ELECTRICAL SYSTEM

Event Codes

Event Codes
Symbols
Use the symbols in the chart that follows as an aid for
event code troubleshooting.

Symbol Definition

= is equal to

≠ is not equal to

< less than

≤ is equal to or less than

> more than

≥ is equal to or more than

≈ is approximately

Static Return to Off (SRO) Messages

SRO messages usually occur when you operate the
truck out of its correct sequence. After you correct the
condition that caused the message, the condition will
be removed. A list of the messages as seen on the dis-
play gauge with a description of the message function
follows.

Messages After Power Up and During Operation

Display Description

SrO Appears if Access 8 (X10 Han-

dle®) is moved into the operating
position and then the truck is
turned ON.

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Event Code 312

• M2 is not operational.
Follow the troubleshooting steps for Event Code 312.
Event Code 312
Access 3™ Over Current
Phase current U, V, W exceeds limits.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational. Fig. 2 (25905)
Step 1: Disconnect the U, V and W cables from
Access 3™ and the traction motor (M1). Check M1 and
the cabling for phase to phase and phase to truck Event Code 314
frame shorts.
Precharge Issue
• If:The U, V or W cables are shorted together or to
the truck frame. Access 3™ capacitors are not charging to the key
switch (KYS) voltage.
– Then repair or replace as necessary.
Note: Possible effects of this event code are:
• If:The U, V or W cables are not shorted.
• M1 is not operational.
– Then check M1 for shorts.
• The line contactor is open.
• If:M1 is shorted.
• BRK is not releasing.
– Then replace M1.
• POT is not operational.
• If:M1 and the cabling are OK and the event code
continues. • M2 is not operational.
– Then replace Access 3™. Note: Pre-charge volts can be read using the handset.
Energize the line contactor (L) and scroll down to the
Monitor menu. From there, scroll to the Battery menu
and then to the Capacitor Voltage menu.
Step 1: Check if truck accessories are connected to
the +BV terminal and drawing excessive current.
• If:The truck accessories are connected and draw-
ing excessive current.
– Then disconnect the truck accessories or correct
the issue.
Fig. 1 (25905) Step 2: Check if the line contactor energizes.
• If:The line contactor does not energize.
– Then check for a short at the line contactor coil.
Event Code 313 • If:The line contactor energizes and the event code
Access 3™ Internal Current Sensor Issue continues.
Access 3™ current sensor has an invalid offset – Then replace Access 3™.
reading.
Note: Possible effects of this event code are:
Event Code 315
• M1 is not operational.
• The line contactor is open. Access 3™ Severe Under Temperature
• BRK is not releasing. Access 3™ heatsink temperature < -40 °C (-40 °F).
• POT is not operational. Note: Possible effects of this event code are:

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Event Code 316

• M1 is not operational. – Then replace Access 3™.

• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
Event Code 317
• M2 is not operational. Severe Under Voltage
Step 1: Using the handset, scroll down to the Monitor Access 3™ capacitors' voltage < 12.8 V.
menu. From there, scroll to the Controller menu and Note: A possible effect of this event code is reduced
then to the Temperature menu. Check the heatsink drive torque.
temperature. Step 1: Check battery voltage with the battery discon-
Step 2: Determine the ambient temperature of the en- nected.
vironment. • If:Battery voltage is low.
• If:The ambient temperature < -40 °C (-40 °F) and – Then charge or replace the battery.
the truck has sat idle. • If:Battery voltage is OK.
– Then warm Access 3™ heatsink to allow opera- – Then continue to Step 2.
tion.
Step 2: Check for wiring for +BV or BNEG is shorted to
• If:The ambient temperature > -40 °C (-40 °F) and
the truck frame.
the event code continues.
– Then replace Access 3™. • If:+BV or BNEG is shorted.
– Then repair or replace as necessary.
• If:+BV and BNEG are OK.
Event Code 316 – Then continue to Step 3.
Access 3™ Severe Over Temperature Step 3: Check for a bad battery under a load.
Access 3™ heatsink temperature > 95 °C (203 °F). • If:The battery is bad.
Note: Possible effects of this event code are: – Then replace the battery.
• M1 is not operational. • If:The battery is OK.
• The line contactor is open. – Then replace Access 3™.
• BRK is not releasing.
• POT is not operational.
Event Code 318
• M2 is not operational.
Step 1: Using the handset, scroll down to the Monitor Severe Over Voltage
menu. From there, scroll to the Controller menu and Access 3™ capacitors' voltage > 40 V.
then to the Temperature menu. Check the heatsink Note: Possible effects of this event code are:
temperature.
• M1 is not operational.
Step 2: Check the load weight.
• The line contactor is open.
• If:The load weight exceeds the rated capacity of the • BRK is not releasing.
truck.
• POT is not operational.
– Then reduce the load weight.
• M2 is not operational.
• If:The load weight is OK.
Step 1: Check battery voltage with the battery discon-
– Then continue to Step 3. nected.
Step 3: Determine the ambient temperature of the en- • If:Battery voltage is high.
vironment.
– Then charge or replace the battery.
• If:The ambient temperature > 95 °C (203 °F). • If:Battery voltage is OK.
– Then allow the truck to cool. – Then continue to Step 2.
• If:The ambient temperature < 95 °C (203 °F) and
the event code continues.

