IRIS Service Manual Version 0.89

Doc No.
: SM_IRIS_BCC_01
TM
Iris
Service Manual
Version 0.8.8
BLUECORE COMPANY Co., Ltd: (ACE HI-TECH 21), NO.48, 1203, BUSAN CENTUM JUNGANGRO,HAEUNDAE-GU, BUSAN, KOREA
TEL. +82-1800-2239 / FAX. +82-51-747-4319 /WEB. WWW.BLUECORECOMPANY.COM
True PTP Blue Toning, IRIS
20160729 Version 0.8X
Blue Toning® is a registered trademark of Bluecore Company Co., Ltd
IRIS™ is a trademark of Bluecore Company Co., Ltd
Copyright © 2014-2024, Bluecore Company Co., Ltd.
All rights reserved. This publication is protected by copyright. Copying, disclosure to others,
or other use of this publication, in part or in whole, is prohibited without express written
consent of Bluecore Company Co., Ltd. Bluecore Company Co., Ltd reserves the right to make
changes in specifications shown in this manual without notice or obligation. Contact your
Bluecore Company Co., Ltd representative or customer service for the latest information.
Doc No.: SM_IRIS_BCC_001 - IRIS Service Manual 0.88 Page 2 / 51

(Basic Warning for closing a shipping of Iris)
TiltWatch warning
CAUTION: Check the tilt watch at the wooden box and main body when you get a machine after the
shipping. If the Tiltwatch has been red, it means the machine must be slept before you get. (It might be
shocked). In case of this, it needs to call the shipper or supplier.

Table of Contents
Prepares
1. Introductions
1.1 Appearances of IRIS
1.1.1 Front and back
1.1.2 Left and right
1.1.3 Top and quarter
1.1.4 Handpiece and arm
1.2 This Manual
1.3 Ground/Manual Ground
1.3.1 Grounding
1.3.2 Manual grounding
1.3.3 How to check the electric environment for the grounding
1.3.4 How to install manual grounds
2. Assembly / Disassembly
2.1 Disassembly
2.1.1 Open the back panel
2.1.2 Open the both side panels
2.1.3 Top panel
2.2 Optic LASER head box
2.2.1 Open the optic head of the Nd:YAG generator
2.2.2 Remove the rid of the box

2.3 Cooling Fan Replacement
2.3.1 Fan replacement
2.4 LCD Replacement
2.4.1 Parts of an LCD replacement

Table of Contents
2.4.2 Open the cover on the jog dial
2.4.3 Remove the clip of the jog dial button
2.4.4 Remove the job dial button
2.4.5 Remove the LCD cover
2.4.6 Remove the LCD panel
2.4.7 Disconnect the cables of LCD panel
2.4.8 The parts of the LCD replacement
2.4.9 Set the new LCD panel
2.4.10 Plastic cover of LCD panel attaching
2.4.11 Assemble Jog dial button set.
2.5 Circuit Part Replacement
2.5.1 Circuit panel replacement
2.5.2 Open the upper and bottom clips of the each slot
2.5.3 Docking a circuit slot
2.5.4 Opposite side of the circuit box
2.5.5 Remove the circuit box
2.6 Diagram of Mother Board
2.7 Main Frames
2.8 Parts on the Bottom of Body
2.8.1 Other parts
2.8.2 Water sensor replacements
2.9 Chiller Replacement
2.9.1 Remove the current chiller
2.9.2 Assemble new chiller
3. Circuit Diagram
4. Spare Part List

Table of Contents
5. Trouble Shooting
5.1 Error Code
5.2 Alignment Problems
5.3.1 Head alignment manual
5.3.2 Analysis of alignment problems
6. Warranty
6.1 Overview
6.2 Unpaid Services
6.3 Exclusion to unpaid service within the period of the warranty
6.4 RMA Request Form

Prepares
Basic Tools
Be prepare following tools as below to do after service.
Figure 0 Front and back
1. Pliers 7. Allen driver set

2. Wire cutter/stripper 8. Allen wrench
3. Long nose pliers 9. Cable tie
4. Cutting pliers 10. Insulation tape
5. Flash lamp 11. Awl
6. Screw driver set 12. Bruch
INFO: Engineers might need wrenches, dental mirrors, alcohol, engineering cotton swabs, a mini driver
set.
CAUTION: To do an after service, the main power has to be disconnected

