ANNEX A DO 2024-002 and Annexes

PREFACE
The DOTr-Transit Facility Design Standards (TFDS) serve to elevate the Philippines’
passenger transportation facilities to global standards, ensuring a COMFORTABLE,
ACCESSIBLE, SAFE, SUSTAINABLE, and AFFORDABLE transportation system.
The TFDS continuously incorporates the latest international standards and practices, with due
consideration to the local Philippine context. The combined expertise of the specialized
transport divisions of the DOTr, external experts, and the insights of Civil Society
Organizations are embedded in the standards.
All new passenger-facing transit facilities of National Government Agencies and their
corresponding attached agencies; Local Government Units; Government-Owned or Controlled
Corporations; and private entities serving the public shall follow the TFDS. The TFDS shall be
incorporated starting from the planning and design of transit facilities. Non-compliance with
the standards or alternative mitigating measures shall lead to the non-approval of any project
initiated after the dissemination of the TFDS to the public. Projects that completed design
prior to the TFDS shall, whilst considering their constraints and contexts, appropriately are
exempt from immediately adopting the TFDS.
Comfortable. It is one of the primordial considerations of the TFDS—to establish transit

facilities suitable to the diverse needs of users and offer them much relief to and from their
desired destinations. A great part of this goal is likewise to make transit facilities inviting, to
encourage greater use of mass transit options and ultimately reduce the reliance on private
vehicles. Hence, standards under this section shall cover, but not limited to, the following:
1. Customer Experience
a. Pedestrian Respite Areas
i. Benches
ii. Shelter Areas
iii. Refreshment Dispensing Stations
b. Toilets
c. Changing Rooms
d. Monitoring and Evaluation Mechanisms
i. Customer Experience Surveys
2. Noise and Acoustic Control
a. Public Address Systems
b. Playing of Music
c. Use of Decibel Meters
3. Temperature and Ventilation Management
a. Air-conditioned Spaces
b. Non-air conditioned Spaces
i. Ceiling Fans
ii. Hybrid Cooling
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iii. Use of Air Filters
c. Monitoring of Air Quality
4. Lighting and Visual Comfort
a. Daylighting
b. Artificial Light
c. Readability of signages
Accessible. Transit facilities should be accessible for all commuters, accommodating

various mobility needs. Users should be able to travel effortlessly, transfer seamlessly
between transport modes, and navigate with little to no assistance. Standards under this
section shall cover, but not limited to, the following:
1. Interconnectivity
a. Transit-Oriented Development (TOD)
b. Multi-modal Mass Transport Facilities
c. Bicycle Infrastructure
i. End-of-Trip (EoT) Facilities
1. Showers
2. Changing Rooms
3. Bicycle Parking Spaces
a. Bicycle Racks
4. Bicycle Repair Stations
d. E-Mobility Infrastructure
i. Charging Stations
e. Changes in Level
i. Stairs
ii. Ramps
iii. Handrails
iv. Escalators
v. Elevators
vi. Footbridges, Tunnels and Underpasses
vii. Platform
viii. Tactical Floors
f. Covered Walkways
g. Access Points
2. Wayfinding and Navigation
a. Signages
i. Station Entry/Exit
ii. Transit Facility Flow Guides
iii. Pictograms
b. Public Information Displays (PIDs)
i. Maps
ii. Display of Time of Arrival/Departure
c. Use of Positive Language
3. Paid Concourse
a. Turnstile Gates
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4. Ticketing Stations
Safe. Transit facilities are envisioned to be free from any possible harm, threat, and disaster
and be responsive should crises, if any, take place. Under this section, standards shall
encompass, but not limited to, the following:
1. Universal Design
2. Lighting Design for Enhanced Visibility
3. Positive Language in Communicating Safety
4. Use of Platform Screen Doors (PSDs)
5. Security Systems and Checkpoints
a. Security Personnel
b. Luggage Scanners
c. Body Scanners
d. Closed-Circuit Television (CCTVs)
6. Emergency Facilities and Responsiveness
a. First-aid Kits
b. Emergency exits
c. Accessibility of Emergency Vehicles and Responders
d. Emergency Call Stations
e. Implementation of an Evacuation Plan
f. Fire Detection and Suppression
Sustainable. In line with the country’s international commitments to reducing carbon

emissions, and upholding the use of renewable sources of energy, sustainability is a central
tenet followed in the TFDS. Standards shall cover, but not limited to, the following:
1. Disaster Prevention and Risk Reduction

2. Climate Change Resilience and Adaptation
3. Carbon Neutrality and Emissions Reduction
4. Integration of Blue-green Infrastructure Design
5. Nature-based Solutions
6. Renewable Energy Sourcing
7. Daylighting Strategies
8. Energy Efficiency
9. Water Conservation
10. Water Recycling
11. Transport Charging Facilities
12. Use of Locally Sourced Materials
13. Use of Recycled Materials
14. Reducing Urban Heat Island Effects
15. Sustainable Cooling Approaches
16. Implementation of Waste Management Plan
Affordable. Critical to the country’s transit facilities is their cost-to-value ratio in terms of
constructing and maintaining them. Hence, standards surrounding the planning and
procurement for transit facilities shall pertain, but not limited, to the following:
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1. Material Specifications
2. Maintenance
3. Modular Design and Prefabrication
4. Tapping Domestic Resources
a. Use of Locally Sourced Materials
b. Preference for Local Workforce
Indeed, there is much to do with attuning current and future transport infrastructure with the
TFDS. Nonetheless, they can become less of a hurdle once we stand together, synergizing
minds and efforts to deliver only world-class transport systems to the Filipino people.
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S-01010001-01 Inclusive
Facilities
Contents
1. Purpose …………………………………………………………………………………. 2
2. Scope …………………………………………………………………………………. 2
3. Required Core Design …………………………………………………………………………………. 3

Principles
4. Requirements …………………………………………………………………………………. 3
5. Responsibilities …………………………………………………………………………………. 14
6. Person accountable for …………………………………………………………………………………. 14

this document
7. Definition of Terms …………………………………………………………………………………. 14
8. References …………………………………………………………………………………. 15
9. Document history …………………………………………………………………………………. 16
10. Appendices …………………………………………………………………………………. 16
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Inclusive Facilities
Document No.: S-01010001-01
1. Purpose
The purpose of this document is to standardize the country’s aviation, maritime, road,
and railway transit facilities to become more convenient, accessible, safe, secure, and
inclusive for all users, regardless of age, disability, physical stature, creed, sex, gender,
sexual orientation, gender identity, gender expression, parental status, marital status,
ethnicity, socio-economic status, and other statuses. This document aims to support
the Department’s efforts in improving the mainstreaming of its Gender Equality,
Disability, and Social Inclusion (GEDSI) initiatives across its various projects.
This document shall be used in conjunction with Batas Pambansa 344 (BP 344) and
its Implementing Rules and Regulations (IRR). BP 344 and its IRR primarily focuses on
the minimum accessible design requirements for persons with disabilities, and the
Department recognizes that further steps must be taken to address the inclusive
intersectional needs of other vulnerable groups including, but not limited to, women,
children, elderly, and LGBTQIA+ individuals in transit facilities. This document aims to
support local and international policies promoting GEDSI in the overall development of
Philippine transportation and intends to address the diverse needs of transport users
from different vulnerable groups.
This document aims to promote increased ridership and overall participation of users
from diverse, vulnerable groups across the Department’s various transit facilities. This
document recognizes the economic benefit that an inclusive facility can bring to the
Transportation Sector. Inclusive public transport systems not only provide vital
mobility services for persons with limited mobility but can improve the efficiency of
the service overall, thus supporting operational cost savings. (Note: Reference 2020
Annual Report: The Global Economics of Disability)
This document also aims to promote a consistent user experience among the facilities
of the different sectors and projects of the Department. It aims to address the
accessibility and inclusivity of each transportation facility to ensure a seamless
transportation system free from discrimination, harassment, and discomfort.
2. Scope
2.1. All new transit facilities shall comply with the provisions outlined in this
document.
2.2. Each provision stated under this standard shall be required to all transit
facilities unless otherwise specified.
2.3. When any particular provision cannot be applied to existing transit facilities or
any of its constituent parts due to unavoidable circumstances, the party
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requesting variance or deviation from this document shall propose mitigation

measures or alternatives that are aligned with the stated intents and purposes
of this document and shall see to its implementation as approved.
3. Required Core Design Principles
3.1. Transit facilities shall provide all users with equitable barrier-free access to
relevant spaces, services, and conveyances at each step of the passenger
journey.
3.2. Transit facilities shall offer choice to its users, where a single design solution
cannot fully accommodate the needs of all. Alternate means of access and
use shall be made available at each step of the passenger journey.
3.3. Transit facilities, as much as possible, shall allow all users to navigate the
passenger journey independently and with dignity. Where this may be difficult,
operational mitigations such as passenger assistance from authorized staff
must be provided.
3.4. Transit facilities shall be able to cater to the unique needs of diverse users of
different gender identities, taking privacy, safety, and security into
consideration.
4. Requirements
4.1. Footways, Footpaths and Pedestrian Crossing Facilities

4.1.1. Corridors and walkways with obscured turns or angles, and spaces with
limited visual access shall be avoided in the layout of transit facilities.
In cases where these are unavoidable, mitigations must be proposed to
avoid accidents and untoward incidents.
4.1.2. Transit facility floor surfaces shall not be highly reflective to prevent
inadvertent exposure of users.
4.1.3. Refer to BP 344 provisions on Floor and Ground Surfaces for slip-
resistance requirements.
4.1.4. Refer to BP 344 provisions on Pathways, Sidewalks and Walkways.
4.1.5. Refer to BP 344 provisions on Pathways and Corridors under
Transportation Facilities.
4.2. Changes In Level
4.2.1. Stairs
4.2.1.1. Stairs and elevated pathways shall be designed with visual
barriers to prevent inadvertent exposure, ensuring the comfort
and dignity of all users. Stairs with open risers are not permitted.
4.2.1.2. Refer to BP 344 provisions on Stairs.
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4.2.2. Ramps
4.2.2.1. Refer to BP 344 provisions on Accessible Ramps.
4.2.3. Handrails
4.2.3.1. Refer to BP 344 provisions on Handrails and Grab Bars.
4.2.4. Escalators
4.2.4.1. Refer to BP 344 provisions on Escalators and Passenger
Conveyances.
4.2.5. Elevators
4.2.5.1. Elevators in transit facilities shall be equipped with all required
emergency and safety features.
4.2.5.2. Elevator lobbies and elevator interiors shall be always
monitored by visible CCTV cameras to ensure passenger safety
and security, and to deter possible untoward incidents.
4.2.5.3. Where possible, elevator interiors shall be visible by other
people from the elevator exterior and vice versa, to deter
possible untoward incidents inside the elevator.
4.2.5.4. Refer to BP 344 provisions on Elevators.
4.2.6. Footbridges, Tunnels and Underpasses

4.2.6.1. Refer to BP 344 provisions on Pathways and Corridors under
4.2.6.2. Refer to BP 344 provisions on Pathways, Sidewalks and
Walkways.
4.2.7. Platforms
4.2.7.1. Refer to BP 344 provisions on Platform Edge to Transit Vehicles.
4.3. Tactile Floor Surfaces

4.3.1. Refer to BP 344 provisions on Tactile Floor Surfaces.
4.4. Cycling Facilities and Active Travel

4.4.1. Refer to TFDS Standard on Interconnectivity.
4.5. Car Parking

4.5.1. Refer to BP 344 provisions on Parking.
4.6. Bus and Jeepney Stops

(This section is intentionally left blank for future development of the standard)
4.7. Transport Buildings - Access and Facilities
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4.7.1. Location
(This section is intentionally left blank for future development of the
standard)
4.7.2. Entrances
4.7.2.1. Refer to BP 344 provisions on Accessible Entrances.
4.7.2.2. Refer to BP 344 provisions on Automatic Doors under
4.7.3. Passageways and General Access / Circulation

4.7.3.1. Refer to BP 344 provisions on Pathways and Corridors under
4.7.3.2. Refer to BP 344 provisions on Pathway, Sidewalks and
Walkways, and on Corridors.
4.7.4. Ticketing and Information

4.7.4.1. Refer to BP 344 provisions on Accessible Ticket Office Counters
and Information Desks.
4.7.5. Seating, Waiting and Refreshments

4.7.5.1. Refer to BP 344 provisions on Respite Area under
4.7.5.2. Refer to BP 344 provisions on Designated Rest Areas and
Equipment for Resting.
4.7.6. Customer and Staff Facilities
4.7.6.1. General Requirements
4.7.6.1.1. Accessibility
a. All spaces outlined in this document shall adhere
to the Guiding Principles and Implementing
Rules and Regulations of Batas Pambansa 344.
b. Routes within the transit facility leading to the
spaces outlined in this document must be
accessible by all users.
c. All spaces outlined in this document shall be
easily located and clearly indicated through
accessible wayfinding elements.
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4.7.6.2. Luggage
(This section is intentionally left blank for future development of
the standard)
4.7.6.3. Toilets
4.7.6.3.1. General
a. Toilets at all transit facilities must adhere to the
requirements of the Uniform Plumbing Code,
Accessibility Law, and other relevant building
codes and laws.
b. Toilets must provide privacy and security for
individual users of all gender identities.
c. To maintain consistency with Republic Act
11311, which prohibits the collection of fees to
access toilets at land transportation terminals,
transit facilities across all sectors must have
toilets available for use by paid users, unpaid
users, and staff regardless of gender identity.
d. Toilets shall be in areas accessible within
reasonable travel distance to unpaid users, paid
users, and staff.
e. All toilets must have diaper-changing stations
and baby seats to ensure that caregivers,
regardless of gender, can provide proper hygiene
and sanitary requirements for infants and young
children under their care and supervision.
f. Transit Facilities with toilets shall have the
appropriate number of accessible water closet
cubicles and lavatories compliant with BP 344
requirements.
g. Each water closet in both gendered and all-
inclusive toilets shall be equipped with one (1)
bidet or a flexible hose with a spray head for
washing, adhering to hygiene protocols for
maintenance.
4.7.6.3.2. Gendered Toilets
Gendered toilets are toilet facilities that can be used by

multiple users simultaneously and are assigned for
either male or female use, to ensure that toilets are
responsive to the unique needs of users of different
gender identities.
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a. In transit facilities with designated toilet facilities

for male and female use, the number of water
closets and lavatories designated for female use
shall be double the number of water closets and
lavatories designated for male use - as a
response to the difference in sanitary needs by
female and male users. This computation shall
be applied after compliance with the Uniform
Plumbing Code and other relevant building
codes.
4.7.6.3.3. All-Inclusive Toilets
All-inclusive toilets are enclosed, accessible, inclusive,

and gender-neutral toilet facilities intended to provide
comfortable hygiene and sanitary facilities for an
individual adult user, fully compliant with BP 344
requirements, and shall be accessed without entering
any gendered toilets.
a. All transit facilities with toilets shall have at least

one enclosed, accessible, inclusive, and gender-
neutral toilet facility for an individual adult user
fully compliant with BP 344 requirements.
b. Each pair of gendered toilets (male and female)
shall have at least one adjacent All-Inclusive
toilet to ensure equal access at all areas of the
transit facility. This All-Inclusive toilet shall be in
addition to the accessible water closet and
lavatory requirements of BP344.
c. Areas in transit facilities that can only
accommodate enclosed single-user toilets shall
ensure that these toilets are gender-neutral and
compliant with BP 344 requirements.
4.7.6.4. Changing Rooms and Shower Rooms
The guidelines outlined in this section of the document apply for

transit facilities that have Changing Rooms and Shower Rooms
as required by relevant laws, standards, and operational
requirements.
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4.7.6.4.1. Changing Rooms and Shower Rooms in transit facilities

must provide privacy and security for individual users of
any gender identity. Spaces intended for individual use
must be equipped with lockable doors and room
occupancy indicators.
4.7.6.4.2. Changing Rooms and Shower Rooms shall be
responsive to the unique needs of users with different
gender identities.
4.7.6.4.3. Gender-neutral and accessible options compliant with
BP 344 requirements for changing Rooms and shower
Rooms shall be provided for transit facilities that require
such spaces.
4.7.6.4.4. Gender-neutral and accessible options with BP 344
requirements for changing rooms and shower rooms
shall be accessed without entering any gendered
facilities.
4.7.6.4.5. Changing Rooms and Shower Rooms shall be in areas
accessible within reasonable travel distance to their
intended users.
4.7.6.4.6. Changing Rooms and Shower Rooms shall be in areas
accessible within reasonable travel distance to each
other and corresponding toilet facilities.
4.7.6.5. Diaper-Changing Facilities
A diaper-changing station is a private and comfortable space