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Event Code 322

Step 2: Connect the battery, turn the truck ON and, us- • If:The wiring is bad.
ing the handset, scroll down to the Monitor – Then repair or replace as necessary.
menu. From there, scroll to the Battery menu • If:The wiring is OK.
and then to the Capacitor Voltage menu. – Then continue to Step 6.
Check the voltage on the handset while per- Step 4: Check Access 3™ mounting to make sure it's
forming a regen brake. tight enough to allow heatsink heat transfer.
• If:The voltage > 40 V. • If:Access 3™ mounting is bad.
– Then check the battery resistance. The regen – Then repair or replace as necessary.
needs a path to the battery. Check the power cir-
• If:Access 3™ mounting is OK.
cuit, including the traction power fuse (FU1),
which allows regen a path to the battery. – Then continue to Step 5.
• If:An issue exists in the power circuit. Step 5: Using the handset, scroll down to the Monitor
– Then repair or replace as necessary. menu. From there, scroll to the Controller
• If:No issue in the power circuit exists. menu and then to the Current (RMS) menu.
Check the current while driving an empty
– Then replace Access 3™.
truck.
• If:The current > 100 A.
Event Code 322 – Then check the drive unit for bad bearings, bad
gears, and so on.
Controller Overtemp
• If:The bearings, gears, and so on are OK.
Access 3™ heatsink temperature > 85 °C (185 °F).
– Then continue to Step 6.
Note: Possible effects of this event code are reduced
brake and drive torque. Step 6: Check the wiring from CA209-1 to CA209-2 for
Step 1: Determine the maximum operating tempera- 5 V.
ture of Access 3™ heatsink. • If:5 V exists.
• If:The maximum operating temperature > 85 °C – Then replace ECR.
(185 °F). • If:The current displayed in the Current (RMS) menu
– Then allow the truck to cool. < 100 A and ECR is OK.
• If:The maximum operating temperature < 85 °C – Then replace Access 3™.
(185 °F).
– Then continue to Step 2.
Step 2: Check the load weight.
• If:The load weight exceeds the rated capacity of the
truck.
– Then reduce the load weight.
• If:The load weight is OK.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Motor menu
and then to the MotorSpeed A and Motor-
Fig. 3 (25906)
Speed B menus. Check the inputs while driv-
ing an empty truck.
• If:No inputs exist. Event Code 323
– Then check the wiring from the traction speed en- Under Voltage Cutback
coder (ECR) (CA209-1, CA209-2, CA209-3 and
Access 3™ capacitors' voltage < 16.8 V.
CA209-4) to Access 3™ (CA201-7, CA201-26,
CA201-31 and CA201-32).

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Event Code 324

Note: A possible effect of this event code is reduced

drive torque.
Follow the troubleshooting steps for Event Code 317.

Event Code 324

Over Voltage Cutback
Access 3™ capacitors' voltage > 30 V.
Note: A possible effect of this event code is reduced
brake torque.
Follow the troubleshooting steps for Event Code 318. Fig. 4 (25906)

