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Job Satisfaction Among Swedish Mental Health Nursing Staff
Job Satisfaction Among Swedish Mental Health Nursing Staff
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To cite this article: Christopher Holmberg, Iwona Sobis & Eric Carlström (2015): Job
Satisfaction Among Swedish Mental Health Nursing Staff: A Cross-Sectional Survey,
International Journal of Public Administration, DOI: 10.1080/01900692.2015.1018432
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Iwona Sobis
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Eric Carlström
Institute of Health Care Sciences, Sahlgrenska Academy, University of Gothenburg, Gothenburg,
Sweden
There is limited amount of empirical studies concerning job satisfaction in inpatient psychia-
tric care. However, job satisfaction has several implications on public administration and
management. The objective of this study is to identify factors having positive impact on job
satisfaction among Swedish psychiatric nursing staff in an inpatient psychiatric clinic. The
cross-sectional study is based on Herzberg’s motivation-hygiene theory. The survey was
distributed among nursing staff at a psychiatric university hospital clinic in Western
Sweden. Overall, job satisfaction was rated relatively high, and salary was rated the lowest
of all factors investigated. Unlike the premises in Herzberg’s theory, salary showed a positive
correlation with job satisfaction and not only in preventing dissatisfaction. Hospital managers
must be attentive to salary levels and staff turnover. Psychiatric nursing personnel in Sweden
lack competitive salaries, and hospital administrators should encourage nursing staff to
improve relationships between staff and managers and establish good relationships among
colleagues.
Keywords: Job satisfaction, mental health care, nursing personnel, two-factor theory
among Swedish mental health care nursing staff in an well as the particular discipline of mental health care (Happell,
inpatient psychiatric clinic. Martin, & Pinikahana, 2003). Some Swedish studies have
investigated job satisfaction among nursing staff, focusing
on specific areas such as forensic psychiatric care (Rask &
LITERATURE REVIEW Levander, 2002), and the effect of clinical supervision on
creativity and sense of coherence among psychiatric nurses
Psychiatric nursing professionals are confronted with emo- (Berg & Hallberg, 1999).
tionally challenging situations, such as suicide attempts, Mathew, Ram, Bhattacharjee, and Sharma (2013) argue
anxiety attacks, and in some cases, physical and verbal that when comparing self-esteem, job satisfaction, and burn-
assaults (Hamaideh, 2012; Mark & Smith, 2012; Nolan, out between general and psychiatric nursing staff, psychia-
Soares, Dallender, Thomsen, & Arnetz, 2001; Privitera, tric nurses have a higher level of self-esteem than general
Weisman, Cerulli, Tu, & Groman, 2005). Arnetz, Arnetz, nurses. Hanrahan et al. (2010) uses indicators such as effec-
and Petterson (1996) found that nurses in psychiatric set- tive management, nurse–physician relationships, and psy-
tings were exposed to an increased risk of violence and chiatric nurse-to-patient staffing ratios when asserting that
threats, and Hamaideh (2012) showed that nurses in mental psychiatric nurses’ burnout rates are significantly correlated
health care experience burnout and job dissatisfaction. to inpatient environments. Gaebel et al. (2011) note that
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According to the Swedish Work Environment Authority psychiatric and mental health care have been stigmatized
(2011), threats and violence are relatively common in psy- by the public and media. This, together with a low percep-
chiatric wards and have been found to be highly stressful to tion of nurses’ status, helps to explain the critical shortage of
employees. They also represent complications that might professionals in the field of mental health care (Browne,
negatively affect recruitment to psychiatric health care. Cashin, Graham, & Shaw, 2013). Moreover, Stevens,
The Swedish Public Employment Service (2014) reports a Browne, and Graham (2013) conducted a longitudinal
shortage of nurses in psychiatric and mental health care; study about the career preferences of undergraduate nursing
both are the third-most sought-after professions in the students in Australia by measuring their preferences at the
Swedish labor market. Thus, it is crucial to attract and retain beginning, middle, and end of a bachelor’s degree nursing
nurses to work in mental health care. Furthermore, this program. The results showed that mental health nursing was
nursing shortage is not only a Swedish problem but a global one of the least desirable career choices at the start of the
one (Kingma, 2007). According to the World Health nursing program and remained so following graduation.