True PTP Blue Toning
Section 1. Introductions
1.1 Appearances of IRIS
Iris has been set with a body and an arm as below pictures.
1.1.1 Front and back
Figure 1.1.1 Front and back
1.1.2 Left and right
Figure 1.1.2 Left and right

1.1.3 Top and quarter
Figure 1.1.3 Top and quarter
1.1.4 Handpiece and arm
Figure 1.1.4 Handpiece and arm

1.2 This Manuals
An authorized engineers of IRIS have to read carefully first. It has been made to provide the following
information about the laser:
- How to open and close the body
- How to replace or fix the electronic parts
- How to check for the each error codes
- Trouble shootings
- After service quest form (RMA)
CAUTION: Unauthorized person is not allowed to do an after service. IRIS has several sensors to
prevent a technical service of unauthorized persons.
CAUTION: If the machine has been opened without proper steps of Bluecore engineer who has been
granted a right to give a technical service, it would be last for regular service policy of Bluecore Company
headquarter

1.3 Ground / Manual Ground
1.3.1: Grounding
The ground is a law in almost of the countries for building. The facilities must have the live
ground connection. If not, it might be a problem of the laser parts (Laser source part is very
sensitive). It is the basic requirement of the regulation from CE.
110V 220V
Special socket and plug for 15A in the Middle East countries
Figure 1.3.1: Requirement for ground of electricity.
1.3.2: Manual grounding

If a building is too old to connect the ground, it must be connected between grounds of body
with other metal frame like metal window frame, air conditioner.
WARINING: If the device hasn’t been grounded, Bluecore Company Co., Ltd. doesn’t have a
responsibility against machine problem. (Out of warranty)
1.3.3: How to check the electric environment for the grounding

Before the installation of the device, the engineer must check the electricity of the building and
the facilities. Here are several steps and devices to do the test of actual grounding.
1) Test the normal grounds with a DC meter.

- Left: Check the voltage. It should be around 220V
- Middle: Connect one of probe of the DC meter to the ground. It should be around 0 (2.029V is
OK)
- Right: Connect another probe to the ground on the opposite side. It should be around 220V
(227.6V is OK)

Figure 1.3.3: Test of normal grounds (Left, middle and right)
2) There are many products to do a test for electronic ground. It would be easy than a DC meter
Figure 1.4.1-1: Ground tester for 110V and 220V
1.3.4: How to install manual grounds

If a building is too old to connect the ground, it must be connected between grounds of body
with other metal frame like metal window frame or air conditioner.
1) Check the ground in the Electronic distribution panelboard as below picture.
Picture 1.3.4-1 Normal electronic distribution panelboard
CAUTION: Bluecore’s medical device engineer doesn’t have a responsibility for the electronic
environment. Call the building electronic engineer to solve this ground absence.

2) If the problem can’t be solved, connect the ground from an electronic socket on a wall to the
ground materials like metal water pipe, building radiator or air-conditioner.
Picture 1.3.4-2 Manual connection I (Air-conditioner)
Picture 1.4.2-2.2 Manual connection II
3) If the electronic socket on the wall doesn’t have ground slot, the ground MUST BE set directly
from machine as below. The line should be connected to the air-conditioner, metal water pipe
or the building radiator as the above pictures.
Picture 1.4.2-3 Manual connection directly
CAUTION: There is no responsibility to Bluecore Company Co., Ltd. about machine problems if the
machine doesn’t have the ground connection. It must be a user fault.

Section 2. Assemble/Disassemble
2.1 Disassembly
Before open the body of the device, Engineer must read these below steps first.
2.1.1 Open the back panel
Using a screw driver, open the six bolts from the back panel
Figure 2.1.1 Six bolts on the back panel
2.1.2 Open the both side panels

1). Unscrew and take the eight(8)bolts off from the back as below pictures.
Figure 2.1.2-1: Eight (8) bolts for the both side panels

2). Using an Allen wrench, Take the small bolts on the both side panel as below picture. the two
bolts are on the front and bottom area of the side panels.
Figure 2.1.2-2: System specifications
3). The side panels are attached by magnetic bars. it just need to take off the panel simply as
below pictures.
Figure 2.1.2-3: Side panels
CAUTION: The side panel is long lasting durable heavy. It should be careful for your
toes of your feet.

