FilmArray 2.0

FilmArray® 2.
0 LIS Interface
FilmArray 2.0 LIS Interface Overview
TECHNICAL
The FilmArray 2.0 system is capable of interfacing with a laboratory information
system (LIS). FilmArray test results can be electronically transferred from a ::: NOTE
FilmArray 2.0 system to an LIS (unidirectional communication). There are two
components of the FilmArray 2.0 LIS interface: the FilmArray Link software
developed by BioFire Diagnostics and the driver software developed by the LIS
or middleware vendor. To set up the interface, FilmArray customers will need to
obtain the FilmArray Link software and the appropriate driver from their LIS or
middleware provider.
The FilmArray Link software consists of the FilmArray Link Software v2.0 and
panel-specific FilmArray Link electronic report modules. The FilmArray Link
Software v2.0 is a plug-in to the FilmArray Software v2.0. The software retrieves
test result data from a configured FilmArray database, sends the data to the
corresponding electronic report module (where the data is formatted into an XML
file, also referred to as an electronic report), and then sends the electronic report
to BCI Link. The FilmArray Software v2.0 must be installed on a FilmArray 2.0
computer in order for the FilmArray Link Software v2.0 to be installed and used.
LIS and middleware vendors will need to provide drivers that are compatible with
the FilmArray 2.0 system. Each driver must be able to collect, read, and parse
XML files, as well as to reformat the parsed data into a form that can be read by
the LIS. Documentation is available from BioFire Diagnostics to aid LIS and
middleware vendors during driver development and can be requested through
the company’s website.
Purpose of the Document

The purpose of this document is to provide 1) a description of the FilmArray 2.0
LIS interface, 2) instructions for setting up and configuring the interface, and 3)
instructions for troubleshooting the FilmArray Link software.
FilmArray 2.0 LIS Interface Setup

The following subsections provide instructions for setting up a FilmArray 2.0 LIS
interface.
Note that the FilmArray Link Software v2.0 transmits the electronic reports using
one of two data transfer methods: File Transfer Protocol (FTP) or shared folder
protocol. Drivers developed by LIS and middleware vendors to provide an
interface with the FilmArray 2.0 system will support one of these data transfer
methods. Determine which method is supported by the driver to be used and
complete the appropriate instructions below to set up the interface.
BioFire Diagnostics recommends that the FilmArray 2.0 LIS interface

components are set up in the order outlined in these subsections.
TECHNICAL NOTE
BioFire Diagnostics, LLC
1|Page www.BioFireDX.com
FLM2-PRT-0246 -01
FilmArray 2.0 LIS Interface Setup Instructions (FTP)
The following instructions describe how to set up the FilmArray 2.0 LIS interface
if the LIS or middleware driver to be used supports the FTP data transfer method.
TECHNICAL
Refer to the FilmArray 2.0 LIS Interface Setup (Shared Folder Protocol) section if
the driver supports the shared folder protocol method of data transfer.
Set up FilmArray 2.0 Computer and System

::: NOTE
The following steps are performed by the customer (lab and IT personnel) to set
up the FilmArray 2.0 system and to connect the computer to the network.
1. If required, perform a security review of the computer and make any

necessary modifications to the computer (e.g., installing antivirus
software).
2. Set up the FilmArray 2.0 system in the lab in the location to be used for
clinical testing if not already completed. Ensure the system is near a
network port.
3. Connect the computer to the network via Ethernet cable.
Install and Configure FilmArray Link Software
The following steps are performed by the customer (lab and IT personnel) with
assistance from a BioFire Diagnostics Field Application Specialist and a
Customer Support Representative if desired.
1. Install the FilmArray Link Software v2.0 and the panel-specific electronic
report modules.
Refer to the FilmArray Link Software v2.0 and panel-specific

