Circullar No : 18

8 / 2017 e : 22nd No
Date ovember, 2017
To,
EMBERS.
All ME
SUB :New Man
nagemen
nt Techniiques Of Branch
B M
Managers
s.
During
g recent months we
w have sseen trannsformatio
on in the process of manag ging Branch Personnel by
Highe
er-Ups at Branch le
evel. This phenome
enon is ne
ew and lim
mited only to Bank o
of Baroda.
Huma an Resou urces Ma anagemen nt is thee most important and key functio on of any Bank’s sBranch
Manaagement. Those wh ho handle e Human Resource
e available es with prroper care
e are likely
y to achie
eve their
goals. Proper, fair handling of h
human be eings at one’s
o disposal is th
he Royal w way to ac chieve seet goals.
This Branch
B of Managem ment calle
ed HR is the most vital
v in Service Indu
ustry like B
Banking.
Innummerable b books are e written on HR. The mo ost respectable top institute es like IIMs devo ote their
resources for research on this subject. Financia al Institute
es including Bankks are ad dopting th he most
sophis sticated, d
decent wa ays to haandle midd dle and lo
ower level staff. Th his lower level stafff is made
e to feel
that th
hey are im mportant, they are part of Manageme ent. Accordingly they are resspected, honoured d. Once
ured of their dignityy with sen
the sttaff is assu nse of belo
onging, thhey autom matically co
ome forwa ard to sha
are their
respoonsibility. Getting thhe job don ne from th
hem becomes easie er for top Branch MManageme ent.
But reecent exp
periences at Brancches of BOB
B are the
t worst examples of HR Managem
ment. Ins
stead of
friendly behavviour, counselling,, taking into connfidence, participa
ative Managemen
nt; a few
w over-
enthusiastic Ma
anagers are
a behavving like ‘ Bosses
B off Gangs ’
They use abussive words s openly. They threaten to transfer, to dama age future
e career. All this happens
h
regulaarly and in ‘ Sultan n like stylle.’ While
e giving Sub-stand
S dard treattment to ttheir own colleagues they
totally
y forget that they to
oo are employees of o Bank.
At ouur Kalina Branch a Second line Man nager harrassed ea ach and every emmployee inncluding women.
w
Heuse ed to thre
eaten Stafff of dire cconsequen nces in fro
ont of cusstomers. He even used to order
o Stafff to give
his dictatorial ccalls priorrity over w
waiting cu
ustomers. Accord ding to him
m he is the suprem
me ! The e entire
Brancch Staff reequested him not to handle them like slavess. They even e gave e a Memoorandum against
him.
At our Prabhad nch, the In- Charge
devi Bran e used ‘ Street-sm
mart ’ way ys to keepp his Stafff under his
h total
contro
ol. The w ways were e open thhreats, abbusive lannguage, in
nsults in front
f of cu
ustomers and colle eagues.
Scale
e- II emplo oyee is a very younng woman n. The In-Charge mmade herr to weep in Bankin ng Hall in front of
customers. He e used to force her to sit in front of him
h for more than an hour w without alllotting an
ny work.
This is
s real tortture.
We have
h ‘ reccorded au udio ’ of M.J. Marrket Bran nch Mana ager. At a very lo
oud sham meless so
ound he
threattens his o
own colleaagues. He e challeng
ges Union ns in his d
dialogues. By send
ding WhattsApp messsages,
he assks staff tto come and
a workk on Sund days and Holidayss. He eve en used to call Workmen
W Staff
S on
Holidaays. If the staff receiving such me essage doesn’t ob bey, then ? On tthe next working day
d the
conceerned stafff has to ta
ake open,, loud insu
ults and th
hreats.
Above
e three arre examp
ples in sho
ort. This‘ Gabbar Singh
S pracctice of Sh
holay’ is rrampant at
a Branche
es.
Zonal Level Ma
anagemntt, please ttake note of this an
nd take ste
ern steps against e
erring tyrant Manag
gers.
God Sa
ave Bank
k of Barod
da ! It’s going
g in reverse
r g
gear !!
Thank
king you,
Yours
s faithfullyy,

( Vino
od Nikam
m)
General Secrettary

B
BANK OF BA
ARODA KARM MACHAR
RI SEN
NA ZIN
NDABAD
D!
BA
BANK KARMA
K CHARII SENA
A MAHA
ASANGGH ZIND
DABAD
D !!

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