Event Code 325 Event Code 327

Digital Output Over Current
5 V Supply Out of Range
The travel alarm (ALM) output current exceeds 15 mA.
Note: A possible effect of this event code is limited op-
eration. Note: A possible effect of this event code is a disabled
ALM driver output.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Outputs menu and then Step 1: Check the wiring from Access 3™ (CA201-20)
to the 5 Volts menu. Check for 5 V. to the line contactor for shorts.
• If:5 V exists and the event code continues. • If:The wiring is shorted.
– Then replace Access 3™. – Then repair or replace as necessary.
• If:Less than 5 V exists. • If:The wiring is OK.
– Then continue to Step 2. – Then continue to Step 2.
Step 2: Disconnect CA209. Using the handset, scroll Step 2: Check ALM for shorts.
down to the Monitor menu. From there, scroll to the • If:ALM is shorted.
Outputs menu and then to the 5 Volts menu. Check for – Then repair or replace as necessary.
5 V.
• If:ALM is OK.
• If:5 V exists.
– Then replace Access 3™.
– Then replace ECR.
• If:Less than 5 V exists.
– Then continue to Step 3.
Step 3: Disconnect the wiring from Access 3™
(CA201-26). Using the handset, scroll down to the
Monitor menu. From there, scroll to the Outputs menu
and then to the 5 Volts menu. Check for 5 V.
• If:5 V exists.
– Then repair or replace the wiring from
Access 3™ (CA201-26).
• If:Less than 5 V exists. Fig. 5 (25907)
– Then replace Access 3™.
Event Code 328
Motor Temperature Hot Cutback
M1 temperature > 145 °C (293 °F).

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Event Code 329

Note: A possible effect of this event code is reduced – Then continue to Step 2.
drive torque. Step 2: Check the wiring from TS (CA208-1 and
Step 1: Check the load weight. CA208-2) to Access 3™ (CA201-7 and
• If:The load weight exceeds the rated capacity of the CA201-8) and M1.
truck.
• If:The wiring is bad.
– Then reduce the load weight.
– Then repair or replace as necessary.
• If:The load weight is OK.
• If:The wiring is OK.
– Then continue to Step 2.
– Then continue to Step 3.
Step 2: Using the handset, scroll down to the Monitor
Step 3: Disconnect CA208 and place a resistor across
menu. From there, scroll to the Motor menu
CA208-1 (wire 101) and CA208-2 (wire 503)
and then to the Temperature menu. Check the
(approximately 500 Ω). Then, using the hand-
temperature.
set, scroll down to the Monitor menu. From
• If:The temperature > 145 °C (293 °F). there, scroll to the Motor menu and then to the
– Then allow the truck to cool. Temperature menu. Check the temperature.
• If:The temperature < 145 °C (293 °F). • If:The temperature reading in the handset reads
– Then continue to Step 3. 200 °C (392 °F) when open and changes depend-
Step 3: Check M1 for proper operation. ing on resistance.
• If:M1 is bad (i.e., conditions such as vibration or a – Then Access 3™ is reading correctly.
high pitch sound exist). • If:The temperature reading does not change and if
– Then repair or replace as necessary. all wiring is OK.
• If:M1 is OK. – Then replace Access 3™.
– Then continue to Step 4.
Step 4: Check ECR for proper operation (see Event
Code 336).
• If:ECR is bad.
– Then repair or replace as necessary.
• If:ECR is OK and the event code continues.
– Then replace Access 3™.

Event Code 329

Fig. 6 (25908)
Motor Temperature Sensor (TS) Out of Range
TS in M1 is at voltage rail (0 V or 12 V) due to an open
or a short.
Event Code 331
Note: Possible effects of this event code are limited op-
eration and maximum speed. Line Coil Driver Open or Short
Step 1: Using the handset, scroll down to the Monitor The line contactor driver is open or short.
menu. From there, scroll to the Motor menu and then to Note: Possible effects of this event code are:
the Temperature menu. Check the temperature.
• M1 is not operational.
• If:The temperature is 200 °C (392 °F) or 0 °C
• The line contactor is open.
(32 °F).
• BRK is not releasing.
– Then check TS for opens or shorts. Repair or re-
place as necessary. • POT is not operational.
• If:The temperature is not 200 °C (392 °F) or 0 °C • M2 is not operational.
(32 °F).

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Step 1: Check if this event code occurs with Event
Codes 332, 333, 335 or 361.
• If:More than one event codes occur.
– Then check the wiring from Access 3™
(CA201-13) to the line contactor for opens or
shorts. Repair or replace as necessary.
• If:Only this event code occurs.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-6)
to the line contactor and the line contactor for opens or
shorts.
• If:The wiring or line contactor is open or shorted.
– Then repair or replace as necessary.
• If:The wiring and line contactor are OK and the
event code continues.
– Then replace Access 3™.
Fig. 7 (25907)
Event Code 332
Brake Coil Driver Open or Short
The park brake (BRK) driver is open or short.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check if this event code occurs with Event
Codes 331, 333, 335 or 361.
• If:More than one event codes occur.
– Then check the wiring from Access 3™
(CA201-13) to the line contactor and the wiring
from the line contactor to BRK for opens or
shorts. Repair or replace as necessary.
• If:Only this event code occurs.
– Then continue to Step 2.
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Event Code 332
Step 2: Check the wiring from Access 3™ (CA201-5)
to BRK and BRK for opens or shorts.
• If:The wiring or BRK is open or shorted.
– Then repair or replace as necessary.
• If:The wiring and BRK are OK and the event code
continues.
– Then replace Access 3™.
Fig. 8 (25909)
Event Code 333
Pump Coil Driver Open or Short
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check if this event code occurs with Event
Codes 331, 332, 335, 361 or 362.
• If:More than one event codes occur.
– Then check the wiring from Access 3™
(CA201-13) to the line contactor and the wiring
from the line contactor to the pump contactor (P)
for opens or shorts. Repair or replace as neces-
sary.
• If:Only this event code occurs.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-4)
to the pump contactor and the pump contactor
for opens or shorts.
• If:The wiring or pump contactor is open or shorted.
– Then repair or replace as necessary.
• If:The wiring and pump contactor are OK and the
event code continues.
– Then replace Access 3™.
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Event Code 335

