End of Training Report

Training on

Information Communication Technology (ICT)

At The Refugee Community Centre – Blue Oasis

from

November 1, - December 18, 2021

continued from

March 14, 2022 – May 11 2022.

Prepared by Mr. Ebweh Denis Nzang

(ICT Trainer)

Under the aegis of the CCG and the UNHCR

16 May 2022
 Table of content
ABBREVIATIONS
EXECUTIVE SUMMARY

1.1 TRAINING PROGRAMME OBJECTIVE AND STRUCTURE

1.2 Objective
1.3 Structure:
2 TRAINING METHODOLOGY
2.1 PLACE AND DURATION OF TRAINING COURSE
3 TRAINING CURRICULUM
4 PARTICIPANTS ENROLMENT DETAILS
TRAINING EVALUATION
5 OVERALL TRAINING OUT-COME
6 PARTICIPATION RATING
7 ASSESSMENT
8 GENERAL ASSESSMENT
8.1 Relevance of training
8.2 Training delivery
8.3 Training venue

9 FEEDBACK
10 APPENDIX
10.1 Course outline overview
ABBREVIATIONS:

ICT: ………………….. Information Communication Technology

ICDL: …....................... International Computer Driving Licence

IT: ...………………….. Information Technology

CCG: …………………. Christian Council of Ghana

UNHCR: ………………United Nations High Commission for Refugees

EXECUTIVE SUMMARY:

ICT (short for “Information Communication Technology”) refers to our everyday use of communicative and
data processing technologies. Whether it’s using our laptop to send an e-mail, our phone to make a video
call, or simply surfing through the internet – all such activities rely on basic ICT skills and related devices to
perform successfully.
With most transactions and social connections now formed in the digital world, ICT expertise has become
an increasingly valuable commodity. As technologies advance, so does demand for those capable of
managing, maintaining, and implementing them in the modern workplace (as well as spurring further
innovation and development).
The world market is currently battling an ever-growing skills gap for ICT roles, with efforts made to
encourage education and training in the area. As the broad field it is, individuals can choose from a variety
of tech-related specialisations, along with basic IT skills beneficial to any industry.
ICT has a great impact in our daily lives. For example, we can read our local newspaper using the online
newspaper.
Another example is we still can get connected with our family, relatives, or colleagues even if we are
abroad by using the electronic mail, messenger, call conference, or video conference.
ICT FOR ECONOMY
Digital computer and networking has changed our economy concept to the economy with no boundary in
time and space because of ICT. It brings a lot of advantages for economic development enabling millions
of transactions to happen in an easy and fast way.
ICT is one of the economic development pillars to gain national competitive advantage. It can improve the
quality of human life because it can be used as a learning and education media, the mass communication
media in promoting and campaigning practical and important issues, such as the health and social area.
It provides wider knowledge and can help in gaining and accessing information.
ICT HAS BECOME AN INTEGRAL PART OF EVERYDAY LIFE FOR MANY PEOPLE.
It increases its importance in people’s lives and it is expected that this trend will continue, to the extent that
ICT literacy will become a functional requirement for people’s work, social, and personal lives.
ICT FOR EDUCATION
The use of ICT in education add value in teaching and learning, by enhancing the effectiveness of learning,
or by adding a dimension to learning that was not previously available.
ICT MAY ALSO BE A SIGNIFICANT MOTIVATIONAL FACTOR IN STUDENTS’ LEARNING, AND CAN SUPPORT
STUDENTS’ ENGAGEMENT WITH COLLABORATIVE LEARNING.
Information and Communications Technology (ICT) is basically our society’s efforts to teach its current and
emerging citizens valuable knowledge and skills around computing and communications devices, software
that operates them, applications that run on them and systems that are built with them.
As a matter of fact, we are living in a constantly evolving digital world. ICT has an impact on nearly every
aspect of our lives – from working to socializing, learning to playing.
The digital age has transformed the way young people communicate, network, seek help, access
information and learn.
We must recognize that young people are now an online population and access is through a variety of
means such as computers, tv and mobile phones.
It is in this premise that educational technology and e-learning is taught in or out of the classroom since
educational technology is used by learners and educators in homes, schools, businesses, and other
settings.
 Training programme objective and Structure:

Objective:
The objectives of the training were to equip participants with understanding of key concepts of
computing, its practical applications and their use in the workplace and society in general. To help
them with their current job, develop their IT skills, and enhance their career prospects. No prior
knowledge of IT or computer skills was needed to take the course.

Structure:
The training structure was based on Advance Learning International Computer Driving Licence
(ICDL) course map in line with the proposed and approved syllabus. The training structure is
broken down into seven modules as follows;

• Basic concepts of IT

• Using the computer and managing files

• Word processing

• Spreadsheets

• Database

• Presentation

• Information and Communication

Training Methodology:
This training was face to face; through interactive lessons, presentation lectures, Using interactive
audio programmes and practical applications.

Place and Duration of the Training course:

The training course took place at the Blue Oasis Refugee Community Centre, Accra – Ghana..

Training Duration: 3 Months 2 Weeks:

The training was administered in two parts: From November 1 – December 18, 2021 (first part)
and continued from March 14 – May 11, 2022 (second part)

The Training was divided into two sessions daily (morning and afternoon sessions);
three days a week (Monday, Tuesday and Wednesday) respectively.

Training duration per session: 2 hours each.

Participants Enrolment Details:

• No. of participants registered for the training: 27

• No. of participants that completed the training: 23
• No. of male participants: 16
• No. of female participants: 7

Training Evaluation:

Participants were evaluated according to their active participation in sessions and practical
activities, reflecting both the quantity and quality of time spent on the training.

Overall Training Outcome

Upon completion of the training, the participants digitally literate and are able to:

 Aquire confidence in using computer techniques available to users;

 Recognise the basic components of computers and terminology;

 Understand data, information and file management;

 Create documents using Word processor, Spreadsheet, Database & Presentation Software;

 Understand computer networks, and browse the internet, content search,

 E-mail and collaborate with peers;

Participants Participation rating:

Participation - morning session Participation – Afternoon session

№ Participant % № Participant %
1 Gode Keh Bonlouba 100 1 Mbonde Ekwe 100
2 100 Napoleon
Dieudonné Koré

3 Gassah Henry Samorlu 100 2 Adam Mustap 100

4 Bahradeen
Yarkollie Peter
Conmue 100 3 Nsame Emile 100
5 Shalom Kwizera 100
4 Abubakar 100
6 Esther Ibrahim
Atemnkeng 100
7 Sery Yoh Willy - 100 5 Arsene Mateau 100
Ghislain
8 Abdur Rahaman 100 6 Hamidou 100
Samra Abdin Azizatou
9 Salih Mohammed 100
Musa 7 Komoko R - 100
10 Bakayoko 100 Brunel
Salamata
8 Nganda Irine 100
11 Djisso Roseline 90

12 Akabla Theophile 100 9 Abdu Abdur - rahman 85

Mahmood
13 Agoh - Akouete 75 10 Flore Caphenime N 100
Sheila

Assessments:
Overall percentages of performance is 95%.
 General Assessment:

1. Relevance of Training

4.5

3.5 Relevance of course

content

2.5
Topics being in line
1.5 With expectations

0.5
Course relevance to current
trends

the average scores

2. Training Delivery

4.1 Facilitators preparedness and

presentation skills
Delivery method used
3.9
Knowledge gained during training
3.8
Facilitator’s knowledge of the
3.7 subject matter
Logical sequence on the topics
3.6

3.5 Time allocated for learners to

discuss and ask questions
3.4 Illustrations, examples and practice
sessions
3.3 Training materials and training aids
3.2
Time allocated to the
the average scores
course
3. Training Venue

4.
5
Information and materials
provided to participants

3. Course coverage

2. Convenient Learning
5 environment

1. User friendliness of the

5 computers environment
and skill set materials
Support during training
0.
5

the average scores

learners

Feedback

Participants were satisfied with the training and expressed the need for certificate.
APPENDIX
Course Outline overview
Here follows a brief summary of the contents of each parts of
the course covered.