where caregivers, regardless of gender, can provide proper
hygiene and sanitary requirements to infants and young children
under their care and supervision.
4.7.6.5.1. Diaper-changing stations shall be included in all

restrooms and breastfeeding facilities, recognizing that
caregivers can be of any gender identity.
4.7.6.5.2. Diaper-changing stations shall have secure foldable or
built-in fixtures that can support the weight of a young
child for diaper-changing purposes.
4.7.6.5.3. Diaper-changing stations shall be mounted at a height
that is reachable by all users, such as wheelchair users
and people of short stature.
4.7.6.5.4. Diaper changing stations shall make use of appropriate
hygienic, non-absorbent, and easy-to-maintain
materials.
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4.7.6.5.5. Clear floor space sufficient for maneuvering mobility

equipment shall be kept all times within the area of the
Diaper changing station.
4.7.6.6. Breastfeeding / Lactation Rooms
A Breastfeeding Room is an enclosed and secure area where

breastfeeding, nursing, and lactating persons can privately
express breastmilk or bottle-feed young children shielded from
public view and free from interruptions.
4.7.6.6.1. Breastfeeding/Lactation Rooms shall be accessible by

both passengers and staff but shall not be located in
toilet facilities for hygiene purposes and as required by
RA 10028.
4.7.6.6.2. Breastfeeding/Lactation Rooms shall be able to
accommodate at least one adult person.
4.7.6.6.3. Breastfeeding/Lactation Rooms shall have space for
baby stroller and carrier parkings.
4.7.6.6.4. The design of Breastfeeding/Lactation Rooms shall
have consideration for the privacy of multiple users
through partitions, room occupancy indicators, and
sound insulation to provide a safe and serene space.
Lockable doors shall not be used in this facility to avoid
potential safety risks.
4.7.6.6.5. Breastfeeding/Lactation Rooms shall have a dedicated
waste receptacle and be kept clean at all times.
4.7.6.6.6. Breastfeeding/Lactation Rooms shall have a dedicated
lavatory for bottle-washing and hand-washing purposes.
4.7.6.6.7. Breastfeeding/Lactation Rooms shall have a power
source and corresponding surface for breast pumps and
similar devices.
4.7.6.6.8. Breastfeeding/Lactation Rooms shall have provisions
for refrigerators or other cooling storage units for
expressed breastmilk or access to a room that contains
cooling storage units.
4.7.6.6.9. Breastfeeding/Lactation Rooms shall be provided with
comfortable seating options for users with varying
mobility needs.
4.7.6.6.10. Breastfeeding/Lactation Rooms shall be provided with
air-conditioning systems to maintain thermal comfort.
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4.7.6.7. Gender-Based Violence (GBV) Help Desks
A Gender-Based Violence Help Desk is a secure area where

complainants of gender-based violence and other similar forms
of discrimination can report complaints. Its sole function is to
address GBV cases in the transport facilities and shall be
separate from Customer Service Office Counters and other
customer service related facilities.
4.7.6.7.1. GBV Help Desks shall be located in areas immediately

accessible and highly visible to unpaid passengers, paid
passengers, and staff.
4.7.6.7.2. GBV Help Desks shall be located in an area where there
is equivalent access from the transport vessel and the
transit facility entrance.
4.7.6.7.3. GBV Help Desks shall be located in close proximity with
a Passenger Safety Room and First-Aid Room, as well as
with other customer service-related facilities.
4.7.6.7.4. GBV Help Desks shall have desks with chairs, power
source and computers for digital filing of complaints.
This shall only be used by Authorized and Trained Staff.
4.7.6.7.5. GBV Help Desks shall also be provided with chairs for
the use of complainants. Visual and aural privacy shall
also be maintained through the use of low partitions and
the like.
4.7.6.7.6. While the minimum is 1 GBV Help Desk per transit
facility, additional GBV Help Desks shall be provided
where the size, layout and security restrictions of the
transit facility hinder immediate access and visibility to
the GBV Help Desk. The approved number of GBV Help
Desks shall be subject to the discretion of the project
implementer.
4.7.6.8. Passenger Safety Room
A Passenger Safety Room is an enclosed room where persons

involved in sensitive cases can be temporarily isolated, if
necessary, for their safety and/or the safety of others. It shall
serve as a temporary isolation area where cases can be
discussed privately with complainants of gender-based
violence, authorized and trained personnel, and other persons
involved.
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4.7.6.8.1. Passenger Safety Rooms shall primarily serve as a

support facility for the transit facility’s GBV Help Desk,
and should ideally be in close proximity to the transit
facility’s First-Aid Room.
4.7.6.8.2. Passenger Safety Rooms shall be fully enclosed to offer
complete privacy and confidentiality.
4.7.6.8.3. Passenger Safety Rooms shall have desks, chairs, and
power source both for the use of the authorized
personnel and the transit users.
4.7.6.8.4. Passenger Safety Rooms shall be monitored by CCTV
cameras.
4.7.6.8.5. Passenger Safety Rooms shall have file cabinets where
GBV-related records, logbooks and other related
documents will be safely stored.
4.7.6.9. Multi-Faith Room
Multi-faith rooms are spaces where passengers and staff can

privately practice their faith and meditate in a safe, serene, and
solemn manner. Multi-faith rooms shall accommodate the
diverse needs arising from various practices of faith,
establishing an environment that is both welcoming and
comfortable for individuals representing a spectrum of faiths.
4.7.6.9.1. A multi-faith room shall be located in areas accessible

within reasonable travel distance to unpaid users, paid
users, and staff. Where the size, layout and security
restrictions of the transit facility hinder access to the
Multi-Faith Room, the number of Multi-Faith rooms shall
be subject to the discretion of the project implementer.
4.7.6.9.2. Multi-faith rooms shall have access to nearby
washrooms and sanitary facilities.
4.7.6.9.3. Adequate sound-dampening features shall be in place to
ensure a tranquil atmosphere with monitored and
regulated noise levels.
4.7.6.9.4. Multi-faith room entrance/exit shall be situated to
enable users to enter and leave the room without
passing in front of other users.
4.7.6.9.5. Multi-faith rooms shall have adequate space that can
accommodate different postures required by varying
practices of faith.
4.7.6.9.6. Multi-faith rooms shall be provided with movable and
faith-appropriate seating and tables.
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4.7.6.9.7. The interiors and furniture of a multi-faith room shall be

kept neutral, avoiding any decorative elements or
religious icons that may be symbolic of a specific faith.
4.7.6.9.8. Multi-faith rooms shall be provided with shoe storage or
an area where footwear can be removed before entering
the main space.
4.7.6.9.9. Multi-faith rooms must provide a visible indicator of
where the four cardinal directions are (north, east, west,
south).
4.7.6.9.10. Dedicated rooms for multi-faith functions must be
provided for transit facilities with extended stays.
4.7.6.10. Service Animal Rooms

4.7.6.10.1. Refer to BP 344 provisions on Service Animal
Provisions.
4.8. Lighting
4.8.1. Lighting shall be kept at adequate levels throughout the transit facility
for users to navigate the transit facility safely and comfortably.
4.8.2. Lighting levels shall be kept consistent throughout the transit facility.
Dark spots and shadows shall be avoided, to eliminate areas where
untoward incidents and illicit activities may take place.
4.8.3. Lighting shall be kept consistent during operational hours, regardless
of the time of day and outside weather conditions.
4.8.4. Lighting shall not cause discomfort due to glare or flickering, which can
cause discomfort for passengers with sensory sensitivities.
4.8.5. Sufficient and appropriate lighting shall be provided to ensure clear
visibility for various tasks performed within the spaces.
4.8.6. Areas of the transit facility usable by the public beyond regular
operating hours (pedestrian crossings, foot bridges, transit plazas,
parking areas and other similar facilities) shall maintain adequate and
consistent lighting throughout their respective operations.
4.9. CCTV Provisions

4.9.1. CCTV cameras shall be strategically located throughout the transit
facility to ensure maximum security coverage except within spaces
where privacy is required (example: rest rooms, changing rooms,
shower rooms, living quarters, breastfeeding and lactation rooms, and
the like)
4.9.2. Spaces with CCTV monitoring shall clearly indicate that the space is
monitored by CCTV cameras through signage.
4.9.3. Proper support facilities for the CCTV provisions shall be present.
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4.10. Signages
4.10.1. Refer to BP 344 provisions on Signages and Wayfinding.
4.11. Digital Technology, Services, Information

4.11.1. Refer to BP 344 provisions on Bluetooth Beacons or Bluetooth Low
Energy (BLE) Beacons (Talking Signages), and on Hearing
Enhancement Systems.
4.12. GEDSI Information, Education & Communication (IEC) Campaign Provisions

4.12.1. Dedicated spaces in highly visible and strategic locations shall be
provided in all transit facilities for the posting and dissemination of IEC
materials relating to GEDSI.
4.12.2. IEC Materials should provide transit facility users with information that
includes, but shall not be limited to:
4.12.2.1. Emergency Hotline Numbers
4.12.2.2. Relevant Information about GEDSI policies, laws, regulations
4.12.3. Information shall be provided in various accessible formats such as
tactile, audio-visual, large print, and electronic formats, to cater to
individuals with different needs.
5. Responsibilities
The Standards Development Sub-Committee of the DOTr-Transit Facility Design

Standards shall be responsible for creating and maintaining this standard thereby
ensuring compliance, whilst identifying opportunities for improvement.
6. Person Accountable for This Document
Team Job Title
Standards Development Sub-Committee Standards Development Sub-Committee

Chairperson
7. Definition of Terms
Term Meaning
All-inclusive Accessible and gender-neutral.
Barrier-Free An environment that is free from obstacles that

hinders a person from fully integrating into the
society.
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GEDSI Gender Equality, Disability and Social Inclusion
Persons with Disability Persons with Disabilities include those who have
long-term physical, mental, intellectual or sensory
disabilities which in interaction with various
barriers may hinder their full and effective
participation in society on an equal basis with
others. (reference: IRR of RA 10524 - An Act
Expanding the Government Positions Reserved for
Persons With Disabilities)
Persons with Limited Mobility “People with limited mobility” is a broader term
than “persons with disabilities”, as it includes other
people who have mobility difficulties but might not
regard themselves as having disabilities. These
include, but not limited to, persons with disabilities
encompassing all forms of disability, senior
citizens, indigenous people, pregnant and
passengers with small children, passengers with
luggage, tourists or passengers who have difficulty
in reading and writing, and individuals who face
mobility constraints and needs.
8. References
Document Title Document Subtitle or Link
Batas Pambansa Bilang 344 and “An Act To Enhance The Mobility Of Disabled
its Implementing Rules and Persons (Persons with Disabilities) By Requiring
Regulation (IRR) Certain Buildings, Institutions, Establishments, And
Public Utilities To Install Facilities And Other
Devices” or the “Accessibility Law”
Republic Act No. 7277 and its “An Act Providing For The Rehabilitation, Self-
Implementing Rules and Development And Self-Reliance Of Disabled
Regulation (IRR) Persons (Persons with Disabilities) And Their
Integration Into The Mainstream Of Society And
For Other Purposes” or “Magna Carta for Persons
with Disabilities”
Republic Act No. 1131 and its “An Act to Improve Land Transportation Terminals,
Implementing Rules and Stations, Stops, Rest Areas and Roll-On/Roll-Off
Regulation (IRR) Terminals, Appropriating Funds Therefore and for
Other Purposes”
Republic Act No. 10028 and its An Act Expanding the Promotion of Breastfeeding,
Implementing Rules and amending for the purpose Republic Act No. 7600,
14
Regulation (IRR) otherwise known as “An Act Providing Incentives

to all Government and Private Health Institutions
with Rooming-In and Breastfeeding Practices and
for Other Purposes”
2020 Annual Report: The Global https://www.rod-group.com/research-

Economics of Disability insights/annual-report-2020/
DOTR GAD Checklist Guidelines and Standards in Measuring the Gender

Responsiveness of the Rail Sector Programs,
Services and Facilities
Network Rail Design Manual Manual on Inclusive Design NR/GN/CIV/300/04
https://www.networkrail.co.uk/wp-
content/uploads/2021/06/NR_GN_CIV_300_04_Incl
usive-Design.pdf
Republic Act 11313 and its “An Act Defining Gender-based Sexual Harassment
Implementing Rules and in Streets, Public Places, Online, Workplaces, and
Regulations (IRR) Educational or Training Institutions, Providing
Protective Measures and Prescribing Penalties
Therefor”
Executive Order 273 Approving and Adopting the Philippine Plan for
Gender Responsive Development, 1995 to 2025
Administrative Order 183, Directing the Use of Energy Efficient Lighting /

s. 2007 Lighting Systems (EELs) in Government Facilities
Harmonized Gender and A Project by the National Economic and

Development Guidelines for Development Authority (NEDA), Philippine
Project Development, Commission on Women, and the Official
Implementation, Monitoring and Development Assistance Gender and Development
Evaluation Network (ODA-GAD Network)
https://www.miaa.gov.ph/images/stories/download
s2/hgdg-form.pdf
The Principles of Inclusive Commission for

Design (They Include You.) Architecture and the Built Environment, UK
9. Document History
Issue no. Date Changes Author
15
S-01010001- 2024-02-29 Issued TFDS-TWG

01
10. Appendices
(This section is intentionally left blank)
16
S-01010002-01 Signage,
Wayfinding, and
Information
Contents
1. Purpose …………………………………………………………………………………. 2
2. Scope …………………………………………………………………………………. 3

Principles
4. Requirements …………………………………………………………………………………. 5

this document
8. References …………………………………………………………………………………. 28
10. Appendices …………………………………………………………………………………. 30
1
Signage, Wayfinding, and Information
Transit Facility Design Standards
1. Purpose
As the urban transportation network in the Philippines grows, the transit system and its
passenger facilities become increasingly complex, consequently growing the need for
information for passengers to understand, navigate, and make transit decisions. Thus, the
need for a proactive, systematically planned, visually unified signage and wayfinding
system.
Wayfinding and signage are essential components of a successful transport network

within transit vehicles/vessels, passenger facilities, and the wider urban environment.
A successful Public Transport network will deliver considerable health, social, economic,
and environmental benefits for individuals, organizations and communities.
Wayfinding and signage fall under the multidisciplinary field of Environmental Graphic
Design (EGD), which is more recently referred to as Experiential Graphic Design (XGD),
which makes use of typography, color, form, and imagery to create environments that
communicate.
What is this standard about?
This document focuses on the minimum general, siting, and informational requirements
for signages, wayfinding, and transit information systems in transit facilities.
What is this standard for?
The purpose of this document is to standardize the placement and information provided
by the Department of Transportation’s Aviation, Maritime, Road, and Railway transit
facilities’ signages, wayfinding, and transit information systems to become more
comfortable, accessible, safe, and user-friendly; and work towards creating a consistent
passenger experience.
Why is this standard necessary?
This standard is important to passengers because having a consistent, high-quality

signage and wayfinding system significantly improves the overall passenger experience,
leading to a higher ridership, increased safety and efficiency, reduced congestion, and a
more positive perception of the transportation network.
2
Who is this standard for?
This document serves as a guide for designers, consultants, contractors, operators,

Private partners, Implementing Agencies, and Project Management Offices in the
implementation of transit facility projects.
In addition, other government agencies outside the Department such as local

governments, government owned and controlled corporations (GOCCs), as well as private
developers may refer to this standard for their own transit, transit-related, transit-oriented,
and transit-adjacent facilities.
What other regulations does this standard interact with?
This document was created in anticipation of the formulation of the Department’s visual
identity for transit facilities, which shall encompass graphical elements, colors, lettering,
pictograms, and other visual assets. This will provide visual consistency to all the
elements of the signages, wayfinding, and transit information systems. Together, this
document, paired with the future Visual Identity Standard, shall comprise the main
references for wayfinding, signage, and transit information systems standards across the
Department.
In addition, this document complements the Department’s Transport Facilities GEDSI