4). Here is the picture of body after taking off the three panels (back and two side panels)
Figure 2.1.2-4: Location of the magnetic bars
2.1.3 Top panel
1). Take off the communication cable of the arm on the main body as below picture.
Figure 2.1.3-1: Communication cable connection on the top panel

HINT: Iris doesn't need to take off the arm set to open the top panel and see the laser optic box.
2). Rotate the clamp of the arm complex as below picture. This black robber ring gives a tension to
prevent scratch of the clamp.
Figure 2.1.3-2: Holder of the arm complex
3). Take off the two bolts as below picture and then pull back the top panel carefully.
Figure 2.1.3-3: Top panel of the body

4). The top panel has been connected with handpiece communication cable. Disconnect the cable as
below pictures.
Figure 2.1.3-4: Communication cable under the top panel

2.2 Optic LASER head box
2.2.1 Open the optic head of the Nd:YAG generator
After remove the top panel, it shows the optic head box. Unscrew the two (2) bolts using an Allen
wrench as below pictures. (Make sure there are only two bolts others two are just guide pins)
Figure 2.2.1: Optic head box
2.2.2 Remove the rid of the box
Grab two handles like above picture and tilt the rid as below picture then it can be took off.
INFO: To see how to do alignment for Iris' optic box, please refer the Iris head manual

2.3 Cooling Fan Replacement
2.3.1 Fan replacement
Bluecore recommend replacing whole fans because the whole fan set might be done for life time.
ere are several fans right below the Laser optic box and upper and bottom of the circuit box. If not, if
one fan need to be replaced, it should be replace with a soldering as below pictures. The direction of
the fan would be checked before the assembly.

2.4 LCD Replacement
2.4.1 Parts of an LCD replacement
For LCD replacement, backup the software first as these below item should be prepared to an
engineer.
1. LCD set 4. Clip opener (Special tool)

2. LCD cover
3. White button covers(3ea)
Figure 2.4.1: Basic LCD set for a replacement
NOTICE: Backup the current LCD program and data first and then restore after LCD replacement as
below steps
INFO: Refer the detail manual for Iris backup and download manual.
INFO: Through the internet, it can be restore by online.
Figure 2.4.1-1: Basic steps for the LCD replacement

2.4.2 Open the cover on the jog dial
To open the LCD panel, the job dial must be removed.
 It just needs to pull back as below picture.
Figure 2.4.2-1: New model of the jog dial button
NOTICE: be careful the position and hand power against the possible damage in side of the button.
NOTICE: This model of the jog dial was been set before May 2015. After May 2015, it just needs pull
back the dial button easily.
2.4.5 Remove the LCD cover
The cover of the LCD panel has been attached with glue tapes. Using a small driver or a cutter knife,
take off the LCD cover as below pictures.
(The sticker is less than 1mm thickness)
(The knife should be in right below under the sticker, not the LCD frame)
Figure 2.4.5: Cover of the LCD panel and wrong direction

2.4.6 Remove the LCD panel
Unscrew and take the six (6) bolts off as below left picture. Using both hands, take off the LCD panel
as below right picture.
Figure 2.4.6: Cover of the LCD panel
2.4.7 Disconnect the cables of LCD panel

Open LCD panel slightly and carefully, it has been connected by a several cables. Unplug and
disconnect the cables as below pictures. (①: 2 USBs, ②: Port 9, ③:Port 8,④:Ground)
Figure 2.4.7: Cables of the LCD panel

2.4.8 LCD or LCD tray replacement. (If a LCD only has been provided)
Take off the four bolts as below picture and replace the new LCD or New LCD tray
Figure 2.4.8: LCD from the tray
2.4.9 Set the new LCD panel
The LCD panel has to be tilted to hook up with the screen cover as left below picture (red circle)
Figure 2.4.9: Hookup the LCD panel

