product Listing Associate

- 1 Account Manager

- 1 Overall Manager/Supervisor (to oversee the team)

**Team of 20:**
- 2 Telecallers

- 2 Product Listing Associates

- 2 Account Managers

- 1 Overall Manager/Supervisor (to oversee the team)

**Team of 50:**

- 5 Telecallers

- 5 Product Listing Associates

- 5 Account Managers

- 1 Telecalling Supervisor/Manager (to oversee the Telecallers)

- 1 Listing Supervisor/Manager (to oversee the Product Listing Associates)

- 1 Account Management Supervisor/Manager (to oversee the Account Managers)

- 1 Overall Manager/Supervisor (to oversee the team)

**Team of 100:**

- 10 Telecallers

- 10 Product Listing Associates

- 10 Account Managers

- 1 Telecalling Supervisor/Manager (to oversee the Telecallers)

- 1 Listing Supervisor/Manager (to oversee the Product Listing Associates)

- 1 Account Management Supervisor/Manager (to oversee the Account Managers)

- 1 Overall Manager/Supervisor (to oversee the team)

Please note that the team size and structure can vary based on specific organizational needs and
workload distribution. The above recommendations provide a starting point for teams of different sizes,
and you can adjust them according to your company's requirements and operational capacity.