Telemedicine Platform Srs Abhishek Prasad

Software Requirements
Specification
for
Telemedicine Platform for

Rural Communities
Version 1.0 approved.
Prepared by Abhishek Prasad
Lovely Professional University
11-03-2024
Software Requirements Specification for Telemedicine Platform for Rural Communities Page ii
Table of Contents
Table of Contents ........................................................................................................................... ii
Revision History............................................................................................................................. ii
1. Introduction ............................................................................................................................. 1
1.1 Purpose ............................................................................................................................................. 1
1.2 Document Conventions .................................................................................................................... 1
1.3 Intended Audience and Reading Suggestions .................................................................................... 1
1.4 Project Scope .................................................................................................................................... 1
1.5 References ........................................................................................................................................ 3
2. Overall Description .................................................................................................................. 3
2.1 Product Perspective .......................................................................................................................... 3
2.2 Product Features ............................................................................................................................... 4
2.3 User Classes and Characteristics ...................................................................................................... 4
2.4 Operating Environment .................................................................................................................... 4
2.5 Design and Implementation Constraints ............................................................................................ 5
2.6 User Documentation ......................................................................................................................... 6
2.7 Assumptions and Dependencies ....................................................................................................... 6
3. System Features ....................................................................................................................... 7
3.1 System Feature 1 .............................................................................................................................. 7
3.2 System Feature 2 (and so on)............................................................................................................ 9
4. External Interface Requirements ........................................................................................... 9
4.1 User Interfaces.................................................................................................................................. 9
4.2 Hardware Interfaces ....................................................................................................................... 10
4.3 Software Interfaces ......................................................................................................................... 10
4.4 Communications Interfaces............................................................................................................. 10
5. Other Nonfunctional Requirements ..................................................................................... 10
5.1 Performance Requirements ............................................................................................................. 10
5.2 Safety Requirements....................................................................................................................... 10
5.3 Security Requirements.................................................................................................................... 11
5.4 Software Quality Attributes ............................................................................................................ 11
6. Other Requirements .............................................................................................................. 11
Appendix A: Glossary ................................................................................................................. 11
Appendix B: Analysis Models ..................................................................................................... 11
Software Requirements Specification for Telemedicine Platform for Rural Communities Page 3
1. Introduction
1.1 Purpose
The purpose of this document is to present a detailed description of the Telemedicine
system. It will explain the purpose and features of the system, the interfaces of the
system, what the system will do, the constraints under which it must operate and how
the system will react to external stimuli. This document is intended for both the
stakeholders and the developers of the system.
1.2 Document Conventions

In crafting the Software Requirements Specification (SRS) document for the
Telemedicine Platform in Rural Communities, it is imperative to adhere to established
document conventions for clarity and consistency. The document should commence with
a title page presenting the project's name, version, and date, along with organizational
details and logos. A meticulously structured table of contents aids easy navigation, while
headers and footers provide continuous reference points. Throughout the document, a
uniform font and formatting style enhance readability, with headings and subheadings
clearly demarcating the hierarchy. Bullet points and numbering conventions distinguish
between ordered and unordered lists, while tables and figures demand clear labels and
captions.
1.3 Intended Audience and Reading Suggestions
Overview: This section provides a high-level summary of the Tele medicine platform,
its objectives, and its target audience.
Functional Requirements:
• Point to point video and/or audio-conferencing facilities to enable the doctors to have a
live interaction with the patients remotely. Central database for managing patient
records.
• Uploading facilities of the test results of the patients like ECG (in form of
binary/SCP-ECG file format), BP, dialysis etc.
• Appropriate software modules to read the binary files and display it in appropriate form.
Non-Functional Requirements:
• Simple and elegant GUI.

• The system should support video/audio conferencing for a minimum of 3 users
at a time. System should be compatible at least with web browsers such as IE
and Mozilla.
Interface Requirements: In the context of developing a Telemedicine Platform for Rural

Communities, interference requirements are crucial to ensure seamless operation and minimal
disruptions. These requirements are crucial to ensure seamless operation and minimal
disruptions.
Performance Requirements: These requirements ensure that the platform operates

efficiently and meets the performance expectations of users in diverse rural settings.
Security Requirements: Addresses the security measures and safeguards that need to be
implemented to protect the Tele Medicine Platform and its users from potential threats and
vulnerabilities.
Testing Requirements: Defines the testing strategies, methodologies, and criteria for
verifying and validating the telemedicine platform’s functionality, usability, and
performance.
Documentation Requirements: Specifies the documentation deliverables that need to

be produced alongside the educational game, such as user manuals, technical guides,
and release notes.
1.4 Project Scope

This software system will be a Telemedicine System. Telemedicine may be defined as
the use of computers and telecommunication technologies to provide and avail medical
information and services from distant locations. More specifically, this system is designed
to help eliminate distance barriers and to improve access to medical services that would
often not be consistently available in distant rural communities. It is also used to save
lives in critical care and emergency situations.
Relevant benefits include:

1. Accessibility in Rural settings.
2. Scalability for future growth.
3. Reliable Healthcare Services.
4. Feedback and Assessment.
5. Community Engagement.
1.5 References
1. ACR/NEMA (American College of Radiology/National Electrical Manufacturers
Association). Meeting of ACR/NEMA Working Group X; Washington, D.C.
September 10, 1995;
2. Allen A, Perednia D. Telemedicine and the Health Care Executive. Telemedicine

Today. 1996 Winter;(special issue):4–9. 22, 34. Reprinted from ComNets 2(9):59-64,
1996.
3. Avorn J, Soumerai S. Improving Drug-Therapy Decisions Through Educational

Outreach: A Randomized Controlled Trial of Academically Based "Detailing".

