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SESHARAO NAGISETTY
SRE | SERVCIE ENGINEERING | ITIL

PROFESSIONAL SUMMARY

I am a dedicated SRE & Production Services Specialist and IT

professional having 13 years of experience in Banking industry
sesharao33@gmail.com
with history of meeting company goals utilizing consistent and
organized practices. Skilled in working under pressure and
adapting to new situations and challenges to best enhance the
9985566945
organizational brand.

Hyderabad, India 500090

SKILLS

EDUCATION  Site Reliability  MariaDB /Maxscale

Master of Science:
Statistics Osmania
University, Hyderabad,
11/2020
Advanced Certification in
AI & ML: Artificial
Intelligence IIIT ,
Hyderabad, 09/2018
Engineering
 UiPath Automation
 RPA/OpenSpan
 MSBI, MSSQL/Oracle
 Incident management
 Problem Management
 Change Management
 Knowledge Management
 Release Management
 RabbitMQ, IBMMQ
 AppD, Dynatrace
 CI/CD Release Mgmt.
 Autosys, Toad for Oracle
 splunk Monitoring,
Kibana/Elastic search
 Nexus/Jira/Chatalyst
 Confluence
 ITISM, ITIL

Masters of Computer  REMEDY, NEWS  Decision Making

Applications(MCA):  Wehsphere/Bladelogic  Problem-Solving
Computer Science And
 Linux/Unix  Multitasking Abilities
Programming
JNTUKakinada  PCF, AWS, Microservices  Self-Motivated
University , 05/2010  Openshift, Jenkins  Flexible and Adaptable
 Kofax, Camunda,  Team building and
Cassandra Management
 Risk and Audit  Excellent
LANGUAGES
management Communication
English: C2  Critical Thinking
Proficient

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Hindi: B1

Intermediate WORK HISTORY

Telugu: C2 Aug 2023 – till date

DBS - Development Bank of Singapore (DBS Tech India) – SRE
Proficient
Lead, Assistant Vice President, Hyderabad, India.

May 2011 – Aug2023

Bank of America(BA Continuum India Pvt Ltd) – Production
Services Specialist II, Hyderabad, India

 Overall 13 years’ experience in Site Reliability Engineering,

RPA, Machine learning and Production support, Service
Engineering and Service Delivery.
 Excellent domain knowledge in Banking Industry.
 Infrastructure observability and Improvements using Splunk
and Dynatrace measuring Error budget, SLI and SLO for
Application and Business.
 Support Architecture, Capacity Planning, ToilRemoval
(Identification / Automation / Process Improvements).
 Incident Management (Incident Investigation & System/ App
Recovery) Tracking & Closure of Incidents.
 Conducting Blameless retrospective and Reduction of MTTD
&MTTR.
 Exposure to managing multiple Service teams in a large
complex environment
 Manage Software upgrades & Patches (Security, Network
Vulnerability, OS, Vulnerability mitigation and remediation).
 Support server maintenance & Housekeeping for servers for
Upstream and Down Stream services and systems.
 Capacity Planning and Forecasting of IT Infrastructure, Audit
review and compliance.
 Support CR Release deployment along with DevOps for
releases.
 Capacity planning and Forecast on Datacenters, Application
infrastructure, Resiliency strategy.
 Planning high availability 99.99999 % on Mission critical
applications and never down and Chaos Engineering
discipline.
 Lead the initiatives across multiple services such as
automation, chaos engineering, reducing
 Toil, define Error Budgets and improving end to end
observability leading the team of SRE.
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 Monitoring, analyzing, Tuning and implementation for

resources utilization by APM Tools.
 Managing demand for computing resources as per business
priorities for Future demands.
 Supporting NPT migration, ARC,N-1 and capacity modeling
with current and future demands.
 On-board new applications into Appdynamics, Dynatrace,
profile configuration, agent setup, instrumentation.
 Perform analysis like memory, thread, CPU for applications
to find root cause of run-time issues.
 Very good knowledge in the Banking domain with work
experience in Mortgage Servicing, Private Banking, Credit
Cards, Investment Banking, Consumer Servicing etc.
 Optimized core processes to improve business performance
and operational agility.
 Researched and adopted new technologies to add value to
existing offerings.
 Expertise knowledge in incident triage and root cause analysis
(RCA).
 Planning high availability and never down on business critical
applications.
 Participated in Common Center Operations (CCO) triage calls
in addressing high critical production issues.
 Investigated system issues and implemented resolutions to
reduce downtime.
 Cultivated relationships with industry leaders and within
company to share tips and information.
 Enhanced interfaces to promote better functionality for users.
 Optimized core processes to improve business performance
and operational agility.
 Conducted system analysis and implementation to maintain
and improve computer systems.
 Recommended process improvements to continually identify,
analyze and fix constraints and challenges.

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