INFOGENESIS FLEX:

WHAT'S NEW & WHAT'S COMING

FOR POS MOBILITY

Teri Howe, Principal Product Manager,

InfoGenesis Product Family
Why InfoGenesis Flex?
BUILDING LASTING CONNECTIONS

Thrill Guests and Maximize Profits

with InfoGenesis Flex
• A complete POS in the palm of your hand.
• Faster service creates happier guests as
orders are sent to the service area without
delay.
• Increase wallet share and guest satisfaction
as guests can re-order sooner, easier.
• Smaller orders sent more frequently
improve pacing to kitchen.
Key Takeaways
BUILDING LASTING CONNECTIONS

1. Committed to POS Mobility

2. Enterprise-Grade Solutions

3. Innovating Service, Creating Real Results

3
Why InfoGenesis Flex:
Discover New Demand, Boost Satisfaction
BUILDING LASTING CONNECTIONS

Speed Availability Order Top-line Tip size,

of service to customers; frequency revenue; as %
guest sat Check totals of total
4
Agilysys Commitment:
Dedicated to POS Mobility Success
BUILDING LASTING CONNECTIONS

Agilysys cross-functional team

went onsite to customers in every
vertical to discuss POS Mobility
Operational / Business
Considerations
WI-FI Environment
Hardware Requirements
Environment Requirements
POS Mobility Uses – Now and Future

5
Commitment to POS Mobility:
Deliverables Identified – Progress to Date
BUILDING LASTING CONNECTIONS

Enterprise (non-consumer) tablet – selection & certification

Consistent tablet specification

InfoGenesis Flex performance, e.g. at edges of Wi-Fi

Improved InfoGenesis Flex setup

“WIFI/Networking for POS” – best practices/requirements, Expert Services

POS Mobility documentation – for IT, for Servers

6
Introducing the new InfoGenesis® Flex Series 3 - 8” Tablet
Solutions
BUILDING LASTING CONNECTIONS

Terminal-like Superior Wi-Fi and Superior

performance Bluetooth connectivity battery life
Built for Service
Enterprise-grade components
Windows without bloatware
Standardized configurations

Rugged and Sleek

Gorilla Glass 3
IP65 Water and dust resistance
MIL-STD-810G drops up to 3.3ft (5.9ft w/case)

Greater Temperatures
Withstands summer pool heat and
winter deck cold
7
InfoGenesis Flex Series 3 - 8” Tablet Solutions:
Discover New Demand, Boost Satisfaction
BUILDING LASTING CONNECTIONS

Outdoor Venues Pool-side Service

Casino Floors Restaurants, Bars &

Clubs

8
InfoGenesis Flex Series 3 - 8” Tablet Solutions:
Experience difference right out of the box
BUILDING LASTING CONNECTIONS

2 Options = 4 Bundles to Choose From

1 2 3 4
Tablet only* Tablet with Tablet with Tablet with
Integrated MSR* Protective Case* Both*
Great for employee MIL-STD-810G tested
sign-on & other for 5.9-foot drops
magnetic strip cards (3.3-foot without)

* All come with hand strap pre-assembled 9

InfoGenesis Flex Series 3 - 8” Tablet Solutions:
Experience difference right out of the box
BUILDING LASTING CONNECTIONS

Consumer Developed for Industry Use

Tablet
Concerns
InfoGenesis Flex image
not option for consumer
tablets
Install more involved
Delays as a result of
>110 Windows Updates
Windows 8.1 Embedded Industry Pro 64-bit
InfoGenesis Flex pre-loaded
All Windows updates through end of CY15 pre-installed
Tablet configurations preset
Full support for Microsoft Update and Recovery feature allows you to revert
\to the “out of box”

