WELITON RAYNER

Information Technology

(19)99917-7046 - weliton.rayner95@gmail.com - Sumaré - SP

SUMMARY

Data Analyst and Level 3 Support Analyst with a solid experience in providing quick IT solutions. Fluent in
English, I stand out for my advanced competence in essential platforms such as Office 365, Azure,
ServiceNow, and AWS. My dedication is to optimize processes, offering efficient support and
development to drive operational success while actively contributing to team effectiveness and
innovation.

EDUCATION

Information Security, Anhembi Morumbi University, 2024 - 2026.

Systems Development Technician, Senac Americana - 2013.

Scrum Master Fundamentals Certification - 2024.

PROFESSIONAL EXPERIENCE

Support and Infrastructure Analyst – Protega Security (Current)

Internal IT support service. SharePoint, Azure AD, Remote Desktop, laptop setup, service monitoring
through Zabbix, VMware analysis, user data and backup analysis, PBX support, creation of automated
spreadsheets and pipelines for data management and analysis, onboarding kit preparation.

Level 3 Support Analyst, Gateware allocated to Ab-Inbev, 2022 - 2023

Technical support service at Ab-Inbev focused on L3 support, using tools such as ServiceNow, Dynamics,
SharePoint, WVD, User data control via ActiveDirectory, Azure AD. Dealing with users in Europe, USA,
India, Brazil. Onboarding kit preparation for shipping via postal service/private dispatch.

English Teacher, KNN Idiomas de Paulina - 2022 - 2022

Preparing lessons and extra activities according to the material and methodology used.

Teaching classes to various age groups and different levels.

Homework, tests, and extra activities correction.

System Support Analyst, Alpha7 - 2020 - 2021

Assisting in the pharmaceutical sector through chat and phone support to answer questions and assist
with system issues, and remote server repairs.

Experience in hardware support, peripheral installation, and software troubleshooting.

TECHNICAL SKILLS

Proficient in administration and troubleshooting in Windows (Windows 10, Server) and Linux (Ubuntu),
Macbook (Monturey, Ventura) environments.

Hardware and software asset tracking and management via Zabbix. Efficient hardware, software, and
network troubleshooting and resolution. Experience in providing remote technical support using tools
such as TeamViewer, Remote Desktop, and similar solutions.

LANGUAGE

English - Fluent