Unified Communications Solution Powered by IBC

The OneAccess IP Business Communications (IBC) software de-

livers Unified Communications Services to Small and Medium
Enterprises on top of the OneOS powered Multi Service Access
routers. It provides voice and data communications, VoiceMail,
Interactive Voice Response, Fixed-Mobile-Convergence and a
unique end-user experience through a web-based call manager
and a desktop toolbar. The solution unifies all of the communica-
tions needs of businesses in a single, easy to manage Customer
Premises Equipment (CPE).

SERVICE PROVIDER BENEFITS THE UNIFIED COMMUNICATIONS SERVICE ENABLERS

The OneAccess software-powered Unified Communica-
tions Service comes as an add-on to the ONE product
range. The UC solution allows Service Provider to de-
liver high-value service bundles to small and medium
mobility enterprises and boost the ARPU in the business market
management segment. As a software option, the UC service extends
the investment in the OneAccess Mutli Service Access
Router platform and allows Service Providers to adapt
to changing business needs. The solution allows Ser-
voice vice Providers to offer flexible UC services to SMEs.
mail
END-USER BENEFITS
The OneAccess UC solution turns SMEs existing com-
munication means into a streamlined business commu-
nication system.
to More Communications Services
au ant The solution integrates existing legacy and telephony
nd systems and extends them with rich business commu-
te
at nications tools:
• An enhanced business telephony service that
SIP Phone includes advanced call processing features, Fixed-Mo-
easy install bile Convergence, voicemail and interactive voice re-
sponse to improve interactions with partners, custom-
ers and offer business-grade touch-points.
• Fully integrated end-user experience with a
web-based Call Manager and a desktop toolbar paired
with Microsoft® Outlook that boost employee produc-
Web Portal
tivity with features such as desktop pop-up alerts and
for every
user
click-to-call applications.
Less management burden
All services are delivered through a single box managed
by the Service Provider so that SMEs can focus on their
core business rather than spend time and resources to
operate a telephony system. The cloud-based manage-
ment and supervision of the UC service guarantees a
hassle-free communications service with business-
grade reliability and availability.
The IP Business Communications (IBC) software runs
on top of the OneAccess Multi Service Access rout-
ers and delivers powerful Unified Communications
services. The OneAccess ONE Series is designed for
small and medium enterprises and comes in various
hardware configurations to meet the needs of busi-
nesses in terms of broadband access technology and
performances.
The OneAccess Multi Service Access router is a car-
rier-grade IP router providing a high service density
allowing Service Providers to offer multiple revenue-
generating managed-services with the same hard-
ware platform and operating system (OneOS):
•Data
•Voice
•Security
•Wireless LAN
•Unified Communications
The OneAccess Multi Service Access router offers high
performances, carrier-grade reliability and enough
headroom to accommodate software evolutions and
provide incremental services such as Unified Commu-
nications.
The IP Business Communications (IBC) Software is
an innovative communications suite fully integrated
with the OneAccess Multi Service Access Router to
leverage all of the data, voice and security services
of OneOS. OneAccess’ IBC bundles business commu-
nication services and end-user interfaces providing a
unique all-in-one CPE-based Unified Communications
system.

All right reserved © OneAccess Networks

Technical Unified Communications Powered by IBC

SERVICES AND END-USER EXPERIENCE

The OneAccess UC solution delivers a superior communica- For example, advanced call processing features include:
tion experience with a comprehensive set of professional te- Scheduled Call Forwarding, Do not disturb, Music On Hold,
lephony services and feature rich user interfaces. Call Transfer, Call Return, and many more.

