Professional Documents
Culture Documents
Topic 1 OCR
Topic 1 OCR
Learning Outcomes
Topic Outline
Part 1: Introduction to
Emotional Intelligence
School of Basic Sciences Humanities
German Jordanian University
Feeling Smart (appreciate the importance of emotional intelligence)
Characteristics of Emotionally
Intelligent Person
Characteristics of Emotionally
Intelligent Person
SRR
* You can improve your ability to control your
emotions and use them to achieve healthy
interactions with others
Social Intelligence
« Social intelligence is the ability to understand and
manage the emotions of others
>» Reciprocity
* Asoft force in which the 'cefjdency of doing something
good for others will increase the chances of others doing
good for you
e What goes around comes around
School of Basic Sciences Humanities
‘German Jordanian University
Feeling Smart (appreciate the importance of emotional intelligence)
Part 2: Benefits of
Emotional Intelligence at
Work & Home
School of Basic Sciences Humanities
German Jordanian University
Feeling Smart (appreciate the importance of emotional intelligence)
Advantages of Emotional
Intelligence at the Workplace
e The people
e The work
e The purpose
German Jordanian University
Feeling Smart (appreciate the importance of emotional intelligence)
The People
An emotionally intelligent workplace will lead to:
The Work
An emotionally intelligent workplace will increase job
satisfaction and employee loyalty, by:
The Purpose
To achieve an emotionally intelligent workspace, the
employees need to understand:
Benefits of Emotional
Intelligence at Home
e Manage your moods
e Building trust