Lesson Title Topic Title Tasks

1 Getting Introduction
Started
Hardware, Software, Overview of the basic
and Information concepts of hardware,
software, and IT
Technology
Types of Computer Understand and distinguish
between various types of
computer
Main Parts of a Overview of the main parts
Personal Computer of a personal computer

Summary

Quiz

2 Hardware Introduction
The Central Understand what the CPU is,
and what it does
Processing Unit

Input Devices Know the various devices

for inputting data into a
computer
Output Devices Know the various devices
for displaying the results of
computer processing

Summary

Quiz
3 Storage Introduction
Memory Storage Understand and compare the
main types of memory
Devices
storage devices

Types of Memory Learn about the different

types of computer memory

Measuring Memory Understand how computer

memory is measured

Computer Find out about the factors

Performance that affect a computer’s
performance

Summary
Quiz

4 Software Introduction
Types of Software Understand the meaning of
the term software, and how
it is used

Operating System Understand the main roles of

a computer’s operating
Software
system

Application Software Learn about some common

software applications and
their functions

Systems Follow the computer systems

development process
Development

Summary
Quiz

5 Information Introduction
Networks
LAN and WAN Understand what a network
is, and know the difference
between a LAN and a WAN

The Telephone Learn how telephone

Network in networks are used in
computing
Computing
 Electronic Mail Find out about e-mail, and
how it works

The Internet Learn about the Internet,

and how it works

Summary

Quiz

6 Computers in Introduction
Everyday Life
Computers in the Appreciate the many uses
Home and importance of the PC at
home

Computers at Work Find out about the uses of

office applications
and in Education

Computers in Daily Discover how computers are

Life used in everyday life

Summary
Quiz

7 IT and Society Introduction

A Changing World Find out how the Information
Age is changing the way we
live

A Good Workspace Understand the importance

of a good working
environment

Health and Safety Learn what health & safety

precautions should be taken
with computers

Summary
Quiz

8 Security, Introduction
Copyright and
the Law
Security Find out how to protect your
data from system failure and
intrusion

Computer Viruses Learn about computer

viruses

Copyright Understand the legal issues

associated with copying files

Data Protection Act Discover the implications of

the Data Protection Act

Summary
Quiz
 Lesson Title Topic Title Tasks
1 Getting Introduction
Started
First Steps with the Start, shut down, and restart
Computer the computer
Use the Help function

Summary
Quiz

2 Desktop Introduction
Environment
Working with Icons Recognise, select, and move
desktop icons
Create a desktop shortcut

Working with Recognise the different parts

Windows of an application and
desktop window
Resize an application and
desktop window

Identifying your View the computer’s basic

Computer’s Properties system information

Personalising your View the computer’s desktop

Desktop configuration

Summary
Quiz

3 Organising Introduction
Files
Overview of Files and Understand a basic directory
and folder structure
Folders
Create, examine, and rename
files and directories/folders
Recognise file types and view
file attributes
 Copying, Moving, and Select, copy, cut, paste, and
Deleting Files and delete files and
directories/folders
Folders

Backing Up Files and Format a diskette

Folders Take backup copies of data
on to a diskette

Using the Find Tool Use the Find tool to search

for files or folders based on
various criteria

Summary
Quiz

4 Simple Editing Introduction

Using a Text Editing Open and close an editing

Application application
Save a file to a directory/
folder and onto a diskette

Summary
Quiz

5 Print Introduction
Management
Printing Print a document, and view a
print job’s progress
Change the default printer
Summary
Quiz
 Lesson Title Topic Title Tasks