Event Code 336

Fig. 9 (25910)
Event Code 335
Solenoid Valve (SV) Coil Open or Short
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check if this event code occurs with Event
Codes 332, 333, 361 or 362.
• If:More than one event codes occur.
– Then check the wiring from Access 3™
(CA201-13) to the line contactor and the wiring
from the line contactor to SV for opens or shorts.
Repair or replace as necessary.
• If:Only this event code occurs.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-2)
to SV and SV for opens or shorts.
• If:The wiring or SV is open or shorted.
– Then repair or replace as necessary.
• If:The wiring and SV are OK and the event code
continues.
– Then replace Access 3™.
Motor Encoder Issue
ECR counts are inconsistent.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check if this event code occurs with Event
Codes 325, 369 or 373.
• If:More than one event codes occur.
– Then solve those event codes before continuing.
Step 2: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Motor menu
and then to the MotorSpeed A and Motor-
Speed B menus. Check the inputs.
• If:Channel A input is missing.
– Then check the wiring between Access 3™
(CA201-31) and ECR (CA209-4) for opens or
shorts. Repair or replace as necessary.
• If:Channel B input is missing.
– Then check the wiring between Access 3™
(CA201-32) and ECR (CA209-3) for opens or
shorts. Repair or replace as necessary.
• If:The wiring is OK.
– Then replace ECR.
• If:The wiring and ECR are OK and the event code
continues.
– Then replace Access 3™.

Fig. 11 (25906)
Fig. 10 (25912)

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Event Code 337

• The discharge path (M1 load) is open.

Step 1: Check the line contactor tips for welds.
Event Code 337 • If:The line contactor tips are welded.
Motor Open – Then replace the tips or line contactor.
M1 U, V or W cables are open. • If:The line contactor tips are OK.
Note: Possible effects of this event code are: – Then continue to Step 2.
• M1 is not operational. Step 2: Check the U, V and W cables for opens or a
• The line contactor is open. bad connection.
• BRK is not releasing. • If:The U, V or W cables are open or a bad connec-
• POT is not operational. tion exists.
• M2 is not operational. – Then repair or replace as necessary.
Step 1: Check for continuity on the U, V and W cables • If:The U, V and W cables and connection are OK.
between Access 3™ and M1. – Then continue to Step 3.
• If:The U, V or W cables are open. Step 3: Check for an alternate voltage path providing
– Then repair or replace as necessary. current to the +BV terminal.
• If:The U, V and W cables are OK. • If:An alternate voltage path exists.
– Then continue to Step 2. – Then disconnect the alternate voltage path.
Step 2: Check for continuity between the U-V, V-W • If:No alternate voltage path exists and the event
and W-U terminals. code continues.
• If:The U-V, V-W or W-U terminals are open. – Then replace Access 3™.
– Then replace M1.
• If:The U-V, V-W or W-U terminals are OK and the
event code continues.
– Then replace Access 3™.

Fig. 12 (25905)
Fig. 13 (25913)

Event Code 338

Main Contactor Welded Event Code 339
The line contactor is not opening. Main Contactor Did Not Close
Note: Possible effects of this event code are: The line contactor is not closing. Access 3™ capacitors
• M1 is not operational. are not charging.
• BRK is not releasing. Note: Possible effects of this event code are:
• POT is not operational. • M1 is not operational.
• M2 is not operational. • BRK is not releasing.
• The line contactor is shorted. • POT is not operational.