Design Standards and Batas Pambansa 344 and its Implementing Rules and Regulations
in supporting local and international policies promoting Gender Equality, Disability, and
Social Inclusion in the overall development of Philippine transportation and intends to
address the diverse needs of transport users from different vulnerable groups
Other anticipated future standards that this document will integrate with are Station and
Line Naming (Rail), Spatial Planning, Line Color Palette (Rail), and Network Branding and
Identity. The integration of these standards are pivotal for the success of the signage,
wayfinding, and transit information system; as each cannot work without the other.
2. Scope
2.1. This standard applies to the transit facility signage, wayfinding, and information
provisions of:
2.1.1. New transit facilities
2.1.2. Existing transit facilities undergoing major refurbishments, expansions,
and/or renovations to optimize their use or to accommodate new
functionalities.
3
2.2. When any particular provision cannot be applied to existing transit facilities or any
of its constituent parts due to unavoidable circumstances, the party requesting
variance or deviation from this document shall propose mitigation measures or
alternatives that are aligned with the stated intents and purposes of this document
and shall see to its implementation as approved.
Designers shall provide infrastructure that meets the principles outlined in this
section. Transit facilities should prioritize easy and independent navigation,
ensuring a passenger-friendly and consistent user experience, and integrate
signage and wayfinding into the design process. These design principles are
further described below:
3.1. Easy and Independent Navigation
3.1.1. Implement accessible emergency egress solutions for all individuals,

including those with disabilities, through well-marked exits, refuge areas, and
evacuation plans tailored for diverse needs.
3.1.2. Transit facilities shall enable all passengers to easily and independently plan
their journey and navigate to their destination regardless of their frequency
of travel.
3.2. Passenger-Friendly and Consistent User Experience
3.2.1. Transit facilities shall promote a passenger-friendly and consistent user

experience among transit facilities of the different sectors and projects of
the Department and facilitate easy multi-modal transfers.
3.2.2. Transit facilities shall address the signage, wayfinding, and transit
information needs to ensure a cohesive, seamless, efficient, accessible,
inclusive, and user-friendly transportation system.
3.3. Integrate Signage and Wayfinding into the Design Process
3.3.1. Transit facilities shall methodically integrate signages and wayfinding into
the planning process of designers, planners, consultants, and contractors,
rather than adding these as an afterthought.
4
4. Requirements
4.1. General Requirements
4.1.1. General Sign Types - All transit facilities shall have the following types of
signage:
a. Navigational and Informational - Signages that communicate operational

information for passengers to plan their trip, transact, and make decisions.
This includes maps, routes, timetables, time (clock), real-time passenger
information display systems (PIDS), ticketing information, boarding
information, check-in information, and the like. Analog and digital systems
can work together to create high quality, dynamic, and adaptable wayfinding
and information systems.
b. Identification - Signages that identify the names of transit facilities and the
spaces within and around them. This includes exterior building signs, signs
indicating the name of the transit facility, room signs, area designations,
network or line identification, and the like.
c. Directional - Signages that direct passengers to spaces along the passenger

route. This includes signs directing passengers to boarding areas, exits,
passenger amenities such as toilets, and the like.
d. Regulatory - Signages that communicate safety and security-related

information. These include signs that regulate passenger behavior,
communicate restrictions, provide safety instructions and warnings, and the
like.
4.1.2 Hierarchy of Content

• Information on signages should conform to a hierarchy based on the
information’s importance to enhance communication effectiveness and
conserve space on sign faces. This shall translate to the size of the graphics
conveying the information and, correspondingly, the size of the sign itself.
• The ranking of information determines how visually prominent the sign that
displays it should be.
• Information on signages should conform to a hierarchy based on the
information’s importance to enhance communication effectiveness and
conserve space on sign faces. This shall translate to the size of the graphics
conveying the information and, correspondingly, the size of the sign itself.
• The ranking of information determines how visually prominent the sign that
displays it should be.
5
4.1.3 Sign Locations

• Refer to Sections 4.5-4.8 for required sign locations per type of transit
facility.
• Sign locations are determined by analyzing circulation routes and decision
points within the project environment and are influenced by ergonomic
factors such as visibility and viewing angle.
4.1.4 Critical Decision Points

• Critical Decision Points are defined in this document as spaces where the
passenger route branches into two or more paths, including vertical
conveyances, gates, entrances, portals, platforms, piers, bays, and the like.
• All transit facilities shall have directional signages strategically located at all
critical decision points along the passenger route.
• Signages at critical decision points shall be perpendicular to the direction of
travel for optimum legibility. These shall be easily identifiable from all
approach angles.
4.1.5 The Passenger Route

• The Passenger Route shall be identified in all transit facilities in the
formulation of a signage, wayfinding, and transit information plan.
• The Passenger Route is defined in this document as the path(s) taken by
passengers along the passenger journey. This originates from the point(s)
of entry, to the passenger facilities, and ends at the place(s) of boarding on
the mode of conveyance; and vice-versa. These routes shall be step-free or
have step-free alternative routes.
• Refer to BP 344 and its revised IRR and the Inclusive Facilities Standard (S-
01010001-01) for step-free routes.
• Signages, Wayfinding, and Transit Information shall generally be directed to
passengers traveling along the passenger route.
4.1.6 Interconnections
Where transit facilities interconnect to other transit facilities, to other public
or private developments through an interconnection agreement, or connect
two or more different lines, routes, or services; the following provisions shall
apply:
a) Signages shall be placed strategically at critical decision points throughout

the interconnection partner’s facilities directing passengers to the transit
facility(ies) indicating the mode of transportation, name of the facility,
accessible routes, access to restrooms and other passenger facilities, and
other relevant information.
6
b) Where two or more transit facilities interconnect, signages shall direct

passengers to each facility pursuant to Section 4.1.6, indicating the various
transit modes and options available to passengers.
c) Where travel distance from the sign location inside the interconnection
partner’s facility to the transit facility is significant, the sign shall indicate the
walking distance to the transit facility along the path of travel.
d) Transit Facilities which serve two or more lines, routes, services, or modes
of transit shall have clear, coherent, and consistent signage, wayfinding, and
transit information throughout the facility and its approaches to aid
passengers in navigating their transfers of lines or modes.
4.1.7 Vertical Conveyances
a) Escalators - Escalators shall have indicators at the top and bottom landings
indicating their:
i. Dynamic directional indicators (for escalators which are reversible in
direction)
ii. Operational status (operational or non-operational);
iii. Access restrictions (i.e. “no entry”, “entry allowed”, arrows, “X”
markings);
iv. Overhead sign indicating where the escalator is leading to (such as but
not limited to: to gates, to platforms, to docks, to trains, to terminal
level, to exit, etc.) This sign shall span the full width of the escalator or
escalator bank; and;
v. Other safety or regulatory signage
b) Elevators - A route through a transit facility may involve several elevators. A

passenger may assume one elevator will go from the entry level to all levels,
which may not be the case. Elevators shall incorporate the following:
i. Elevator car floor indicators on every landing and inside the elevator
car identifying the current location of the elevator car;
ii. Indicators of direction of travel (up or down);
iii. Overhead sign above the elevator door facing waiting passengers
identifying the elevator with text and pictogram. This sign shall span
the full width of the elevator shaft;
iv. A simple floor level directory indicating major spaces or facilities on
each level to aid passengers in navigating the facility; and
v. Braille text on the elevator control panel buttons
7
c) Stairs
i. Stairs along the Passenger Route shall have indicators at the top and
bottom landings of where the staircase is leading to. Where staircases
connect more than two levels, major spaces or facilities on each level
shall be indicated. When placed overhead, this sign shall span a
minimum of ½ of the width of the stairs;
ii. Stairs with restricted access shall have clear signage indicating the
access restriction and exemptions (i.e. Restricted Area. Authorized
Personnel Only); and
iii. Fire Exit Stairs shall be clearly labeled, indicate the presence of an
accessible refuge area, indicate the floor level on each landing visible
from inside the stairwell, and clearly indicate the level of discharge or
exit.
d) Ramps - Ramps that connect two or more floor levels shall conform with the
same requirements as Stairs and conform with referral codes outlined in
Section 4.2.3.
e) Multi-Level Facilities - On every floor landing for each type of vertical
conveyance, the floor level shall be clearly indicated. The floor level shall be
indicated at critical decision points where this information is necessary
throughout the transit facility.
4.1.8 Space Identification - All rooms, spaces, areas, facilities, entrances/exits,

and vertical conveyances within and around the transit facility shall have
identification signages. These include passenger-facing facilities and back-
of-the house facilities. Back-of-the-house facilities shall use a distinctly
different style to ensure no confusion with passenger-facing facilities.
4.2. Other Information

4.2.1. Language
• The primary language of all signages, displays, and transit communications
shall be conveyed in English.
• Where deemed necessary by the proponent, other local or foreign languages
may be adopted as auxiliary support translations. The selection of support
languages and/or writing scripts shall be based on the proficiency of a
significant portion of the transit facility’s targeted users.
4.2.2. Wording
• Regulatory and Safety sign wording on any sign shall be easy to read and
concise enough to get through quickly. Each sign shall contain a sufficient
8
amount of information to convey a message, but not so much as to cause

confusion or delay while reading. Where practicable, wording is suggested
to convey a positive or neutral instruction or warning rather than a negative
one. Refer to the table below for examples:
Negative Positive or Neutral
Keep Out Authorized Personnel Only
Do not Open Keep Closed
No Smoking This is a Smoke-Free Facility
Do not lean on the doors Please stand back from the door
No Littering Help us keep this station litter-free

Table 1.0: Positive or Neutral Wording Examples
4.2.3. Referral Codes

This document shall refer to all lawful and relevant codes and standards,
their Implementing Rules and Regulations, their revisions, and updates;
including but not limited to:
• National Building Code of the Philippines and its IRR
• Fire Code of the Philippines and its IRR
• Batas Pambansa 344 (Accessibility Law) and its IRR
• DOTr Transit Facilities Design Standards
• DPWH Manual on Road Signs and Pavement Markings
• DPWH Department Order (D.O.) 88 s. 2020 - Guidelines on the Design
of Bicycle Facilities Along National Roads
4.2.4. Emergency Hotlines

Hotlines for emergency services and other relevant organizations shall be
strategically placed in highly-visible locations around the facility and shall
be regularly updated by the Operator. The contact details posted shall be
for emergency response, passenger feedback, incident reporting, and
similar public service purposes only.
4.2.5. GEDSI Information, Education & Communication (IEC) Campaign

Provisions
Refer to the TFDS Inclusivity Standards document for specifications.
For locations, refer to Section 4.5 to 4.8 for each type of transit facility.
9
4.2.6. Signage, Wayfinding, and Transit Information Plan (SWTIP)

a. All transit facilities covered by this document shall have a Signage,
Wayfinding, and Transit Information Plan to be submitted to the TFDS-C or
its successor entity for review and approval to ensure compliance with this
standard prior to operations.
b. The SWTIP shall indicate the passenger route(s), identify critical decision
points, identify the types of signage, wayfinding, and transit information to
be used in the facility, and mark the location(s) of the same on-plan.
c. The SWTIP shall also include a graphical schedule of signages, wayfinding,
and transit information indicating their material specifications, appearance
and/or other pertinent characteristics.
d. The SWTIP shall periodically be updated by the facility Operator as the
need arises and submitted to the authority having jurisdiction for approval
every 12 months.
e. The SWTIP may be prepared in collaboration with an Environmental
Graphic Design professional.
4.3 Graphics and Elements

4.3.1 Pictograms
As much as practicable, pictograms shall be used to accompany text in
visual signages and displays for ease of comprehension regardless of
reading ability. Pictograms shall be standard in design and visual identity
for consistency. (See Annex A for full list of pictograms) This benefits those
who have difficulty reading, or speak another language.
Regulatory and safety warnings shall be placed as deemed appropriate, and

shall as much as practicable, make use of pictograms with text to
communicate hazards and regulations pursuant to preceding and
succeeding sections of this document.
4.3.2 Legibility
All visual signages, displays, and communications shall be legible at the
appropriate distance and/or critical decision point in the Passenger Route
from all approaches. Signages shall be strategically placed in a way that
these do not obscure or impede the visibility or legibility of other signs and
other facilities.
Visibility of wayfinding elements shall be prioritized over advertisements

and other similar promotional materials. Advertisements and other similar
10
promotional materials must not obscure or impede the visibility or legibility

of wayfinding elements.
As much as practicable, all information shall be presented in the simplest

possible manner, accommodating all persons regardless of reading ability
4.3.3. Accessibility
All wayfinding elements shall comply with the BP344 Revised
Implementing Rules and Regulations, DOTr Inclusive Facilities Standards,
and their revisions. This is to ensure that all transit facilities are inclusive
and accessible.
Where applicable, wayfinding elements shall have visual and non-visual

redundancy for accessibility such as, but not limited to, braille markings,
tactile maps, audible announcements, and the like. This is to ensure that
persons of varying abilities can independently navigate the transit facility.
4.3.4 Road Signs, Pavement Markings, and other Specialty Signs

a. Road Signs and Pavement Markings - Road signages and pavement
markings for roads, driveways, parking facilities, loading bays, and other
road-based infrastructure for passengers within and around transit
facilities shall refer to the BP 344, DPWH Road Signs and Pavement
Markings Manual, DPWH Department Orders, and their respective revisions
or updates.
b. Fire-related Signs and Markings - Signs and markings of Fire Access

Roads, Fire Lanes, Fire Hydrants, and other Firefighting-related elements
shall refer to The Fire Code of the Philippines and its revisions or updates.
c. Specialty Markings - Other specialty signs and markings for highly-

specialized operations such as aviation (airside) shall refer to their relevant
codes and standards separate from this document.
4.4 Hardware - refers to the physical characteristics of the signage material

4.4.1 Back-to-Back Signs
All signs shall consider combining information and making use of both
faces of the sign when possible. This is to avoid excessive quantity of sign
boards and sign mounts.
4.4.2 Replaceability / Editability
11
All signage, wayfinding, and transit information elements shall be designed,

fabricated, and installed such that they are easily replicable, replaceable,
and editable, as necessary, for periodic updating. These shall be
replaceable without damaging the transit facilities or parts thereof. This is
to allow for regular updating of signs without incurring excessive cost or
disruption.
4.4.3 Ease of Maintenance

All signages, wayfinding, and transit information displays and systems
shall be designed, fabricated, and installed such that they are easy to
maintain and clean, not prone to fading, resistant to vandalism, and shall
be weather-resistant where appropriate.
Materials for analog signs shall last a minimum of 10 years in their

designated place before replacement is required. This is to ensure the
longevity of these assets, and minimize their maintenance requirements.
4.4.4 Mounting and Installation

All analog and digital displays, signages, and other communication
equipment shall, not impede Passenger Circulation and Transit Facility
Operations, be securely and stably installed; and be weather-resistant
where appropriate.
Signage elements shall have no sharp edges or corners where there is risk
of physical contact with nearby persons to prevent physical injuries, and
comply with the relevant building and safety regulations.
4.4.5 Illumination
All visual signages, displays, and communications shall be sufficiently
illuminated during operating hours to ensure legibility.
Where spaces inside or around the facility or portions thereof are

accessible to the public beyond operating hours (such as footbridges,
crossings, pick-up and drop-off areas), the visual signages, displays, and
communications shall likewise be sufficiently illuminated beyond transit
facility operating hours. This recognizes that some parts or areas of the
transit facility may be in use beyond operating or service hours.
4.4.6 Improvised Signage