1 Getting Introduction
Started
First steps with Word Open and close a word
Processing processing application
Create, save, open, and
close a document
Use the Help function

Adjusting Basic Change page and toolbar

Settings display modes
Use magnification tool/zoom
tool

Document Exchange Save documents under other

formats

Summary
Quiz

2 Basic Introduction
Operations
Inserting Data Insert characters, words,
text, paragraphs, symbols,
and page breaks in a
document

Selecting Data Select characters, words,

text

Copying, Moving, and Use copy and paste tools

Deleting Text Delete text

Find and Replace Use the Find and Replace

command

Summary
Quiz

3 Formatting Introduction
 Adjusting Text Type, Change text size, type,
Size, and Colour colour, and format

Adjusting Text Layout Align, justify, and indent text

Change spacing and
hyphenate text

General Formatting Use tabs, borders, and lists

Templates Choose and use templates

Summary
Quiz

4 Finishing a Introduction
Document
Styles and Pagination Apply styles and page
numbering to text

Headers and Footers Add and format headers and

footers

Spelling and Use spell-check and

Grammar grammar tools

Document Setup Modify document setup and

margins

Summary
Quiz

5 Printing Introduction

Prepare to Print Preview and print a

document

Summary
Quiz
6 More Introduction
Advanced
Features
Tables Create and modify a table
Use automatic table
formatting tool

Pictures and Images Add and modify images in a

document

Adding Shapes Add and modify autoshapes

in a document

Importing Objects Import a spreadsheet and

image file into a document

Mail Merge Create a mailing list

Merge a mailing list and
letter

Summary
Quiz
 Lesson Title Topic Title Tasks

1 Getting Introduction
Started
First Steps with Open and close a
Spreadsheets spreadsheet application
Create, save, open, and
close a spreadsheet
Use the Help function

Adjusting Basic Change the spreadsheet

Settings view mode, page view, and
toolbar display

Document Exchange Save a spreadsheet under

other formats

Summary

Quiz

2 Basic Introduction
Operations
Inserting Data Enter numbers, text,
symbols, and simple
formulas in a cell

Selecting Data Select adjacent and non-

adjacent cells, rows, and
columns

Copying, Moving, and Use the copy, cut, paste, and

Deleting Cells delete tools

Using the Find Tool Use the Find and Replace

command

Rows and Columns Insert, modify, and delete

rows and columns

Sorting Data Sort data in ascending and

descending numeric and
alphabetic order

Summary

Quiz
3 Formulas and Introduction
Functions
Arithmetic and Logical Use arithmetic and logical
formulas
Formulas
Recognise error messages

Working with Use the Sum and Average

Functions functions

Summary
Quiz

4 Formatting Introduction
Formatting Cells - Format cells to display
Numbers number, date, currency, and
percentage styles

Formatting Cells - Format cell content

Text

Formatting Cells - Centre and align cell content

Cell Ranges Add border effects to
selected cells

Spelling Use the spell-check tool

Document Setup Modify spreadsheet setup,

margin, and orientation
Add headers and footers

Summary
Quiz

5 Printing Introduction
Printing Simple Preview and print a
spreadsheet
Spreadsheet
Documents

Summary
Quiz
6 More Introduction
Advanced
Features
Importing Objects Import and modify objects in
a spreadsheet

Creating Charts and Produce charts and graphs

Graphs

Modifying Charts and Modify, move, and delete

Graphs charts and graphs

Summary
Quiz
 Lesson Title Topic Title Tasks

1 Getting Introduction
Started
First Steps with Open and close a database
application
Databases
Open, modify, save, and
close a database
Use the Help function