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Event Code 351

• M2 is not operational. menu. From there, scroll to the Switch Inputs

Step 1: Check the condition of FU1.
• If:FU1 is bad.
– Then repair or replace as necessary.
• If:FU1 is OK.
– Then continue to Step 2.
Step 2: Check the line contactor tips for obstacles or
corrosion.
• If:The line contactor tips are obstructed or cor-
roded.
– Then replace the tips or line contactor.
• If:The line contactor tips are OK.
– Then continue to Step 3.
Step 3: Check for external loads on the +BV terminal
that would prevent it from charging (i.e., a
short at CA201-13).
• If:An external load on the +BV terminal exists.
– Then repair or replace as necessary.
• If:No external load on the +BV terminal exists and
the event code continues.
– Then replace Access 3™.
menu and then to the RAS-Lift Switch menu.
Check if RAS is stuck ON.
• If:RAS is stuck ON.
– Then repair or replace as necessary.
• If:RAS is not stuck ON.
– Then replace Access 3™.
Event Code 361
Horn (HN) Driver Open or Short
Note: A possible effect of this event code is a disabled
HN.
Note: After this event code is corrected, turn the truck
OFF and back ON to reset the event code.
Step 1: Check if this event code occurs with Event
Codes 332, 333, 335 or 362.
• If:More than one event codes occur.
– Then check the positive signal from Access 3™
(CA201-3) to HN for opens or shorts. Repair or
replace as necessary.
• If:Only this event code occurs.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-6)
to the line contactor for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Check HN for opens or shorts.
• If:HN is open or shorted.
– Then repair or replace as necessary.
• If:HN is OK and the event code continues.
– Then replace Access 3™.

Fig. 14 (25913)

Event Code 351

Raise Timeout
Raise is requested beyond the allowable time.
Note: A possible effect of this event code is a non-op- Fig. 15 (25914)
erational pump contactor.
Step 1: Release the raise switch (RAS).
Step 2: Using the handset, scroll down to the Monitor

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Event Code 362

• The line contactor is open.

• BRK is not releasing.
Event Code 362 • POT is not operational.
Pump Driver is Open or Short • M2 is not operational.
Note: Possible effects of this event code are: Note: After this event code is corrected, return the
• M1 is not operational. throttle to neutral to reset the event code.
• The line contactor is open. Follow the troubleshooting steps for Event Code 331.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check if this event code occurs with Event
Codes 332, 333, 335 or 361.
• If:More than one event codes occur.
– Then check the wiring from Access 3™
(CA201-4) to the pump contactor for opens or
shorts. Repair or replace as necessary.
• If:Only this event code occurs. Fig. 17 (25907)

– Then continue to Step 2.

Step 2: Check the wiring from Access 3™ (CA201-6)
to the line contactor for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Check the pump contactor for opens or shorts.
• If:The pump contactor is open or shorted.
– Then repair or replace as necessary.
• If:The pump contactor is OK and the event code
continues.
– Then replace Access 3™.
Fig. 16 (25915)
Event Code 363
Event Code 368
VCL (Vehicle Control Language) Runtime Issue
Internal software issue in Access 3™.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Replace Access 3™.
Event Code 369
External Supply Out of Range
The combined current (5 V and 12 V) is outside of the
expected range.
Note: Possible effects of this event code are limited op-
eration and maximum speed.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Outputs menu and then
to the 5 Volts menu. Check for 5 V. Then scroll to the
12 Volts menu and check for 12 V.

Line Contactor Open or Short

Note: Possible effects of this event code are:
• M1 is not operational.

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Event Code 371
• If:The handset does not display properly.
– Then the 12 V output is the issue. Check the wir-
ing from Access 3™ (CA201-25, CA201-28 and
CA201-29) to JC202-1, JC202-3 and JC202-4, or
the wiring from Access 3™ (CA201-8) to
CA208-1 for opens or shorts. Repair or replace
as necessary.
• If:The handset displays properly.
– Then the 5 V output is the issue. Continue to Step
2.
Step 2: Disconnect CA209. Using the handset, scroll
down to the Monitor menu. From there, scroll
to the Outputs menu and then to the 5 Volts
menu. Check for 5 V.
• If:5 V exists.
– Then replace ECR.
• If:Less than 5 V exists.
– Then continue to Step 3.
Step 3: Disconnect the wiring from Access 3™
(CA201-26). Using the handset, scroll down to
the Monitor menu. From there, scroll to the
Outputs menu and then to the 5 Volts menu.
Check for 5 V.
• If:5 V exists.
– Then repair or replace the wiring from
Access 3™ (CA201-26).
• If:Less than 5 V exists.
– Then replace Access 3™.
Fig. 18 (25916)
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Event Code 371
OS (Operating Software) Issue
Internal software issue in Access 3™.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Replace Access 3™.
Event Code 372
PDO (Process Data Object) Timeout
Access 3™ does not receive an expected CAN
message within the allotted time.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the wiring from Access 3™ (CA201-23)
to CA205-4 for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 2.
Step 2: Check the wiring from Access 3™ (CA201-35)
to CA205-1 for opens or shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK and the event code continues.
– Then replace the main PCB in the X10 Handle®.
• If:The event code continues after replacing the X10
Handle®.
– Then replace Access 3™.
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Event Code 373