electronic report module technical notes for installation
instructions. The FilmArray Link Software v2.0 must be installed
before the electronic report modules.
2. Complete the following steps to configure BCI Link as an FTP server.
a. Launch the FilmArray Software v2.0 from the shortcut on the desktop
if it is not open. Minimize the FilmArray Software v2.0 window.
TECHNICAL NOTE
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b. Double click the BCI Link icon on the desktop. BCI Link will launch
and request administrative login credentials. The administrative login
is “LabAdmin” and the default password is “Lab_Admin”.
TECHNICAL
Note that BioFire Diagnostics recommends that local IT personnel
change the default password for the Windows user account named
::: NOTE
“LabAdmin”. Do not delete or modify the groups associated with the
LabAdmin user account.
TECHNICAL NOTE
FLM2-PRT-0246 -01
c. From the BCI Link user interface, click the BCI Link parameter
settings button.
TECHNICAL
::: NOTE
d. Select the FTP configuration tab and click the Add… button.
TECHNICAL NOTE
FLM2-PRT-0246 -01
e. Create an FTP account by completing the following fields in the FTP
Account Manager window. Note that the field entries shown in the
screenshot are for illustrative purposes and the customer needs to
determine the account name and login information. Also note that
TECHNICAL
spaces and special characters cannot be used in any of these fields.
•
::: NOTE
Account name
• Login
• Password
• Password confirmation
f. Select the Active account checkbox and change the value in the
Uploading period (sec) field from zero to 3600.
g. Click OK.
TECHNICAL NOTE
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h. Verify that the account is Active and click the Save configuration
button. Note that the recommended port number is 21 (default port
number).
TECHNICAL
::: NOTE
i. Click the Monitoring button.
TECHNICAL NOTE
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j. Click the play button associated with the FTP icon. Note that the
double headed arrow will not turn green until the driver connects to
the FTP server.
TECHNICAL
::: NOTE
TECHNICAL NOTE
FLM2-PRT-0246 -01
k. Click the play button in the lower, right-hand portion of the screen. A
FilmArray icon and a green double headed arrow are displayed,
indicating that communication has been established.
TECHNICAL
Note that if the FilmArray icon does not appear after the play
button has been pressed, start the FilmArray Software v2.0 from
::: NOTE
the shortcut on the desktop and press the play button in BCI
Link again.
l. Close BCI Link.
Install and Set up Driver
The following steps are performed by the customer (lab personnel and LIS
specialist) with assistance from the LIS or middleware vendor, and a BioFire
Diagnostics Field Application Specialist and a Customer Support Representative
if desired.
1. Install the driver in the test area of the LIS.
2. Configure the driver using the login and password for the FTP account
created in step 2.e. of the Install and Configure FilmArray Link Software
section (page 5).
3. Map the FilmArray test results from the XML files to the LIS. The panel-
specific electronic report module technical notes provide information to
help with the mapping process. BioFire Diagnostics can provide test files
that can be sent through the interface to verify the mapping without
running pouches and chemistry, if desired.
4. Validate the interface according to LIS or middleware vendor procedures

and internal lab procedures.
5. Install the driver in the production area of the LIS. TECHNICAL NOTE
FLM2-PRT-0246 -01
FilmArray 2.0 LIS Interface Setup (Shared Folder Protocol)
The following instructions describe how to set up the FilmArray 2.0 LIS interface
if the LIS or middleware driver to be used supports the shared folder protocol
TECHNICAL
data transfer method. Refer to the FilmArray 2.0 LIS Interface Setup (FTP)
section if the driver supports the FTP data transfer method.
Set up FilmArray 2.0 Computer and System

::: NOTE
The following steps are performed by the customer (lab and IT personnel) to
setup the FilmArray 2.0 system and to connect the computer to the network.
1. If required, perform a security review of the computer and make any

necessary modifications to the computer (e.g., installing antivirus
software).
2. Set up the FilmArray 2.0 system in the lab in the location to be used for
clinical testing if not already completed. Ensure the system is near a
network port.
3. Create a shared folder on a network which can be accessed by the

