Syed Ali Abbas

ali.safvi85@gmail.com

QUALIFICATION PROFILE
Talented, career minded individual seeking a position in the Administrative Management field that will
utilize quality teamwork, organizational and communication skills as well as the knowledge gained from an
educational background in Business, Health and IT management. Strengths include:

 Team Building  Technical Skills

 Excellent Customer Service Skills  Excellent Problem Solving Skills
 Well-developed Communication Skills  Strong Administration Skills
 Creativity/Innovation  Superb Leadership Skills

EDUCATION
Keller Graduate School of Management – Schaumburg, IL - Graduated: 01/2013
Master of Science in Management/Health Services; GPA: 3.5/4.0

DeVry University – Addison, IL - Graduated: 02/2011

Bachelor of Science in Technical Management; Dean’s List, GPA: 3.4/4.0

DeVry University – Addison, IL - Graduated: 10/2010

Associate of Applied Science in Network System Administration; Dean’s List, GPA: 3.5/4.0

William Rainey Harper College – Palatine, IL - Graduated: 07/2007

Associate of Arts in Business Administration

Certification
DeVry University – Illinois, United States
April 2009 to October 2010

CCNA Exploration (Cisco Certified Network Associate)

• Routing Protocols and Concepts
• Network Fundamentals
• Accessing the WAN
• LAN Switching and Wireless

PROFESSIONAL EXPERIENCE
AT&T
Sales and Marketing Consultant
August 2017 to May 2018

 Prepared market analysis through evaluating new market prospects

  Developed monthly budget analysis and prepare monthly sales activity reports
 Evaluated market information and prepare reports as well as rate analysis required for management
and sales staff
 Assisted sales and marketing staff as necessary at any phase of sales plus marketing efforts
 Prepared packages proposals and support information for presentations through sales and service
team
 Assisted with promotional activities
 Organized and hosting presentations and customer visits

Accenture
Business Technology Analyst
May 2014 to November 2017

 Provided expertise as a lead Mobility administrator, lead various projects to introduce new
technology, coordinated with the management for budget planning and understand executive
deliverables, and performed vendor selection and management
 Coordinated with the security, accounting, legal and business leadership to build corporate policies,
perform compliance assessments, and prepare and present the use cases for deployment
 Worked with the deployment lead, change lead, and project lead with technical details to complete
business deliverables within given deadlines to satisfy Operating committee, steering committee,
QA, and Peer reviews
 Provided Subject Matter Expert(SME) assistance to various clients based projects
 Coordinated Business development and technology solutions implementation proposals for clients
 Performed as a business analyst to analyze business needs and requirements and engage solution
readiness reviews
 Researched, recommended and implemented system enhancements that improved system
performance and features
 Built knowledge base and tutorials to train clients and support teams as part of solution readiness
program
 Ensured that team is motivated, monitored and measured in line with company targets and
performance standards. Responsible for making sure that any gaps in performance or quality are
quickly identified and addressed
 Provided level 3 support to users worldwide with iOS, Android, and Blackberry mobile devices on
email activation, encryption, containerization of corporate data, data synchronization, and device
hardware and software complex issues
Henry Ford
Senior HR Administrative Assistant
February 2012 to September 2013

 Development of a superior workforce, policy, and documentation

 Coordinate the implementation of customer-related services, policies, and programs
 Prepare reports, presentations, provide training to entry level staff, and conduct research
 Responsible for development, coordination and presentation of training programs for skilled
employees
 Liaised with staff, clients, etc.
 Responsible to maintain and organize the filing system
 Prepared and reconciled expense reports through the onsite system
 Prepared and processed invoices in time to run the processes smoothly and efficiently
 Scheduled meetings, appointments and arranged conference calls

LaSalle Network
IT System Support Specialist
June 2011 to December 2011

 Worked as a system administrator and IT support specialist to maintain stable environment for end
users and the network
 Analyzed, logged, tracked complex software and hardware matters of significance pertaining to
networking connectivity issues, printer, server, and application to meet business needs
 Confer with staff, users, and management to establish requirements for new systems or
modifications
 Carried out projects, follow procedures and routines, work with ideas, think extensively and find
solutions to hands-on problems
 Prepared support and training documents and performed technology demonstration.
 Researched, analyzed, troubleshoot, and resolved simple to complex network equipment and
printers, and prepared reports on incidents and services rendered by the company
 Performed troubleshooting and working with hardware and software issues, and preventative
maintenance for all the various devices throughout the environment
Sprint Corporation
Marketing/Administrative Assistant
June 2010 to May 2011

 Developed marketing strategy and plan, and targeted market analysis and research using team
management skills
 Promoted new products, services or initiatives with the understanding of current and potential
customers
 Worked in partnership with internal or external public relations professionals
 Provided expertise in direct internal or external media relations and advertising professionals in the
implementation of the brand, commercials and other promotional material
 Assisted in promotional strategies and product development
 Aided in creating and enhancing the campaign list
 Maintained project tracking spread sheets and business line marketing calendars
 Assisted in writing and editing sales and marketing materials, which include articles, presentations,
white papers, and collateral
 Completed sales-related and marketing administrative projects that include running marketing and
sales reports, conducting research on company and other assignments in database