5 V.
• If:5 V exists.
– Then replace ECR.
• If:The current displayed in the Current (RMS) menu
< 100 A and ECR is OK.
– Then replace Access 3™.

Fig. 19 (25917)

Event Code 373

Stall Detected
No ECR movement is detected.
Note: Possible effects of this event code are limited op-
eration and maximum speed.
Step 1: Check the load weight.
• If:The load weight exceeds the rated capacity of the
Fig. 20 (25906)
truck.
– Then reduce the load weight.
• If:The load weight is OK. Event Code 389
– Then continue to Step 2.
Motor Type Issue
Step 2: Using the handset, scroll down to the Monitor
M1 type and parameter issue.
menu. From there, scroll to the Controller
menu and then to the Current (RMS) menu. Note: Possible effects of this event code are:
Check the current while driving an empty • M1 is not operational.
truck. • The line contactor is open.
• If:The current > 100 A. • BRK is not releasing.
– Then check the drive unit for bad bearings, bad • POT is not operational.
gears, and so on. • M2 is not operational.
• If:The bearings, gears, and so on are OK. Step 1: Replace Access 3™.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Motor menu
Event Code 391
and then to the MotorSpeed A and Motor- Software Mismatch
Speed B menus. Check the inputs while driv- VCL and OS software do not match.
ing an empty truck. Note: Possible effects of this event code are:
• If:No inputs exist. • M1 is not operational.
– Then check the wiring from ECR (CA209-1, • The line contactor is open.
CA209-2, CA209-3 and CA209-4) to Access 3™ • BRK is not releasing.
(CA201-7, CA201-26, CA201-31 and CA201-32).
• POT is not operational.
• If:The wiring is bad.
• M2 is not operational.
– Then repair or replace as necessary.
Step 1: Replace Access 3™.
• If:The wiring is OK.
– Then continue to Step 4.
Step 4: Check the wiring from CA209-1 to CA209-2 for

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ELECTRICAL SYSTEM
Event Code 392

Event Code 392
Electric Brake Issue
Movement occurs after the request to engage BRK.
Note: Possible effects of this event code are BRK not
releasing and the traction accelerator potentiometer
(POT) not operating.
Step 1: Check if the truck is requesting BRK on a ramp
with a load weight that exceeds the rated capacity of
the truck.
• If:The truck is requesting BRK.
– Then reduce the load weight and move away
from the ramp.
• If:The event code continues.
– Then refer to the Brake section and repair or re-
place as necessary.
Event Code 393
Encoder LOS (Limited Operating Strategy)
LOS control mode is ON as a result of a motor encoder
event (Event Code 336) or the truck is stalled (Event
Code 373).
Note: Possible causes of this event code are:
• ECR is bad
• The ECR wires are bad.
• The truck is stalled.
Follow the troubleshooting steps for Event Code 336 or
Event Code 373.
Event Code 853
Throttle Mismatch
POT1 > 0 with FS and RS OFF or ON.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the condition of the control circuit fuse
(FU3) (this provides power to the X10 Handle®).
• If:FU3 is bad.
– Then repair or replace as necessary.
• If:FU3 is OK.
– Then continue to Step 2.
Step 2: Check the wiring from the positive signal to
CA205-3 and BNEG to CA205-2 for opens or
shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Tiller Throttle
menu and then to the Raw Tiller Throttle
menu. Check the value: the POT value is 0
with the POT in neutral and changes with
throttle movement.
• If:The event code continues.
– Then replace POT.
• If:The event code continues after replacing POT.
– Then continue to Step 4.
Step 4: Check the connections between CA205 and
CA410.
• If:The connections are bad.
– Then repair or replace as necessary.
• If:The connections are OK and the event code con-
tinues.
– Then continue to Step 5.
Step 5: Check the main PC board in the X10 Handle®.
• If:The main PC board is bad.
– Then replace the main PC board.
• If:The main PC board is OK and the event code
continues.
– Then the issue exists within the X10 Handle®.
Check the wiring as well as the operation of the
X10 Handle® components and repair or replace
as necessary.
Fig. 21 (25918)