computer and the LIS. This folder is where test results will be shared
between the computer and the LIS. Ensure that none of the folder names
in the network path have spaces or special characters.
4. Connect the computer to the network via Ethernet cable.
5. Add the computer to the domain. Note that the local FilmArray user
account must be used to operate the FilmArray 2.0 system. Once the
computer has been added to the domain, the user name "./FilmArray" will
need to be used to log in to the computer (rather than the user name
"FilmArray").
6. Map the computer to the network drive on which the shared folder is
located. The username and password for the account that has read and
write access to the shared location on the network will be required to
complete the mapping.
Install and Configure FilmArray Link Software
The following steps are performed by the customer (lab and IT personnel) with
assistance from a BioFire Diagnostics Field Application Specialist and a
Customer Support Representative if desired.
1. Install the FilmArray Link Software v2.0 and the panel-specific electronic
report modules.
Refer to the FilmArray Link Software v2.0 and panel-specific

electronic report module technical notes for installation
instructions. The FilmArray Link Software v2.0 must be installed
before the electronic report modules.
TECHNICAL NOTE
FLM2-PRT-0246 -01
2. Complete the following steps to give BCI Link access to the shared folder
on the network.
a. From the Start menu on the computer, search for the Services
program.
TECHNICAL
::: NOTE
TECHNICAL NOTE
10 | P a g e www.BioFireDX.com
FLM2-PRT-0246 -01
b. Right click on Services and select the Run as administrator option.
The program will request administrative credentials. The
administrative login is “LabAdmin” and the default password is
“Lab_Admin”.
Note that BioFire Diagnostics recommends that local IT personnel TECHNICAL

::: NOTE
"LabAdmin". Do not delete or modify the groups associated with the
TECHNICAL NOTE
FLM2-PRT-0246 -01
c. Select bciNetServer from the list of services and click Stop in the
upper left-hand corner of the window.
TECHNICAL
::: NOTE
d. Right click on bciNetServer and select Properties. From the

bciNetServer Properties window, click on the Log On tab.
TECHNICAL NOTE
FLM2-PRT-0246 -01
TECHNICAL
::: NOTE
e. Select the radio button for This account:. Enter the domain name,
username, and password corresponding to the credentials used to
access the shared folder on the network. Note that the figure below
is for illustrative purposes.
f. Click Apply and then click OK.
TECHNICAL NOTE
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g. Click Start in the upper left-hand corner of the Services window.
TECHNICAL
::: NOTE
h. Close the Services program.
3. Complete the following steps to configure BCI Link for use with the
shared folder protocol.
a. Launch the FilmArray Software v2.0 from the shortcut on the

desktop. Minimize the FilmArray Software v2.0 window.
b. Double click the BCI Link icon on the desktop. BCI Link will launch
and request administrative login credentials. The administrative login
is “LabAdmin” and the default password is “Lab_Admin”.

“LabAdmin”. Do not delete or modify the groups associated with the
TECHNICAL NOTE
FLM2-PRT-0246 -01
TECHNICAL
::: NOTE
c. Enter login and password and click OK. The user will be presented
with the BCI Link user interface.
TECHNICAL NOTE
FLM2-PRT-0246 -01
d. Click the BCI Link parameter settings button.
TECHNICAL
::: NOTE
e. From the BCI Link parameter settings, click on the Shared folder
configuration tab.
f. Mark the is Active checkbox.
TECHNICAL NOTE
FLM2-PRT-0246 -01
g. Manually enter the following path in the Request folder field:
C:\ProgramData\BioFireDx\FilmArrayLink\Requests
h. Manually enter the complete network path for the shared folder in the
TECHNICAL
Result folder field.
::: NOTE
Do not use the drive letter when entering the path (e.g., do not enter
G:\...\Results).
This is an example of what the format of the path should be:

\\server\share\...\Results.
Note that the examples of the result folder paths above are for
illustrative purposes and the customer needs to determine the folder
path.
i. Change the value in the Maximum file age (in s) in result folder (no
checks if 0) field from 7200 to 3600.
j. Click the Save configuration button. A message box is displayed,

indicating that the configuration has been successfully saved. Click
OK. Note that the result folder path shown in the screenshots below
is for illustrative purposes and the customer needs to determine the
folder path.
TECHNICAL NOTE
FLM2-PRT-0246 -01
TECHNICAL
::: NOTE
k. Click the Monitoring button. Note that the result folder path shown in
the screenshot below is for illustrative purposes and the customer
needs to determine the folder path.
TECHNICAL NOTE
FLM2-PRT-0246 -01
l. To start the shared folder service, click the play button next to the
SharedFolder icon (identified in the screenshot below). The double
headed arrow changes from gray to green.
TECHNICAL
::: NOTE
m. To start the communication between BCI Link and the FilmArray