Organization (2007), similar trends regarding nursing Hence, according to Hanrahan et al. (2010), it is not so
shortages within mental health care have been observed surprising that the recruitment of psychiatric nursing staff
worldwide. constitutes a serious problem.
Job satisfaction can be viewed as a discrepancy between In Sweden, where data collection for this study started,
what a person wants or expects from a job and what that mass media have played a major role in forming public
person actually obtains (Price, 2001). Job satisfaction is opinion about psychiatric care. Magnusson (2010) showed
recurrently studied in organizational behaviour research that reports about Swedish psychiatry during 1980–2006
and constitutes a fundamental factor for the design of focused on violence and misery within mental health care
work duties and management (Spector, 1997). facilities. Mass media, therefore, proved to be a powerful
Although there is an ample amount of information con- force behind the rather negative perception of the mental
cerning job satisfaction among general nursing staff (Aiken, health care system in Sweden. Thus, Swedish mental health
Sloane, Bruyneel, Van den Heede, & Sermeus, 2013; care in general and inpatient psychiatric care in particular
Gardulf et al., 2008; Lu, Barriball, Zhang, & While, have a somewhat stigmatized history (Berlin & Carlstrom,
2012), information on job satisfaction among mental health 2013; Björkman, Angelman, & Jönsson, 2008).
nurses is lacking (Aronson, 2005). Few studies have eval- The background section reveals several reasons for diffi-
uated job satisfaction of nursing staff within psychiatric culties in achieving job satisfaction in psychiatric nursing.
clinics (Hanrahan, Aiken, McClaine, & Hanlon, 2010; Van However, few studies have identified factors contributing to
Bogaert, Clarke, Willems, & Mondelaers, 2013). In addi- job satisfaction. Therefore, in this study, we aim to identify
tion, while several studies have investigated job satisfaction factors that have a positive impact on job satisfaction among
of registered nurses, few have looked at job satisfaction Swedish mental health nursing personnel working in an
among nursing assistants (Kalisch & Lee, 2014). inpatient psychiatric clinic.
The authors of this study have not found any published
study that focuses explicitly on identifying factors that have a
Herzberg’s Motivation-Hygiene Theory
positive impact on job satisfaction among nursing staff work-
ing in a Swedish psychiatric university hospital setting. This is This study uses Herzberg’s motivation-hygiene theory. It is
significant since studies have indicated that the organizational also known as the two-factor or dual-factor theory because it
setting affects job satisfaction (Ward & Cowman, 2007), as presents a set of motivation and hygiene factors that have
JOB SATISFACTION AMONG SWEDISH MENTAL HEALTH NURSING STAFF 3
impacts on job satisfaction and job dissatisfaction Motivation factors Hygiene Factors
(Herzberg, Mausner, & Snyderman, 1959).
− Responsibility − Salaries, wages and benefits
The theory is frequently used when investigating motiva-
tion related to work. Responsibility refers to the worker’s − Challenging or stimulating work − Company policy and administration
control over his or her own job and the authority that the − Recognition − Good inter-personal relations
employee thinks that he/she has. This factor is sensitive to
− Sense of personal achievement − Quality of supervision
the discrepancies between a person’s scope of responsibility
and power to influence his or her work situation. Another − Opportunity for advancement − Status
motivator is the work itself; this includes the actual require- − Promotion − Job security
ments of the job and whether the work is perceived as
interesting and stimulating or unexciting and mundane. − Growth − Working conditions
Recognition is the acknowledgment by others, e.g., collea- − Balance between work and life
gues and patients, for a job well done or for individual
When in place, these factors result in: When in place, these factors result in:
accomplishments. Growth encompasses the cultivation of
new skills as well as individual development. Lastly,
achievement entails the personal satisfaction of solving pro-
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or items. The respondent highlighted the degree to which he managers. The questionnaire included an introductory letter
or she agreed with the questions on Likert-type scales with in which the background of the study was described. It
answers ranging from 1 = strongly disagree to 7 = strongly contained detailed instructions and information stating that
agree. participation was voluntary. Participants were informed that
The independent variables consisted of validated items they were free to withdraw at any time and were assured of
(Hyrkäs, 2005; Teck-Hong & Waheed, 2011). The depen- strict confidentiality as well as secure data storage. Swedish
dent variable consisted of one overarching item: “Overall, I statutes (The Swedish Parliament, 2003) do not require
am satisfied with my current work situation.” The intention ethics approval for research that does not involve physical
was to capture the staff’s general assessment of the per- intrusion affecting adult participants.