2.4.10 Plastic cover of LCD panel attaching
Attach the plastic cover of LCD panel as below steps.
Figure 2.4.10: Cover of LCD panel attaching
1) Put the three white cover for three buttons as the first picture.
2) Remove the paper cover of the glue tape on the back side of the cover.
3) Attach the LCD cover carefully. (It must be perfect flat on the screen)
CAUTION: If the cover (sticker) is not perfect flat, the cover might touch the LCD panel.
2.4.11 Assemble jog dial button set.
 Push the jog dial button as below pictures. (Make sure the shape of the hole)
Figure 2.4.1-1: Assembly for the old model of jog dial

2.5 Circuit Part Replacement
2.5.1 Circuit panel replacement
After open the side panel, it shows the circuit panels as below picture. There are six slots and it has
been docked with a mother board in side.
Figure 2.5.1: Cover of LCD panel attaching

1. Converter 4. Simmer
2. FG 5. CPU
3. Trigger 6. PTC SMPS
1). Converter:
2). FG: a frame to support the weight of the converter (converter is really heavy.)
3). Trigger: laser generation /emission trigger
4). Simmer: charging controller for condensers.
5). CPU: central processing unit of device control
6). PTC SMPS: main electronic power kits

2.5.2 Open the upper and bottom clips of the each slot.
Using two hands open the two clips of up and bottom on the each slot as below pictures. And then
pull back the slot using two hands.
Figure 2.5.2: Pull back a circuit slot
CAUTION: the clip has to be opened completely. If not it might be broken.
2.5.3 Docking a circuit slot
There are two slot guiders as below left pictures. Set the part on the line and push in carefully until
the clip has been hooked up and fixed it as below right pictures.
Figure 2.5.3: Docking a circuit slot

2.5.4 Opposite side of the circuit box
On the opposite side of the circuit box, it shows a mother board. It has been connected to other main
part like power, optic laser head, cooler, LCD and so on.
Unplug all connection of the mother board as below
Figure 2.5.4: Docking a circuit slot

INFO: Refer the Slot name of the mother board at the page 35.
2.5.5 Remove the circuit box
1). Both side of the circuit box, there are six bolts as below picture, unscrew and take off the six
bolts.
Figure 2.5.5-1: Six bolts of the circuit box

2). At first, fix the wheels and pull it back carefully as below steps.
Figure 2.5.5-2: Remove the circuit box
1). Fix the wheels

2). Pull back the box slightly
3). Lean a leg on the bottom frame of the body as picture 3
4). hold the box exactly as picture 5 because the converter part is really heavy.
3). For safer steps, remove all the circuit slots first then it would be really - the box frame with
mother board would be light as much as easy work. Remove them as below steps from left to right.
Figure 2.5.5-3: Remove each circuit slots

1). PTC SMPS 2). CPU
3). SIMMER 4). TRIGGER
5). FG/Cable connection 6). CONVERTER

4). Pull back the converter slot carefully after plus off the cable
Figure 2.5.5-4 Converter slot
HINT: Pull back the circuit frame. The empty frame with mother board is really light as much as
easy work.

2.6 PCB of Mother Board
Please refer this page when it has to be replaced. It shows which cable has to be connecting on the
mother board.
Figure 2.6: Diagram of mother board

2.7 Main Frames
After remove laser optic box and circuit box, it shows the main frame with chiller, bottom parts, water
tank (Iris SE doesn't have it),and main/emergency switch panel on the front panel.
Figure 2.7: Main frame

2.8 Parts on the Bottom of Body
2.8.1 Other parts
Two condensers, water pump motor and water flow sensor. The replacement of these part is simple
and easy. This manual would skip the steps of the replacement of below parts.
Figure 2.8.1: Parts on the bottom

2.8.2 Water sensor replacements
The water sensor monitors the water flow, if the water sensor has a problem, the screen shows water
sensor error. Pull back the water hose which is connected with the water sensor and then unscrew
and take off the bolts as below picture.
Figure 2.8.2: Water sensor replacement

2.9 Chiller Replacements
2.9.1 Remove the current chiller
To replace the chiller, follow below steps exactly and carefully.
1). Take off the two bolts to open the cover of water inlet as below left picture. Pull back the two
caps of water inlets as below right picture.
Figure 2.9.1-1: Open the water inlet
2). Under the bottom frame, there are water outlet with a valve as below picture. Take water out
from the chiller as below picture. The water level gauge would goes down as below right picture.
Figure 2.9.1-2: Water out