Improvised signage shall be avoided when possible. When necessary for
operations, these shall be replaced as soon as possible with proper signage
12
conforming to this and other relevant standards to ensure consistency and

convey legitimacy and authority.
4.5 Railway Transit Facilities
4.5.1 Passenger Journey - Inside the station building, departing passengers shall
be directed through the facility to the conveyance through uniform, simple
directions such as “To Tr ains” or “To Platform 2, to Clark” denoted with
arrows. Conversely, arriving passengers shall be directed through the
facility through uniform, simple, directions such as “To Exit” or “To [name
of interconnection]” denoted with arrows. In facilities with several Exits, the
Exit designation shall be indicated where appropriate.
4.5.2 Approaching / Departing from the Station Building

i. Passengers shall be able to identify the station name, mode of transit,
network, line, and geographic location at the approaches to the station from
all approach angles and at all times of day (i.e. public road, pathways, etc)
so passengers can identify where they are.
ii. Where at-grade or elevated stations are located adjacent to or above a road
or road(s), the requirements of 3.2.2.a shall apply and be visible to all traffic
from all directions at the appropriate size for vehicles to identify the station.
iii. Departing passengers shall be able to independently navigate towards the

station building. Arriving passengers shall be able to independently
navigate from the station building towards their destination. Maps shall be
provided of the vicinity, showing points of interest and transit options with
walking-distance radius indicators.
iv. Passengers shall be informed of the station operating hours, time of first
and last train arrival at the station, and operating hours of the
interconnection/s (if any). Passengers shall also be directed to alternative
transport options if the station is closed (such as nearby bus services).
v. If the station has adjoins or has a public utility vehicle pickup/dropoff area,
passengers shall be informed of the PUV routes, PUV timetables, and
supplied with a map of the vicinity
vi. Station facilities surrounding the station building such as parking,

accessible parking, bicycle parking, end-of-transit facilities, pickup/dropoff
areas, fire lanes, pedestrian crossings, public restrooms, and the like shall
13
be clearly identified through appropriate signage as part of the main

signage system.
4.5.3 Station Entry / Exit

i. Passengers shall be able to identify the station name, mode of transit,
network, line, geographic location, and entrance/exit designation at all
station entrances/exits including interconnections through the provision of
signage.
ii. When mounted at or above openings, station name signboards or panels

shall span the entire width of the opening or bay.
iii. Each entrance/exit including interconnections shall have a unique

designation (i.e. A, B, C, D, etc.) for passengers to distinguish each. These
designations may also be numerical or geographical (such as the names of
roads, places, points of interest, etc; as passengers may find these easier
to relate to.
iv. Passengers shall be informed of the operating hours, first and last train
arrival at the station, time of day, and other appropriate operational
information at the entrances.
v. When the entrance or exit is not accessible to persons with limited mobility,
a tactile and visual map shall be provided directing passengers to the
nearest accessible entrance or exit, or alternative transport options if the
station is not accessible.
vi. If there is a Security Screening area, the relevant rules and regulations such
as prohibited items, prohibited behaviors, luggage restrictions, and the like
shall be posted or displayed prominently at the queueing area.
vii. It shall be clearly communicated to passengers what type of mobility

devices (i.e. full-sized bicycles, e-scooters, motorized wheelchairs, etc) are
allowed or can be accommodated in the station. This is to prevent
unnecessary inconvenience to passengers and staff, such as retreating,
blocking passenger flow, or delaying queues.
4.5.4 Unpaid Concourse and Fare Collection

i. Information shall be displayed and made available for arriving and
departing passengers to be able to plan their trip and make fare purchase
decisions. This information includes network map, station map, vicinity
14
map, platform information, service information, ticketing information, fare

information, public service announcements, train frequency timetable, time
of the first and last train arrival at the station, and the time of day.
ii. Clear regulatory and prohibition signage shall be displayed prominently in
this area.
iii. Related information shall be grouped together and displayed in a clear,

organized, manner. These shall have a header or banner spanning the entire
width of the panels of information.
iv. Elements such as Ticket Vending Machines, Customer Service Offices,

Gender-Based Violence (GBV) Helpdesks, Commuter Welfare Desks,
Vertical Conveyances, Respite Areas, Restrooms, and other facilities in this
area shall be clearly identifiable with signage.
v. For banks of Customer Service Office windows and Ticket Vending

Machines, the signage shall span the entire width of the
windows/machines.
vi. Automated Fare Collection (AFC) Gates may use a switchable, overhead
display board to inform passengers from a distance of the gate status
through the use of green arrows and red cross symbols. These shall be
electronically controlled from the gates, and shall automatically
correspond with the direction of the gates.
vii. GEDSI Information, Education & Communication (IEC) Campaign signages

and materials shall be provided in a strategic area/areas in the Unpaid
Concourse at the minimum. These may also be provided in other locations
throughout the station.
4.5.5 Paid Concourse

i. Information shall be displayed and made available for passengers to be
able to plan their trip. This information includes platform information,
service information, network map, station map, vicinity map, public service
announcements, train frequency timetable, first and last train arrival at the
station, and the time of day.
ii. Related information shall be clustered together, with a header board or sign
spanning the full width of the cluster of information panels.
15
iii. Primarily, Departing passengers shall be directed to the platform(s); while

Arriving passengers shall be directed to the exit(s)
iv. Secondary information directing arriving and departing passengers to

facilities such as restrooms, breastfeeding rooms, vertical conveyances,
and other facilities shall be provided.
4.5.6 Platform
i. Information shall be displayed and made available for passengers to be
able to plan their trip. This information includes platform information,
service information, network map, waiting time for the next train arrival,
time of day, and the time of the first & last train arrival at this station.
ii. Related information shall be grouped together and displayed in a clear,

organized, manner. These shall have a header or banner spanning the entire
width of the panels of information.
iii. The Station name, line and network identification, as well as geographical
location information shall be made visible from the inside of the train to
seated and standing passengers. These shall be mounted parallel to the
train cars, and visible from both sides of the train.
iv. The Station name shall have sufficient redundancy in quantity such that
this information is clearly visible regardless of crowding, passenger
mobility, and passenger location within the train car.
v. The Platform shall indicate the Terminus of which the trains arriving are
bound for, as well as the next station in the direction of travel.
vi. Floor markings at the platform shall be located to indicate where the train
doors will open. These shall serve to regulate passenger boarding and
alighting for efficient and safe movement.
vii. The closest train door(s) to wheelchair spaces inside the train car shall be
identified through the use of the International Symbol of Access (ISA). This
shall be mounted such that passengers with limited mobility can clearly
identify the sign.
viii. Seating, if provided, shall contain priority seat identification or signage.
4.6 Road Transit Facilities
16
4.6.1 Approaching / Departing from the PUV Terminal Building or Shelter

i. Passengers shall be able to identify the PUV terminal / shelter name, mode
of transit, network name, PUV routes, passenger entrance and geographic
location from all approach angles and at all times of day.
ii. Departing passengers shall be able to independently navigate towards the

PUV terminal / shelter. Arriving passengers shall be able to independently
navigate from the PUV terminal / shelter towards their destination.
iii. If the PUV terminal / shelter is nearby or has direct connections with
another mode of transportation, passengers shall be informed of the
available modes of transit and their respective routes, operating hours and
schedules / timetables.
iv. Facilities surrounding the terminal building such as parking, accessible

parking, bicycle parking, bike sharing / rental stations, pick-up/drop-off
areas, fire lanes, pedestrian crossings, public restrooms, and the like shall
be clearly identified and directed through appropriate signage.
v. In cases where the PUV terminal / shelter is a high-volume transfer point,

passengers shall be able to identify queueing lanes or areas (start/end) in
anticipation of possible overflows outside the terminal and/or sidewalks.
vi. PUV terminal / shelter facilities, spaces and provisions shall be able to
communicate to its users the restrictions, limitations, instructions and
proper etiquette.
4.6.2 PUV Terminal Building / Shelter Entry / Exit

i. Passengers shall be able to identify the PUV terminal / shelter name, mode
of transit, entrance/exit designation and PUV routes at all PUV terminal /
shelter entrances and exits including interconnections.
ii. Each entrance /exit including interconnections shall have a unique

roads, places, points of interest, etc.; as passengers may find these easier
to relate to.
iii. Passengers shall be informed of the PUV terminal / shelter operating hours,
PUV timetables, time of day, terminal information (e.g. available services,
17
address, emergency contact details) and other appropriate operational

information.
iv. When the entrance is not accessible to persons with limited mobility, a
tactile and visual map shall be provided directing passengers to the nearest
accessible entrance or accessible modes of transport alternative.
v. Upon entry, passengers shall be informed of the security procedures and

shall be directed to the security screening area (if any). Passengers with
limited mobility shall be able to identify which security screening
equipment is accessible.
vi. Passengers shall be able to identify security screening queueing lanes or

areas (start/end) and shall be informed of the relevant rules and
regulations such as prohibited items, prohibited behaviors, luggage
restrictions, and the like.
vii. Passengers shall be able to independently navigate the PUV terminal /

shelter and shall be guided to ticket counters, baggage areas, passenger /
waiting areas and vertical conveyances (if there is any) through directional
signages.
viii. Information shall be displayed and made available for arriving and
departing passengers to be able to plan their trip and make fare purchase
decisions. This information includes network map, terminal map, vicinity
map, platform / PUV bays information, service information, ticketing
information, fare information, public service announcements, PUV route
availability, PUV frequency timetable, PUV schedules and the time of the
day.
4.6.3 Common Area / Waiting Area

i. Facilities and amenities inside the terminal such as customer service
offices, public restrooms, gender-based violence and commuter welfare
help desks, lost and found counters, baggage counters, breastfeeding
rooms, diaper-changing stations, multi-faith rooms, respite areas,
commercial spaces, and the like shall be clearly identified and directed
through appropriate signage.
ii. Terminal provisions and elements such as WIFI and charging stations, ATM
machines, vending machines and public telephones shall be easily spotted
using directional and informational signages.
18
iii. Passengers in the waiting areas shall be able to identify the designated
route seating, queueing lanes or areas (start/end) and boarding areas.
iv. Passengers shall be informed of the terminal operation hours, timetables,

schedules, seating, trips / routes, ticketing fares / matrix, assigned platform
/ gate and other relevant information before boarding the PUV.
v. Primarily, boarding passengers shall be directed to the platform/s or PUV

bay/s, while alighting passengers shall be directed to the exit/s.
vi. Terminal rules and regulations, policies and terminal provisions guidelines
shall be clearly communicated to passengers.
vii. Passengers shall be able to distinguish what facilities, amenities or

equipment / furniture such as elevators, toilets, seatings etc. are
designated for priority use of Persons with Disability, Senior Citizens,
Pregnant Women, Persons with young children and other vulnerable
groups. Refer to TFDS GEDSI Standards.
viii. GEDSI Information, Education & Communication (IEC) Campaign signages

and materials shall be provided in strategic locations in the common area
at the minimum. These may also be provided in other locations throughout
the facility.
4.6.4 Boarding / Alighting Area

i. Information shall be displayed and made available for boarding and
alighting passengers to be able to plan their trip and make fare purchase
decisions. This information includes network map, terminal map, vicinity
map, platform / PUV bays information, service information, boarding /
alighting procedures, PUV schedules, platform assignments, special
instructions and the time of the day.
ii. The PUV terminal / shelter name, PUV route and platform / gate number
shall be made visible to queueing passengers boarding the PUV and from
the inside of the PUVs to seated passengers. They shall have sufficient
redundancy in quantity such that this information is clearly visible
regardless of crowding, passenger mobility, and passenger location within
the PUV.
19
iii. The platform / bay shall be provided with floor markings to identify PUV
openings. These shall serve as a guide to alighting passengers to ensure
orderly queueing.
4.7 Maritime Transit Facilities
4.7.1 Passenger Journey (Departing Passengers)

4.7.1.1 Approaching the Passenger Facility
i. Passengers shall be able to identify the facility name, operator, and mode
of transportation at the approaches to the facility (i.e. public road,
pathways, drop-off area etc) so
passengers can identify the facility.
ii. The name of the facility shall be prominently displayed and

visible from a distance.
iii. Departing passengers, drop-off drivers, and PUV drivers shall be able to
independently navigate towards and identify the port facility, its designated
drop-off area, parking, accessible parking, bicycle parking, end-of-transit
facilities, fire lanes, pedestrian crossings, public restrooms, and other
facilities.
iv. General reminders, rules, regulations, tariffs, and other relevant information
shall be posted prominently in the approaches to the passenger facility
v. If the passenger terminal has or adjoins a facility for Transportation

Network Vehicle Service (TNVS) and / or public utility vehicles, passengers
shall be informed of the available service, routes, timetables, fare matrix
and shall be provided with a map of the vicinity. In cases that the facility
has limited operational hours, passengers shall be informed or directed to
alternative modes of transport or to interconnected establishments that
offer the same service.
4.7.1.1. Entrance & Initial Security Check

i. Each entrance/exit including interconnections shall have a unique
numerical, alphabetical, or geographical designation for passengers to
distinguish each.
ii. Passengers shall be informed of the security procedures, rules and

regulations, prohibited items, what documents to prepare, time of day, and
other relevant operational information such as operating hours, in the
20
queue.
iii. Past the initial security check, Passengers shall be able to orient
themselves and navigate towards the public concourse, toilet facilities, and
other passenger facilities.
4.7.1.2. Public Concourse, Ticketing, and Terminal Fee Payment

i. Where the payment of terminal fees are required prior to entry into the paid
area, relevant information shall be displayed at the queue and counters.
Passengers shall be able to clearly identify the payment counters.
ii. Passengers shall be able to confirm their departing ship voyage

information such as time of day, boarding time, shipping line, gate number,
etc.
iii. Passengers shall be able to access a map and/or directory of the

passenger facility
iv. GEDSI Information, Education & Communication (IEC) Campaign signages

and materials shall be provided in a strategic area/areas in the Public
Concourse at the minimum. These may also be provided in other locations
throughout the facility.
4.7.1.3. Pre-Departure Waiting Area & Gates

i. Departing passengers shall be able to identify and navigate to their
designated waiting area and gates.
ii. Passengers shall be able to clearly identify, navigate, or make use of

facilities and amenities inside the passenger terminal such as, but not
limited to: restrooms, customer service offices, public restrooms, help
desks, lost and found counters, baggage counters, breastfeeding rooms,
respite areas, commercial spaces, ATMs, WIFI, charging stations, vending
machines, drinking fountains, and public telephones.
iii. Passengers shall be informed in real-time of the passenger terminal

operation hours, time of day, timetables, schedules, seating, trips / routes,
assigned gates, and other relevant information at the waiting area.
iv. Where seating is provided, priority seating for Persons with Disabilities,
Senior Citizens, Persons with young children, Pregnant women, and other
21
vulnerable groups shall be clearly identifiable. Refer to TFDS GEDSI

Standards.
4.7.2. Passenger Journey (Arriving Passengers)

4.7.2.1. Alighting Gates - Arriving Passengers shall be directed towards the arrival
hall or exit.
4.7.2.2. Arrival Hall / Exit - Passengers shall be able to clearly identify, navigate, or
make use of facilities and amenities inside the passenger terminal such as,
but not limited to: restrooms, customer service offices, public restrooms,
help desks, lost and found counters, baggage counters, breastfeeding
rooms, respite areas, commercial spaces, ATMs, WIFI, charging stations,
vending machines, drinking fountains, and public telephones.
4.7.2.3. Departing the Passenger Facility

i. Passengers shall be clearly informed of the possible transit or
interconnection options available and shall be able to navigate towards the
designated areas for each. Each designated mode of transit shall be clearly
identifiable. (i.e. Taxi Bay, PUV Bay, Private Vehicle Pick-up, Shuttle Bay)
ii. If the passenger facility has adjoining public utility vehicle pickup/dropoff
area, passengers shall be informed of the PUV routes, PUV timetables, and
supplied with a map of the vicinity.
iii. Where there are several pick-up/drop-off bays, each bay shall be uniquely,
numerically, or alphabetically designated.
iv. Passengers shall be able to navigate to and identify facilities surrounding

the passenger terminal building such as parking, accessible parking,
bicycle parking, end-of-transit facilities, pickup/dropoff areas, fire lanes,
pedestrian crossings, and public restrooms.
4.8. Aviation Transit Facilities
4.8.1. Approaching to / Departing from the Aviation Facility

i. Passengers shall be able to identify the Terminal Name, Passenger
Pathways, Driveway Routes, Drop Offs, Entry Gates, Departure / Arrival
bays, Exit paths, Traffic Signs, Road Labels and geographic location from
all approach angles and at all times of day, so passengers can identify
where they are and independently navigate their way to the entrance or exit.
22
ii. Where there are several Departure (drop-off) / Arrival (pick-up) bays, each
bay shall be uniquely numerically or alphabetically designated.
iii. Parking facilities located adjacent to Terminals shall apply the

requirements of 3.5.2.1 and its signages be visible to all traffic from all
directions at the appropriate size for pedestrians and vehicles to efficiently
identify the Terminal Entrances.
iv. Facilities surrounding the passenger terminal such as parking, accessible

parking, bicycle parking, end-of-transit facilities, pickup/dropoff areas, fire
lanes, pedestrian crossings, public restrooms, and the like shall be clearly
identified through appropriate signage as part of the main signage system.
v. If the terminal has or adjoins a facility for Transportation Network Vehicle