New England Journal of Medicine. 1983;308:1457–1463. [PubMed]
2. Overall Description
2.1 Product Perspective

From a product perspective, a successful telemedicine platform for rural communities
must seamlessly integrate with existing healthcare systems, fostering collaboration
among healthcare providers, ensuring scalability and adaptability to evolving
technological and regulatory landscapes. It should prioritize a user-centric design to
enhance user adoption and satisfaction, comply with healthcare regulations, and
provide robust training and onboarding processes.
1. Integration with existing Healthcare Systems.

2. Collaboration with healthcare providers.
3. Scalability and Adaptability.
4. Telehealth Training and Onboarding.
2.2 Product Features
The interactive educational game for children includes the following major features:
Appointment Scheduling: Enable patients to schedule and manage appointments with

healthcare providers.
Remote Consultations: Facilitate real-time video or audio consultations between patients

and healthcare providers.
Electronic-Health Records(EHR) Management: Implement a secure system for

storing and managing patient health records.
Cultural Sensitivity: Incorporate features that respect and accommodate diverse linguistic
preferences.
Offline Mode: Design the Platform to operate in an offline mode to address potential
connectivity issues in rural areas.
2.3 User Classes and Characteristics
User Classes for Tele Medicine Platform in Rural Communities:
1. Patients:
• Characteristics:
o Need for clear and simple user interfaces.
o Potential language diversity.
• Functions Used:
o Schedule appointments with healthcare providers.
o Access and update personal health records.
• Security/Privilege Levels:
o Limited access to sensitive medical data.
• Importance:
o Functional users relying on the Platform for remote healthcare access.
2. Healthcare Providers:
o Diverse medical specialties and expertise.
o Need for secure and efficient communities with patients.
o Varied levels of comfort with technology.
o Full access to patient data for medical care.
3. Administrators/Support Staff:
o Responsibility for managing platform, including user accounts and system
configurations.
• Functions Used:
o Manage user accounts and access permissions.
o Provide technical support to users.
o Full access to system configurations.
• Important:
o Essential for managing the platform.
2.4 Operating Environment
2.4.1. Hardware Platform:

• Desktop computers(windows and macOS, Linux)
• Laptops and Chromebooks
• Tablets (iOS, Android)
• Smartphones (iOS, Android
2.4.2. Operating Systems and Versions:

• Windows 10 and later
• macOS 10.14 (Mojave) and later
• iOS 12 and later
• Android 9 (pie) and later
2.4.3. Other Software Components or Applications:

• Google Chrome (latest Version)
• Mozilla Firefox (latest Version)
• Apple Safari (latest Version)
• Microsoft Edge (latest Version)
• Unity Web Player or WebGL for 3D games
2.4.4. Security Software:

• Antivirus and firewall software.
2.4.5. Peaceful Coexistence:

• The software should operate seamlessly alongside other child-friendly
applications and educational tools installed on the same device.
2.5 Design and Implementation Constraints
1. Limited Internet Connectivity:

• Many rural areas may have limited or unreliable internet connectivity.
2. Low Technology Literacy:

• Rural communities may have lower levels of technology literacy.
3. Limited access to devices:

• Lack of access of smartphones or computers to some rural households.
4. Language and cultural diversity:

• Different language and cultural nuances within the rural community.
5. Infrastructure Limitations:
• Inadequate healthcare infrastructure in rural areas.
6. Privacy and security concerns:

• Limited awareness about data privacy and security.
7. Financial constraints:
• Limited financial resources in rural communities.
2.6 User Documentation
• User Registration.
• User Interface Overview.
• Profile Management.
• Appointment Scheduling.
• Virtual Consultation.
• Feedback and Support.
2.7 Assumptions and Dependencies
Assumptions:
1. Internet Connectivity: It is assumed that rural communities targeted by this telemedicine

platform have access to stable internet connectivity. While efforts will be made to optimize
the platform for low-bandwidth environments, a baseline level of connectivity is required for
effective usage.
2. Device Accessibility: Users are assumed to have access to smartphones, tablets, or

computers capable of running the telemedicine application. The platform will prioritize
compatibility with commonly available devices to ensure widespread accessibility.
3. User Proficiency: It is assumed that users possess basic digital literacy skills required to
navigate and utilize the telemedicine platform. Efforts will be made to provide user-friendly
interfaces and clear instructions to mitigate usability issues.
4. Regulatory Compliance: The platform assumes compliance with relevant healthcare

regulations and data protection laws in the regions where it operates. Regular updates and
adherence to industry standards will be essential to maintain compliance.
5. Medical Infrastructure: While the telemedicine platform aims to bridge gaps in

healthcare access, it is assumed that there is existing medical infrastructure (e.g., local clinics,
hospitals) to support in-person care when necessary. The platform will complement existing
healthcare services rather than replace them entirely.
Dependencies:
1. Technological Infrastructure: The successful implementation of the telemedicine