ceived work situation. The variables were validated as a
measure of overall job satisfaction (Nagy, 2002; Teck-
Hong & Waheed, 2011; Wanous, Reichers, & Hudy, 1997). RESULTS
Before distributing the survey, a pilot study was con-
ducted. Five experienced nursing staff at the clinic was Out of 130 registered and assistant nurses employed at the
asked to complete a draft survey, which essentially contrib- clinic, 118 nursing personnel completed the survey, result-
uted to improving the survey and its face validity. ing in a 90.7% response rate. The 118 participants com-
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Reliability was controlled by calculating Cronbach’s alpha. prised 65% (n = 77) women and 35% (n = 41) men. The
Values between 0.71 and 0.89 were measured at each index, participants were between 19 and 66 years of age (M = 36,
indicating satisfactory internal reliability (Nunnally, 1978). SD = 9.5), and 54% had more than 10 years of work
The internal reliability was further confirmed by means of a experience in psychiatric care. Their average number of
rotated factorization according to the Kaiser normalization years working in psychiatric care was 10.4 years with a
(Fabrigar, Wegener, MacCallum, & Strahan, 1999; Pett, range of 41 years (SD = 6.2). The nursing assistants domi-
Lackey, & Sullivan, 2003). This resulted in identifying nated, comprising 58% (n = 68), while 42% (n = 50) were
four factors with unsatisfactorily low Cronbach alpha registered nurses.
values. Thus, the factorization did not find any additional In general, the respondents seemed to experience their
significant logical structure with sufficient internal consis- overall work situation as satisfactory. The score regarding
tency. Consequently, the instrument was used in its original the question: “Overall, I am satisfied with my current work
form. According to Altman’s (1991) recommendation, a situation” displayed a mean of 5.18, on the 7-point Likert-
statistical significance was decided at p < 0.05. type scale. However, a significant difference was observed
The questionnaire was distributed to the nursing staff (p = .02) between registered nurses (M = 5.32) and nursing
(i.e., registered and assistant nurses) in the general psychia- assistants (M = 5.08), indicating that the registered nurses
tric clinic in 2012. The clinic consisted of four wards, and proved to be more satisfied with their overall work situation.
the total number of nursing staff was 130. The question- We did not identify general differences between motiva-
naires were placed together with a collection box in each tional and hygiene factors; most items were estimated
ward’s staff room for 2 weeks. A reminder email was sent around 4 on the Likert-type scale, but we detected some
out after 1 week. variations among individual factors. Perception of salary
In order to find patterns or indications, we first analyzed clearly proved to be the factor with the lowest mean score
the frequency scores and made some statistical comparisons (M = 2.42), confirming participants’ dissatisfaction with the
of a descriptive nature, e.g., we calculated means, standard monetary compensation for their work. By contrast, rela-
deviations, and percentages to see the distribution of data. tions with peers was the factor with the highest mean score
Next, we ran independent t-tests to identify potential differ- (M = 5.14). The everyday tasks and duties associated with
ences in the levels of job satisfaction among participants and work, i.e., the work itself, also received a relatively high
across the selected variables. Finally, we conducted correla- score (M = 5.04), indicating that the participants found these
tional analysis by using stepwise multiple regressions. motivating factors stimulating.