3). Take off the back power supplying panel as below pictures.
Figure 2.9.1-3: Power supplying panel off
4). Take off the water hoses which is connected to the chiller on the upper and bottom.
Figure 2.9.1-4: Disconnect the water hoses

5). Disconnect the cable as below pictures for the both sides of the chiller
1. Open the cover of the chiller cable box
2. Cut off the cable ties
3. Disconnect the cables as picture 4. Each cable has own number to replace the part again.
4. Left side and right side also same like this below step.
Figure 2.9.1-5: Disconnect the water hoses
6). Take off the six bolts on the left side and three bolts on the right side. Then push the chiller
from the right side as below right picture.
Figure 2.9.1-6: Take off the bolts before the chiller disassemble.

7). When the chiller is needs to lift up from the frame, there is one last water hose connection as
below left picture. The hose is too short to take off in advance. So, disconnect the hose while the
chiller is taking off from the frame. It should be very careful.
Figure 2.9.1-7: Taking off the chiller
Figure 2.9.1-7: Frame and Chiller after this disassemble.
CAUTION: Be careful for the water which is left over in the chiller
2.9.2 Assemble new chiller
To assemble a new chiller, follow the backward steps of the disassembly.

2.9.3 S/W and data backup
Most of software adjustment of Bluecore’s devices need backup first. It has been set for deep
technical training. Contact to us for the manual.
2.9.4 WIFI configuration and test.
- SSID (AP name): bluecore-iris

- Security type: WPA2 PSK
- Password: 0517474318
If the WIFI doesn’t work, please check the mobile hotspot (AP) setting again. After that, check the device
setting as below steps.
1. Go to configuration as below pictures
Figure 2.9.4-1: Configuration
2. Go to administrator as below picture, input this password: 4318 on the blank and press ‘SAVE’
Figure 2.9.4-2: Administrator

3. It will show ‘Iris System Operator Page’ as below pictures. Press ‘TCP/IPv4 Manual SE’ then it will
show this alert window for network. Press ‘(Y)’.
Figure 2.9.4-3: TCP/IPv4 Manual SE
3-1. If the Window Language is Korean, follow these below steps to change the language to
English.
Figure 2.9.4-3-1: Language Selection

4. Under the bottom right corner, double click the network icon as the below left upper picture. Then
set the WIFI as below pictures and instructions.
Figure 2.9.4-4: WIFI Setting
a. It will show a screen of ‘TCP/IPv4’ setting then choose (double click) your WIFI connection
as bottom left picture.
b. It will show the window of password. Then put the password as your WIFI setting and
press ‘OK’
c. The WIFI connection shows it has been connected as above message.
d. Turn off and turn on the machine with the key switch.
e. And check the server connection as below picture.
Figure 2.9.4-4(2): Server Connection Status.

INFO: Even though the WIFI connection is OK, Iris doesn’t show the icon as the picture
(Figure 2.9.4-4(2)) sometime. If the server is under the maintenances, it would be happened.
5. If the server connection is showed on the IRIS screen, Check the connection status as below. Using
a USB mouse, click the below ‘Internet Icon’. Then I will show the network information. If this device
has been connecting via WIFI, It will show the network information as below right picture.
Figure 2.9.4-5: Network recognition
6. Press ‘R’ as below left picture. It is a rescanning button to try to connect the mobile hotspot (WIFI
AP) again.
Figure 2.9.4-6: Rescanning the WIFI network.

HINT: If the rescanning doesn’t work, check the mobile hot spot or WIFI setting. Refer User manual
Page 41~42

Section 3. Circuit Diagram

Circuit diagram
Figure 3: Circuit diagram

Section 4. Spare Part List
Part Comments
Handpiece Fractional, Collimated, Zoom

Xenon Lamp 10 million shots
Rod 8 Ф/9Ф
Chiller Cooling system
Water filter Water filter
Footswitch Footswitch to LASER emission
Wheels Four wheels
LCD Panel Program with LCD
Chart 4: Spare part lists