Service (TNVS) and / or public utility vehicles, passengers shall be informed
of the available service, routes, timetables, fare matrix and shall be
provided with a map of the vicinity. In cases that the facility has limited
operational hours, passengers shall be informed or directed to alternative
modes of transport or to interconnected establishments that offer the
same service.
vi. Tactile Paths, Braille Maps with audio function and Directories shall be
provided at accessible entrance or exit.
4.8.2. Departure Concourse

i. Passengers shall be informed of the facility’s policies, regulations on
carrying items, tariffs, restrictions and security procedures upon entry and
at all queueing areas of Check-in and Security Checking.
ii. Each entrance/exit including interconnections shall have a unique

roads, places, points of interests, etc; as passengers may find these easier
to relate to.
iii. Building Maps and Directories shall be provided at the entrances, for the
information and assistance of passengers
iv. Passengers shall be informed of the flight details, time and status along
the entrance hall, queuing areas, boarding gates and lounge / waiting areas
23
of the terminal.
v. Sign Boards or panels whether wall mounted or hanging shall be legible

with consideration to the line of sight depending on the area.
vi. Each entrance (including interconnections), check-in- counters, and

Boarding Gates shall have a unique numerical or alphabetical designation
for passengers to distinguish each. Priority Lanes shall also be identified
through appropriate signages.
vii. Where the payment of terminal fees are required prior to check-in and
issuance of boarding pass, relevant information shall be displayed at the
queue and counters. Passengers shall be able to clearly identify the
payment counters.
viii. Area for Well-wishers of departing passengers shall be labeled clearly with
Directional and Regulatory wayfinding elements.
ix. Terminal Facility components such as Information / Help Desks, Airline

Desks, Vertical Conveyances, Restrooms, ATMs, Breastfeeding Rooms,
Water Drinking Facilities, Offices and other facilities in this area shall be
clearly identifiable with signage.
x. Immigration Counters shall have open / closed counter signs and floor
markings for direction and regulating queues and boundaries. Language
Translation shall also be provided in identified lanes.
xi. Terminal provisions and elements such as WIFI, charging stations,

vending machines and public telephones shall be easily spotted through
the use of directional and informational signages with provisions for
language translation.
xii. Boarding Bridges leading to the aircraft shall have well lit directional arrow
heads, warning and caution signages.
xiii. Where seating is provided, priority seating for Persons with Disabilities,
Standards.
xiv. Related information shall be grouped together and displayed in a clear,
24
organized, manner.
4.7.2 Arrival Concourse

i. Boarding Bridges leading outside the aircraft shall have well lit directional
arrow heads, warning and caution signages.
ii. Immigration Counters shall have open / closed counter signs and floor
markings for direction and regulating queues and boundaries. Language
Translation shall also be provided in identified lanes.
iii. Arriving passengers shall be informed of the policies, tariffs, restrictions

and security procedures of the facility and of the place (country), upon entry
and at all queueing areas of Security Checking.
iv. Building Maps, Geographical maps and Directories shall be provided at

arrival halls and exit gates, for the information and assistance
of arriving passengers
v. Baggage Claim Areas shall be easily located through directional signages

along the passengers arrival route. Informational signages shall aid the
passengers in identifying their respective baggage conveyor.
vi. Terminal provisions and elements such as WIFI, charging stations, vending
machines and public telephones shall be easily spotted through the use of
directional and informational signages with provisions for
language translation.
vii. Area for the public’s welcoming “salubong” of arriving passengers shall be
labeled clearly with Directional and Regulatory wayfinding elements.
Arriving Flight details, time and status shall also be displayed at the Arrival
Concourse’s waiting areas.
viii. Terminal Facility components such as Information / Help Desks, Airline

Desks, Vertical Conveyances, Restrooms, ATMs, Breastfeeding Rooms,
Water Drinking Facilities, Offices, Foreign Exchange, Network Providers and
other facilities in this area shall be clearly identifiable with signage.
ix. Where seating is provided, priority seating for Persons with Disabilities,
25
Standards on priority seating and respite areas.
x. Related information shall be grouped together and displayed in a clear,

organized, manner.
5 Responsibilities

6 Person Accountable for This Document
Team Job Title

Chairperson
7 Definition of Terms
Term Meaning
AFC Automated Fare Collection Gates - also known as

'fare gates'
Arriving Passengers Passengers who alight from the Transport Vessels

at the Transit Facility, navigating through to the
Transit Facility’s exit to their destination
BP344 Batas Pambansa 344, also known as the

'Accessibility Law'
Critical Decision Points Refers to spaces where the passenger route

branches into two or more paths, including vertical
conveyances, gates, entrances, portals, platforms,
piers, bays, and the like. This is where passengers
need to make a decision of how to proceed in order
to reach their destination.
Departing Passengers Passengers who enter the Transit Facility with the
intent to board the train to reach their destination
26
Display Refers to electronic visual displays for presentation

of images, text, or video transmitted electronically
without creating a permanent record
DOTr Department of Transportation
DPWH Department of Public Works and Highways
GBV Gender-Based Violence
IRR Implementing Rules and Regulations
ISA International Symbol of Access - denotes areas

where access has been improved, mostly for those
with disabilities.
Paid Concourse The portion of the station concourse accessible

only to passengers who have passed through an
AFC gate
Passenger Journey A sequence of steps and processes necessary

occurring inside and around the transit facility for
passengers to reach their destination.
Passenger Route Refers to the spatial manifestation of the

Passenger Journey. This translates to the singular
or branching path through the transit facility which
passengers must take to reach their destination.
PIDS Passenger Information Display System
PSD Platform Screen Doors - Protective barriers at the

edge of the platform
PUV Public Utility Vehicle - This includes Buses,

Jeepneys, and other road-based transit
Sign/Signage Refers to any kind of visual graphics and non-visual

media to communicate transit information to
passengers
SSE Security and Screening Equipment
SSI Matrix Signage Siting and Information Matrix
27
SWTIP Signages, Wayfinding, and Transit Information Plan

- a comprehensive plan that ensures compliance
with this standard
Terminus The Transit facility at the end of the line or service
TFDS-C Transit Facilities Design Standards Committee
Transit Facility Refers to a facility where passengers pass through

to reach their destination
Transit Information Refers to all information necessary in various visual

and non-visual media for passengers to navigate
the transit facility, plan their trip, and make transit-
related decisions
TVM Ticket Vending Machine
Unpaid Concourse The portion of the station concourse accessible to

all passengers
Visual Identity A collection of visual elements or assets that serve

to represent and differentiate a transit network, line,
or service to passengers
Wayfinding Refers to the process and information related to

following or discovering a route through and to a
given space
8 References
Signage and Wayfinding Design: C. Calori and D. Vanden-Eynden. (2015)

A Complete Guide to Creating
Environmental Graphic Design
Systems
Metro Manila Subway Project Department of Transportation

Signage and Wayfinding Manual
Unified Color Palette Standard Department of Transportation
28
Guidelines for Railways
Presidential Decree 1096 and its National Building Code of the Philippines
Implementing Rules and
Regulation (IRR)
Republic Act No. 9514 and its Fire Code of the Philippines of 2008
Regulation (IRR)
DPWH Highway Safety Design Department of Public Works and Highways

Standards Part 2: Road Signs and
Pavement Markings
DPWH Department Order (D.O.) “Guidelines on the Design of Bicycle Facilities

88, s. 2020 Along National Roads”
S-01010001-01 DOTr-Transit Facility Design Standards;

Inclusive Facilities Standard
9 Document History
S-01010002- 2024-02-29 Issued TFDS-TWG

01
10 Appendices
(Refer to succeeding pages)
29
APPENDIX 1: Railway Transportation Facilities Signage Siting and Information Matrix
Signage Siting and Information Matrix - Railway Transportation Facilities
Signage Type
Step in the
Passenger Space Regulatory
Navigational / Informational Directional
Journey Identification Warning, safety, and
Maps, Routes, Timetables, Fare “From this space,
Name of Spaces, Rooms, or instructional signs that
Matrices, and other Operational passengers must be directed
Facilities regulate passenger
Information to…”
behavior
• Station Name • Station Building • Entrance / Exit

Public Road(s) leading to • Line Name (vehicle flow)
the Station and/or where • Mode of • Traffic markings
the Station Access Road Transportation • Restricted Areas
meets the Public Road
• Network Name / • Road Signs
Symbol • Loading and
Unloading
• Map of Site Development • Station Name • Station Restrictions
Station Plaza showing Entrances & • Line Name Entrances • Parking Restrictions
Pickup / Drop-Off areas
• Mode of • Parking • Priority Parking
Transportation Facilities • Fire Lane Markings
• Operating hours of the • Geographical Location • Pick-up / Drop- • Pedestrian Crossing
Approaching / Interconnection off
Departing the • Network Name / Markings & Signs
Station Building • Operating hours of the Symbol • Concessions / • Other Regulatory
Interconnections Station Retail
• Name of Signs by Operator
• Time of day Interconnection • Public (No loitering, no
• First & Last Train Arrival • Emergency Assembly
Restrooms littering, no
at the Station Area • Vertical soliciting, etc)
Conveyances
• Active Transport
• PUV Routes Facilities (Bike racks, • Parking
• PUV Timetables etc) Facilities
• Time of day • Accessible Routes & • Points of
Pick-Up / Drop-Off Interest
(“PUDO”) • Vicinity Map Ramps
• Information on • PUDO Designation (A,
alternative transit B, C, D or 1, 2, 3)
options
31
Signage Siting and Information Matrix - Railway Transportation Facilities (cont’d)
Signage Type
Step in the
Navigational / Informational Directional
Journey Identification Warning, safety, and
Maps, Routes, Timetables, Fare “From this space,
Name of Spaces, Rooms, or instructional signs that
Matrices, and other Operational passengers must be directed
Facilities regulate passenger
Information to…”
behavior
• Operating Hours • Station Name • To Trains • Safety Reminders

• Time of day • Line Name • Restrooms for Vertical
Conveyances
• First & Last Train arrival • Mode of • Vertical Conveyances
at this station for each Transportation going to [location or
line or service • Geographical Location level]
• Tactile and visual map to • Network Name / • Parking Facilities
nearest Accessible Symbol • Pick-up / Drop-off
Entrance / Exit (if this
Station Entrance / Exit entrance / exit is not
• Entrance / Exit Area
Designation (i.e.:
accessible)
Entrance A, B, C, or 1, 2,
Entering / • Station Map 3 or West Avenue
Exiting the • Vicinity Map Entrance)
Station Building • Geographic Location of
Entrance (Street Name,
Cardinal Direction, etc)
• Accessible Entrance /
Exit (Ramp)
• Security Check • Station Rules

Security Check (Security • Queue Designation • Prohibited Items
Screening Area and • Priority Queues • Security Screening
Queue) Guidelines
• Queue management
32
Signage Type
Step in the
Navigational / Informational
Journey Directional Warning, safety, and
Maps, Routes, Timetables, Identification
“From this space, passengers instructional signs that
Fare Matrices, and other Name of Spaces, Rooms, or Facilities
must be directed to…” regulate passenger
Operational Information
behavior
• Network Map • Ticket Vending Machines • To Trains • Safety Reminders

• Station Map showing • Customer Service Offices / Ticket • To Exit(s) for Vertical
Conveyances
Exits and Exit Counters • To Interconnection(s)
Designations • Gender-Based Violence (GBV) • To Restrooms
• Vicinity Map Helpdesk
• Vertical Conveyances
Unpaid • Ticket / Fare • Commuter Welfare Desk and going to [location or
Passing thru the Concourse Information or Matrix other similar helpdesks level]
Unpaid Concourse (after Security • •
Check)
Announcements / Vertical Conveyances • To Other Passenger
Public Service • Respite Areas and Seating Facilities
Information
• To Concessions /
• Train Timetable Retail
• First and Last Train
Arrival at the Station
for each line or service
• Time of day • Line(s) served by these gates • To Trains • Luggage

Entering / Exiting • Waiting time for next • Terminals or end-stations served • To Exit restrictions
thru the train arrival by the platforms accessed • Restrictions on
Automated Fare AFC Gates through this paid area personal mobility
Collection (“AFC”) (Confirmation for passengers devices (if any)
Gates that they are entering the correct
paid area)
• Accessible gate(s)
33
Signage Type
Step in the
Passenger Space Navigational / Informational Regulatory
Journey Directional
Maps, Routes, Timetables, Identification Warning, safety, and
“From this space, passengers must be
Fare Matrices, and other Name of Spaces, Rooms, or Facilities instructional signs that
directed to…”
Operational Information regulate passenger behavior
• Network Map • Restrooms • To Platforms (if platforms • Prohibited Items

• Station Map • Breastfeeding Room serve different destinations, • Station Rules
they shall shall have a
• Announcements / • Vertical Conveyances
numerical or other designation)
• Safety Reminders for
Passing thru Public Service • Other Passenger Facilities Vertical Conveyances
Paid • To Exit
the Paid Information • Passenger flow
Concourse
Concourse • Platform, Destination, • Restrooms guidelines such as -
Line, and Service • Vertical Conveyances “Stand on the right, walk
Information going to [location or level] on the left” or “keep
• Other Passenger Facilities right”
• Time of day • Station Name - clearly visible • To Exit • Safety Reminders for
• Timetable from inside the train car • Vertical Conveyances Vertical Conveyances
• Line Map
while seated and standing going to [location or level] • Passenger flow
from, and at both sides of
• Network Map the train
• To Other Platforms (for guidelines such as -
inter-line transfers or “Stand on the right, walk
Boarding or •
Alighting from Platform
Waiting time for next • Line Name inter-service transfers) on the left” or “keep
train arrival
the Platform • Mode of Transportation • To accessible train cars
right”
• First & Last Train
• Geographical Location or onboard wheelchair • Platform Screen Door
Arrival at this platform (“PSD”) & Platform
for each line or service • Network Name / Symbol spaces
Edge Warning Signs
• Respite Areas
• Platform / PSD floor
• Accessible train cars markings
34
Signage Type
Step in the
Journey Identification Directional
Maps, Routes, Timetables, Fare Warning, safety, and
Name of Spaces, Rooms, or “From this space, passengers
Matrices, and other Operational instructional signs that regulate
Facilities must be directed to…”
Information passenger behavior
• Time of day • Priority Seating / • An indicator of the • Safety reminders on-

• Route Map indicating Mixed Seating side where Train board the train
transfers and exchange • Wheelchair Spaces Doors will open at • The use of emergency
the next stop
points (above all doors) • Car No. features such as the
• Indicator of Next Station • Trainset No.
emergency buttons,
breakable escape
• Station Map of the next • Restrooms (if any) windows, etc
Station - showing Exits
and Exit Designations
• Baggage Area or • Guidelines for priority
Rolling Stock
Compartments seating
• Indicator of Travel
•
(signages must be Direction (Terminus)
Restricted Areas or • Prohibited items or
Staff-Only Areas activities
In the Train consistent with the • Expected time of arrival
• Passenger
visual identity of the at next station
Amenities (wifi,
transit facility wayfinding • Expected time of arrival charging, etc)
system) at the last stop
• Announcements / Public
Service Information
• Speed (for high-speed
rail)
• Key Performance
Indicators of the
Operator
35
Signage Siting and Information Matrix - Railway Depot Facilities
Signage Type
Step in the
Journey Navigational / Informational Identification Directional
Warning, safety, and
Maps, Routes, Timetables, Fare Matrices, and Name of Spaces, Rooms, or “From this space, passengers
instructional signs that
other Operational Information Facilities must be directed to…”
regulate passenger behavior
• Map of site development showing • Facility name • Major buildings • Railroad Crossings
entrances / exits to the depot site, (Line, logo, • Entrances and • Road Signs
building names and locations, building general
entrances, PUDO, parking facilities, information)
Exits to/from the • Parking Regulations
depot site
loading facilities, and restricted areas • • Fire Lanes
Entrance / Exit • Traffic Flow
• Restricted Areas
Gate Designation
• Parking Facilities • Other Regulatory
Signage
• Loading /
Unloading
Site Facilities
Development,
Outside
Roads, and • Restricted Areas
Pathways • Pedestrian
Crossings
• Smoking Areas
• Building
Identification
(visible from
a distance)
• Track
Identification (for
stabling yards)
• Time of day at major buildings • Building / Facility • Visitor or Guest- • Safety Reminders
• Operating Hours Name Facing Facilities • Evacuation
Transition Building Entry • Emergency Hotlines • Vertical Maps
Conveyances
• Directory at Major Buildings
• Depot Map at Major Buildings
• Restrooms
36
Signage Siting and Information Matrix - Railway Depot Facilities (cont’d)
Signage Type
Step in the
Maps, Routes, Timetables, Fare Warning, safety, and instructional
Matrices, and other Operational signs that regulate passenger
Information behavior
• Floor Navigation or • Room Identification • Restrooms • All necessary regulatory