platform is dependent on the availability of robust technological infrastructure,
including servers, databases, and cloud services, to support its operations.
2. Software Development Tools: Development and maintenance of the platform rely on

various software development tools, frameworks, and libraries. Timely updates and support
from these tools are crucial for the platform's stability and security.
3. Integration with External Systems: The platform may depend on integration with
external systems, such as electronic health records (EHR) systems or payment gateways, to
streamline workflows and enhance functionality. Seamless integration and interoperability
are essential for optimal performance.
4. Medical Guidelines and Protocols: The telemedicine platform's features and

functionalities may be based on established medical guidelines and protocols. Dependencies
on the accuracy and relevance of these guidelines are inherent in the platform's design and
implementation.
3. System Features
3.1 Appointment Scheduling
• Description: Users can schedule appointments with healthcare providers through the
platform, selecting convenient time slots based on availability.
• Key Components: Calendar interface, appointment booking system, notifications for
appointment reminders.
• Benefits: Streamlines the appointment scheduling process, reducing wait times, and
ensuring timely access to healthcare services.
3.2 Video Consultations
• Description: Enables real-time video consultations between patients and healthcare

professionals, facilitating remote diagnosis, treatment, and follow-up care.
• Key Components: Secure video conferencing technology, virtual waiting rooms,
screen-sharing capabilities.
• Benefits: Eliminates the need for in-person visits, expanding access to specialized
care and reducing travel-related barriers.
3.3 Electronic Health Records (EHR)
• Description: Provides a centralized repository for storing and accessing patient health
records securely, ensuring continuity of care across different healthcare providers.
• Key Components: Patient profiles, medical history documentation, lab results
integration, privacy controls.
• Benefits: Improves care coordination, enhances diagnostic accuracy, and enables
data-driven decision-making.
3.4 Remote Monitoring

• Description: Allows for continuous monitoring of patient health metrics remotely,
such as vital signs, medication adherence, and symptom tracking.
• Key Components: Wearable devices integration, automated alerts for abnormal
readings, data visualization tools.
3.5 Prescription Management
• Description: Facilitates electronic prescribing of medications and ensures seamless

communication between healthcare providers and pharmacies.
• Key Components: Prescription renewal requests, medication dosage instructions,
drug interaction alerts.
• Benefits: Enhances medication adherence, reduces prescription errors, and improves
overall medication management.
3.6 Tele-education and Health Promotion
• Description: Offers educational resources, health promotion materials, and wellness

programs to empower users to make informed decisions about their health.
• Key Components: Health education modules, interactive quizzes, community
forums.
• Benefits: Promotes preventive care, fosters health literacy, and encourages active
participation in personal wellness.
3.7 Multilingual Support
• Description: Provides language translation capabilities to accommodate users from

diverse linguistic backgrounds, ensuring inclusivity and accessibility.
• Key Components: Language selection options, real-time translation services.
• Benefits: Overcomes language barriers, improves communication between patients
and healthcare providers, and enhances the overall user experience.
3.7.1 Description and Priority

Description:
The Appointment Scheduling feature enables users to efficiently book and manage
appointments with healthcare providers through the telemedicine platform. It streamlines the
process of arranging consultations, ensuring timely access to healthcare services without the
need for physical visits to medical facilities. Users can view available time slots, select
preferred dates and times, and receive confirmation notifications upon successful booking.
Additionally, healthcare providers have access to a centralized calendar interface, allowing
them to manage their schedules effectively and allocate appointment slots based on
availability.
Priority:
The Appointment Scheduling feature holds a high priority within the telemedicine platform,
as it serves as the gateway for users to access medical consultations remotely. By prioritizing
the development and optimization of this feature, the platform aims to offer a seamless and
user-friendly experience for scheduling appointments, thereby enhancing user satisfaction,
and promoting widespread adoption. Timely access to healthcare services is crucial for
addressing medical needs in rural communities, making efficient appointment scheduling a
priority to ensure prompt delivery of care.
3.7.2 Stimulus/Response Sequences

1. User Requests Appointment Booking:
- Stimulus: User selects the "Schedule Appointment" option from the platform interface.
- Response: The platform presents the user with available time slots based on the healthcare
provider's schedule and clinic hours.
2. User Selects Preferred Appointment Slot:

- Stimulus: User chooses a date and time for the appointment from the displayed options.
- Response: The platform confirms the selected appointment slot and prompts the user to
provide additional details, such as reason for the appointment and any specific requirements.
3. User Confirms Appointment Booking:

- Stimulus: User confirms the appointment details and submits the booking request.
- Response: The platform processes the request, generates a booking confirmation, and sends
it to the user via email or notification within the platform.
4. Healthcare Provider Receives Appointment Request:

- Stimulus: Healthcare provider receives a notification of a new appointment booking
request.
- Response: The platform displays the appointment details and allows the provider to accept,
reschedule, or cancel the appointment as needed.
5. Appointment Confirmation Notification:

- Stimulus: The scheduled appointment time approaches.
- Response: The platform sends a reminder notification to the user, confirming the
appointment date, time, and any relevant instructions or preparations.
6. User Cancels or Reschedules Appointment:

- Stimulus: User requests to cancel or reschedule the appointment.
- Response: The platform processes the request and updates the appointment status,
accordingly, notifying both the user and the healthcare provider of any changes.
7. Emergency Appointment Request:

- Stimulus: User indicates the need for an urgent or emergency appointment.
- Response: The platform prioritizes the request, alerting the healthcare provider and offering
immediate appointment options if available.
8. Appointment Completion Feedback:

- Stimulus: Appointment concludes, and the user provides feedback on the experience.
- Response: The platform prompts the user to rate the appointment and provide comments or
suggestions for improvement, contributing to ongoing service enhancement efforts.
3.7.3 Functional Requirement

1. User Authentication:
- The system shall authenticate users before allowing access to the appointment scheduling
feature.
2. View Available Time Slots:

- The system shall display available time slots for scheduling appointments based on the
healthcare provider's schedule.
- Time slots shall be presented in a user-friendly calendar interface, allowing users to view
options by date and time.
3. Select Appointment Date and Time:

- Users shall be able to select their preferred appointment date and time from the available
options.
- The system shall prevent double booking by updating availability in real-time as
appointments are scheduled.
4. Provide Appointment Details:

- Users shall have the option to provide additional details about the appointment, such as
the reason for the visit or any specific requirements.
- This information shall be captured and stored for reference by the healthcare provider.
5. Confirmation and Notification:

- Upon successful booking, the system shall provide a confirmation message to the user,
indicating the appointment details.
- The system shall send a notification to the user via email or within the platform,
confirming the appointment and providing relevant instructions or reminders.
6. Manage Appointment Status:

- Healthcare providers shall be able to view and manage appointment requests, including
accepting, rescheduling, or canceling appointments.
- Users shall have the ability to cancel or reschedule appointments through the platform,
with appropriate notifications sent to both parties.
7. Emergency Appointment Handling:

- The system shall provide special handling for urgent or emergency appointment requests,
prioritizing them for immediate attention by healthcare providers.
- Users shall have access to emergency appointment slots when available, with clear
instructions for contacting emergency services if needed.
8. Integration with Calendar Systems:

- The system shall support integration with external calendar systems (e.g., Google
Calendar, Outlook) to synchronize appointment schedules seamlessly.
9. Accessibility and Multilingual Support:

- The appointment scheduling feature shall be accessible to users with disabilities,
complying with accessibility standards (e.g., WCAG).
4. External Interface Requirements
4.1 User Interfaces

1. Web Interface for Desktop Users:
- The system shall provide a web-based user interface accessible via standard web
browsers for desktop users.
- The interface shall be responsive and optimized for various screen sizes and
resolutions to ensure a consistent user experience.
2. Mobile Application for Smartphone Users:
- The system shall offer a mobile application compatible with iOS and Android
platforms for smartphone users.
- The mobile application shall provide all core functionalities of the telemedicine
platform, including
appointment scheduling, video consultations, and access to electronic health records.
3. Intuitive Navigation and User Experience:
- Both web and mobile interfaces shall feature intuitive navigation menus and user-
friendly layouts to facilitate ease of use.
- Common actions such as scheduling appointments, accessing medical records, and

joining video consultations shall be readily accessible from the main interface.
4. Appointment Scheduling Interface:
- The appointment scheduling interface shall feature a calendar-based layout,

allowing users to view available time slots and select preferred appointment dates and
times.
- Users shall have the option to filter appointments by healthcare provider, specialty,
or location to streamline the scheduling process.
5. Video Consultation Interface:

- The video consultation interface shall provide seamless integration with third-party
video conferencing software or utilize built-in video calling features.
6. Electronic Health Record (EHR) Access:
- The EHR interface shall allow users to securely access and update their medical
records from within the platform.
- Users shall be able to view past appointment summaries, lab results, prescriptions,
and other relevant health information in a user-friendly format.
7. Multilingual Support and Accessibility Features:
- Both web and mobile interfaces shall support multiple languages to accommodate
users from diverse linguistic backgrounds.
- Accessibility features such as screen reader compatibility, high contrast modes, and
adjustable font sizes shall be incorporated to ensure inclusivity for users with
disabilities.
8. Consistent Branding and Visual Identity:
- The user interfaces shall adhere to the platform's branding guidelines, maintaining
consistent color schemes, logos, and visual elements across all screens.
- Branding elements shall be prominently displayed to reinforce brand recognition

and trust among users.
4.2 Hardware Interfaces
1. Desktop Computers and Laptops:

- The telemedicine platform shall be accessible via standard desktop computers and
laptops with internet connectivity.
- Users shall require compatible hardware components such as monitors, keyboards,
and mice for interacting with the platform.
2. Smartphones and Tablets:

- The platform shall support access from smartphones and tablets running iOS or
Android operating systems.
- Users shall require devices with sufficient processing power, memory, and screen
size to run the mobile application and participate in video consultations.
3. Webcams and Microphones:

- Users participating in video consultations shall require devices equipped with built-
in or external webcams and microphones.
- The telemedicine platform shall interface with these hardware components to enable
video and audio communication between users and healthcare providers.
4. Internet Connectivity:
- Users accessing the telemedicine platform shall require reliable internet connectivity
to transmit data and participate in real-time interactions.
- The platform shall support various internet connection types, including wired
broadband, Wi-Fi, and mobile data, to accommodate users in diverse geographic
locations.
5. Printers and Scanners (Optional):