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 ELECTRICAL SYSTEM
Event Code 854

• If:The main PC board is OK and the event code

Event Code 854
Throttle POT Out of Range
POT voltage is outside of the expected range.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the condition of FU3 (this provides
power to the X10 Handle®).
• If:FU3 is bad.
– Then repair or replace as necessary.
• If:FU3 is OK.
– Then continue to Step 2.
Step 2: Check the wiring from the positive signal to
CA205-3 and BNEG to CA205-2 for opens or
shorts.
• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Tiller Throttle
menu and then to the Raw Tiller Throttle
menu. Check the value: the raw value should
go from 0–255.
• If:The event code continues.
– Then replace POT.
• If:The event code continues after replacing POT.
– Then continue to Step 4.
Step 4: Check the connections between CA205 and
CA410.
• If:The connections are bad.
– Then repair or replace as necessary.
• If:The connections are OK and the event code con-
tinues.
– Then continue to Step 5.
Step 5: Check the main PC board in the X10 Handle®.
• If:The main PC board is bad.
– Then replace the main PC board.
continues.
– Then replace the X10 Handle® switch cap.
Fig. 22 (25918)
Event Code 855
Tiller Warning
X10 Handle® issue.
Note: Possible effects of this event code are:
• M1 is not operational.
• The line contactor is open.
• BRK is not releasing.
• POT is not operational.
• M2 is not operational.
Step 1: Check the connections between CA205 and
CA410.
• If:The connections are bad.
– Then repair or replace as necessary.
• If:The connections are OK and the event code con-
tinues.
– Then continue to Step 2.
Step 2: Check the main PC board in the X10 Handle®.
• If:The main PC board is bad.
– Then replace the main PC board.
• If:The main PC board is OK and the event code
continues.
– Then the issue exists within the X10 Handle®.
Check the wiring as well as the operation of the
X10 Handle® components and repair or replace
as necessary.
Event Code 856
Tiller Com Loss
Communication to the X10 Handle® has been lost.
Note: This event code could appear in the Fault History
menu due to a timing issue during the initial truck
startup. This causes no unfavorable effects during op-
eration.

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ELECTRICAL SYSTEM
Event Code 856

Note: Possible effects of this event code are: Step 3: Check the wiring from the positive signal to
• M1 is not operational. CA205-3 and BNEG to CA205-2 for opens or
• The line contactor is open. shorts.
• BRK is not releasing. • If:The wiring is open or shorted.
• POT is not operational. – Then repair or replace as necessary.
• M2 is not operational. • If:The wiring is OK.
Step 1: Check the condition of FU3 (this provides – Then continue to Step 4.
power to the X10 Handle®). Step 4: Check the wiring from Access 3™ (CA201-35)
• If:FU3 is bad. to CA205-1 for opens or shorts.
– Then repair or replace as necessary. • If:The wiring is open or shorted.
• If:FU3 is OK. – Then repair or replace as necessary.
– Then continue to Step 2. • If:The wiring is OK and the code continues.
Step 2: Check the CAN communication path. With the – Then continue to Step 5.
truck OFF, check the CAN plug resistance Step 5: Check the connections between CA205 and
from CA203-1 to CA203-2. The value should
CA410.
be approximately 60 Ω.
• If:The connections are bad.
• If:The value = 60 Ω.
– Then repair or replace as necessary.
– Then continue to Step 3.
• If:The connections are OK and the event code con-
• If:The value ≠ 60 Ω. tinues.
– Then disconnect CA204 at the display gauge – Then continue to Step 6.
(TT) and check the resistance from CA203-1 to Step 6: Check the main PC board in the X10 Handle®.
CA203-2. The value should be approximately
120 Ω. • If:The main PC board is bad.
• If:The value is 120 Ω. – Then replace the main PC board.
– Then the issue is in the wiring from Access 3™. • If:The main PC board is OK and the event code
Check all CAN wiring. continues.
– Then the issue exists within the X10 Handle®.
• If:The value ≠ 120 Ω.
Check the wiring as well as the operation of the
– Then check the resistance from CA201-23 to X10 Handle® components and repair or replace
CA201-35 and check that the jumper at as necessary.
CA201-21 and CA201-34 is in place.
• If: The jumper is in place and the value ≠ 120 Ω.
– Then replace Access 3™.
• If: The value = 120 Ω.
– Then remove the connector at CA201 and recon-
nect the connector at CA204. Check the resis-
tance from CA204-3 to CA204-4.
• If: The value ≠ 120 Ω.
– Then replace TT.
• If: The value = 120 Ω.
– Then check the wiring from CA203 to CA204.
• If: The wiring is open or shorted.
– Then repair or replace as necessary.
• If: The wiring is OK.
– Then continue to Step 3.

