The MSP’s Guide to the Ultimate Client Experience: Optimizing service efficiency, account management productivity, and client engagement with a modern digital-first approach.
Migration Projects A Multi-Solution Approach for Migrating Activities Project Requirements
● Migrate CRM data from
ActiveCampaign to HubSpot Smart CRM for an ecommerce client
● Migration must include the transfer of
activity data: calls, emails, meetings, notes, and tasks It’s valuable for sales and customer success teams to be able to reference past engagements with contacts. Most CRMs don't readily permit the export of activities. Utilizing an API can be necessary to transfer activities from the current CRM to HubSpot. You can export activities out of a legacy CRM and into HubSpot using HubSpot's native import tool. The Challenge
● Migrate activity data to HubSpot
● Upcoming cut-off date for
ActiveCampaign subscription
● Limited timeframe to build custom
API solution to migrate activity data The HubSpot App Marketplace offers a variety of migration tools. Some data migration options can be more costly and time-consuming. Opting for a data migration tool can be more cost-effective and efficient than developing a custom-coded API. The Solution
● Bring over contact, company, and
deal data using HubSpot's native import tool
● Seamlessly transition into HubSpot,
and resume their operations
● Deploy Import2 to migrate all
activity data The Results
● Migration delivered within client’s
required timeline
● Safeguarded the integrity of the
client’s valuable historic data Determining Sales Pipeline Architecture for HubSpot Project Requirements
● Migrate CRM data from LeadSimple to
HubSpot Smart CRM
● Consolidate 40 deal pipelines and
unique fields stages across multiple sales regions Do we replicate the existing structure or seize the opportunity to enhance and streamline? The Challenge
● Scale pipeline structure in HubSpot to
account for rapid growth
● Standardize and optimize multiple
sales processes Diverse pipelines often lead to varied outcomes. The Challenge
● Scale pipeline structure in HubSpot to
account for rapid growth
● Standardize and optimize multiple
sales processes
● Solve administrative inefficiencies
Current CRM data structures don't always align with the optimal setup in HubSpot. The Solution
● Consolidate all geo-pipelines
into one
● Create a detailed mapping
document
● Set LeadSimple deal stages
and pipeline data in a text field in HubSpot Combining Native Integrations and Custom APIs Project Requirements
● Transition from real estate-specific
CRM (BoomTown) to HubSpot Smart CRM
● Integrate Marketing Hub enterprise
with Salesforce Sales Cloud The Challenge
● Limited export capabilities from
BoomTown
● Incomplete contact records
● Absence of communication history
for lead nurturing The Solution
● Map missing properties from
BoomTown to HubSpot
● Set inclusion list criteria for sales
prospecting
● Synchronize data between HubSpot
and Salesforce The Challenge
● Limited export capabilities from
BoomTown
● Incomplete contact records
● Absence of communication history
for lead nurturing
● Transfer years of historical
communication data The Solution
● Map missing properties from
BoomTown to HubSpot
● Set inclusion list criteria for sales
prospecting
● Synchronize data between HubSpot
and Salesforce
● Build a custom API focusing solely on
communication data HubSpot's marketplace and native integrations were one of the main factors chosen to replicate an industry-specific CRM within HubSpot. The Process
● Selected integrations for text, direct
mail, and ringless voicemails
● Corrected buyer and seller lead
nurture workflows
● Created a custom data mapping sheet
and roadmap for contact workflow enrollment It was critical to ensure their leads would be receiving communications tailored to the exact stage they were at in the home-buying or selling process. The Results
● Client can harness the power of
HubSpot Smart CRM
● Delivers tailored communications
aligned with their audiences’ journey A Tailored Approach for an Enterprise Client Project Requirements
● Develop a custom API connecting
directly to desktop version of Aptify to ensure a comprehensive data transfer The Challenge
● Establish a connection with HubSpot
via a private application
● Extract data manually through the API
using SQL scripts
● Capture all properties and field values
and map them to HubSpot This meticulous approach allowed for a seamless data mapping exercise, crucial for a successful migration. The Solution
● Created multiple custom objects in
HubSpot to mirror the client's membership data Customization ensured a HubSpot instance not only housed, but efficiently organized the client's diverse membership education data. The Solution
● Created multiple custom objects in
HubSpot to mirror the client's membership data
● Led a data mapping exercise to align
Aptify's unique properties with tailored solutions in HubSpot The Results
The MSP’s Guide to the Ultimate Client Experience: Optimizing service efficiency, account management productivity, and client engagement with a modern digital-first approach.