Section 5. Trouble Shootings

This chapter describes in detail all errors of IRIS system. There are a lot of possibility and reasons from a
malfunction. If the machine has a problem, check and find the statement of the malfunction in this
chapter.
5.1 Error Code
INFO: Refer the documents of “Error Code Analyzer”
Figure 5.1: Error code analyzer (documents)
There are detail steps for each error messages from LCD of IRIS system


5.2 Alignment problems
Q-switched Nd:YAG has a lot of optic parts for laser generation. It has also many kind of lens and mirrors
to send LASER to the end of the handpiece. This section will shows basic steps of the alignment test if
the machine has a problem of alignment.
5.2.1: Head alignment manual
To understand the LASER alignment, the Engineer who has been authorized by Bluecore Company Co.,
Ltd. should read and memorize all parts of the LASER source with this document.
INFO: Refer the document “Head Alignment Manual – Iris SE”
Figure 5.2.1: Head Alignment Manual


5.2.2 Analysis of alignment problems
Read this section carefully, and then follow steps as below instructions.
Figure 5.2.2: Basic steps of LASER alignment.

Step 1: Test the Laser marks on the alignment paper (Carbon paper)
Figure 5.2.2-1: Mode Test with the handpiece.


Step 2: If the Step 1 has a problem, take off handpiece and do a test with the test paper which
has been provided by HQ.
Figure 5.2.2-2: Mode Test without the handpiece.

Step 3: Remove arm from the body and do a test right on the top of arm complex.
Step 4: Try to adjust the 45° mirror using the control handles. (It moves left/right and up/down)
(Refer Alignment Manual page 4 to 6)
Step 5: The 45° mirror adjustment doesn’t work well, open the laser box (head) (Refer Chapter
2.2 in this manual.)
Step 6: Do a test with the test paper for inside of the head which has been provided by HQ and
send to HQ to find out the reason and solution. (Refer Alignment Manual page 7 to 9)
Figure 5.2.2-3: Laser box alignment test paper
HINT: Use normal carbon paper and test on the paper, attach the paper per each blank from 1
to 7


Section 6. Warranty
6.1 Overview
Chapter & describes unpaid services available for those properly using the system and exclusions from such
unpaid services provided by the warranty of this product.
6.2 Unpaid Services

1. If the IRIS laser system has been properly used and applied for after sales-service, the user is
eligible for unpaid services up to one year from the date of purchase, as guaranteed by
Bluecore Company Co., Ltd.
2. Unpaid services include coverage of the main body of the system, the footswitch, the
articulated arm, and the remote interlock; in contrast, consumable parts such as the handpiece
window, the flash lamp, the safety goggles and the accessories are excluded.
3. If Bluecore Company Co., Ltd. receives a request for parts/labor during the warranty period,
such requests will be handled in a prompt manner. Depending on the condition of the system
to be repaired, Bluecore Company Co., Ltd. may decide to repair or replace the system either
on the premises of Bluecore Company's headquarters or the location where the system is
installed.
4. If it is necessary to recall the system for the purpose of adjustment or inspection, Bluecore
Company Co., Ltd will provide the information that our customer requests or allow them to
rent a temporary device.
WARNING: In order to maintain the coverage of unpaid devices, only service persons formally authorized by
Bluecore Company Co., Ltd. should be allowed to configure, modify of inspect the system. If the system is
used for purposes other than originally intended or not in compliance with the instructions given in this
manual, then the user shall be ineligible for any type of unpaid services. Bluecore Company Co., Ltd.
customers are strongly advised to be fully aware of all the details of this manual.
In any case, Bluecore Company Co., Ltd. reserves all rights and responsibilities for judging the mature of
damages to the product and the possible causes for such damages. Such judgment made by Bluecore
Company Co., Ltd. shall be deemed to be finalized and cannot be overridden.