Directory (Names & Numbers) • Vertical signage
• Equipment Conveyances • Work procedures and
Identification • Exits / Emergency reminders for Occupational
(location) Exits Safety and Health
Building
Inside
Interior
• Pillar or column
number signs
• Shutter or bay
designation
• GBV Help Desks
• Track Identification
37
APPENDIX 2: Road Transportation Facilities Signage Siting and Information Matrix
Signage Siting and Information Matrix - Road Transportation Facilities (PUV Terminal)
Signage Type
Step in the
Space Navigational / Informational Regulatory
Passenger Journey Identification Directional
Matrices, and other Operational instructional signs that regulate
• Operating hours of • Stop / Route / • Facility Entrances • Entrance / Exit (vehicle

interconnection Terminal Name • Parking Facilities flow)
• Operating hours of • Mode of • Pick-up / Drop-off • Traffic markings
Interconnections Terminal Transportation
• Concessions / • Restricted Areas
• Time of day • Network Name / Retail • Road Signs
• First and last trip Symbol
• Public Restrooms • Loading and Unloading
schedule (PUV) • Geographical
• Vertical Restrictions
Location
Conveyances • Parking Restrictions
• PUV Routes • Name of
• Parking Facilities • Priority Parking
Approaching / • PUV Timetables Interconnection
Departing the • Emergency
• Points of Interest • Fire Lane Markings
Terminal Building • Time of day • Pedestrian Crossing
Assembly Area
• Vicinity Map Markings & Signs
• Active Transport
• Information on alternative Facilities (Bike racks, • Other Regulatory Signs
Pick-up / Drop- transit options by Operator (No loitering,
etc)
off no littering, no soliciting,
• Accessible Routes &
etc)
Ramps
• PUDO Designation
• Queueing markers
(A, B, C, D or 1, 2, 3) • Queueing etiquette
• Queueing Lane start
/ end & destination
38
Signage Siting and Information Matrix - Road Transportation Facilities (PUV Terminal) (cont’d)
Signage Type
Step in the
Passenger Space Navigational / Informational Directional Regulatory
Journey Maps, Routes, Timetables, Fare Identification “From this space, Warning, safety, and
Matrices, and other Operational Name of Spaces, Rooms, or Facilities passengers must be instructional signs that
Information directed to…” regulate passenger behavior
• Operating Hours • Facility Name • To PUVs • Safety Reminders for

• Time of day • Mode of Transportation • Restrooms Vertical Conveyances
• First & Last PUV arrival at • Geographical Location • Vertical
this facility for each line, • Network Name / Symbol Conveyances going
route, or service to [location or level]
• Entrance / Exit Designation
Facility Entrance / • Tactile and visual map to (i.e.: Entrance A, B, C, or 1, 2, • Parking Facilities
Exit nearest Accessible Entrance 3 or West Avenue Entrance) • Pick-up / Drop-off
/ Exit (if this entrance / exit
Entering /
is not accessible)
• Geographic Location of Area
Exiting the Entrance (Street Name,
Terminal • Facility Map Cardinal Direction, etc)
Building • Vicinity Map • Accessible Entrance / Exit
(Ramp)
• Security Check • Station Rules

Security Check
(Security
• Queue Designation • Prohibited Items
Screening Area • Priority Queues • Security Screening
and Queue) Guidelines
39
Signage Siting and Information Matrix - Road Transportation Facilities (PUV Terminal) (cont’d)
Signage Type
Step in the Passenger

Space Navigational / Informational Directional Regulatory
Journey Identification
Maps, Routes, Timetables, Fare “From this space, Warning, safety, and
Name of Spaces, Rooms, or
Matrices, and other passengers must be instructional signs that regulate
Facilities
Operational Information directed to…” passenger behavior
• Trip / Route • Facility Name • To Platforms or • Safety Reminders for

Information • Mode of PUDO Bays Vertical Conveyances
• Trip / Route Map Transportation • To Restrooms • Queueing Guidelines
• Trip Timetable and • Geographical • To Vertical • Facility Rules and
Service Hours (first & Location Conveyances going Regulations
last trip of each route) • Network Name / to [location or level] • Queue Markings & Signs
• Services and Updates Symbol • To Parking Facilities • Priority Guidelines
• Fare Information / • Customer Service • To Exits
Matrix Office / Information
Passing through, waiting at, Facility
or transferring via the Entrance /
• Vicinity Map Desk
Common Area or Concourse Exit • Facility Map • Restrooms

• Time of day • Breastfeeding
Rooms
• GBV Helpdesk
• Concessions / Retail
• Waiting / Seating
Areas
• Priority Seating
• Other Passenger
Amenities & Services
• Boarding / Alighting • Platform, PUDO Bay, or • To Exit

Platforms Information Gate number
Boarding / Alighting Area
and Gates • Service Information • Facility Name &
• Time of day Geographical Location
40
Signage Siting and Information Matrix - Road Transportation Facilities (PUV Stop / Shelter)
Signage Type
Step in the
Space Navigational / Informational Directional Regulatory
Passenger Journey
Maps, Routes, Timetables, Fare Identification “From this space, Warning, safety, and instructional
Matrices, and other Operational Name of Spaces, Rooms, or Facilities passengers must be signs that regulate passenger
Information directed to…” behavior
• Trip / Route Information • Stop Name - this should be • Queueing Guidelines

• Trip / Route Map visible to passengers inside the • Queue Markings & Signs
conveyance / PUV
• Trip Timetable and Service • Priority Guidelines
Hours (first & last trip of • Mode of Transportation
• Other rules and
Boarding or each route) • Geographical Location
PUV Stop regulations
Alighting at a PUV
Stop or Shelter
or Shelter • Services and Updates • Network Name / Symbol
• Fare Information / Matrix • Waiting / Seating Areas
• Vicinity Map • Priority Seating
• Facility Map • Active Transport facilities (i.e.
bike racks)
41
APPENDIX 3: Maritime Transportation Facilities Signage Siting and Information Matrix
Signage Siting and Information Matrix - Maritime Transportation Facilities
Signage Type
Step in the
Maps, Routes, Timetables, Fare Warning, safety, and instructional
Matrices, and other Operational signs that regulate passenger
Information behavior
Port Area • Operating Hours of the • Facility Name / • Facility Entrances • Entrance / Exit (vehicle flow,
Gate and
Access Road
Passenger Terminal Number • Parking Facilities vehicle type segregation)
• Mode of • Pick-up / Drop-off • Traffic markings
Transportation
• Concessions / • General Port Reminders
• PUV Routes • Geographical Retail • Port Tariff / Matrix
• PUV Timetables Location
• Public Restrooms • Restricted Areas
• Time of day • Network Name /
• Vertical • Road Signs
• Vicinity Map Symbol
•
Conveyances • Loading and Unloading
Approaching / • Information on Emergency Assembly
• Parking Facilities Restrictions
alternative transit Area
Departing the
options • Active Transport
• Points of Interest • Parking Restrictions
Terminal Building
Pick-up / Facilities (Bike racks, • Priority Parking
Drop-off etc) • Fire Lane Markings
• Accessible Routes & • Pedestrian Crossing
Ramps Markings & Signs
• PUDO Designation • Other Regulatory Signs by
(A, B, C, D or 1, 2, 3) Operator (No loitering, no
• Other Passenger littering, no soliciting, etc)
Facilities • Queueing markers
• Queueing etiquette
42
Signage Siting and Information Matrix - Maritime Transportation Facilities (cont’d)
Signage Type
Step in the
Passenger Space Navigational / Informational Directional Regulatory
Journey Maps, Routes, Timetables, Fare Identification “From this space, Warning, safety, and
Matrices, and other Operational Name of Spaces, Rooms, or Facilities passengers must be instructional signs that
Information directed to…” regulate passenger behavior
• Operating Hours • Facility Name • To Boarding • Safety Reminders for

• Time of day • Mode of Transportation Platforms Vertical Conveyances
• First & Last Vessel arrival at • Geographical Location • To Exits • General Port
this facility for each line, • Network Name / Symbol • To Restrooms Reminders
route, or service
• Entrance / Exit Designation • To Vertical
Facility Entrance / • Tactile and visual map to (i.e.: Entrance A, B, C, or 1, 2, Conveyances going
Exit nearest Accessible 3 or J.P. Rizal Ave. Entrance) to [location or level]
Entering /
Entrance / Exit (if this
• Geographic Location of • To Parking Facilities
entrance / exit is not
Exiting the
accessible)
Entrance (Street Name, • To Pick-up / Drop-
Terminal Cardinal Direction, etc) off Area
Building • Facility Map
• Accessible Entrance / Exit
• Vicinity Map (Ramp)
• Security Check • Facility Rules

Security Check
(Security
• Queue Designation • Prohibited Items
Screening Area • Priority Queues • Security Screening
and Queue) Guidelines
43
Signage Type
Step in the
Matrices, and other Operational instructional signs that
Information regulate passenger behavior
• Port Terminal Building • Customer Service • To Terminal Fee • General Port

Directory Offices / Ticket Payment Counters Reminders
• Facility Operating Hours Counters • To Exit(s) • Safety Reminders for
• Time of Day • Terminal Fee • To Interconnection(s) Vertical Conveyances
• Facility Map showing Exits
Payment Counters
• To Restrooms • Security Notices
and Exit Designations • Gender-Based
• Vertical Conveyances • Facility Rules and
Violence (GBV)
Public Concourse
• Vicinity Map
Helpdesk
going to [location or Regulations
Passing thru the • Ticket / Fare Information or level] • Queue Markings
Public (Unpaid)
(after Security Check)
Matrix
• Commuter Welfare
• To Concessions / Retail • Queue management
& Terminal Fee Desk and other
Concourse
Payment Counters • Announcements / Public similar helpdesks • To Other Passenger
Service Information Facilities
• Vertical
• Voyage Timetable Conveyances
• First and Last Vessel • Respite Areas and
Arrival / Departure at the Seating
Facility for each line or
service
• Queue Designation
• Tourist Information
• Priority Queues
44
Signage Type
Step in the
Matrices, and other Operational instructional signs that
Paid Concourse / • Port Terminal Building • Boarding Gate, • To Boarding Gate, • General Port Reminders
Pre-Departure
Concourse / Area
Directory Gangway, Berth, Dock, Gangway, Berth, Dock, • Safety Reminders for
Waiting at the • Time of Day Pier, or Quay Pier, or Quay Vertical Conveyances
Pre-Departure Designation •
Area
• Facility Map showing To Exit(s) • Security Notices
(Gates, Gangways, Passenger Amenities • Restrooms • To Interconnection(s) • Facility Rules and
Berths, Docks, •
Piers, and Quays) • Announcements / Public Multi-Faith Room • To Restrooms Regulations
Service Information • Diaper Changing Room • Vertical Conveyances • Queue Markings
• Guidance display for • Clinic going to [location or • Queue management
departures / arrivals • Vertical Conveyances level]
Arrival Concourse • Tourist Information • Respite Areas and • To Concessions / Retail
/ Area Seating • To Other Passenger
Alighting from • Queue Designation Facilities
the Vessel (Gates, Gangways, • Priority Queues
Berths, Docks,
Piers, and Quays) • Concessions / Retail
• Other Passenger
Facilities
45
APPENDIX 4: Aviation Transportation Facilities Signage Siting and Information Matrix
Signage Siting and Information Matrix - Aviation Transportation Facilities
Signage Type
Step in the
Maps, Routes, Timetables, Warning, safety, and instructional
Fare Matrices, and other signs that regulate passenger
Operational Information behavior
Airport Perimeter • Operating Hours of the • Facility Name • Facility Entrances • Entrance / Exit (vehicle
Security Outpost
and Access Road
Passenger Terminal • Mode of • Parking Facilities flow, vehicle type
segregation)
Transportation • Pick-up / Drop-off
• Geographical • Concessions /
• Traffic markings
• PUV Routes Location • General Airport Reminders
Retail
• PUV Timetables • •
Emergency • Public Restrooms Restricted Areas
• Taxi Information Assembly Area •
• Vertical Road Signs
• TNVS Information • Active Transport Conveyances • Loading and Unloading
Approaching / • Tourist Information Facilities (Bike
• Parking Facilities Restrictions
• racks, etc)
Departing the Time of day • Points of Interest • Parking Restrictions
Terminal Building • Vicinity Map • Accessible Routes &
• Priority Parking
Pick-up / Drop-off Ramps
• Information on • Fire Lane Markings
alternative transit • PUDO Designation
(A, B, C, D or 1, 2, 3) • Pedestrian Crossing
options Markings & Signs
• Other Passenger
Facilities • Other Regulatory Signs by
Operator (No loitering, no
littering, no soliciting, etc)
• Queueing markers
• Queueing etiquette
46
Signage Siting and Information Matrix - Aviation Transportation Facilities (cont’d)
Signage Type
Step in the
Journey Directional
Maps, Routes, Timetables, Fare Identification Warning, safety, and
“From this space, passengers
Matrices, and other Operational Name of Spaces, Rooms, or Facilities instructional signs that regulate
must be directed to…”
• Entrance / Exit Designation

(i.e.: Entrance A, B, C, or 1,
Initial 2, 3
Security • Announcements / Public
Check Service Information • Security Check
• Queue Designation
• Priority Queues
• Facility Rules
• Check-in Desk
• Prohibited Items
Designations, Airline Name,
and Flight No. served by • Security Screening
the desk
• Pre-Departure Guidelines
Passing thru the Security Screening
Departure • Check-in Desk • Terminal Fee Payment • Immigration & Customs
Area
assignments for each Counter Guidelines
Concourse • Restrooms
flight no. • Restrooms • Queue markings
• • Breastfeeding
Check-in
Passenger Terminal • Gender-Based Violence Rooms
Directory (GBV) Helpdesk • Baggage Regulations
Area
• • Diaper Changing
Passenger Terminal • Passenger Welfare Desk Rooms • Facility Name
Map and other helpdesks
• • Concessions /
Announcements / Public • Vertical Conveyances Retail
Service Information
• Respite Areas and Seating • Other Passenger
• Queue Designation Facilities
• Priority Queues
• Other Passenger Facilities
47
Signage Type
Step in the
Journey Directional
Matrices, and other Operational Name of Spaces, Rooms, or Facilities instructional signs that
Pre-Departure • Security Check • To Immigration • Facility Rules

Security • Queue Designation & Customs • Prohibited Items
Check • Priority Queues Lanes • Items that require
Customs declaration
• • Security Screening
• Announcements / Public Immigration Counter &
Guidelines
Service Information Queue Lane Designation (1,
2, 3 or A, B, C) • Immigration &
Immigration Customs Guidelines
and Customs • Customs Counter & Lane • To Gates
Designation (“Nothing to • Queue markings
Declare” / “Goods to • Queue management
Declare”) • Baggage Regulations
Passing thru • Restrooms

the Departure • Multi-Faith Rooms
Concourse • Breastfeeding Rooms
• Diaper-Changing Rooms
• • Gender-Based Violence (GBV) • To Gates
Flight information
Helpdesk • Facility Rules
display (airline, flight no. • To Restrooms
• Queue markings
destination, estimated • Passenger Welfare Desk and • To Vertical
Pre-Departure
time of departure, other helpdesks Conveyances
Area & Gates
boarding time, gate no.) • Vertical Conveyances • To Other
• Boarding
• Announcements / Public • Respite Areas and Seating Passenger
reminders /
Service Information guidelines
• Queue Designation Facilities
• Priority Queues and Seating
• Wifi / Charging Services
• Other Passenger Facilities
48
Signage Type
Step in the
Journey Directional
Matrices, and other Operational Name of Spaces, Rooms, or Facilities instructional signs that
Gates • To Restrooms
• To Vertical
Conveyances
• Restrooms • To Other
• Other Passenger Facilities Passenger
Arrival Area Facilities
• To Baggage
Claim & Exit
• To Restrooms
• To Vertical
• Facility Rules
Passing • Baggage carousel / claim / Conveyances
through the • Baggage claim conveyor designation (A, B, C, • Safety Reminders
Baggage information display • To Other
Arrival
Claim
or 1, 2, 3) Passenger • Queue markings
Concourse (airline, flight no, origin,
carousel no.)
• Restrooms Facilities • Queue management
• Other Passenger Facilities • To Customs &
Immigration &
Exit
• Immigration Counter &