The psychosocial work environment, e.g., perception of
working with patients suffering from severe mental illness,
ETHICAL CONSIDERATIONS was rated higher (M = 4.97) than the physical work envir-
onment, understood in terms of, e.g., perceptions of vio-
In line with the Swedish Research Council’s ethical guide- lence (M = 4.54). It is noteworthy that the physical work
lines on good research practice (2002), respondents were environment was scored differently by men (M = 4.92) and
informed about the study’s purpose, method, confidentiality, by women (M = 4.38).
and voluntary nature. The study complied with ethical pro- Perceptions of being accountable and in charge of one’s
cedures according to Swedish law and the Declaration of own work, i.e., the feeling of responsibility, received a
Helsinki. Participants fulfilling the inclusion criteria were relatively high mean score (M = 4.82). Also, the nurses
identified and included with assistance from senior ascribed a rather high score (M = 4.52) to the work status.
JOB SATISFACTION AMONG SWEDISH MENTAL HEALTH NURSING STAFF 5
The feeling that one’s work effort was recognized and job satisfaction. Demographic variables also functioned as
acknowledged by supervisors, patients, and colleagues was confounders.
rated above 4 (M = 4.36). However, “relations with manage- Since multicollinearity is not always detected in a corre-
ment” was rated lower (M = 3.8), which could indicate that lation matrix, we calculated the variance inflation factor
the experience of recognition was coming predominantly (VIF). This measures the variance of an estimated regres-
from colleagues, as “relations with peers” was rated rela- sion coefficient and how much it increased because of
tively high (M = 5.14.). Achievement and personal satisfac- collinearity. As shown in Table 2, all VIF values were
tion of carrying out tasks were rated at 4.25. acceptably lower than 2 (Miles & Shevlin, 2001). The
Besides salary, growth—understood as the possibility of multiple regressions indicated that 35% of the variance in
increasing one’s qualifications or mastering new skills—was job satisfaction could be explained by the included factors
rated relatively low (M = 3.55), which suggests that the presented in Table 2.
nursing staff lacks satisfaction in this regard. Moreover, Four factors from Herzberg’s theory proved to be sig-
we observed that the registered nurses (M = 3.68) had nificant for job satisfaction; two motivators, i.e., recognition
fewer reasons to complain than the nursing assistants and responsibility, correlated with job satisfaction posi-
(M = 3.36). In Table 1, the comparisons of mean (M) and tively, but also two hygiene factors, i.e., relations with
standard deviation (SD) for motivational and hygiene fac- peers and perception of one’s salary, correlated significantly
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TABLE 2
Multiple Regression, Factors that Significantly Correlated with Job Satisfaction
R2 = 0.395
*p < 0.05.
6 HOLMBERG ET AL.
satisfaction (B = 0.263 and B = 0.298, respectively). point in time, and it does not allow several causal relation-
Surprisingly, the hygiene factor of salary also correlated ships among factors to be established. Thus, longitudinal
with job satisfaction (B = 0.157). Although perception of studies are needed to understand the development of job
salary, according to Herzberg, is not a motivating factor, it satisfaction over time. Furthermore, this study is based on a
can be a hindrance in accomplishing job satisfaction if it single hospital clinic with a relatively small sample; more
is perceived as insufficient. Similar to our findings, Sharp studies are needed to provide a broad and more-general-
(2008) demonstrated that nursing staff in psychiatry were izable picture of Swedish circumstances regarding mental
primarily motivated by the work itself and by relation- health nursing staffs’ job satisfaction.
ships with colleagues, while salary was the factor that In addition, since there was no opportunity to distribute
received the lowest scores. By contrast, Hyrkäs (2005) the survey during a closed meeting, a certain bias in terms
showed that nursing staff in psychiatric wards understated of who completed each questionnaire cannot be excluded. It
motivators as well as hygiene factors. These results do, can be assumed that staff with strong opinions and experi-
however, differ from this study in that the nursing person- ences answered the questionnaires to a greater extent than
nel in our study were fairly satisfied, with no clear dis- staff that were less keen. However, the high response rate
crepancies between most of the motivating and hygiene (90.7%) indicates that the results are fairly representative of
factors. the studied group.
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