KPI MONITORING SHEET (IT)

Cell NameÞ IT Cell/Line Incharge Dept. Head Dinesh Kumar IT Head

NameÜ
SignÜ
Target (2023 -
AREA KMI KPI KAI UOM Apr/23 May/23 Jun/23 Jul/23 Aug/23 Sep/23 Oct/23 Nov/23 Dec/23 Nov/23 Dec/23 Next Month Target
2024)
A. Network uptime for business transaction by 99.5% A. Network downtime report is updated on a monthly basis. Author:
B. Systems uptime for business transaction by 99% B. System downtime report is updated on a monthly basis. BSNL MPLS secondary link network is configured. Auto
network switches primary to secondary link as soon as
C. CCTV up time by 99.5 % C. CCTV downtime report is updated on a daily basis. one network goes down.99.5%
IT Infra Structure Management & D. Firewall backup is every 15 days and user data is auto backed up on
D. Ensure security of data, network access and backup systems % 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5% 99.5%
Services weekly basis.
E. Ensure Compliance (Preventive Maintenance) for H/W and
E. As per Preplanned Activity
N/W
F. Developed IT Infra. F. As per Preplanned Activity
Zero Variance in asset availability
Author:
P A. First hand review of No. of security solutions maintained. A. Antivirus Server Maintain as per plan Antivirus Install Plant 1142 & 25 System connected on
Antivirus Install Server Network in Plant-1109/1114
B. First hand review of No. of Servers maintained B. HP Server Maintain as per plan.
IT Assets Management % 100% 92% 92% 92% 95% 95% 95% 95% 95% 95% 95% 95% 100%
C. Switches -34 Router - 5 & Firewall-3 Data Center, Admin Block, PRD Plant
C. First hand review of No. of Network Devices maintained.
& Haridwar Plant in Pantnagar Cluster. Author:
Proper use of file server backup, also
D. First hand review of No. of backup solutions maintained. D. One NAS Server User backup solutions. secondary data backup solution available.

A. All Reports Prepared as per management Requirement on

Daily, Weekly, Monthly & Yearly basis.
MIS Reports As per Preplanned Activity % 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
B. First hand review of up to date call register report, Link
outage, and Server outage.
A. Zero application downtime
System (SAP) (Pantnagar All
Preplanned Activity Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero
Plants ) B. First hand review of No. of instances of system downtime at
plants
A. First hand review of the Deviation in planned v/s actual
functional deliverables related SAP module.
Software Management B. First hand review of Deviation in planned v/s actual system Preplanned Activity % 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
users (no depending on others for usage and self-service of related
module)
A. Contractor Workers Biometric Attendance System for A. Biometric Attendance System 1142 & 1141 Haridwar Plant Successfully
Pantnagar all Plants & Belrise 3F (Haridwar) & 4F Plant. install.
Q B. Online Monitoring System (Started from CCTV & Biometric IP B. CCTV, Biometric 33 nos & WAN IP address Online Monitoring System in
IT / Industry 4.0 Projects Working status) house develop in the Zero cost. CCTV uptime-99.5% % 100% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99.5%
C. CCTV Installation at 1142 & 1141 Plant. C. CCTV Installation at 1142 & 1141
D. 78 Nos Desktop system upgrade & Approx. 100 nos pending for
D. To be Upgrade Old Desktops to new Desktops System.
Management Approval
A. First hand review No. of licenses maintained with
confidentiality Two AutoCAD, Four SolidWorks & One Power Mill Designing license software used in
Licenses management Pantnagar Cluster. % Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero Zero
B. First hand review No. of licenses not used and informed to
Corporate IT/Plant Head.

A. First hand review of No. of complaints handled by repartees Per Years Approx. 1200 Nos complaints handled Remotely in Emkay 1142 & 1141
IT Support Haridwar. % 100% 100% 100% 100% 100% 100% 100% 100% 100% 90% 92% 98% 100%
B. First hand review of No. of queries solved by repartees
Design standardized procedures for IT service operations , Monitoring the
all Expenses
A. Internet Leased Line 50 Mbps & IP Address Access from Unit-12 & Unit- 0.15 0.12 0.12 0.12 0.12 0.12 0.12 0.12 0.12 0.12 0.12 0.12 0.12
A. Cost saving through Radio Conectivity New Plant HOP
1109 to Plant-HOP ( Approx Saving 150000 Rs / Yearly) Tally, Mail &
B. IIL 25 MBPS to 50 MBPS Future IT,(Compair new quotations Airtel OEM) Rs. In Lacs 0.18 0.15 0.15 0.15 0.15 0.15 0.15 0.15 0.15 0.15 0.15 0.15 0.15
B. Cost saving through Internet Line 25 MBPS to 50 MBPS
( Approx. Saving 180000Rs. / Yearly)
C. Zero Cost annual charges in CCTV Plant-1142 (Approx Saving 12000 Rs/) 0.012 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01
C. Cost Reduction in CCTV AMC Plant-1141
Overseeing the Annual IT budget Reflected in SAP
C
and ensuring Cost Effectiveness D. Desktop AMC Negotiated by 75Rs. / Per System for 173 D. Cost Reduction in Desktop AMC Haridwar & all Pantnagar Plant (Approx 0.076 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635 0.0635
Desktops. Saving 76200 Rs/Yr) Reflected in SAP

E. Daily 45Min/60min= 0.75Hr Manpower Saved during of Biometric

Punching Machine IP Monitoring in Pantnagar Plant
E. Cost Saving in Biometric Punching Machine/NVR,DVR & (45min*26=1170Min/60min=19.5Hr Total time saved/month.@30000 staff Rs. In Lacs 0.034 0.0285 0.0285 0.0285 0.029 0.029 0.029 0.029 0.029 0.029 0.029 0.029 0.029
CCTV Camera's IP Monitoring Online. Connectivity. salary/26day= 1154 Per Day /8 Hr = 144per day*0.75 Hr= 108 per Month
Approx Saving 2808 Rs/) Reflected in Online Monitoring Portal-
http://10.0.10.143/MachineWebPortal/punchiptester.php

Policies First hand review of IT system, policies and procedures implementation Done as per plan. % 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

M
IT Department participated in Intera Group & Bava Kaizen Compitions and also wins
Morale No Of Kaizens prizes. Nos 6 1 1 0 0 0 0 1 0 0 1 1