Professional Documents
Culture Documents
2030 Strategy
2030 Strategy
MORAL PURPOSE
Fighting Extinction and creating a future rich in wildlife Humans are the greatest hope for wildlife. We
recognise our responsibility to inspire members,
Always Optimistic
visitors and future generations. We’re confident
that we can ensure a bright future for wildlife.
Animals in our care Emergency wildlife response Customer Focus Sustainable Operations
Every year we learn more about the needs and We will expand our emergency wildlife response capacity. Our visitors are the heart of our operations. A relentless Zoos Victoria was the first certified carbon neutral zoo
preferences of wildlife. The science of animal welfare When emergencies threaten our wildlife, Zoos Victoria is a focus on customer service and joy will deliver unique in the world and we will not only maintain this status but
drives our ongoing research on how we can better serve pivotal organisation with the skills and facilities to assist. and inclusive experiences for all. Every visitor, with will continue to advocate for sustainable operations; zero
the needs of the animals in our care. We will ensure they We will expand our ability and resilience in the face of any ability, and from any culture, will be welcomed and waste to landfill, reducing the use of single-use plastics
are able to experience lives worth living with challenge increasing threats, with particular focus on frogs, bats and accommodated. and using renewable energy.
and interest to promote positive welfare states. Over time marine animals.
the animal species at our zoos will change. Large animals
Extended Places Natural Vibe Design
will leave the city zoos and cages will be replaced with
open spaces, where people and animals can connect.
We will not be constrained by our walls. We will extend Our Nature Vibe Guide will provide the inspiration to ‘unzoo’
our influence beyond our boundaries, to find better ways the experience and push our thinking into 2030. Each of
to live with wildlife. our three properties will focus on connections with nature
Connecting Community With Nature but each with its own unique brand.
Profound experiences Enhance wellbeing through connection with nature “Enter thriving ecosystems in the city.” – ZV Staff Member
We know that time in nature is great for mental health We will transform our zoos into natural retreats. In these
and well-being. Engaging in nature in a way that informs, special places, people will feel revived as they come face Commercial focus Amazing people
educates and empowers people leads to action for wildlife, to face with beautiful animals. Fences and boundaries
and encourages a profound sense of community and will be skillfully hidden and visitors will feel surrounded by Zoos Victoria will continue to thrive as an ethical Our people staff and volunteers are the heart of our
agency. Through experiences, we will connect people with natural beauty, peace and hope. organisation with a strong moral purpose. The operations operations. Together we will ensure a safe, inclusive,
nature and wildlife, providing a sense of optimism and and commitment to Fighting Extinction and providing diverse and respectful workplace that provides challenge
hope. emergency support to wildlife necessitate a healthy for individual growth and embraces our passion and care
commercial focus. for nature.
Connect to your wildlife passion Empower and support community wildlife response
Profit for purpose Continuous improvement
We will continue to foster life-long relationships, The most caring and compassionate are those who
standing with our community from childhood to maturity, work tirelessly to rescue and rehabilitate wildlife. Zoos Zoos Victoria will continue to secure third-party We will build on the investment in LEAN by committing
connecting with their wildlife passion. We see our visitors Victoria will strengthen our capacity to help those that help certification to provide assurance of best practice. to continuous improvement and respect for people.
and members as friends on a journey through life. animals. By empowering and supporting the community Zoos and Aquariums Association – Australasia Systems and processes will be enhanced in a planned and
Our large and active volunteer base will grow with our wildlife response we will offer help and support to (ZAA) accreditation considers operational and animal affordable way. Continuous improvement also applies to
properties, providing advice, guidance and support to our thousands of animals. welfare practices, while B-Corp considers social and our assets, which we recognise need further investment
community and animals in our care. environmental performance. and improvement.