Tasleem Ahmad
CUSTOMER SERVICE
As someone who can identify the
need of customers for effective
solutions, I' m committed to
high- quality service that ensures
a positive experience.
PERSONALITY HIGHLIGHTS
Cheerful disposition
Neat and well-organized
Motivated by problem solving
Independent worker
Works well with deadlines
Collaborative and efficient
PERSONAL ACHIEVEMENTS
1 year diploma in Computer
Application
Business Development at
Zydan Renewable Energy
Diploma in Geospatial
Techniques for Urban Planning
Basic Typing having speed
50/m
NCC A Certificate
CONTACT DETAILS
Dildar Karnah
Kupwara 193225
Jammu & Kashmir
Taslimwani601@gmail.com
+917889971538
BASIC INFORMATION
I'm a dedicated Customer Care Executive with 2 years of
experience in delivering exceptional customer service and
satisfaction. Proficient in resolving inquiries, managing
complaints and ensuring smooth customer interactions.
Adept at leading teams, implementing process
improvements and enhancing customer retention. Seeking
an opportunity to leverage my skills to drive positive
customer experiences and contribute to organizational
success.
EDUCATION
Completed Master of Science From H.N.B Garhwal in
Year 2017 June.
Bachelor of Business of Science from Kashmir University
in Year 2015 June
Higher Secondary Education from Jammu and Kashmir
Board of School Education.
PROFESSIONAL EXPERIENCE
TOTAL TRIP HOLIDAYS
(From April 2021 to April 2023)
Position: Senior Sales Customer Service Executive
Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
Engaged with customers to build rapport and loyalty.
Provided accurate information about promotions, customer
programs, and products, helping drive high customer
retention.
Offered each customer top-notch, personal service to boost
sales and customer satisfaction.
Helped customers complete purchases, locate items, and
join reward programs.
Helped customers to access information about products.
Handling customer queries on phone calls.
 WORKED AS A COLLEGE LECTURER
(18 Months)

During my 18-month tenure as a college lecturer, I

dedicated myself to shaping a positive learning
environment, delivering engaging lectures, and fostering
academic growth. Simultaneously, as a community
mobilizer, I organized outreach programs to bridge the gap
between the college and the local community, emphasizing
the transformative power of education. This dual role not
only honed my teaching skills but also underscored the
profound impact educators can have beyond the confines
of the classroom.

PERSONAL INFORMATION
DATE OF BIRTH: 12 DEC 1992

MARITAL STATUS: SINGLE

NATIONALITY: INDIAN

LANGUAGE: ENGLISH, URDU & HINDI

ADDITIONAL SKILLS :

Customer Service Multi-

tasking
Critical Thinking
Time Management Polyglot DECLARATION:
Technical skills
on(Micorsoft Office such as,
MS word, excel/ google I hereby declare that all the information given above is
sheets, etc.) true.

INTERESTS :

Reading Books
Teaching
Outdoor sports like
Cricket.
Interacting with people
from different cultures.