- The platform may offer functionality for users to print or scan documents related to
their healthcare, such as prescriptions or medical reports.
- Users shall require compatible printers and scanners connected to their devices for
accessing these features, although they are optional and not essential for basic platform
usage.
6. Wearable Health Monitoring Devices (Future Integration):

- In the future, the platform may interface with wearable health monitoring devices
such as smartwatches, fitness trackers, or medical sensors.
- Users may require compatible wearable devices equipped with Bluetooth or wireless
connectivity to
transmit health data to the platform for remote monitoring and analysis.
4.3 Software Interfaces
1. Operating Systems Compatibility:

- The telemedicine platform shall be compatible with multiple operating systems,
including:
- Windows
- macOS
- iOS
- Android
- The platform shall support the latest versions of these operating systems, ensuring
compatibility with a wide range of devices.
2. Web Browsers Compatibility:

- The web-based interface of the platform shall be compatible with major web
browsers, including:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
- The platform shall support the latest stable versions of these web browsers to ensure
optimal performance and functionality.
3. Video Conferencing Software Integration:

- The telemedicine platform shall integrate with third-party video conferencing
software for conducting video consultations.
- Commonly used video conferencing solutions such as Zoom, Microsoft Teams, or
WebRTC-based platforms shall be supported.
- The platform shall provide seamless integration with these software solutions,
allowing users to join video consultations directly from the platform interface.
4. Electronic Health Record (EHR) Systems Integration:

- The platform shall integrate with electronic health record (EHR) systems to access
and update patient medical records.
- Compatibility with industry-standard EHR systems such as Epic, Cerner, or
Allscripts shall be ensured to facilitate interoperability and data exchange.
- The platform shall adhere to relevant healthcare data standards (e.g., HL7, FHIR) for
seamless integration with EHR systems, ensuring accurate and secure transmission of
patient information.
5. Payment Gateway Integration:

- The platform shall integrate with payment gateway services to facilitate online
payments for healthcare services.
- Compatibility with popular payment gateway providers such as PayPal, Stripe, or
Square shall be supported.
- The platform shall ensure secure payment processing and compliance with industry
standards (e.g., PCI DSS) to protect user payment information.
6. Messaging and Notification Services:

- The platform shall integrate with messaging and notification services to send alerts,
reminders, and updates to users.
- Integration with SMS, email, and in-app messaging services shall be supported to
ensure timely communication with users regarding appointments, prescriptions, and
other important information.
7. Cloud Storage and Hosting Services:

- The platform shall utilize cloud storage and hosting services for storing and
managing user data, including medical records and multimedia files.
- Compatibility with major cloud service providers such as Amazon Web Services
(AWS), Microsoft Azure, or Google Cloud Platform (GCP) shall be ensured for scalable
and secure data storage.
4.4 Communications Interfaces

1. Real-Time Video and Audio Communication:
- The telemedicine platform shall support real-time video and audio communication
between users and healthcare providers for conducting remote consultations.
- Integration with WebRTC (Web Real-Time Communication) technology or

similar protocols shall enable high-quality, low-latency video calls within the
platform interface.
2. Secure Data Transmission:
- All communication between users and the platform, including video calls,
messaging, and data exchange, shall be encrypted using industry-standard protocols
(e.g., TLS/SSL).
- End-to-end encryption shall be implemented for sensitive data such as medical

records and personal health information to ensure confidentiality and compliance with
privacy regulations.
3. Text-Based Messaging and Chat:
- The platform shall provide text-based messaging and chat functionality for users to
communicate with healthcare providers and support staff.
- Users shall be able to send text messages, emojis, and attachments (e.g., images,
documents) securely within the platform interface.
4. Push Notifications and Alerts:
- The platform shall send push notifications and alerts to users' devices for
important updates, reminders, and notifications.
- Notifications shall be sent for upcoming appointments, new messages, prescription

refills, and other relevant events to keep users informed and engaged.
5. Email Communication:
- The platform shall support email communication for sending notifications,

appointment confirmations, and other correspondence to users.
- Users shall receive emails containing important information about their healthcare
appointments, medication reminders, and platform updates.
6. Integration with Telecommunication Services:
- The platform shall integrate with telecommunication services to support voice

calls and SMS (Short Message Service) for users without internet access or limited
connectivity.
- Users shall have the option to receive appointment reminders and notifications via
voice calls or SMS messages, providing accessibility for users in remote areas.
7. APIs for Third-Party Integration:
- The platform shall expose APIs (Application Programming Interfaces) to allow

integration with third-party communication services, EHR systems, and healthcare
applications.
- APIs shall enable seamless interoperability with external systems for data
exchange, notification delivery, and other communication-related functionalities.
5. Other Nonfunctional Requirements
5.1 Performance Requirements