Bloatware impacting Custom images may be more

tricky on Windows 8.1 or higher
operations

10
InfoGenesis Flex Series 3 - 8” Tablet Solutions:
8” Tablet Peripherals
BUILDING LASTING CONNECTIONS

Ingenico® iSMP Epson®

Companion Mobilink™ P20

P2PE with rGuest Pay Gateway 2” receipt printer

Bluetooth Bluetooth
Apple Pay, Samsung Pay, NFC Ultra compact and lightweight
Contactless, Credit Cards (no auto cutter)
EMV Future-Proof
IP receipt printers - and local
terminal printers - also option

11
InfoGenesis Flex Series 3 - 8” Tablet Solutions:
8” Tablet Accessories (cont.)
BUILDING LASTING CONNECTIONS

InfoGenesis Flex Series 3 InfoGenesis Flex Series 3

Charging Base PAR Docking Station Shoulder Strap

Use with InfoGenesis Flex Series 3 8”

Use with InfoGenesis Flex Series 3 8”
or 10” tablets Assembly required
or 10” tablets
Recharge in ~2 hours Use with strap provided or replace with
8” certified for
Charging only; no ports own
Ethernet-use only

12
InfoGenesis Flex Series 3 – 10” Tablet Solutions:
POS + Mobility = Flexibility
BUILDING LASTING CONNECTIONS

Beverage carts Special Events

Limited Space Specialty carts

13
InfoGenesis Flex Series 3 – 10” Tablet Solutions:
Pick Your Form Factor
For InfoGenesis Flex
Series 3 8” or 10” tablets
(8” certified for Ethernet-use
only)
Compact size
Angled for POS use
Ports include 3 USB 3.0,
1 HDMI, 1 Ethernet
BUILDING LASTING CONNECTIONS
For InfoGenesis Flex
Series 3 10” tablets
Full angle tilt and 180° swivel
Mountable on counter,
wall or cart
Pop off top to convert to
portable line busting
3 USB 3.0, 1 HDMi,
1 Ethernet
14
InfoGenesis Flex Series 3 – 10” Tablet Solutions:
Pick Your P2PE Payment Device
BUILDING LASTING CONNECTIONS

Ingenico® iPP320 Ingenico® iSC250 Ingenico® iSMP IDTech SecureKey* M130

Companion

P2PE with rGuest P2PE with rGuest P2PE with rGuest P2PE
Pay Gateway Pay Gateway Pay Gateway with Shift4
USB-ready USB-ready Bluetooth-ready USB-ready

Use new devices with existing gateways in non-P2PE mode, move to

P2PE when you’re ready to start using rGuest Pay Gateway.

15
InfoGenesis Flex Series 3 – 10” Tablet Solutions:
Pick Your Receipt Printer
Epson Mobilink™ P20
• 2” receipt printing
• Bluetooth
• Great to carry on belt or apron
pocket
• No paper cutter
• Smaller and light
BUILDING LASTING CONNECTIONS
Epson Mobilink™ P60ii Epson TM-T88V
• 2” receipt printing • Available as USB or IP receipt
printer
• Bluetooth
• Recommended option when
• Great for food/beverage/retail carts
location and conditions allow
or mobile stations
• Use Dynamic Receipt Printing for
• Paper cutter
wait staff convenience
16
InfoGenesis Flex Series 3 – 10” Tablet Solutions:
Pick from full range of USB Peripherals
BUILDING LASTING CONNECTIONS

APG USBPro II Mettler Toledo Ariva-S Motorola 2D Barcode

Scanner Options
Integrated
cable,
includes stand
New

• Supports single or dual USB • Available as USB (standard)

cash drawers
• 2 USB ports/cables
• Under-counter mountable
• Compact version available in
Q2
Also available but not shown here: standalone
MSR, proximity card reader, customer displays
17
InfoGenesis Flex Tips & Tricks:
THE Source Document
BUILDING LASTING CONNECTIONS

InfoGenesis Flex Installation Guide

• All things POS mobility

• Installation, including peripherals
• Also recommendations,
best practices, and tips & tricks
• Available to all InfoGenesis Flex customers