Software v2.0, click the play button located in the lower, right-hand
portion of the screen. A FilmArray icon and a green double headed
arrow are displayed, indicating that communication has been
established.
n. Close BCI Link. TECHNICAL NOTE

FLM2-PRT-0246 -01
Install and Set up Driver
The following steps are performed by the customer (lab personnel and LIS
specialist) with assistance from the LIS or middleware vendor and BioFire
Diagnostics Field Application Specialist and a Customer Support Representative
if desired.
TECHNICAL
1. Install the driver in the test area of the LIS.
::: NOTE
2. Configure the LIS and driver to retrieve and process the XML files from
the shared folder.
3. Map the FilmArray test results from the XML files to the LIS. The panel-
specific electronic report module technical notes provide information to
help with the mapping process. BioFire Diagnostics can provide test files
that can be sent through the interface to verify the mapping without
running pouches and chemistry, if desired.
4. Validate the interface according to LIS or middleware vendor procedures

and internal lab procedures.
5. Install the driver in the production area of the LIS.
TECHNICAL NOTE
FLM2-PRT-0246 -01
Troubleshooting
The following sections describe troubleshooting of the FilmArray Link Software
v2.0 and the BCI Link software.
TECHNICAL
::: NOTE
FilmArray Link Software v2.0 Troubleshooting
The user may encounter run processing issues with the FilmArray Link Software
v2.0 where electronic reports are not sent to the LIS. These could be due to the
automated run processing settings or they could be the result of errors in the
software.
Automated Run Processing
If electronic reports are not automatically being sent to the LIS, verify that the
automated run processing status is Active and the button says “Stop” (see the
screenshot below). Refer to the FilmArray Link Software v2.0 technical note for
instructions regarding how to enable and disable automated run processing. If
automated run problems persist, refer to the Run Processing Errors section
below.
Run Processing Errors
A run transfer error may occur if the FilmArray Link software fails to deliver an
electronic report to the LIS. Messages associated with run transfer errors are
displayed in the Event Viewer section of the FilmArray Link tab. The time
associated with each run transfer error event, the event type (Error), and the
event details are shown in the Event Viewer.
The run transfer error messages and possible solutions for resolving the errors
are described in the table below. Note that local IT personnel and LIS specialists
can assist with troubleshooting the FilmArray Link Software v2.0.
TECHNICAL NOTE
FLM2-PRT-0246 -01
Run Transfer Error Message Possible Solution
An error occurred during run Ensure the power and Ethernet cables are
transfer for the pouch x and securely connected to the FilmArray 2.0
sample y. Error sending computer and wall outlets.
message to BCI.
Restart the FilmArray 2.0 computer and TECHNICAL
::: NOTE
verify that the bciNetServer service has
started. Start the service if it has not been
started. Refer to the Verify and Change
bciNetServer Service Status section below.
Attempt to manually resend the desired

run(s). Refer to the FilmArray Link Software
v2.0 technical note for instructions
regarding how to manually send a run.
Verify that there are two active networks in

the Network and Sharing Center. To access
the Network and Sharing Center, open the
Windows Start menu  Control Panel 
Network and Internet  Network and
Sharing Center. Note that one network is
used for the FilmArray instruments and the
other is used for LIS connectivity.
Ensure the BCI Link status shown in the

Communication Management section of the
FilmArray Link tab is Ok. If the status of BCI
Link is Not Connected, Warning, or Error,
refer to the BCI Link Troubleshooting
section below.
If the error persists, contact BioFire

