From: gaudzls2002@gmail.

com
To: daviddoe2010@gmail.com
Subject: Guarantee policy
Dear Doe, I am writing this email concerning the Iphone 14 which
you bought from our online store recently. So, I will provide some
information about its guarantee policy.
Firstly, the Iphone 14 has a one-year limited warranty and you will be
warranted if it is damaged by manufacturing defects. Another
important thing is your warranty card must not be expired.
However, if your Iphone 14 is faulty by yourself, your Iphone will not
be warranted. If your phone is faulty, you could bring it to the service
center or Apple store to warranty it. However, if your warranty is lost
or expired, you must pay to repair your product.
Please reply if you have any question about our guarantee policy.
Yours sincerely,
Ngan
Dang Thi Hong Ngan
Customer service officer