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 ELECTRICAL SYSTEM
Event Code 857

verse CAN menu. Check if the input to

Access 3™ is toggling when depressed. Then
scroll to the SAS-Emergency Reverse Redun-
dant menu and check if the input to
Access 3™ is toggling when depressed.
• If:The SAS-Emergency Reverse CAN menu is not
toggling.
– Then check the wiring in the X10 Handle® and
repair or replace as necessary.
• If:The SAS-Emergency Reverse Redundant menu
is not toggling.
– Then check the wiring from Access 3™
(CA201-24) to CA205-6 and repair or replace as
necessary.
• If:The menus are toggling and the event code con-
tinues.
Fig. 23 (25919) – Then replace Access 3™.

Event Code 857

SAS (Safety Reverse Switch) Mismatch
There is a mismatch in the SAS CAN message and the
hardwired SAS.
Note: Possible effects of this event code are:
• M1 is not operational.
Fig. 24 (25920)
• The line contactor is open.
• BRK is not releasing.
• POT is not operational. Event Code 858
• M2 is not operational. SAS Anti Tie Down
Step 1: Check the condition of FU3 (this provides SAS is shown as being ON before it activates.
power to the X10 Handle®).
Note: Possible effects of this event code are:
• If:FU3 is bad.
• M1 is not operational.
– Then repair or replace as necessary.
• The line contactor is open.
• If:FU3 is OK.
• BRK is not releasing.
– Then continue to Step 2.
• POT is not operational.
Step 2: Check the wiring from the positive signal to
• M2 is not operational.
CA205-3 and BNEG to CA205-2 for opens or
Step 1: Check the condition of FU3 (this provides
shorts.
power to the X10 Handle®).
• If:The wiring is open or shorted. • If:FU3 is bad.
– Then repair or replace as necessary. – Then repair or replace as necessary.
• If:The wiring is OK. • If:FU3 is OK.
– Then continue to Step 3. – Then continue to Step 2.
Step 3: Using the handset, scroll down to the Monitor Step 2: Check the wiring from the positive signal to
menu. From there, scroll to the Switch Inputs CA205-3 and BNEG to CA205-2 for opens or
menu and then to the SAS-Emergency Re- shorts.

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ELECTRICAL SYSTEM
Event Code No Indication

• If:The wiring is open or shorted.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Switch Inputs
menu and then to the SAS-Emergency Re-
verse CAN menu. Check if the input to
Access 3™ is not stuck ON. Then scroll to the
SAS-Emergency Reverse Redundant menu
and check if the input to Access 3™ is not
stuck ON.
• If:The SAS-Emergency Reverse CAN menu input
is not stuck ON.
– Then check the wiring in the X10 Handle® and
repair or replace as necessary.
• If:The SAS-Emergency Reverse Redundant menu
input is not stuck ON.
– Then check the wiring from Access 3™
(CA201-24) to CA205-6 and repair or replace as
necessary.
• If:The menu inputs are stuck ON and the event
code continues.
– Then replace Access 3™.
menu. From there, scroll to the Motor menu
and then to the MotorSpeed A and Motor-
Speed B menus. Check the inputs while driv-
ing an empty truck.
• If:No inputs exist.
– Then check the wiring from ECR (CA209-1,
CA209-2, CA209-3 and CA209-4) to Access 3™
(CA201-7, CA201-26, CA201-31 and CA201-32).
• If:The wiring is bad.
– Then repair or replace as necessary.
• If:The wiring is OK.
– Then continue to Step 3.
Step 3: Check the wiring from CA209-1 to CA209-2 for
5 V.
• If:5 V exists.
– Then replace ECR.
• If:The current displayed in the Current (RMS) menu
< 100 A and ECR is OK.
– Then replace Access 3™.

Fig. 26 (25906)

Fig. 25 (25920)

Event Code No Indication

Truck speed is limited.
Step 1: Using the handset, scroll down to the Monitor
menu. From there, scroll to the Controller menu and
then to the Current (RMS) menu. Check the current
while driving an empty truck.
• If:The current > 100 A.
– Then check the drive unit for bad bearings, bad
gears, and so on.
• If:The bearings, gears, and so on are OK.
– Then continue to Step 2.
Step 2: Using the handset, scroll down to the Monitor

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