Queue Lane Designation (1,
2, 3 or A, B, C)
Customs & • Announcements / Public • To Exit / Arrival
Immigration Service Information • Customs Counter & Lane Hall
Designation (“Nothing to
Declare” / “Goods to
Declare”)
49
Signage Type
Step in the
Journey Navigational / Informational Identification Directional
Warning, safety, and
Maps, Routes, Timetables, Fare Matrices, Name of Spaces, Rooms, or “From this space, passengers
instructional signs that regulate
and other Operational Information Facilities must be directed to…”
passenger behavior
• Restrooms
• Multi-Faith Rooms
• Breastfeeding
Rooms
• Diaper-Changing
Rooms
• Gender-Based
• Announcements / Public Service Violence (GBV)
Information Helpdesk
• Facility Directory • Passenger Welfare • To Exits
• Facility Map Desk and other • To Parking Facilities • Facility Rules
Passing through Arrival
the Arrival Hall / • Vicinity Map helpdesks • To PUDOs • Safety Reminders
Concourse Area • Transportation Options (PUV, Taxi, • Vertical • To Interconnections • Queue markings
Conveyances •
Airport Taxi, TNVS, Train, etc) • To Other Passenger Queue management
• Arriving Flight Details: airline, flight • Respite Areas and Facilities
no., origin, estimated time of arrival Seating
(for waiting salubong parties) • Queue Designation
• Priority Queues and
Seating
• Wifi / Charging
Services
• Other Passenger
Facilities
50
S-01010003-01 Spatial Planning
Contents
1. Purpose …………………………………………………………………………………. 2
2. Scope …………………………………………………………………………………. 3

Principles
4. Requirements …………………………………………………………………………………. 6

this document
8. References …………………………………………………………………………………. 23
10. Appendices …………………………………………………………………………………. 23
1
Spatial Planning
1. Purpose
Spatial planning within transit facilities encompasses the systematic organization and
enhancement of living, working, and environmental conditions across various spatial
dimensions.
It is instrumental in harmonizing the complex interplay of commuter needs, operational

efficiency, and infrastructure requirements and involves strategic arrangements that
optimize the use of space to create transit environments that are not only functional and
efficient but also responsive to the diverse needs of passengers and stakeholders.
What is this standard about?
This document focuses on guiding the physical planning of transit facilities to efficiently
meet expected passenger demand, ensuring optimal service levels, facilitating smooth
delivery of mass transportation services, and providing amenities and spatial
requirements to ensure a comfortable, accessible, safe, and seamless passenger journey.
What is this standard for?
This document aims to effectively guide the accommodation of anticipated passenger

demand while ensuring adequate spatial requirements and optimal service levels. These
include comfortable densities and smooth user flow throughout the passenger journey.
'Levels of Service,' as defined by Fruin, encompass factors such as pedestrian flows and
congestion levels, which are crucial in determining the overall experience within transit
facilities.
Why is this standard necessary?
This standard is important to passengers because there is a need to establish a coherent

framework governing space allocation, utilization, and provisions within these facilities
centered around the passenger journey to enable a consistent customer experience.
Who is this standard for?
This document serves as a guide for designers, consultants, contractors, operators,

Private partners, Implementing Agencies, and Project Management Offices in the
implementation of transit facility projects.
2
Spatial Planning
In addition, other government agencies outside the Department such as local

governments, government owned and controlled corporations (GOCCs), as well as private
developers may refer to this standard for their own transit, transit-related, transit-oriented,
and transit-adjacent facilities.
2. Scope
2.1. This standard applies to the transit facility spatial provisions of:
2.1.1. New transit facilities

2.1.2. Existing transit facilities undergoing major refurbishments, expansions,
and/or renovations to optimize their use or to accommodate new
functionalities.
2.1.3. Existing transit facilities undergoing temporary works for provisional or
interim structures, elements, or modifications implemented for short-
term use or during construction, maintenance, or other temporary
phases.
2.2. This standard sets out the minimum spatial requirements and levels of service for
both normal operations and for degraded operations during temporary works,
emergency situations, and special events which induce extraordinary peaks in
demand.
2.3. This standard applies to all public spaces along the passenger journey such as,
but not limited to:
2.3.1. Transit plazas

2.3.2. Arrival forecourts and transit facility entrances
2.3.3. Security checks and screening spaces
2.3.4. Ticket halls and concourses
2.3.5. Routeways and vertical circulation
2.3.6. Passport and border controls
2.3.7. Platforms
2.3.8. Departure and arrival halls
2.3.9. Baggage counters and claims
2.3.10. Departure forecourts and transit facility exits
2.4. These minimum requirements are formulated with consideration for capacity
planning. When designing or altering any public space, encompassing both
horizontal and vertical circulation, it shall take into account architectural and
3
Spatial Planning
customer experience considerations that may require increased spatial

provisions.
2.5. When any particular provision cannot be applied to existing transit facilities or any
of its constituent parts due to unavoidable circumstances, the party requesting
variance or deviation from this document shall propose mitigation measures or
alternatives that are aligned with the stated intents and purposes of this document
and shall see to its implementation as approved.
3.1. Designers provide infrastructure that meets these principles.

3.2. Spatial planning within transit facilities is multifaceted and necessitates an
understanding of diverse user needs and operational dynamics. The principles
outlined herein encapsulate fundamental requirements crucial for an optimal
passenger experience.
3.3. Public spaces in transit facilities shall accommodate diverse functions and
movements based on the determined space and activity programming.
3.4. While acknowledging the commonalities between different modes of
transportation, it is crucial to recognize that unique considerations arise due to
variations in speed, mass, and overall user experience.
3.5. Passengers need transit facilities that are Safe, Accessible, Comfortable and
Seamless. These design principles are further described below:
3.5.1. Safe
The prioritization of safety facilitates the smooth movement of users

throughout a facility while guaranteeing accessible egress for individuals
with diverse mobility needs at all stages of their journey.
3.5.1.1. Implement accessible emergency egress solutions for all

individuals, including those with disabilities, through well-
marked exits, refuge areas, and evacuation plans tailored
for diverse needs.
3.5.1.2. Establish clear, unobstructed pathways throughout the
facility with intuitive signage to guide users, minimizing
confusion and enhancing safety during movement.
4
Spatial Planning
3.5.1.3. Eliminate potential hazards and obstructions, such as

abrupt changes in floor level, uneven surfaces, or cluttered
pathways, to create safe and navigable environments.
3.5.1.4. Employ adaptable design strategies to address changing
mobility needs, accommodating evolving user
requirements and ensuring ongoing safety for all
occupants.
3.5.2. Accessible
Inclusivity is prioritized for individuals with diverse mobility, fostering an

environment that caters to various needs.
3.5.2.1. The transit space aims to be welcoming, ensuring easy

navigation for individuals of any ability.
3.5.2.2. Essential amenities are designed for swift and effortless
access, minimizing the time spent by any passenger in
reaching them.
3.5.3. Comfortable
Optimal commuting comfort necessitates transit spaces with ample

width to accommodate the flow of users and various activities,
complemented by well-defined waiting areas.
3.5.3.1. Comfortable routes are adequately shaded, well-

ventilated, and well-lit;
3.5.3.2. Adequate spatial width is crucial for a comfortable transit
environment, preventing congestion, reducing stress, and
facilitating easy navigation;
3.5.3.3. Strategic flow management, considering peak hours and
activities, enhances comfort by preventing bottlenecks
and optimizing user movement through thoughtful spatial
planning.
3.5.4. Seamless
Spaces within the facility harmoniously align with the surrounding

community, seamlessly integrating into the urban environment. These
5
Spatial Planning
spaces are designed according to the surrounding land use, creating a

cohesive and interconnected urban fabric.
4. Requirements
4.1. General Requirements
4.1.1. At the minimum, the transit facilities shall adopt the most stringent codes
and standards as required by relevant laws.
4.1.2. Transit facilities shall adhere to the Philippine Green Building Code.
4.1.3. Transit facilities shall integrate seamlessly into the surrounding land use.
4.1.4. All public spaces within transit facilities along the passenger journey
shall be planned to achieve the following outcomes. Any modification to
an existing public space shall ensure continued compliance with these
outcomes:
4.1.4.1. Pedestrian densities within safe and comfortable limits to

minimize congestion during peak hours;
4.1.4.2. Spaces and pathways that accommodate the expected
flow rate of pedestrians during peak hours;
4.1.4.3. Pedestrians move at comfortable walking speeds without
hindrance;
4.1.4.4. Minimized length of queues to prevent excessive waiting
times;
4.1.4.5. Sufficient spatial provisions for safe evacuation during
peak hours;
4.1.4.6. Minimized obstacles and obstructions that impede
pedestrian flow and negatively affect levels of service;
and
4.1.4.7. Harmonization with design headways and processing
efficiencies of operational throughput.
4.1.5. All public spaces along the passenger journey within all transit facilities
shall be planned with the following considerations:
4.1.5.1. Pedestrian densities;

4.1.5.2. Pedestrian flow rates;
6
Spatial Planning
4.1.5.3. Pedestrian path preferences;

4.1.5.4. Walking speed;
4.1.5.5. Queue lengths;
4.1.5.6. Obstructions and obstacles;
4.1.5.7. Headways and processing efficiencies; and
4.1.5.8. Accessibility
4.1.6. All public spaces along the passenger journey shall be safeguarded
against environmental challenges, ensuring uninterrupted operations in
scenarios such as flooding, leaks, and other potential disruptions.
4.1.7. All public spaces along the passenger journey shall include routes and
provisions for the safe and accessible evacuation of all passengers
maintained at a Level of Service (LoS) C or higher.
4.1.8. All public spaces in transit facilities shall be well-ventilated and equipped
with a combination of active and passive means to achieve thermal
comfort, such as air conditioning, high-volume-low-speed fans, louver
vents, breeze blocks, sun shading devices, insulation, etc.
4.1.9. Natural lighting shall be employed along the passenger route whenever
possible to enhance visibility, allowing passengers to orient themselves
with outside conditions, and to improve the overall ambiance of the
space
4.1.10. The design shall incorporate clearly marked pathways with minimal
travel distances, ensuring unobstructed paths, optimal visibility, and the
avoidance of dead ends and concealed areas.
4.1.11. In cases where an elevator or escalator is the sole means of access,

operational functionality shall be maintained through alternative routes
or accommodations to ensure continued accessibility in the event of
their unavailability.
4.1.12. ‘Hostile architecture’ or ‘Anti-homeless architecture’ and related design

interventions in transit facilities shall be prohibited.
4.1.13. Transit facilities shall comply with ISO 22341:2021 (Security and
Resilience — Protective Security — Guidelines for Crime Prevention
7
Spatial Planning
Through Environmental Design) and incorporate ‘Security by Design’ and

‘Crime Prevention Through Environmental Design’ in Transit Facility
design.
4.1.14. Transit facilities shall have easily accessible gendered and all-inclusive
toilets in both paid and unpaid areas; Refer to
4.1.15. Designers and proponents presenting designs or modifications to transit

facilities shall be required to furnish the following evidence supporting
compliance to the Spatial Planning standard:
4.1.15.1. Reports, forecasts, simulations, and calculations as

supporting documents to justifications; and
4.1.15.2. Outline of interpretations and assumptions relating to
justifications.
4.1.16. Sufficient number of public drinking fountains grounded in the peak

pedestrian demand forecast and pedestrian dwell times of a space shall
be provided for in the following areas:
4.1.16.1. Platforms
4.1.16.2. Departure and arrival halls
4.1.17. Sufficient comfortable and ergonomic seating shall be provided in the

following areas:
4.1.17.1. Platforms
4.1.17.2. Departure and arrival halls
4.1.18. Consider the following when calculating for the seating requirements
within a space:
4.1.18.1. Anticipated number of passengers using the facility at

different times of the day or during peak hours;
4.1.18.2. Average time passengers spend waiting in the transit
facility before boarding or between transfers;
4.1.18.3. Demographics of passengers, such as age groups,
mobility needs, and preferences; and
8
Spatial Planning
4.1.18.4. Passenger behavior such as waiting habits, preferred

seating configurations, and the duration of stay.
4.1.19. Measures shall be implemented to minimize passengers' exposure to

motor vehicle exhaust and fumes. This can be achieved through
adequate air circulation and/or the separation of passenger waiting
areas.
4.2. Levels of Service
4.2.1. The term ‘Levels of Service’ (LoS) shall be defined and interpreted in
accordance with John Fruin's definition1, which is based on (i.) average
pedestrian area occupancy, (ii.) average flow volume, and (iii.) average
inter-person spacing for queuing, if applicable.
Figure 1.0: Fruin’s Level of Service Hierarchy
4.2.2. LoS categorization shall be defined and interpreted in accordance with

John Fruin's categorization. Categorization shall be as follows:
4.2.2.1. Walkway LoS - Apply this category to spaces such as

corridors, routeways, sidewalks, and entrances/exits.
4.2.2.2. Stairway LoS - Apply this category to stairs within transit
facilities.
4.2.2.3. Queueing LoS - Apply this category to spaces intended for
pedestrian waiting, such as platforms, lobbies, and other
spaces where service interruptions might cause queues.
1
Fruin, J. J. (1987). Pedestrian Planning and Design. Elevator World.
9
Spatial Planning
Figure 2.0: Fruin’s Level of Service Average Area Modules
4.2.3. Sizing and provisions within public spaces along the passenger journey,
facility elements, capacities of new facilities, and changes to existing
facilities shall be determined through peak forecast traffic demand.
4.2.4. The LoS shall apply to peak forecast traffic demand. Peak demand
forecasts shall encompass a minimum 30-year projection.
4.2.5. Transit facilities near venues with frequent special events including, but
not limited to, concerts, conventions, exhibitions, fairs, conferences,
meetings, and expositions shall accommodate the expected crowd
surges during these peaks.
4.2.6. All public spaces along the passenger journey shall have a minimum
desired LoS C for all LoS categories.
4.2.7. Designers and proponents presenting designs or modifications to transit

facilities shall size run-off spaces in transit facilities based on demand-
driven factors, considering dynamic passenger movements to optimize
spatial use and flow efficiency around stairs, escalators, entrances, exits,
and other spaces where service interruptions may cause queues.
4.2.8. Determination of the LoS of a public space along the passenger journey
shall be determined through pedestrian simulation software in order to
10
Spatial Planning
simulate the movement of people in a physical space, taking into account

behavior of intended users.
4.2.9. All pedestrian simulation models used to justify compliance with a

desired LoS (C or higher) within a space shall have a microscopic level of
detail.
4.2.10. Pedestrian simulation models shall reflect the diverse behaviors and
mobility characteristics of pedestrians, including those with disabilities.
This includes, but is not limited to, variations in walking speeds,
maneuverability, reaction times, and path preferences.
4.2.11. Pedestrian simulation models for transit facilities shall align with BP 344
and relevant accessibility standards for Persons with Disabilities (PWDs),
covering ramp gradients, pathway widths, elevator placement, tactile
paving, and essential accessibility features.
4.2.12. Transit facilities shall prioritize the integration of automated machines

(e.g., check-in counters, immigration counters, ticket vending machines,
etc.) to enhance and optimize LoS (C or higher).
4.2.13. In aviation transit facilities, areas involving passenger processing such

as baggage check-ins, border control counters, and security checks,
among others, shall collectively ensure that the total queueing time
throughout the passenger journey does not exceed 45 minutes.
Note: For aviation, in cases of conflicts between the IATA Airport Development
Reference Manual (ADRM) and this standard, compliance with this standard
shall take precedence, except when it would result in over-design, sub-
optimum, or under-provided outcomes, as defined in the IATA ADRM LoS
Guidelines.
4.3. Spatial Requirements
4.3.1. Transit plazas
4.3.1.1. Transit plazas shall be LoS C or higher.

