Question 1

________ is a clear indicator of low negative affect.

A. Bored
B. Nervous
C. Content
D. Relaxed
E. Serene
Question 2
Thieu Bao Tram expresses her incredible sadness after hearing that her puppy was killed by a car. Anger towards the
driver of the car immediately takes over her. Minutes later, however, she's able to laugh and reflect on the happy times
spent with her pet. Why is Tram's reaction qualifiable as an emotion, among other reasons?
A. Its cause is general and ambiguous.
B. It lasted for a brief time period.
C. It is not action-oriented.
D. It is a negative feeling.
E. It is cognitive in nature.
Question 3
The tendency for people to link two occurrences even when there isn't a connection is known as ________.
A. Affect intensity
B. Focusing effect
C. Distinction bias
D. Omission bias
E. llusory correlation
Question 4
Which of the following best describes the broad range of emotions that people feel?
A. affect
B. knowledge
C. insight
D. attention
E. cognition
Question 5
Which of the following is an argument used against emotional intelligence?
A. It is not genetically influenced and thus is void of an underlying biological factor.
B. It does not have the capacity to predict criteria that matter.
C. It can be learned by experience.
D. It cannot be measured easily and measures of EI are diverse.
E. It is not closely related to intelligence and personality.
Question 6
The act of adjusting one's true feelings based on display rules is termed as ________.
 A. surface acting
B. deep acting
C. social loafing
D. behavioral contagion
E. collective efficacy
Question 7
Son Tung's role as a guest relations executive at a prestigious five-star hotel in Thu Duc City demands he to warmly
greet and maintain a pleasant demeanor towards guests regardless of his personal feelings. Additionally, he is expected
to remain composed and assist in resolving any issues faced by guests, indicating the necessity for ________ in his job.
A. emotional labor
B. cognitive dissonance
C. self-concordance
D. positivity offset
E. social loafing
Question 8
Relating emotions, which of the following is true?
A. They are experienced over several days or months.
B. They are never caused by specific events.
C. They are less intense than moods.
D. They are critical to rational thinking.
E. They are less fleeting than moods.
Question 9
What is accurate statements of moods and emotions on decision-making among the following statements?
A. Moods and emotions have no direct influence on decision making.
B. People in good moods are less likely than others to use heuristics to make decisions.
C. Positive emotions tend to diminish problem-solving skills and analytical skills.
D. People with positive emotions are slower at processing information than depressed people.
E. Individuals in a negative mood may take higher risks than they do in a positive mood.
Question 10
Which of the subsequent terms pertains to an individual's capacity to recognize and regulate emotional cues and
information?
A. emotional intelligence
B. self-concordance
C. emotional spectrum
D. illusory correlation
E. cognitive dissonance
Question 11
Which of the following best characterizes a strong, distinct, and temporary emotional experience that can often be
brought on by a particular event?
A. perception
 B. cognition
C. mood
D. reasoning
E. emotion
Question 12
Hai Tu manages the support desk at a software company where she works. But a while ago, she got a call from an
unhappy client who was having issues with the company's software. She tried to help the client with the software, but
he would not listen to her. He screamed at her for a while before smashing the phone. After hanging up the phone, Tu is
angry and gets herself a cup of coffee to help her relax. What distinguishes Tu's anger as an emotion compared to a
mood?
A. The cause of her behavior is unclear.
B. The feeling of being angry is prolonged.
C. The anger has a contextual stimulus.
D. The response is void of action.
E. The response is cognitive in nature.
Question 13
Which of the following phrases describes the act of hiding feelings and foregoing emotional expressions in compliance
with display rules?
A. surface acting
B. anchoring bias
C. active camouflage
D. bandwagon effect
E. framing effect
Question 14
Feelings that do not have an environmental trigger and are generally less intense than emotions are referred to as
________.
A. Affect
B. Cognition
C. Mood
D. Thought
E. Reaction
Question 15
_______ pertains to disparities between the emotions individuals experience and the emotions they present outwardly.
A. Collective efficacy
B. Emotional dissonance
C. Social loafing
D. Positivity offset
E. Self-concordance