18
InfoGenesis Flex Tips & Tricks:
Digital Signature (& Tip) Capture
BUILDING LASTING CONNECTIONS

Guests can sign (and tip) on tablet screen

Include on USB & IP receipts

Signatures part of check; works with but doesn’t

require DataMagine
Configure in Universal Desktop
Supports fixed $$ or %

19
InfoGenesis Flex Tips & Tricks:
Dynamic IP Receipt Printing
BUILDING LASTING CONNECTIONS

Position low-cost IP receipt printers conveniently throughout larger service areas

Servers use function button (140) to select receipt printers for the profit center

Less to handle – and still handy

20
InfoGenesis Flex Tips & Tricks:
Sleep
BUILDING LASTING CONNECTIONS

Pocket Dialing Belly Ordering

• Best practice is to turn off screen before putting in apron
• Push → Swipe → InfoGenesis
• Better Battery + Sleep > 8-hr shifts (w/WI-Fi & Bluetooth)
21
InfoGenesis Flex Tips & Tricks:
Cancel Auto Sign Off
BUILDING LASTING CONNECTIONS

•During shift, usually used by 1

individual; not “shared”

•Eliminate unnecessary sign-on

when device is “dedicated” – even
for a limited period of time

22
INFOGENESIS
FLEX 4.4.8
AND BEYOND
Committed to POS Mobility:
InfoGenesis Flex 4.4.8
BUILDING LASTING CONNECTIONS

• Dynamic COM Port –

• Before 4.4.8: need to configure devices, see what COM port device is configured on, and then go to
Profile to put in same COM port
• With 4.4.8: just configure. Profiler step
no longer required
• Wireless Signal Strength Bars
will display in top right

24
Committed to POS Mobility:
InfoGenesis Flex 4.4.8 (cont.)
BUILDING LASTING CONNECTIONS

• Offline WIFI Strength Threshold

• Before 4.4.8: At edge of wireless,
InfoGenesis can seem slow
• With 4.4.8:
§ InfoGenesis Flex goes offline as
soon as wireless strength is
at XX% for period of time
§ InfoGenesis Flex reconnects only
when strength is > than XX%
for period of time.
§ Universal Desktop threshold setting
• Experiment to determine optimum operational efficiency and performance

25
Committed to POS Mobility:
Plans beyond InfoGenesis 4.4.8
BUILDING LASTING CONNECTIONS

• Emailing / Texting Receipts

• Greater opportunity for enterprises, e.g. ties into loyalty program and goals
• 2nd half of 2016
• POS Wireless/Networking requirements, best practices, expert services
• More InfoGenesis Flex Series 3 accessories –
• Development in progress, i.e. additional docking station, protective case for 10”
tablet, multi-tablet charging base
• Research in progress, e.g. integrated P2PE payment device

26
POS Mobility Insights:
Innovating Service, Creating Real Results
BUILDING LASTING CONNECTIONS

New Service, Optimize Service,

Increase Sales Reduce Costs

Wallet Share Growth, Better Service,

Improved Profitability Greater Loyalty

27
Revenue Lift:
Addressing Under-Served Guest Need
BUILDING LASTING CONNECTIONS

Speed Availability Order Top-line Tip size, Staffing costs;

of service to customers; frequency revenue; as % service area
guest sat Check totals of total efficiency

28
POS Mobility Insight:
From Transactions to (Lasting) Connections
BUILDING LASTING CONNECTIONS

BEFORE MOBILITY WITH MOBILITY

Order Takers Brand Ambassadors

Transactions Connections

Payment Processing Customer Loyalty

Efficiency Guest Satisfaction

Complete Order Wow Guest

ING-03 POS
Mobility: Insights
from the Trenches

Tuesday, 2/23, 4:30

Wednesday, 2/24,
3:15
29
Key Takeaways
BUILDING LASTING CONNECTIONS

ING-03 POS Mobility:

1. Committed to POS Mobility Insights from the
Trenches

2. Enterprise-Grade Solutions Tuesday, 2/23, 4:30

Wednesday, 2/24, 3:15

3. Innovating Service, Creating Real Results

30
Questions
BUILDING LASTING CONNECTIONS

31