1. Response Time:
- The telemedicine platform shall respond to user interactions (e.g., appointment

scheduling, accessing medical records) within a maximum response time of 2 seconds for
optimal user experience.
- Response time shall be measured from the user's action to the display of the
corresponding interface or information on the screen.
2. Video Call Quality:
- Video consultations conducted through the platform shall achieve a minimum video
resolution of 720p (HD) and maintain a frame rate of at least 30 frames per second (fps)
to ensure clear and smooth video communication.
- Audio quality shall meet industry standards for telemedicine applications, providing
clear and intelligible sound during video calls.
3. Scalability:
- The platform shall be designed to scale horizontally and vertically to accommodate

increasing user demand and data volume.
- Scalability shall be tested to support a minimum of 10,000 concurrent users and

handle a sustained increase in user traffic without degradation in performance.
4. Reliability and Uptime:
- The platform shall maintain a minimum uptime of 99.9% availability over a monthly
period, excluding scheduled maintenance windows.
- Reliability shall be ensured through redundant server architecture, failover

mechanisms, and proactive monitoring to minimize downtime and service interruptions.
5. Data Transfer Speed:
- Data transfer speed between users' devices and the platform's servers shall meet or
exceed industry-standard benchmarks for web and mobile applications.
- Upload and download speeds shall be optimized to minimize latency and ensure fast
data transfer, particularly during video consultations and file uploads.
6. Load Testing:
- The platform shall undergo comprehensive load testing to simulate peak user loads
and validate performance under stress conditions.
- Load tests shall be conducted to determine the platform's capacity to handle

concurrent user interactions, appointment bookings, and video calls without exceeding
predefined thresholds for resource utilization.
7. Geographic Latency:
- The platform shall minimize geographic latency by leveraging content delivery

networks (CDNs) and edge caching to distribute content closer to users' locations.
- Geographic latency shall be monitored and optimized to ensure consistent

performance for users accessing the platform from different geographic regions.
8. Continuous Performance Monitoring:
- Performance metrics such as response time, server load, and network latency shall be
continuously monitored and logged to identify performance bottlenecks and optimize
system resources.
- Automated alerts shall be triggered for deviations from predefined performance

thresholds, enabling proactive resolution of performance issues.
5.2 Safety Requirements

1. Data Security and Confidentiality:
- The telemedicine platform shall implement robust measures to ensure the security
and confidentiality of user data, including personal health information (PHI).
- All data transmissions shall be encrypted using industry-standard protocols (e.g.,

TLS/SSL) to prevent unauthorized access or interception.
2. User Authentication and Authorization:
- The platform shall require users to authenticate themselves using secure methods
such as passwords, biometrics, or two-factor authentication (2FA) before accessing
sensitive information or functionalities.
- Role-based access control (RBAC) shall be enforced to restrict users' access to

specific features and data based on their roles and permissions.
3. Audit Logging and Monitoring:
- The platform shall maintain comprehensive audit logs of user activities, system
events, and data access for accountability and forensic purposes.
- Monitoring tools shall be implemented to detect and alert administrators of any

unauthorized access attempts or suspicious activities in real-time.
4. Data Backup and Disaster Recovery:
- Regular backups of user data and system configurations shall be performed to

prevent data loss in the event of hardware failures, data corruption, or security
breaches.
- Disaster recovery procedures shall be established and tested to ensure rapid

restoration of service and data integrity in the event of catastrophic incidents or
natural disasters.
5. Patient Identity Verification:
- The platform shall implement mechanisms for verifying patient identity during
registration and authentication processes to prevent identity theft and fraudulent
activities.
- Identity verification methods may include identity documents, biometric

verification, or verification codes sent to registered contact information.
6. Compliance with Regulatory Standards:
- The platform shall comply with applicable healthcare regulations and data
protection laws, including HIPAA (Health Insurance Portability and Accountability
Act) in the United States or GDPR (General Data Protection Regulation) in the
European Union.
- Regular audits and assessments shall be conducted to ensure ongoing compliance

with regulatory requirements and industry standards.
7. Emergency Protocols and Contingency Plans:
- The platform shall establish emergency protocols and contingency plans for
handling critical
incidents such as security breaches, system failures, or medical emergencies during

video consultations.
- Emergency response procedures shall be documented, communicated to relevant

stakeholders, and periodically tested to verify effectiveness and readiness.
8. User Education and Awareness:
- The platform shall provide user education materials, guidelines, and best practices
for maintaining privacy and security while using the telemedicine services.
- Users shall be informed about potential risks, security features, and recommended
security practices to enhance their awareness and protect their personal information.
5.3 Security Requirements
1. Encryption of Data in Transit and at Rest:
- All data transmitted between users' devices and the platform's servers shall be
encrypted using industry-standard protocols (e.g., TLS/SSL) to prevent eavesdropping
and data interception.
- User data stored on the platform's servers shall be encrypted at rest to protect
against unauthorized access in the event of a security breach or physical theft.
2. User Authentication Mechanisms:
- The platform shall implement robust user authentication mechanisms to verify the
identity of users accessing the system.
- Authentication methods may include passwords, biometric authentication, or two-

factor authentication (2FA) to enhance security and prevent unauthorized access.
3. Access Control and Authorization:
- Role-based access control (RBAC) shall be enforced to restrict users' access to

sensitive data and functionalities based on their roles and permissions.
- Access privileges shall be granted on a need-to-know basis, with administrators

having the authority to manage and revoke access rights as necessary.
4. Protection Against Cross-Site Scripting (XSS) and Injection Attacks:
- The platform shall implement security measures to prevent cross-site scripting