Enhanced Services User Experience

VoiceMail extends SMEs telephony service by answering
calls to busy or unattended phones. Personalized greetings
combined with the ability to remotely access messages raises
the level of professionalism available to SMEs. Voice-to-e-mail
message notifications also boost end-users reactivity as they
get all their messages in their e-mail mailbox.
The Intercative Voice Response (IVR) service allows
SME to handle calls 24 hours a day with a Professional Au-
tomated Attendant. The IVR allow SME to present a profes-
sional call handling service to their customer partners and
benefit from automated call routing option to distribute in-
bound calls;
Advanced call processing features offer all of the features
of a remote centrex solution.
The Call Manager is a web-based interface for managing
calls, setting advanced services (voice mail, call forward, Do
Not Disturb, Call Return…). The Call Manager conveniently
replaces star-code based preference settings. A call history
with dialed numbers, missed calls and Received calls maxi-
mizes efficiency to stay in touch with your contacts.
The OneAccess desktop toolbar expands the end-user
experience to the desktop environment. A slim toolbar sitting
on the user desktop allow end-users to:
- Search through the Outlook directory to place a call
- Click-to-call from the Outlook contact directory
- Receive pop-up notifications with detailed caller information
fetched from Outlook when a call comes in
- Manage and screen incoming calls from a receptionist in-
terface

ONEOS IBC SPECIFICATIONS Microsoft Integration

• Outlook integration: TAPI driver interfaced with CSTA V3 (XML) IBC
Call Server
Call Features
• Widget Configuration of CFU, DND Simuring, forwarded calls accept/re-
• Automatic recall on busy
jact. Redial with Outlook contact matching
• Redial
• Speed dial (personal and global directory)
Voice Mail
• Music on Hold (customisable)
• Internal voice mail
• Call waiting
• Voice mail configuration and consultation with interactive voice guide
• Caller name/number display, forwarding display, vocal CLIP
• Message waiting indication
• Caller identity privacy
• Voice-to-email
• Profiles blocking selected external phone numbers (e.g; blocking toll calls
• Setting up voice mail as simple answering machine

UC_en_131009 - Operational Marketing Department - OneAccess reserves the right to change the technical caracteristics described in this document without prior notice - Printed in France.
or international)
• Customisable ringback music Phone Specific Features

Auto-Attendant SIP Phone Analog Phone ISDN Phone

• Up to 10 configurable auto-attendants, up to 3 levels of sub-menus Call Waiting X* X X
• Record-able announcements 2nd Call X* X X
• Daily/weekly activation (by scheduled call forwards) Brokering X* X X
3-way conference X* X X
Hunt Groups Attended call transfer X* X X
• Hunting mode: circular, circular with priorities, simultaneous Blind call transfer X* X
• Call forwards and voice mail supported on hunt group number Message Waiting X* X X
Indication
Boss-Secretary Call Features * Phone dependent
• Announcement at off-hook of caller/called manager/manager availability
Installation Management
• Secretary filtering can be disabled by manager or assistant
• Auto-provisioning of selected SIP phones
• Installation profiles
Mobility Management
• Phone installation: web, keypad, CLI
• Coupling of wireless / wired handsets
• Service restriction profiles (some services can be forbidden for some
• Presence-based forwarding to mobile
extensions)
• Management of single voice mail box for dual phone
• Login (to use another phone as if it was your own extension)
Web Interface
• Simultaneous ringing
• Three user levels: user, site administrator, admin
• Users: personal services (call forwards, call journal, address book, click-
Call Forwards
to-dial, presence monitoring)
• Call forward: unconditional, on busy, on no-reply, on unreachable
• Site administrator: phone number provisioning, user administration
• Follow-me
• Admin: configuration of trunks and network dependent functions
• Daily/weekly unconditional call forward
• Do Not Disturb
Public Network Interface
• SIP or H.323 interface with softswitch (one VOIP provider)
Direct Inward Service Access (DISA)
• Trunk interface: FXO, bundle of ISDN BRI/PRI
• Remote configuration of voice service
• Least-Cost Routing
• Remote query of voice mail
• Overflow and backup routing from VoIP to BRI/FXO
• Call admission control

http://www.oneaccess-net.com
contact@oneaccess-net.com