Diagnostics Customer Support.
sample y. Electronic report computer and wall outlets.
module not found for pouch
type: [panel name and Ensure that the corresponding panel-
version]. specific electronic report module is installed
and active.
Ensure that the pouch result is Pass and

the run status is Completed.
Attempt to manually resend the desired


TECHNICAL NOTE
FLM2-PRT-0246 -01
Run Transfer Error Message Possible Solution
sample y. Pouch result was computer and wall outlets.
not valid.
Ensure that the pouch result is Pass and TECHNICAL
::: NOTE
the run status is Completed for the desired
run. Note that the FilmArray Link Software
v2.0 will not send runs which have a pouch
result of Fail and a run status of anything
other than Completed.
If the pouch result is Pass and the run

status is Completed for the desired run,
attempt to manually resend the desired

Verify and Change bciNetServer Service Status
To verify the status of the bciNetServer service,
1. Search for the Services program from the Start menu on the
computer.
2. Open the Services program.
3. Locate “bciNetServer” in the list of services. The status of the service

is displayed in the Status column.
If the bciNetServer service needs to be started, close the Services program and
complete the following steps.
1. Search for the Services program from the Start menu on the
computer.
2. Right click on Services and select the Run as administrator option.

The program will request administrative credentials. The
administrative login is "LabAdmin" and the default password is
"Lab_Admin".

3. Select bciNetServer from the list of services and click Start in the
upper left-hand corner of the Services window.
4. Close the Services program.
TECHNICAL NOTE
FLM2-PRT-0246 -01
BCI Link Troubleshooting
The user may encounter changes in the BCI Link connection status with the LIS.
Changes to the BCI Link status are documented as events in the Event Viewer
TECHNICAL
section of the FilmArray Link tab. The time associated with each BCI Link status
change event, the event type (BCI), and the message details are displayed in the
Event Viewer. The current BCI Link status is displayed in the Communication
Management section of the FilmArray Link tab. Refer to the two screenshots
below where the Communication Management section displays BCI Link
::: NOTE
statuses of Ok and Warning.
The status of BCI Link may be Ok, Warning, Error, or Not Connected. The status
of BCI Link should be Ok for the FilmArray Link Software v2.0 to function as
intended. The following table provides a description of each of the BCI Link
statuses.
BCI Link Status Description

Ok The connection between BCI Link and the LIS is
established.
Warning BCI Link has detected a potential problem with the
connection. This status could indicate that XML files remain
in the shared folder or the FTP upload directory for an
extended period of time.
Error BCI Link has detected a connection error which shut down
communication between BCI Link and the LIS.
Not Connected The connection between BCI Link and the LIS is not
established or is not active.
TECHNICAL NOTE
FLM2-PRT-0246 -01
The table below provides instructions for resolving any issues related to the
status of BCI Link and for returning the BCI Link status to Ok. Note that local IT
personnel and LIS specialists can assist with troubleshooting BCI Link.
BCI Link Status Possible Solution
Verify that the result folder path shown in TECHNICAL

::: NOTE
BCI Link matches the path expected by the
LIS and that the path is accessible through
Windows Explorer on the FilmArray 2.0
computer. Refer to the instructions in the
Verify Result Folder Path section below.
If the path is incorrect in BCI Link, refer to

the FilmArray 2.0 LIS Interface Setup
(Shared Folder Protocol) section and
configure BCI Link to use the correct path.
If the FilmArray 2.0 computer cannot access

the path, contact local IT personnel to set up
the computer with the proper access. Refer
to the FilmArray 2.0 LIS Interface Setup
Shared (Shared Folder Protocol) section.
Warning Folder
Protocol If the path is correct and accessible by the
computer, acknowledge the warning
messages in BCI Link according to the
instructions in the BCI Link Message
Acknowledgement section below. Also,
navigate to the result folder path in Windows
Explorer and delete all of the XML files from
the folder. Resend any test results once the
status of BCI Link returns to Ok.
If the BCI Link status does not return to Ok,

contact BioFire Diagnostics Customer
Support.
If the BCI Link status does return to Ok but

the interface is not functioning, contact local
LIS and IT personnel.
TECHNICAL NOTE
FLM2-PRT-0246 -01
Verify in BCI Link that the FTP account is

active. Refer to the instructions in the
Verify FTP Account Status section
below.
TECHNICAL
::: NOTE
Contact local IT personnel to verify that
the FilmArray 2.0 computer can be
accessed remotely on the network using
an FTP client.
If the account is active and the computer

can be accessed, acknowledge the
warning messages in BCI Link according
Warning to the instructions in the BCI Link
FTP
(continued) Message Acknowledgement section
below. Also, navigate to the upload
directory from the FTP client in the LIS
and delete all of the XML files from the
folder. Resend any test results once the
status of BCI Link returns to Ok.
If the BCI Link status does not return to

