Czarina Agustin

Contact Information

+639176094178
Czarina.work30@gmail.com
Angeles City, Pampanga PH

Work Experiences

Remote Project Assistant, VidCruiter

June 2022 – February 2024
In my role as a remote project assistant, I contribute to the planning, execution, and closure of
projects. This involves creating project timelines, monitoring progress, and ensuring the timely
completion of tasks. I provide administrative support, maintain project documentation, and
organize project-related materials to ensure accurate and up-to-date records. Additionally, I
create user guides for clients, which are step-by-step instructions on how to use the company’s
products. Some of these guides are in Spanish and French, to translate them, I utilize a
translation tool. I also handle ad-hoc tasks as needed.

ESL Teacher, Wisteria English School / DTalk Online English / Actions Language Online
July 2013 – January 2014 / July 2016 – September 2016 / July 2017 – January 2018
I help students understand English, speak it and be able to write and read it.
My duties will range from the preparation of course work, planning of
classes and the marking of work handed in.

Customer Service Representative, iQor (Sprint)

August 2010 – June 2013
As a customer service representative, I provide support for customers facing
challenges with the company’s products or services. Troubleshoot,
investigate and resolve customer’s questions to maintain customer
satisfaction and retention like processing their payments, explaining
there bills, gives payment arrangements and providing options or
upselling products/services to satisfy their needs at the same time for
more profitable sales.

Production Operator, NANOX Phil. Inc.

November 2009 – March 2010
As a production operator, I use equipment to assist with manufacturing, assembling, and other
steps along a production line.

Cashier, Jollibee
January 2008 – June 2008
Takes the order of the customer, offer extra order to customer for extra
sale also fast-food cashiers ensure that monetary exchanges within a
fast-food restaurant runs smoothly and in charge of processing
customer bills through cash or credit transactions.
Skills

• Fast and accurate typing speed

• Proficiency in data entry software and tools (e.g., Microsoft Excel, Google Sheets)
• Data verification and validation
• Attention to detail and thoroughness in task completion
• Ability to maintain confidentiality and handle sensitive information
• Customer service skills
• Multitasking and handling multiple projects simultaneously
• Ability to meet deadlines and deliver results under pressure

Education and Trainings

2023
Foundations of Project Management, Coursera

2015
Comprehensive Training for PAGCOR e-games station (PEGS), Philweb Corporation

2012
Housekeeping Certification (TESDA), Far East Collage

2009
Hospitality Services & Tourism Management, Skill Power Institute

2008
Hotel & Restaurant Management, Pampanga State Agricultural University

Character References

Russell Iran, Senior Manager/Performance Manager

+639062012357

Keizy Ann Soliman, Lead Project Assistant

+639067402506

Rona Del Rosario, QA Manager

+639150619650