4.3.1.2. Refer to the Philippine Green Building Code provisions for
Sustainable Sites.
11
Spatial Planning
4.3.1.3. Transit plazas shall be ≥30% of the total site area,

including the building footprint.
4.3.1.4. Motor vehicle parking lots, carriageways, PUV bays,
easements and setbacks shall not count towards a transit
plaza area.
4.3.1.5. Transit plaza areas shall connect seamlessly to the transit
facility and surrounding land use, forming a cohesive
network, avoiding fragmentation of Total Open Spaces
within Lot (TOSL) into non-coherent and isolated patches.
4.3.1.6. All spaces within a transit plazas shall be physically
accessible.
4.3.1.7. Transit plazas shall be designed to be accessible to
emergency vehicles.
4.3.1.8. Circulation between pedestrians and vehicles shall be
separated at all times. Where unavoidable, (i.e. pedestrian
crossings, etc.) traffic calming measures shall be placed
to ensure the prioritization and safety of pedestrians.
4.3.1.9. Transit plazas shall provide ample active transport
amenities, including bicycle parking and end-of-trip
facilities for micro-mobility devices (MMDs), based on the
peak visitor and regular building occupant numbers.
4.3.2. Transit Facility Entrances and Exits
4.3.2.1. Entrances and exits shall be strategically located for

seamless connectivity between facilities and
transportation modes. Proximity to passageways and
routeways shall be implemented with the consideration of
efficiency and convenience.
4.3.2.2. Provisions for baggage trolleys shall be placed within
close proximity to the entrance and exits of the transit
facilities which may require passengers to check-in
luggage.
4.3.2.3. Entrances and exits of the transit facility shall be equipped
with security checks and passenger screening facilities
where necessary.
4.3.2.4. Entrance areas shall be well lit and accessible either by
foot or other modes of conveyances.
12
Spatial Planning
4.3.3. Security checks and screening spaces
4.3.3.1. Security checks and screening spaces in all transit

facilities shall comply with all DOTr-Office of
Transportation Security (OTS) issuances and protocols.
4.3.3.2. In determining the minimum count and space
requirements for security screening equipment (SSE),
ensure that each point of entry along the passenger
journey provides adequate SSEs to maintain the desired
LoS (C or higher).
4.3.3.3. The following must be considered when calculating for
SSE:
4.3.3.3.1. Maximum transit facility capacity;

4.3.3.3.2. Peak passenger counts and hours;
4.3.3.3.3. Allowable size and weight of passenger
baggage;
4.3.3.3.4. Expected crowd surges from special events
including, but not limited to, concerts,
conventions, exhibitions, fairs, conferences,
meetings, and expositions;
4.3.3.3.5. Operating hours; and
4.3.3.3.6. Time intervals for conveyances
4.3.3.4. Security checks and screening spaces shall be provided

along the passenger journey as prescribed by governing
laws, practices and standards applicable to the type of
facility.
4.3.3.5. Security checks shall be done within a reasonable time
and consistent with OTS issuances and protocols.
4.3.4. Routeways
4.3.4.1. Routeways shall be LoS C or higher.

4.3.4.2. When routeways split or merge, its design shall be
consistent to perform to accommodate LoS C or higher.
4.3.4.3. The minimum width of passageways shall be kept free
from obstructions at all times.
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Spatial Planning
4.3.4.4. Routeways shall be arranged to minimize walking

distances and to make the wayfinding through the transit
facility intuitive and easy to navigate.
4.3.4.5. Publicly accessible routeways must not offer a bypass for
the security checks enforced by the transit facility
operator.
4.3.4.6. Rest areas, waiting areas, concessionaire spill-outs shall
not impede routeways and reduce level of service below
C along the passenger journey.
4.3.4.7. Routeways shall provide clear lanes and transfer zones to
efficiently navigate between different transportation
modes to minimize confusion and reduce the transfer
time.
4.3.5. Horizontal Circulation
4.3.5.1. Walkalators
4.3.5.1.1. Walkalators may be provided along indoor

routeways with long walking distances.
4.3.6. Vertical Circulation
4.3.6.1. Transit facilities shall be designed to enable safe and

independent movement for persons with limited mobility
(PLMs). Include elevators, ramps, lifts, and accessible
routes within and between facilities. Refer to the Inclusive
Facilities standard for guidance.
4.3.6.2. All points of entry and egress within the transit facility
characterized by a substantial change in level adversely
affecting PLMs shall be equipped with stairways,
escalators, elevators and other acceptable vertical
transportation. Hierarchy of usage shall be as follows:
4.3.6.2.1. Escalators - The primary vertical

transportation for the general public unless
change of level is less than 1.80m.
4.3.6.2.2. Elevators - The primary vertical
transportation for PLMs; primary means of
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Spatial Planning
emergency egress for PLMs in high-capacity

buildings with a change of level of more than
1.80 meters. The use of elevators as
emergency egress will be subject to
alignment with the emergency evacuation
plan.
4.3.6.2.3. Ramps - Supplementary means of routine
access; primary means of emergency egress
for PLMs for buildings with a change of level
of 1.80 meters or less. The use of ramps will
be subject to alignment with the emergency
evacuation plan.
4.3.6.2.4. Stairs - Supplementary means of routine
access for changes of level less than 1.80m,
except for stairs designated for fire exits and
emergency egress.
4.3.6.3. Station accessibility shall be optimized in such a way that

no individual elevator or escalator serves as the exclusive
means for entering or exiting any passenger area in a
transit facility.
4.3.6.3.1. Escalators
● The number of escalators required for
any one direction shall be determined
through considerations for peak forecast
traffic demand and desired LoS;
● Escalator shafts shall be constructed to
provide sufficient space for a minimum
of three (3) 1000mm step width
escalators; and
● Each entry and exit point in the transit
facility with a level change over 1.8m
along an accessible route shall have a
minimum of one (1) pair of 1000mm step
width escalators, operating in both
directions.
4.3.6.3.2. Elevators
15
Spatial Planning
● Elevators are required in multi-level

facilities to offer step-free access; if
ramps connect levels, elevators between
them may be omitted;
● Elevators may be considered as the
primary means of vertical circulation (as
an alternative to escalators) in deep
underground transit facilities;
● For primary access elevators, assume a
minimum effective capacity of 4
people/m², considering the usable space
within the elevator car up to the handrail;
● For secondary access elevators, assume
a minimum effective capacity of 1
person/m², considering the usable space
within the elevator car up to the handrail;
and
● Number of elevators shall be justified
with considerations including, but not
limited to, the following:
○ Peak minute passengers using
elevators;
○ Car size and configuration;
○ Cycle time;
○ Elevator speed;
○ Scheduled and unforeseen
maintenance schedule and
downtime; and
○ Emergency situations such as
evacuation scenarios.
4.3.6.3.3. Ramps
● Ramps shall be LoS C or higher;
● Where ramps are located in
passageways, the ramp width shall be
sized to avoid bottlenecks along the
passenger journey and facilitate optimal
passenger flow;
16
Spatial Planning
● Ramps located in passageways shall not

impede the flow of passengers; and
● Refer to BP 344 section on Ramps
4.3.6.3.4. Stairs
● Stairs shall be LoS C or higher;
● Stairs shall be located so as to be readily
visible and identifiable as a means of
direct access to the levels they are
designed to interconnect;
● Clear areas large enough to allow for
queuing pedestrians shall be provided at
the approaches to all stairways;
● Stair nosing, riser, tread, and railing
configurations shall be designed to
assist human locomotion, particularly for
the handicapped;
● When a stairway is placed directly within
a corridor, the lower capacity of the
stairway is the controlling factor in the
design of the routeway section;
● In transit facilities with conveyances that
allow bicycles on-board, stairways
situated along the passenger journey
shall include provisions for a bicycle
ramp to facilitate seamless bicycle
access and traversal up the stairs;
● Stairs located in routeways shall not
impede the flow of passengers; and
● Where minor, reverse-flow traffic
volumes frequently occur on a stairway,
the effective width of the stair for the
major direction design flow shall be
reduced by a minimum of one traffic
lane, or 30” inches.
17
Spatial Planning
4.3.7. Passport and border controls
4.3.7.1. Passport and border control spaces shall be LoS C or

higher.
4.3.7.2. Passenger queue layouts shall be optimized to minimize
wait times and congestion.
4.3.7.3. Passenger queue areas shall include provisions for queue
management strategies, such as digital displays, staff
assistance, or automated systems, to regulate and
organize queues during peak hours.
4.3.8. Platforms
4.3.8.1. Platforms shall be LoS C or higher.

4.3.8.2. Railway and Bus Rapid Transit (BRT) facilities shall have
platform screen doors (PSDs) to ensure passenger safety
and security.
4.3.8.3. Platform screen doors shall be mandated as a necessary
safety provision on Railway and Bus Rapid Transit
platforms.
management strategies, such as chairs, digital displays,
staff assistance, or automated systems, to regulate and
4.3.8.5. Passenger queues layouts shall be optimized to minimize
(i.) wait times, (ii.) congestion, and (iii.) safety risks and
hazards.
4.3.8.6. Where applicable, platforms shall have designated and
integrated transfer zones for different modes of
transportation.
4.3.9. Holding Areas
4.3.9.1. Holding Areas including, but not limited to departure and

arrival halls, shall be LoS C or higher.
18
Spatial Planning

hazards.
4.3.10. Baggage Check-In Areas
4.3.10.1. Baggage check-in areas shall be LoS C or higher.

hazards.
close proximity to the entrance of the baggage check-in
counters area.
4.3.10.5. Baggage check-in counters shall be designed with
accessibility features or mechanisms that assist
passengers in lifting their baggage onto a baggage scale
easily and comfortably.
4.3.11. Baggage Carousel and Claims Area
4.3.11.1. Baggage carousel and claims areas shall be LoS C or

higher.
hazards.
close proximity to the entrance of the baggage carousel
and claims area.
4.3.11.5. Where applicable, a separate baggage carousel for
oversized baggage shall be provided.
19
Spatial Planning
4.3.12. Forecourts
4.3.12.1. Forecourts shall be LoS C or higher.

4.3.12.2. Forecourts shall be designed to accommodate pick up
and drop off of passengers without impeding the traffic
flow.
hazards.
4.3.12.4. Security check for passengers and conveyances entering
forecourts from outside the airport complex shall be
provided.
4.3.12.5. Forecourts shall be designed to accommodate pick up
and drop off of passengers without impeding the traffic
flow.
4.3.12.6. Forecourts shall be designed with designated zones to
accommodate various transportation modes allowing
seamless transfer between different transportation
services.
4.3.12.7. Forecourts shall be equipped with pedestrian walkways
which allow passengers to move in and out of the transit
facility by foot.
4.3.12.8. Forecourts shall consider the provision of bicycle racks,
designated lanes, and parking for micro-mobility devices.
5. Responsibilities

6. Person Accountable for This Document
Team Job Title

Chairperson
20
Spatial Planning
7. Definition of Terms
Term Meaning
Desired Level of Service The target level of service for a given public space
within the transit facility.
Edge Effect Refers to the interaction between pedestrians and

the boundaries of a defined space. This effect may
include, but are not limited to, changes in walking
speed, density, or movement patterns near the
edges.
Forecourt Open areas in front of buildings designed to

facilitate passenger pick-up and drop-off.
Holding Area Designated space within transit facilities where

passengers can temporarily wait before proceeding
to their next point in the journey, commonly used to
manage crowd flow and maintain efficient
operations
Hostile Architecture Refers to the design of public spaces or structures

with features intentionally implemented to control,
restrict, or deter certain behaviors or groups of
people.
Level of Service A qualitative measure used to assess the quality

and efficiency of service within transit facilities,
considering factors such as pedestrian flows,
queue lengths, and waiting times.
Microscopic Level Of Detail Refers to the representation of each pedestrian in a

model as an independent entity, considering factors
such as, but not limited to, walking speed, personal
space, reaction to other pedestrians, and route
choices.
Micro-Mobility Devices (MMDs) Refers to compact transportation means designed

for short-distance travel, including those that are
electrically powered. These devices include
21
Spatial Planning
scooters, bicycles, skateboards, and other small,

lightweight vehicles intended for personal use.
Passageway Refers to any passage, walkway, footbridge etc.
Passenger Density The concentration of individuals within specific

areas of a transit facility, usually measured as the
number of passengers per unit of space, influences
factors like congestion and comfort.
Passenger Behavior The observable actions, reactions, and choices

made by individuals during their transit journey,
influencing patterns of movement, interactions, and
facility utilization.
Passenger Flow Rate The rate at which individuals move through various
points within a transit facility, often measured in
terms of the number of passengers per unit of time.
Passenger Journey Refers to the entire sequence of experiences and

interactions that a traveler encounters from the
moment they enter a transit facility until they reach
their destination.
Passenger Processing Refers to all procedures or services that the transit

facility offers to passengers.
Peak Minute The specific minute during a defined period of time

when passenger demand or activity reaches its
highest point, often used to assess capacity and
plan for optimal transit operations.
Routeway Refers to a designated path or route that

pedestrians use to move from one location to
another within a transit environment.
Security Screening Equipment Devices and machinery employed for screening and
(SSE) ensuring the security of individuals and their
belongings within transit facilities, typically used at
entry points.
22
Spatial Planning
Total Open Spaces within Lot The sum of all open areas within a designated lot or
(TOSL) space, including parks, squares, and other
accessible outdoor spaces.
Transit Plaza A transit plaza is an open public space strategically

designed to serve as a hub for various modes of
transportation, providing connectivity between
different transit options. Transit plazas often
feature amenities such as seating and information
displays.
Transit Facilities Transit facilities are infrastructures enabling the

movement of people or goods, such as bus stops,
train stations, airports, and ferry terminals.
8. References
Pedestrian Planning and Design John J. Fruin (1987)
Presidential Decree 1096 and its National Building Code of the Philippines
Regulation (IRR)
Philippine Green Building Code Department of Public Works and Highways

(Referral Code of PD 1096)
Republic Act No. 9514 and its Fire Code of the Philippines of 2008
Regulation (IRR)
ISO 22341:2021 Security And Resilience: Guidelines For Crime

Prevention Through Environmental Design
23
Spatial Planning
S-01010001-01 DOTr-Transit Facility Design Standards;

Inclusive Facilities Standard
9. Document History
S-01010003- 2024-02-29 Issued TFDS-TWG

01
10. Appendices
(This section is intentionally left blank)
24

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PREFACE

Comfortable. It is one of the primordial considerations of the TFDS—to establish transit

Accessible. Transit facilities should be accessible for all commuters, accommodating

Sustainable. In line with the country’s international commitments to reducing carbon

1. Disaster Prevention and Risk Reduction

3. Required Core Design …………………………………………………………………………………. 3

6. Person accountable for …………………………………………………………………………………. 14

7. Definition of Terms …………………………………………………………………………………. 14

9. Document history …………………………………………………………………………………. 16

10. Appendices …………………………………………………………………………………. 16

requesting variance or deviation from this document shall propose mitigation

3. Required Core Design Principles

4.1. Footways, Footpaths and Pedestrian Crossing Facilities

4.2. Changes In Level

4.2.6. Footbridges, Tunnels and Underpasses

4.3. Tactile Floor Surfaces

4.4. Cycling Facilities and Active Travel

4.5. Car Parking

4.6. Bus and Jeepney Stops

4.7. Transport Buildings - Access and Facilities

4.7.3. Passageways and General Access / Circulation

4.7.4. Ticketing and Information

4.7.5. Seating, Waiting and Refreshments

4.7.6. Customer and Staff Facilities

4.7.6.1. General Requirements

4.7.6.3.2. Gendered Toilets

Gendered toilets are toilet facilities that can be used by

a. In transit facilities with designated toilet facilities

4.7.6.3.3. All-Inclusive Toilets

All-inclusive toilets are enclosed, accessible, inclusive,

a. All transit facilities with toilets shall have at least

4.7.6.4. Changing Rooms and Shower Rooms

The guidelines outlined in this section of the document apply for

4.7.6.4.1. Changing Rooms and Shower Rooms in transit facilities

4.7.6.5. Diaper-Changing Facilities

A diaper-changing station is a private and comfortable space

4.7.6.5.1. Diaper-changing stations shall be included in all

4.7.6.5.5. Clear floor space sufficient for maneuvering mobility

4.7.6.6. Breastfeeding / Lactation Rooms

A Breastfeeding Room is an enclosed and secure area where

4.7.6.6.1. Breastfeeding/Lactation Rooms shall be accessible by

4.7.6.7. Gender-Based Violence (GBV) Help Desks

A Gender-Based Violence Help Desk is a secure area where

4.7.6.7.1. GBV Help Desks shall be located in areas immediately

4.7.6.8. Passenger Safety Room

A Passenger Safety Room is an enclosed room where persons

4.7.6.8.1. Passenger Safety Rooms shall primarily serve as a

4.7.6.9. Multi-Faith Room

Multi-faith rooms are spaces where passengers and staff can

4.7.6.9.1. A multi-faith room shall be located in areas accessible

4.7.6.9.7. The interiors and furniture of a multi-faith room shall be

4.7.6.10. Service Animal Rooms

4.9. CCTV Provisions

4.11. Digital Technology, Services, Information

4.12. GEDSI Information, Education & Communication (IEC) Campaign Provisions

The Standards Development Sub-Committee of the DOTr-Transit Facility Design

6. Person Accountable for This Document

Team Job Title