Ok, contact BioFire Diagnostics
Customer Support.
If the BCI Link status does return to Ok

but the interface is not functioning,
contact local LIS and IT personnel.
TECHNICAL NOTE
FLM2-PRT-0246 -01
Verify that the result folder path shown in

BCI Link matches the path expected by
the LIS and that the shared folder
connection has been started. Refer to
the instructions in the Verify Result TECHNICAL
::: NOTE
Folder Path section below. To verify that
the connection has been started, refer to
step l. on page 19 of this document.
If the path is incorrect in BCI Link, refer

to the FilmArray 2.0 LIS Interface Setup
(Shared Folder Protocol) section and
configure BCI Link to use the correct
path.
If the connection has not been started,

verify that BCI Link has been set up and
configured properly per the instructions
in the FilmArray LIS Interface Setup
Instructions (Shared Folder Protocol)
Shared Folder
Error section and start the connection (step l.,
Protocol
page 19).
If the path is correct and the connection

has been started, acknowledge the error
navigate to the result folder path in
Windows Explorer and delete all of the
XML files from the folder. Resend any
test results once the status of BCI Link
returns to Ok.

Customer Support.

TECHNICAL NOTE
FLM2-PRT-0246 -01
Verify in BCI Link that the FTP account is

active. Refer to the instructions in the
Verify FTP Account Status section
below.
TECHNICAL
::: NOTE
Contact the local IT department to verify
that the FilmArray 2.0 computer can be
accessed remotely on the network using
an FTP client.
Verify that the FTP connection has been

started (refer to step j. on page 7 of this
document). If the connection has not
been started, verify that BCI Link has
been set up and configured properly per
the instructions in the FilmArray LIS
Interface Setup Instructions (FTP)
section and start the connection (step j.,
page 7).
Error FTP
(continued) If the account is active, the computer can
be accessed, and the connection has
been started, acknowledge the error
navigate to the upload directory from the
FTP client in the LIS and delete all of the
XML files from the folder. Resend any
test results once the status of BCI Link
returns to Ok.

Customer Support.

Verify that BCI Link has been properly
set up and configured. Refer to the
FilmArray LIS Interface Setup
Shared Folder
Instructions (Shared Folder Protocol)
Protocol
section.
Not Connected Restart the FilmArray 2.0 computer.

Verify that BCI Link has been properly
set up and configured. Refer to the
FilmArray LIS Interface Setup
FTP
Instructions (FTP) section.
Restart the FilmArray 2.0 computer.
TECHNICAL NOTE
FLM2-PRT-0246 -01
Verify Result Folder Path
To verify the result folder path,
1. Launch BCI Link from the shortcut on the desktop and enter
administrative credentials. The administrative login is "LabAdmin"
and the default password is "Lab_Admin". TECHNICAL
Note that BioFire Diagnostics recommends that local IT personnel ::: NOTE
2. Click the BCI Link parameter settings button.
3. From the BCI Link parameter settings, click on the Shared folder
configuration tab.
4. Verify that the path entered in the Result folder field matches the
path expected by the LIS. Contact local IT department to obtain the
expected file path.
Note: To ensure the path is accessible from the FilmArray 2.0 computer, copy the
path from the Results folder field into the Windows Explorer address bar. An
error message will be displayed if the path is incorrect or unavailable.
Verify FTP Account Status
To verify the FTP account is active,
and the default password is "Lab_Admin".

