HMGT 3000_01_ Resort Hospitality Operations/Perform

Resort Development Phase 05- Sustainable Operations management

Submitted by – Abhimanyu Sharma

Siddharth Gupta

Linta Karanirappil Chacko

Submitted to - Dr. Kimberly Thomas-Francois

 Phase 5: Sustainable Operations Management

At Serenity Tea Garden Resort, sustainability is important for both the front and the back of the house

operations. Sustainability efforts at the resort's front to not only improve the visitor experience but also

demonstrate the company's dedication to environmental responsibility. The resort's longevity, resilience,

and beneficial impact on the environment depend on its commitment to sustainability in all its activities,

whether at the front desk or in the house.

1. Front of house operations

Sustainability in Front-of-House operations not only meets the expectations of environmentally

concerned guests, but also contributes to the resort's good impact on the local community and

the surrounding environment. Here are key aspects of sustainability in FOH operations.

Coordinator of Cultural and Ecotourism: Plan programs that highlight local culture, traditions,

and crafts for guests to enjoy. Create and promote eco-friendly excursions and activities that

connect visitors to the region's natural beauty.

Sustainable transportation: Bicycle Rentals, offer guests the opportunity to rent bicycles for the

purpose of local exploration, so encouraging the use of environmentally friendly transportation

and diminishing the dependence on motorized cars.

Provide eco-friendly shuttle services utilizing electric or hybrid cars for the purpose of

transporting guests within the confines of the resort.

Saving Energy: Automated Light Control Systems to cut down on power usage, put in motion-

sensor lights in public spaces and switch to energy-efficient LED bulbs.

Room Automation for Guests to limit energy use to the times when visitors are in their rooms,

install keycard-activated power systems.

Recycling Stations: Put recycling stations in public places that are easy for people to get to and

have clear signs to show people how to properly dispose of trash.

Eco-Friendly Amenities: Give your guests eco-friendly products, like shampoos and soaps that

break down naturally and come in refillable bottles.

Green Informational Materials: Put handouts and other materials in the guest rooms that tell

people about the resort's eco-friendly efforts and encourage them to act in a way that is good

for the environment.

Local Menu for Food and beverage: Put together a menu that focuses on using sustainable and

locally found ingredients to give your guests a taste of regional flavours.

Programs for training staff: Front-line staff should be taught how to talk to people about

sustainability efforts and get them involved in doing eco-friendly things.

eco-friendly building design and construction: Sustainable architecture for serenity tea garden

is designed to blend in with the environment. Using locally produced and sustainable materials,

the structure stresses energy efficiency with passive solar architecture and natural ventilation.

Sustainable water management includes green roofs, permeable surfaces, and rainwater
 harvesting. The design stresses recycled and repurposed materials to reduce waste and promote

a circular economy. The architecture blends into the nature, maintaining and improving the site's

ecology. Sustainable architecture for this resort provides a luxury and pleasant hideaway for

visitors and shows the resort's dedication to environmental care and responsible tourism.

2. Heart-of-the-House Operations

Sustainability efforts are an essential component in the Heart-of-the-House (HoH) operations in serenity

tea garden resort, which are responsible for the creation of an operational framework that is both

efficient and responsible. The following practices are consistent with the ideas of sustainability.

Sustainable Waste Management

Waste Audit: We at Serenity Garden will look to Conduct regular waste audits to understand the

composition and volume of waste generated. This helps identify areas for improvement and

opportunities for waste reduction.

Waste Minimization Initiatives: Promote waste reduction among employees with reusable objects and

the reduction of single-use materials.

Composting: Serenity Garden will execute an all-encompassing source separation initiative to segregate

recyclables, organic waste, and non-recyclable materials. Promoting appropriate waste disposal will be

the purpose of prominently marked containers in public areas and staff areas.

Sustainable Resource Management

Rainwater Harvesting: As serenity garden enjoys a geographical location which receives abundant

monsoon period. Hence, collected rainwater can be used for various purposes, including irrigation,

landscape watering, domestic use (such as flushing toilets). This practice will sustainable and helps in
conserving water resources, reducing reliance on conventional water sources, and mitigating issues

related to water scarcity.

Implementing Efficient Laundry Methods: To mitigate overall water consumption, implement water-

saving laundry practices and utilize high-efficiency washing machines. Water recycling systems should be

implemented for processes that do not necessitate potable water.

Implement Sustainability Training: Advise employees on sustainable practices and their individual

responsibilities in mitigating the environmental footprint of the resort.

Staff well-being programs: involve the implementation of initiatives aimed at nurturing a positive and

sustainable work environment by promoting the health and overall well-being of staff.

Smart Grid: To optimize the effectiveness and dependability of energy distribution, integrate smart grid

technologies. By facilitating real-time monitoring, automation, and optimization of energy consumption,

smart grids decrease waste and enhance grid resilience.

Solar Panels Installation: At serenity garden we will strive for maximum solar energy is a renewable and

abundant source of energy that reduces reliance on fossil fuels and aids in environmental sustainability

through the reduction of greenhouse gas emissions, among other benefits.

In Conclusion, incorporating sustainability practices into Serenity tea Garden resort is a calculated wager

that safeguards the environment, improves the satisfaction of guests, and guarantees sustained

prosperity. Moreover, the involvement of local communities in sustainability initiatives promotes the

cultivation of favourable connections and facilitates the socioeconomic progress of the area. By

promoting positive community relations and water conservation, renewable energy, and organic

cultivation, these initiatives lessen their ecological footprint. By adopting this strategy, the resort not
only satisfies the requirements of environmentally conscious visitors but also establishes itself as a

socially responsible and progressive establishment, thereby benefiting the environment and maintaining

its attractiveness.

References

India, S. T. (2021, June 2). 25 of the Best Eco Resorts in India, for the Conscious Traveller
(2021) | Soul Travel India. Soul Travel India. https://soultravelindia.com/eco-resorts-india/

Modi, R. (2023, July 19). The best eco-friendly hotels in India | The Hotel Journal. The Hotel
Journal. https://thehoteljournal.com/best-eco-friendly-hotels-india/

Wadhwa, R. (2023, February 15). Sustainability in luxury hotels: future of the hospitality
industry. Sustainability in Luxury Hotels: Future of the Hospitality Industry.
https://blog.pressreader.com/hotels/sustainability-in-luxury-hotels

E. (2023, May 8). Green Hospitality: Sustainable Practices for Hotels - Ecobnb. Ecobnb.
https://ecobnb.com/blog/2023/05/green-hospitality-sustainable-practices-hotels-resorts/