(XSS) and injection attacks, such as SQL injection and command injection.
- Input validation and sanitization shall be performed to mitigate the risk of

malicious code execution and data manipulation by attackers.
5. Secure Software Development Practices:
- Secure coding practices shall be followed during the development of the

telemedicine platform to identify and address security vulnerabilities early in the
software development lifecycle (SDLC).
- Regular security code reviews and static code analysis shall be conducted to
identify and remediate potential security flaws in the codebase.
6. Logging and Monitoring:
- The platform shall maintain detailed logs of user activities, system events, and
security-related incidents for audit and forensic purposes.
- Real-time monitoring tools shall be deployed to detect and alert administrators of

suspicious activities, anomalous behavior, or security breaches.
7. Regular Security Audits and Penetration Testing:
- The platform shall undergo regular security audits and penetration testing by
independent third-party security experts to identify and address potential security
weaknesses.
- Vulnerability assessments shall be conducted periodically to evaluate the platform's

resilience to known security threats and emerging vulnerabilities.
8. Incident Response and Disaster Recovery:
- The platform shall establish incident response procedures and protocols for
promptly addressing security incidents, breaches, or data breaches.
- Disaster recovery plans shall be developed and tested to ensure the timely
restoration of service and data integrity in the event of a security incident or system
failure.
9. Compliance with Regulatory Standards:
- The platform shall comply with relevant healthcare regulations and data protection
laws, including HIPAA (Health Insurance Portability and Accountability Act) in the
United States or GDPR (General Data Protection Regulation) in the European Union.
- Compliance with industry standards and best practices for information security
shall be maintained to protect user privacy and ensure data confidentiality.
5.4 Software Quality Attributes

1. Reliability:
- The telemedicine platform shall demonstrate high reliability by consistently

delivering accurate and dependable services to users.
- Reliability shall be measured by metrics such as uptime, system stability, and the
frequency of service interruptions.
2. Usability:
- The platform shall prioritize usability, providing an intuitive and user-friendly

interface that is easy to navigate and understand.
- Usability shall be assessed based on factors such as learnability, efficiency,

memorability, and error tolerance.
3. Performance Efficiency:
- The platform shall optimize performance efficiency to ensure timely response to

user requests and minimize resource consumption.
- Performance metrics such as response time, throughput, and resource utilization

shall be monitored and optimized to enhance system performance.
4. Scalability:
- The platform shall be designed to scale horizontally and vertically to accommodate

increasing user demand and data volume.
- Scalability shall be tested to support a growing user base and handle peak loads
without degradation in performance or service quality.
5. Maintainability:
- The platform shall exhibit high maintainability, allowing for easy maintenance,
updates, and modifications to the software codebase.
- Modular architecture, clean code practices, and documentation shall facilitate

ongoing maintenance and enhancements by developers.
6. Security:
- The platform should prioritize security, implementing measures to protect user data,
prevent unauthorized access, and mitigate security risks.
- Security requirements shall include encryption, authentication, access control, and

regular security audits to ensure compliance with industry standards and regulations.
7. Portability:
- The platform shall be portable across different devices, operating systems, and web
browsers to maximize accessibility for users.
- Compatibility testing shall be conducted to ensure consistent performance and

functionality across various platforms and environments.
8. Interoperability:
- The platform shall ensure interoperability with external systems, services, and
healthcare technologies to facilitate data exchange and integration.
- Standardized protocols, APIs, and data formats shall be utilized to enable seamless
interoperability with third-party applications and healthcare systems.
9. Accessibility:
- The platform shall be accessible to users with disabilities, adhering to accessibility

standards (e.g., WCAG) to accommodate users with visual, auditory, motor, or
cognitive impairments.
- Accessibility features such as screen readers, keyboard navigation, and alternative

text shall be implemented to ensure inclusivity and equal access to healthcare services.
6. Other Requirements
1. Regulatory Compliance:
- The telemedicine platform shall comply with relevant healthcare regulations, data
protection laws, and industry standards, including HIPAA (Health Insurance
Portability and Accountability Act) in the United States or GDPR (General Data
Protection Regulation) in the European Union.
- Compliance with regulatory requirements shall be maintained through regular

audits, assessments, and adherence to best practices for data privacy and security.
2. Documentation:
- Comprehensive documentation shall be provided for users, administrators, and

developers to facilitate platform usage, configuration, and customization.
- Documentation shall include user manuals, administrator guides, API references,

release notes, and technical specifications for easy reference and troubleshooting.
3. Training and Support:
- Training materials and resources shall be provided to users and healthcare

providers to familiarize them with the platform's features, functionalities, and best
practices for telemedicine.
- Ongoing technical support shall be available to address user inquiries, troubleshoot

issues, and aid with platform usage and configuration.
4. Legal and Ethical Considerations:
- The platform shall adhere to legal and ethical principles governing telemedicine
practice, including informed consent, patient confidentiality, and professional conduct.
- Policies and procedures shall be established to address ethical dilemmas, conflicts

of interest, and compliance with professional standards of care.
5. User Feedback and Continuous Improvement:
- Mechanisms shall be implemented to gather user feedback, suggestions, and

complaints to inform ongoing improvements and enhancements to the platform.
- User feedback shall be actively monitored and considered in the prioritization of

feature development and service enhancements.
6. Data Ownership and Transfer:

- Users shall retain ownership of their data stored on the platform, with clear policies
and procedures for data transfer, portability, and deletion upon request.
- Data transfer mechanisms shall adhere to data protection regulations and industry
best practices to ensure the secure and compliant exchange of user information.
7. Platform Customization and White-Labeling:
- The platform shall support customization and white-labeling options for healthcare
organizations and providers to brand the platform with their logo, color scheme, and
branding elements.
- Customization features shall allow organizations to tailor the platform to their

specific needs and preferences, enhancing brand consistency and user engagement.
8. Feedback and Resolution of Issues:
- The platform shall provide channels for users to report issues, bugs, or technical
problems encountered during platform usage.
- A systematic process shall be established for logging, tracking, and resolving

reported issues in a timely manner to ensure a positive user experience.
Appendix A: Glossary
1. Telemedicine:
- Telemedicine refers to the remote diagnosis and treatment of patients using

telecommunications technology, typically through video conferencing, secure
messaging, or other virtual communication methods.
2. SRS (Software Requirements Specification):
- SRS is a document that specifies the requirements for a software system, including its
features, functionalities, and constraints, to guide the development process.
3. User Authentication:
- User authentication is the process of verifying the identity of users accessing a system
or application, typically using credentials such as usernames, passwords, or biometric
information.
4. HIPAA (Health Insurance Portability and Accountability Act):
- HIPAA is a United States federal law that establishes privacy and security standards
for protecting patients' medical records and personal health information.
5. GDPR (General Data Protection Regulation):
- GDPR is a European Union regulation that governs the protection and privacy of
personal data of individuals within the EU and European Economic Area (EEA).
6. Encryption:
- Encryption is the process of converting data into a ciphertext format using

cryptographic algorithms to secure it from unauthorized access or interception.
7. Role-Based Access Control (RBAC):
- RBAC is a method of restricting system access based on the roles and responsibilities
of individual users within an organization, ensuring that users only have access to the
resources and functionalities necessary for their roles.
8. API (Application Programming Interface):
- An API is a set of rules and protocols that allows different software applications to
communicate with each other, enabling data exchange and interoperability.
9. Compliance:
- Compliance refers to the adherence to regulatory requirements, industry standards,

and best practices relevant to the operation of the telemedicine platform, ensuring legal
and ethical compliance.
10. Incident Response:
- Incident response is the process of reacting to and managing security incidents,

breaches, or other emergencies that may impact the confidentiality, integrity, or
availability of the platform's services and data.
11. Accessibility:
- Accessibility refers to the design and implementation of systems, products, and

services to ensure that they can be used by people with disabilities, including those with
visual, auditory, motor, or cognitive impairments.
12. Scalability:
- Scalability is the ability of a system to handle increasing workload or user demand

by adding resources or expanding its capacity without sacrificing performance or
reliability.
Appendix B: Analysis Models


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Software Requirements

Telemedicine Platform for

Version 1.0 approved.

Prepared by Abhishek Prasad

Lovely Professional University

1.2 Document Conventions

1.3 Intended Audience and Reading Suggestions

• Simple and elegant GUI.

Interface Requirements: In the context of developing a Telemedicine Platform for Rural

Performance Requirements: These requirements ensure that the platform operates

Documentation Requirements: Specifies the documentation deliverables that need to

1.4 Project Scope

Relevant benefits include:

2. Allen A, Perednia D. Telemedicine and the Health Care Executive. Telemedicine

3. Avorn J, Soumerai S. Improving Drug-Therapy Decisions Through Educational

Outreach: A Randomized Controlled Trial of Academically Based "Detailing".

2.1 Product Perspective

1. Integration with existing Healthcare Systems.

2.2 Product Features

Appointment Scheduling: Enable patients to schedule and manage appointments with

Remote Consultations: Facilitate real-time video or audio consultations between patients

Electronic-Health Records(EHR) Management: Implement a secure system for

2.3 User Classes and Characteristics

User Classes for Tele Medicine Platform in Rural Communities:

2.4 Operating Environment

2.4.1. Hardware Platform:

2.4.2. Operating Systems and Versions:

2.4.3. Other Software Components or Applications:

2.4.4. Security Software:

2.4.5. Peaceful Coexistence:

2.5 Design and Implementation Constraints

1. Limited Internet Connectivity:

2. Low Technology Literacy:

3. Limited access to devices:

4. Language and cultural diversity:

6. Privacy and security concerns:

2.6 User Documentation

2.7 Assumptions and Dependencies

1. Internet Connectivity: It is assumed that rural communities targeted by this telemedicine

2. Device Accessibility: Users are assumed to have access to smartphones, tablets, or

4. Regulatory Compliance: The platform assumes compliance with relevant healthcare

5. Medical Infrastructure: While the telemedicine platform aims to bridge gaps in

1. Technological Infrastructure: The successful implementation of the telemedicine

including servers, databases, and cloud services, to support its operations.

2. Software Development Tools: Development and maintenance of the platform rely on

4. Medical Guidelines and Protocols: The telemedicine platform's features and

3.2 Video Consultations

• Description: Enables real-time video consultations between patients and healthcare

3.3 Electronic Health Records (EHR)

3.4 Remote Monitoring

3.5 Prescription Management

• Description: Facilitates electronic prescribing of medications and ensures seamless

3.6 Tele-education and Health Promotion

• Description: Offers educational resources, health promotion materials, and wellness

3.7 Multilingual Support

• Description: Provides language translation capabilities to accommodate users from

3.7.1 Description and Priority

3.7.2 Stimulus/Response Sequences