Section 6. Warranty
6.3 Exclusion to unpaid service within the period of the warranty
If the operational procedures and cautionary items specified in this manual are not properly followed,
altered, or neglected in any manner, the purchaser will not be eligible for unpaid services. Please pay close
attention to the items below while using the system.
If the handpiece is pulled with excessive force so as to move the system and results in damages to the
articulated arm or the main body, the system is then no longer eligible for unpaid services covered by this
letter of warranty.
If the system is used, modified or disassembled for purposes other than those initially intended, than the
user forfeits coverage by warranty and is ineligible for any unpaid services under warranty.
Consumable parts, such as the handpiece window and the flash lamp, that are necessary for consistent
maintenance of the system, are not covered by unpaid services.
The accessories provided for convenience of use, not belongs to the system.
6.4 RMA Request Form

To make sure the system error or problem, please read next page, RMA Request Form and fill out as detail
as possible

BLUECORE COMPANY Co., Ltd: (ACE HI-TECH 21), NO.48, 1203, BUSAN CENTUM JUNGANGRO,
HAEUNDAE-GU, BUSAN, KOREA
TEL. +82-1800-2239 / FAX. +82-51-747-4319 /WEB. WWW.BLUECORECOMPANY.COM
RMA REQUEST FORM

Bluecore Company Co., Ltd offers expedited services on Return Materials Authorization
(RMA) that is designed to give our customers peace of mind by increasing their uptime
through faster delivery with replacement or repairing by our authorized technicians. With
Bluecore's expedited RMA services, you can secure the right level of service for your
business.
To submit a Return Merchandise Authorization (RMA) request, please complete the following form. In order to expedite
your request, please complete all information below;
Customer Information
Company
Contact Person
• Submit Date: Year / Month / Date
Tel.
E-Mail
Product Information
Model
Serial No.
S/W Version
Total Shot No.
(For inapplicable products, leave it blank.)
Problem Information
Issue Date
Description of Problem
Attempting Method
Evidential Materials Please send following Evidential Materials by attachment on e-mails as

many as possible;
(Red linesare mandatory)
• Pictures of Tilt-Watch:YES / NO
• Pictures of Serial No. Plate:YES / NO
• Pictures of Total Shot Count: YES / NO
• Pictures of Problem: YES / NO
• Movie of Problem: YES / NO
::: Helpdesk / Overseas Sales Dept. / Bluecore Company Co., Ltd :::

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20160729 Version 0.8X

Blue Toning® is a registered trademark of Bluecore Company Co., Ltd

IRIS™ is a trademark of Bluecore Company Co., Ltd

Copyright © 2014-2024, Bluecore Company Co., Ltd.

Doc No.: SM_IRIS_BCC_001 - IRIS Service Manual 0.88 Page 2 / 51

(Basic Warning for closing a shipping of Iris)

Doc No.: SM_IRIS_BCC_001 - IRIS Service Manual 0.88 Page 3 / 51

2.2.2 Remove the rid of the box

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4. Spare Part List

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Figure 0 Front and back

1. Pliers 7. Allen driver set

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1.1.1 Front and back

Figure 1.1.1 Front and back

1.1.2 Left and right

Figure 1.1.2 Left and right

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Figure 1.1.3 Top and quarter

1.1.4 Handpiece and arm

Figure 1.1.4 Handpiece and arm

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1.3.2: Manual grounding

1.3.3: How to check the electric environment for the grounding

1) Test the normal grounds with a DC meter.

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Figure 1.3.3: Test of normal grounds (Left, middle and right)

Figure 1.4.1-1: Ground tester for 110V and 220V

1.3.4: How to install manual grounds

Picture 1.3.4-1 Normal electronic distribution panelboard

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Picture 1.3.4-2 Manual connection I (Air-conditioner)

Picture 1.4.2-2.2 Manual connection II

Picture 1.4.2-3 Manual connection directly

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2.1.1 Open the back panel

Figure 2.1.1 Six bolts on the back panel

2.1.2 Open the both side panels

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Figure 2.1.2-2: System specifications

Figure 2.1.2-3: Side panels

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Figure 2.1.2-4: Location of the magnetic bars

2.1.3 Top panel

Figure 2.1.3-1: Communication cable connection on the top panel

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Figure 2.1.3-2: Holder of the arm complex

Figure 2.1.3-3: Top panel of the body

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Figure 2.1.3-4: Communication cable under the top panel

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Figure 2.2.1: Optic head box

2.2.2 Remove the rid of the box

Figure 2.2.2: Optic head box

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Figure 2.3.1: Optic head box

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1. LCD set 4. Clip opener (Special tool)

Figure 2.4.1-1: Basic steps for the LCD replacement