2. Click the BCI Link parameter settings button.
3. From the BCI Link parameter settings, click on the FTP configuration
tab.
4. Verify that there is a checkmark in the Active account field

associated with the desired account name. If the account is not
active, complete the following steps.
a. Highlight the account in the FTP configuration tab and click the
Properties… button.
b. Select the Active account checkbox and click OK. A checkmark

should be displayed in the Active account field associated with
the account.
TECHNICAL NOTE
FLM2-PRT-0246 -01
BCI Link Message Acknowledgement
To acknowledge the warning and error messages in BCI Link,
and the default password is "Lab_Admin". TECHNICAL
Note that BioFire Diagnostics recommends that local IT personnel ::: NOTE
2. Click the alarm button to view the warning or error messages.
TECHNICAL NOTE
FLM2-PRT-0246 -01
3. Select message to be acknowledged and click the acknowledge
button (refer to the screenshot below).
Note that all messages must be acknowledged before the status of BCI Link will
change to Ok. When the status has returned to Ok, a green box is displayed in
the alarm button (refer to the screenshot below).
TECHNICAL
::: NOTE
3
3
4. Close BCI Link.

TECHNICAL NOTE
FLM2-PRT-0246 -01
Support
BioFire Diagnostics is dedicated to providing you with the best
TECHNICAL
customer support available. If you have any questions or concerns,
please contact BioFire Diagnostics Customer Support at 801-736-
::: NOTE
6354, option 5 or by email at support@biofiredx.com
TECHNICAL NOTE
FLM2-PRT-0246 -01

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Purpose of the Document

FilmArray 2.0 LIS Interface Setup

BioFire Diagnostics recommends that the FilmArray 2.0 LIS interface

Set up FilmArray 2.0 Computer and System

1. If required, perform a security review of the computer and make any

3. Connect the computer to the network via Ethernet cable.

Install and Configure FilmArray Link Software

Refer to the FilmArray Link Software v2.0 and panel-specific

2. Complete the following steps to configure BCI Link as an FTP server.

i. Click the Monitoring button.

l. Close BCI Link.

Install and Set up Driver

1. Install the driver in the test area of the LIS.

4. Validate the interface according to LIS or middleware vendor procedures

Set up FilmArray 2.0 Computer and System

1. If required, perform a security review of the computer and make any

3. Create a shared folder on a network which can be accessed by the

4. Connect the computer to the network via Ethernet cable.

Install and Configure FilmArray Link Software

Refer to the FilmArray Link Software v2.0 and panel-specific

Note that BioFire Diagnostics recommends that local IT personnel TECHNICAL

d. Right click on bciNetServer and select Properties. From the

f. Click Apply and then click OK.

h. Close the Services program.

a. Launch the FilmArray Software v2.0 from the shortcut on the

Note that BioFire Diagnostics recommends that local IT personnel

f. Mark the is Active checkbox.

This is an example of what the format of the path should be:

j. Click the Save configuration button. A message box is displayed,

m. To start the communication between BCI Link and the FilmArray

n. Close BCI Link. TECHNICAL NOTE

4. Validate the interface according to LIS or middleware vendor procedures

5. Install the driver in the production area of the LIS.

Automated Run Processing

Run Processing Errors

Attempt to manually resend the desired

Verify that there are two active networks in

Ensure the BCI Link status shown in the

If the error persists, contact BioFire

Ensure that the pouch result is Pass and

Attempt to manually resend the desired

If the error persists, contact BioFire

If the pouch result is Pass and the run

If the error persists, contact BioFire

Verify and Change bciNetServer Service Status

To verify the status of the bciNetServer service,

2. Open the Services program.

3. Locate “bciNetServer” in the list of services. The status of the service

2. Right click on Services and select the Run as administrator option.

Note that BioFire Diagnostics recommends that local IT personnel

4. Close the Services program.

BCI Link Status Description

BCI Link Status Possible Solution

Verify that the result folder path shown in TECHNICAL

If the path is incorrect in BCI Link, refer to

If the FilmArray 2.0 computer cannot access

If the BCI Link status does not return to Ok,

If the BCI Link status does return to Ok but

Verify in BCI Link that the FTP account is

If the account is active and the computer

If the BCI Link status does not return to

If the BCI Link status does return to Ok

Verify that the result folder path shown in