Adjusting Basic Change the database view

mode and toolbar display
Settings

Summary
Quiz

2 Creating a Introduction
Database
Designing and Design and plan a database
Planning a Database

Creating a Table Create a database table

Setting Table Create a primary key and

Properties table index

Entering Data Enter data in a database

table

Summary
Quiz

3 Making Introduction
Changes to a
Database
Table Design Modify table layout and field
attributes
 Updating a Database Modify and delete table data
Add and delete database
records

Summary
Quiz

4 Use of Forms Introduction

Creating a Form Create a form
Enter data using a form

Modifying Form Format form text, color, and

Layout layout

Summary
Quiz

5 Retrieve Introduction
Information
Basic Operations Create and save database
queries
Add and remove filters

Refining a Query Add and remove query fields

Selecting and Sorting Select and sort data using

Data given criteria and operators

Summary
Quiz

6 Reporting Introduction
Creating Reports Create report to present data
in a sequence

Modifying Reports Modify a report, and group

data in totals
Create report Headers and
Footers

Summary
Quiz
 Lesson Title Topic Title Tasks

1 Getting Introduction
Started
First Steps with Open and close a
Presentation Tools presentation application
Open, modify, save, and
close a presentation
Use the Help function

Adjusting Basic Change the presentation

Settings display mode and toolbar
display

Document Exchange Save a presentation under

other formats

Summary
Quiz

2 Basic Introduction
Operations
Creating a Choose and modify a slide
Presentation layout
Add an image and text to a
slide

Copying, Moving, and Copy, paste, cut, and delete

Deleting Text text

Copying, Moving, and Copy, paste, cut, and delete

Deleting Images an image

Copying, Moving, and Copy, paste, cut, delete, and

Deleting Slides reorder slides

Summary
Quiz

3 Formatting Introduction
Formatting Text Use various formatting tools
to change text font type,
size, colour, and position
 Modifying Text Boxes Resize, modify, and move a
text box in a slide

Summary
Quiz

4 Graphics and Introduction

Charts

Drawn Objects Add, modify, and move lines

and shapes in a slide

Charts Create and modify an

organisational chart

Images and Other Import, resize, copy, and

Objects move an image or object

Summary
Quiz

5 Printing and Introduction

Distribution
Slide Setup Select a slide format, and
change slide orientation

Preparing for Add notes and page numbers

Distribution to slides
Use spell-check tool
Printing Preview and print a
presentation document

Summary
Quiz

6 Slide Show Introduction

Effects
Preset Animation Create and modify a table
Effects Use automatic table
formatting tool
 Transitions Add slide transition effects

Summary
Quiz

7 View a Slide Introduction

Show
Delivering a Start a slide show and
Presentation navigate through it

Summary
Quiz
 Lesson Title Topic Title Tasks

1 The Internet: Introduction

Getting
Started
First Steps with the Open and close a Web
Internet browsing application
Understand, display, and
save a Web address
Use the Help function

Adjusting Basic Change the Web browsing

Settings application display modes
and toolbar display

Summary
Quiz

2 Web Introduction
Navigation
Accessing a Web Open a Web address and
Address hyperlink
Browse a Web site and
collect data

Summary
Quiz

3 Web Introduction
Searching
Using a Search Create and modify a table
Engine Use automatic table
formatting tool

Printing Add and modify images in a

document

Summary
Quiz
4 Bookmarks Introduction
Creating a Bookmark Open and create Web page
bookmarks

Summary
Quiz

5 E-mail: Getting Introduction

Started
First Steps with Open and close an electronic
Electronic Mail mail application
Open a mail Inbox and mail
message
Use the Help function

Adjusting Basic Change the e-mail

Settings application display modes
and toolbar display
Summary
Quiz

6 Messaging Introduction
Sending a Message Create, address, sign, and
send an e-mail message
Add a title and file to a
message

Copying, Moving, and Copy, paste, cut, and delete

message text
Deleting Text
Delete a file attachment

Reading a Message Open an e-mail message and

a file attachment

Replying to a Reply to and forward an e-

Message mail message

Summary
Quiz

END